2010 CHRYSLER TOWN AND COUNTRY Complaints

VAN WILL JUST SHUT OFF WHILE DRIVING. NO WARNING, NO LIGHTS. HAVE HAD THE RECALL FIXED TWICE BUT PROBLEM STILL HASN'T STOPPED. DOESN'T IT DOESN'T MATTER IF THE VAN IS COLD OR WARM OR WHAT SPEED. IT HAS DONE IT ON THE FREEWAY AT 70MPH. DEALER CAN NOT GET IT TO DUPLICATE THE PROBLEM HAD IF FOR 3 WEEKS IN THE SHOP. I CAN NOT KEEP DRIVING THIS VEHICLE IF NO ONE CAN FIND WHAT IS WRONG. CHRYSLER BUILT THE CAR WHY CAN'T THEY FIND OUT WHAT'S WRONG.

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHUT OFF WITHOUT WARNING. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO UFTRING CHRYSLER DODGE JEEP RAM (309-340-4594, LOCATED AT 140 RADIO CITY DR, PEKIN, IL 61554) FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE CONTACT WAS REFERRED TO NHTSA TO FILE A COMPLAINT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

MY VAN WAS INSPECTED BY OUR MECHANIC FOR AN IGNITION SWITCH ISSUE, WHERE THE IGNITION SWITCH MOVES INTO THE ACCESSORY POSITION WHEN DRIVING, STAYS IN THE "ON" POSITION AFTER THE KEY IS SHUT OFF AND THE KEY FOB IS REMOVED AND AT TIMES WILL NOT ALLOW THE KEY FOB TO TURN INTO THE "ON" OR "ACCESSORY" POSITION. WHEN THIS HAPPENS, THE VEHICLE IS STILL DRIVABLE, BUT VARIOUS FEATURES, LIKE AIR CONDITIONING, BACK UP CAMERA, RADIO, ETC ARE NOT AVAILABLE. NOT SURE WHAT ALL FEATURES ARE AVAILABLE, LIKE AIRBAG. OUR MECHANIC HAS SEEN THIS ISSUE REPORTED BY OTHER 2010 CHRYSLER TOWN & COUNTRY 3.8L TOURING AND DODGE CARAVAN OWNERS AND HAS BEEN INFORMED THAT THEY WERE ELIGIBLE FOR THE L25 RECALL. WHEN I CONTACTED THE DEALER THAT I PURCHASED MY 2010 VAN FROM NEW, THEY TOLD ME THAT MY VAN WAS NOT INCLUDED IN THE L25 RECALL. NEED TO HAVE THIS ISSUED REVIEWED AGAIN, SINCE MY 2010 VAN IS HAVING THE SAME ISSUE THAT HAS BEEN REPORTED FOR OTHER VINS.

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE SUDDENLY STALLED WHILE MAKING A LEFT TURN. THE VEHICLE HAD TO BE COASTED OFF THE ROAD DUE TO THE FAILURE. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT NOTIFIED. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: DP14004 (ELECTRICAL SYSTEM) AND NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM). THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY ELECTRICAL SYSTEM RECALLS AND PROVIDED NO ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.

