2010 CHRYSLER TOWN AND COUNTRY Complaints

WHILE DRIVING THE CAR UNEXPECTEDLY CUT POWER TO THE ENGINE. THE ELECTRONIC STABILITY CONTROL LIGHT ILLUMINATED. WITHOUT THE ABILITY TO DRIVE I SLOWLY COASTED TO THE SIDE OF THE ROAD. I PUT THE CAR IN PARK AND THEN IN DRIVE AGAIN BUT STILL THE GAS PETAL WAS NOT HAVING ANY EFFECT. I HAD TO SHUT THE CAR OFF AND RESTART TO GET GOING AGAIN. THE VAN IS NEW TO US AND HAS HAPPENED TWICE IN THE THREE DAYS WE'VE OWNED IT. THIS IS EXTREMELY UNSAFE AS IT IS A COMPLETE LOSS OF POWER IN THE MIDDLE OF DRIVING AND I CAN EASILY SEE HOW THIS UNEXPECTED EVENT COULD CAUSE A REAR END COLLISION.

MY 2010 CHRYSLER TOWN AND COUNTRY HAS EXPERIENCED THE DANGEROUS PROBLEM RELATED TO THE IGNITION SWITCH RECALL (R03). MY VEHICLE DATE FALLS WITHIN THE STATED INCLUDED VEHICLE DATES ON YOUR WEBSITE, YET MY VEHICLE ID BRINGS UP NO RECALLS! THE VEHICLE HAS STOPPED OPERATING WHILE DRIVING ON A CITY STREET, HIGHWAY, AND DURING A TURN TO EXIT A HIGHWAY. LUCKILY WE WERE ABLE TO PUT IT INTO NEUTRAL AND RESTART THE VEHICLE BEFORE IT CAUSED A CRASH. THIS HAS HAPPENED INTERMITTENTLY. I DO NOT UNDERSTAND WHY MY VEHICLE WAS EXCLUDED FROM THE RECALL EVEN AS YOUR WEBSITE SHOWS THAT IT SHOULD BE INCLUDED. THIS HAS BEEN ON ONGOING PROBLEM WITH THESE VEHICLES, AS THIS IS THE SECOND RECALL FOR THE SAME PROBLEM. THEY EVEN EXPANDED THE YEARS OF CARS INCLUDED FOR THE SECOND RECALL, YET MY VEHICLE WITH A MANUFACTURE DATE WITHIN BOTH RECALLS DOES NOT QUALIFY FOR EITHER FIX. WHY SHOULD THEY NOT CORRECT THIS DANGEROUS SITUATION THEY HAVE PUT US IN WHEN THERE IS A RECALL ON THIS VERY THING? NO ONE HAS EXPLAINED TO ME WHY THIS VEHICLE IS EXCLUDED FROM THE RECALL. CURRENTLY THE CAR WILL NOT START AT ALL. IT NEEDS THE IGNITION SWITCH THIS RECALL WOULD REPLACE. IT WOULD BE VERY EXPENSIVE FOR ME TO COVER THE COST OF REPLACEMENT, AND THE R03 RECALL HAS ESTABLISHED IT IS A DEFECTIVE PART. WHAT AM I TO DO?

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHUT OFF. JASON LEWIS CHRYSLER DODGE JEEP RAM (120 AUTO LN, SPARTA, TN 38583, 931-738-9275) PERFORMED DIAGNOSTIC TESTING, BUT FOUND NO FAILURE. ANOTHER UNKNOWN DEALER STATED THAT THERE WAS ANOTHER VEHICLE WITH THE SAME FAILURE. THE DEALER FURTHER STATED THAT A NEW COMPUTER SYSTEM MAY NEED TO BE INSTALLED AT THE COST OF $2,500 IN THE NEAR FUTURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 98,200.

THE FOLLOWING HAS OCCURRED SEVERAL TIMES. THE LAST OCCURRENCE WAS 4/12/19. ABOUT 5 TO 10 MINUTES ONCE I START DRIVING, THE BRAKES LOCK UP, THE WHEEL LOCKS, THE VAN STALLS, AND THE ORANGE TRACTION LIGHT COMES ON. I TURN THE CAR OFF, PUT IT IN PARK AND THEN RESTART IT. AFTER RESTARTING, IT DRIVES OK. THIS HAS HAPPENED ABOUT 15 TIMES SINCE NOVEMBER OF LAST YEAR. I'VE TAKEN IT TO TWO MECHANICS. ON 4/18/19, THE MECHANIC PERFORMED A DIAGNOSTIC TEST. CODES FOUND WERE P1790 AND C121C. THE BATTERY WAS REPLACED AND HE SAID IF THE PROBLEM REOCCURS THE ENGINE CONTROL MODULE IS FAULTY. THE FIRST MECHANIC ALSO MADE SOME REPAIRS. I'VE SPENT OVER $1000 TRYING TO FIX THIS ISSUE. THERE'S OVER 800 ISSUES ON THIS WEBSITE OF THIS ISSUE. WHAT WOULD IT TAKE TO GET AN INVESTIGATION OPENED?

