2009 CHRYSLER TOWN AND COUNTRY Complaints

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. WHILE THE VEHICLE WAS IDLING, THE COMPUTER SYSTEM BECAME INOPERABLE. FIFTEEN MINUTES LATER, THE VEHICLE RETURNED TO NORMAL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

ON SEPTEMBER 28TH 2015, WE TOOK OUR VEHICLE INTO GREEN CHEVROLET IN EAST MOLINE, ILLINOIS TO HAVE THE WIRELESS IGNITION NODE MODULE ON A VEHICLE REPLACED FOR A SAFETY RECALL. AT 8:49 A.M. THEY HAD CALLED US TO LET US KNOW THEY HAD DONE THE OIL CHANGE AND TO LET US KNOW OF A FEW REPAIRS THAT NEEDED TO BE DONE THAT WERE NOT RELEVANT TO THE RECALL AND ALSO INFORMED ME THAT THEY WERE CURRENTLY WORKING ON THE RECALL REPAIR. AT 9:34 A.M. THEY CALLED ME BACK AND SAID THEY WERE GETTING READY TO DO THE RECALL REPAIR BUT WANTED TO LET ME KNOW OF CRACKS THAT WERE IN THE DASHBOARD THAT THEY NEEDED TO REMOVE TO DO PART OF THE REPAIR. THEY SENT ME PICTURES TO SHOW THAT THEY WERE IDENTICAL CRACKS ON THE DRIVER AND PASSENGER SIDE THAT WENT ALL THE WAY THROUGH ON THE CORNERS PLUS AN ADDITIONAL CRACK ABOUT ONE-FIFTH OF THE WAY OVER FROM THE PASSENGER SIDE THAT WENT ALL THE WAY THROUGH. THEY CLAIM THESE CRACKS WERE THERE PRIOR TO THE REPAIR BUT WE HAVE NEVER SEEN THESE CRACKS BEFORE AND CLAIM THAT IT MUST HAVE BEEN DONE DURING THE REPAIR. WE DUST OUR DASH BOARD AND WOULD HAVE SEEN SUCH EXTENSIVE CRACKS. THEY ARE LOCATED WHERE THE DEFROST VENTS ARE. GREEN CHEVROLET REFUSES TO REPLACE IT AND HOLDS TO THAT THEY WERE ALREADY THERE. DUE TO THE LOCATION OF THE CRACKS, THERE IS NO WAY FOR US TO CAUSE IT. IT APPEARS AS IF THEY WOULD HAVE BEEN CAUS D BY SOMEONE PRYING UP THE DASHBOARD INCORRECTLY.

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATE 01/15/16 MA...UPDATED 02/01/16 *BF, UPDATED 3/26/18 *JB THE CONSUMER STATED THE PROBLEM WAS RESOLVED ON 10/20/2015. *TR

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

THE ISSUE ONLY OCCURS WHEN TRAVELING AT A SPEED IN WHICH THE TRANSMISSION IS ENGAGED INTO OVERDRIVE THAT I HAVE NOTICED. ONCE THE TRANSMISSION IS ENGAGED INTO OVERDRIVE AND DECELERATION BEGINS AND THE VEHICLE IS COMING TO A COMPLETE STOP UPON EXITING THE HIGHWAY/FREEWAY/EXPRESSWAY IS WHEN THE VEHICLE SHUTTERS (RPM'S) DIP DOWN TO 500 AND JUMP TO 1500 MULTIPLE TIMES., LUNGES FORWARD AND WILL STALL. AT THIS POINT IT WILL TAKE MULTIPLE ATTEMPTS TO RESTART THE VEHICLE. ONE REMEDY I HAVE FOUND WHEN IT BEGINS TO START THE SYMPTOMS IS TO SHIFT THE VEHICLE IN NEUTRAL AND WAIT A COUPLE SECONDS AFTER COMING TO A COMPLETE STOP. THIS DOESN'T CORRECT THE ROUGH IDOL AND MINOR LUNGING FORWARD, BUT IT DOES STOP THE VEHICLE FROM STALLING IN TRAFFIC. I HAVE ADDRESSED THIS ISSUE WITH THE DEALER WITH THEM ONLY TAKING IT ON A MINOR ROAD TEST EVEN AFTER EXPLAINING THEY ISSUE. THEY STATED NOTHING WAS WRONG.

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) AND 10V235000 (ELECTRICAL SYSTEM). WHILE DRIVING OFF THE LOT AFTER THE VEHICLE WAS REPAIRED, THE RADIO FAILED AND THE IGNITION MODULE WAS BURNED. IN ADDITION, THERE WAS SMOKE COMING FROM UNDER THE HOOD. THE CONTACT STATED THAT THERE WAS AN ABNORMAL ODOR OF ANTI-FREEZE INSIDE THE VEHICLE. PRIOR TO THE REPAIR, THE VEHICLE HAD NOT EXHIBITED ANY FAILURES. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE FAILURE WAS AWAITING TO BE DETERMINED. THE APPROXIMATE FAILURE MILEAGE WAS 107,094.

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE PART TO DO THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.