TOOK CAR TO HILLTOP CHRYSLER ON12/3/18FOR RECALL.WAS TOLD THAT THE PART HAD TO BE ORDERED,IT WAS ON BACK ORDER.CALLED BACK A FEW DAYS LATER AND WAS TOLD IT WAS STILL ON BACKORDER.RAY HAD NO SENSE OF URGENCY BECAUSE THIS IS A SERIOUS RECALL THAT INVOLVES THE ENGINE SHUTTING OFF WHILE DRIVING.I THEN CONTACTED YOU GUYS AND SPOKE WITH A YOUNG LADY WHO WAS DYNAMIC IN HELPING ME OUT.SHE CALLED THE DEALERSHIP AND FOUND THAT RAY MADE A MISTAKE AND ORDERED THE WRONG PART.THE RECALL WAS FINALLY DONE ON THE 12/18/18,(GUS) BUT A COUPLE DAYS LATER I STARTED TO NOTICED THAT THE DRIVER SIDE DOOR LOCK WOULDN'T RESPOND TO THE KEY FOB AND NEITHER DID MY LIFT GATE.THE KEYFOB IS SUPPOSED TO BE PROGRAMMED TO WORK WITH MY CAR AND IT'S NOT COMMUNICATING PROPERLY. I TOOK IT TO THE MICHAEL STEAD HILLTOP DEALERSHIP THIS MORNING 1/3/19 TO HAVE THEM TAKE A LOOK AND WAS TOLD THAT I HAD TO PAY A DIAGNOSTIC FEE BY THE SERVICE ADVISOR.HE STATED THAT THEY GET PEOPLE COMING BACK AFTER A RECALL SAYING THIS AND THAT IS BROKEN AND WANT IT REPAIRED. HE ALSO BROUGHT THE"MASTER TECH"OUT TO EXPLAIN TO US.THE TECH STATED THAT HE KNOWS THEY DID NOTHING WRONG BECAUSE THE RECALL HAD NOTHING TO DO WITH THE DOORS, IT'S CONNECTED TO THE TIRE PRESSURE LIGHT.HE SAID THE RECALL WAS TO FIX IT WHERE THE KEY WOULDN'T FALL OUT OF THE IGNITION.(NOT WHAT THE RECALL WAS ABOUT)HE ALSO STATED THAT EVEN AFTER PROGRAMMING THE KEY FOB TO WORK WITH THE CAR, IT WOULD BE A COINCIDENCE THAT THE DRIVER LOCK AND GATE LIFT DOESN'T WORK AND WE WOULD STILL HAVE TO PAY FOR THE REPAIR.HE STARTED TO TALK ABOUT THE RECALL WAS TO DO WITH BCM HE IMPLIED THAT,WE DID SOMETHING WRONG AND SOMETHING TO DO WITH TIME FRAME(DON'T KNOW WHAT A BCM IS) PRIOR TO THE RECALL WE HAD NO KEY FOB AND HAD TO MANUALLY OPEN WITH A KEY AND LOCK THE DOORS BY PUSHING THE BUTTON DOWN.ALL DOORS INCLUDING THE GATE WORKED AND WITH BUTTONS THAT AUTOMATICALLY OPENS&CLOSE.

CHRYSLER OFFICIAL DEALER DOES NOT ACCEPT A CLAIM TO REPLACE THE WIRELESS IGNITION MODULE ACCORDING TO NHTSA RECALL NUMBER: 14V-373. MY CAR WAS BOUGHT IN USA, BUT NOW REGISTERED IN LITHUANIA...*BF*JB

THE ENGINE SHUT OFF WITHOUT WARNING WHILE DRIVING AT 35 MILES PER HOUR, DRIVING IN A STRAIGHT LINE, NOT TURNING, ON CITY STREET. THE ENGINE WAS RUNNING SMOOTHLY UNTIL IT QUIT. AFTER ROLLING TO A STOP, I WAS ABLE TO PUT THE CAR IN PARK AND RESTART THE ENGINE. IT RAN SMOOTHLY WITHOUT PROBLEM UNTIL I REACHED MY DESTINATION ABOUT 20 MILES AWAY.

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING UNKNOWN SPEEDS AND/OR MAKING TURNS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO LESTER GLENN CHRYSLER DODGE JEEP RAM FIAT (ROUTE 37 W, TOMS RIVER, NJ 08755, (855) 885-4200), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 107,917.

ENGINE STALLED AND SHUT OFF WHILE DRIVING AT LOW SPEED. STEERING MECHANISM COMPLETELY LOCKED UP. PULLED OVER BEST AS WE COULD AND RESTARTED.

ENGINE SHUTS OFF WHILE DRIVING. DASHBOARD LIGHTS STILL WORK BUT DRIVER IS UNABLE TO STEER AND CAR IS VERY DIFFICULT TO STOP. WILL RESTART ONCE IN PARK. VEHICLE WAS GOING 30MPH ON A CITY STREET. ALL RECALL REPAIRS HAVE BEEN PERFORMED. THIS HAS HAPPENED MULTIPLE TIMES. DEALERSHIP NOR LOCAL SHOPS CAN DETERMINE WHAT IS CAUSING THE ISSUE.