2009 CHRYSLER TOWN AND COUNTRY Complaints

RECALL L25 WAS RECEIVED PRIOR TO THE DATE AND MILEAGE LISTED ABOVE. THE DEALER WAS CONTACTED AND I WAS TOLD THE PARTS WERE ON BACK ORDER. THIS WAS NEVER REPAIRED. I THEN RECEIVED RECALL R03. I CONTACTED THE SAME DEALER ON 6/17/15 AND WAS TOLD R03 SUPERSEDED L25 AND PARTS WOULD BE ORDERED AND SHOULD BE RECEIVED IN A LITTLE OVER 2 WEEKS. I RECONTACTED THE DEALER ON 07/20/15 AND WAS TOLD PARTS WERE STILL ON ORDER. I RECONTACTED THE DEALER ON 09/28/15 AND WAS TOLD PARTS WERE STILL ON ORDER. I THEN CONTACTED THE FCA GROUP RECALL ASSISTANCE CENTER AND SPOKE TO [XXX]. SHE STATED PARTS WERE AVAILABLE FOR THE R03 RECALL AND WOULD CONTACT THE DEALER. SHE STATED SHE SPOKE TO THE DEALER AND THEY DID HAVE PARTS ON ORDER AND I WAS NEAR THE "TOP OF THE LIST." THIS IS TOTALLY UNACCEPTABLE. THE STATEMENT IN THE LETTER I RECEIVED THAT "...WE ARE SINCERELY CONCERNED ABOUT YOUR SAFETY." APPEARS UNTRUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM), HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 11/09/15*LJ UPDATED 1/20/2016*JS VEHICLE DETAILS UPDATED 4/13/18*JB CONSUMER STATED AS OF 10/29/15 THE DEALER HAS STILL NOT MADE REPAIRS. UPDATED 10/11/18*JB

I WOULD LIKE TO COMPLAIN ABOUT THIS SPECIFIC RECALL NOTICE I HAVE ON MY VAN. I HAVE BEEN ON 2 WAITING LIST WITH 2 DIFFERENT CHRYSLER DEALERS IN MY AREA SINCE THIS RECALL CAME OUT DUE TO NOT HAVING PARTS AVAILABLE TO FIX THE PROBLEM. THE PROBLEM IS THE WIRELESS IGNITION NODE MODULE. I DON'T UNDERSTAND HOW THERE ARE NO PARTS AVAILABLE, WHEN CHRYSLER MADE THIS RECALL. IF YOU KNOW OF A PROBLEM TO THE VEHICLE, MAKE REPLACEMENT PARTS AND GET THE CARS FIXED. I WOULD LIKE AN ANSWER AS TO WHEN I CAN GET MY VEHICLE FIXED AND WHEN MORE PARTS ARE GOING TO BE MADE AVAILABLE. I WANT MY CAR FIXED IMMEDIATELY. THIS IS A SAFETY ISSUE AND IT NEEDS TO BE FIXED NOW.

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS AND ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS EXPERIENCING A PROGRESSING FAILURE FOR SEVERAL MONTHS IN WHICH THE KEY WOULD NOT TURN OVER TO START THE VEHICLE UNLESS THE CONTACT MADE NUMEROUS ATTEMPTS. AT TIMES, THE VEHICLE WOULD NOT START. THE FAILURE MILEAGE WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 65 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART; HOWEVER, THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE FAILURE MILEAGE WAS UNKNOWN. ..UPDATED 10/27/15 *BF

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. WHILE PARKED, THE VEHICLE WAS NOT ABLE TO START. THE VEHICLE WAS ABLE TO START AFTER MULTIPLE ATTEMPTS. THE FAILURE RECURRED INTERMITTENTLY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEMS) HOWEVER, THE RECALL PART WAS NOT AVAILABLE. THE CONTACT STATED THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 11/09/15*LJ UPDATED 11/18/15. *JB

I HAVE A PROBLEM WITH MY 2009 CHRYSLER TOWN AND COUNTRY IT HAS A 3.8 L V6 ENGINE AND A 6-SPEED AUTOMATIC. JUST RECENTLY IT JUST STOP AS I WAS DRIVING. I HAD JUST WENT THRU A GREEN LIGHT AND JUST AS I GOT UP TO ABOUT 30MPH THE ENGINE JUST STOP THE ONLY LIGHT THAT CAME ON WAS THE (ESC) LIGHT GOES ON, AND THEN POWER STEERING FAILS BREAKS DO NOT RESPOND. THE DEALER CHECKED IT THE NEXT DAY THERE WERE NO CODS SET. EXCEPT A REAR AC MIX DOOR HAD A PROBLEM AND A ABS CODE. BACK IN MAY I HAD A PROBLEM STARTING IT ACTED AS IF I HAD A DEAD BATTER, THE BATTER AND STARTER TESTED OKAY THEN IN JUNE THERE WAS A R03 SAFETY RECALL FOR THE WIRELESS IGNITION MODULE WHICH WAS REPLACED. THERE ARE ABOUT 37,000 MILES ON THE CAR.

2009 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO RECALL NOTICE 14V-373 LACK OF PARTS. *SMD THE CONSUMER STATED SHE HAS BEEN TRYING FOR OVER EIGHT MONTHS, TO GET THE RECALL RESOLVED. *JB