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. WHILE APPROACHING A STOP AT 10 MPH, THE VEHICLE STALLED AND ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE. THE FAILURE OCCURRED INTERMITTENTLY. FLAGLER CHRYSLER DODGE JEEP (5925 FL-100, PALM COAST, FL 32164, (386) 437-4141) DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 10-20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE BATTERY IN THE FOBIK WAS DEPLETED, WHICH CAUSED THE VEHICLE TO TURN OFF. THE VEHICLE WAS RESTARTED USING THE SECONDARY FOBIK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT HE HAD SINCE RECEIVED A SECOND RECALL NOTIFICATION, WHICH STATED THAT THE PART USED TO REPAIR VEHICLES PER NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS) WAS ALSO DEFECTIVE. MOTOR MILE CHRYSLER DODGE JEEP RAM (LOCATED AT 2395 ROANOKE ST, CHRISTIANSBURG, VA 24073, (540) 381-8417) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

TRANSMISSION FAILURE OF THE 62 TE TRANSMISSION. TRANSMISSION WOULD NOT SHIFT AND WENT INTO LIMP MODE WITH MULTIPLE SENSOR CODES THROWN. THIS OCCURRED WHILE DRIVING ON THE EXPRESS WAY, APPROXIMATELY TRAVELING AT 70MPH DURING RUSH HOUR. TRANSMISSION REQUIRED MULTIPLE HARD PART REPLACEMENT. AFTER REBUILD TRANSMISSION HAD HARD SHIFTING WENT INTO LIMP MODE AGAIN AFTER 3 DAYS FROM SHOP, AGAIN WHILE ON EXPRESS WAY. CODES P0792, P0732, P0735, P0721. TRANSMISSION REQUIRED ANOTHER REBUILD THIS TIME AFTER 1 DAY OUT OF THE SHOP TRANSMISSION EXPERIENCED HARD SHIFTING HOWEVER THIS TIME WOULD NOT UP SHIFT STAYED IN 1ST GEAR. TRANSMISSION FLUID IS AT THE PROPER LEVEL FOR THE TRANSMISSION FLUID TEMP PER MANUFACTURE. CODES P0792, P0732 AND P0735 IS PRESENT. REPLACED SENSORS AND CLEARED CODES REPLACED TRANS FLUID. TRANS WORKED WOULD WELL FOR 6 MILES WHILE ON A MAJOR STATE ROAD, THEN WHILE ACCELERATING FROM A STOP IT WOULD NOT UP SHIFT AGAIN AND THE SAME THREE CODES ARE PRESENT.

COMPLETE VEHICLE SHUTDOWN WHILE DRIVING; ONCE ON RESIDENTIAL STREET AND THEN AGAIN WHEN ENTERING SCHOOL PARKING LOT FOUR DAYS LATER. DEALERSHIP PULLED ONLY ONE CODE: C121C "TORQUE REQUEST SIGNAL DENIED".

DRIVING STRAIGHT 15 MPH ON RESIDENTIAL STREET, AND THE VEHICLE LOST POWER STEERING, THE TRACTION CONTROL LIGHT CAME ON AND THE ENGINE WENT FROM AROUND 1000 RPM TO ZERO RPM.

THE VEHICLE TURNS OFF WHILE DRIVING. THIS IS INTERMITTENT AND DOES NOT HAPPEN UNDER ANY SPECIFIC WEATHER CONDITIONS OR DRIVING SPEED. WHEN VEHICLE TURNS OFF THE LIGHTS AND RADIO CONTINUE TO FUNCTION. THE STEERING, BRAKES AND ENGINE ARE OFF. THE VEHICLE MUST BE PULLED TO THE SIDE OF THE ROAD AND COME TO A COMPLETE STOP AND THEN CAN BE RE-STARTED. THE VEHICLE HAS BEEN TAKEN TO CHRYSLER IN TURNERSVILLE, NJ AS WELL AS AN INDEPENDENT REPAIR SHOP MR. BRAKES IN BLACKWOOD, NJ FOR THIS PROBLEM. WE HAVE BEEN TOLD THAT SINCE NO CODES APPEAR AND THEY ARE NOT ABLE TO RECREATE THE PROBLEM (SINCE IT IS INTERMITTENT) THEY CAN NOT CORRECT THE ISSUE. THIS HAS HAPPENED ON HIGHWAYS, BACK ROADS AND EVEN IN THE MIDDLE OF A TURN. IT IS VERY DANGEROUS AS ALL STEERING, BREAKING POWER AND ENGINE ARE LOST WHEN THE VEHICLE TURNS OFF. WHILE THE CAR IS RUNNING AND THE ENGINE IS IDLE AND THE VEHICLE IS IN PARK I HAVE TRIED TO JIGGLE THE KEYS WHILE IN THE IGNITION TO SEE IF I CAN SIMULATE THE PROBLEM BUT THIS TEST HAD NO EFFECT AND DID NOT RECREATE THE PROBLEM. WE HAVE FOUND OTHER RECALLS FOR SIMILAR ISSUES, HOWEVER, OUR MAKE, MODEL AND YEAR ARE NOT PART OF THOSE RECALLS. SEE ATTACHED INVOICES OF SERVICE APPOINTMENTS NOTING MY COMPLAINT.