2008 CHRYSLER TOWN AND COUNTRY Complaints

I was leaving my place of residence and was navigating a 90 degree left hand turn while in drive at approximately 10mph. As I began to attempt to straighten the wheel and accelerate out of the turn I realized I had no steering and the car wouldn't accelerate. The engine had stalled and the steering wheel was locked while turned to the left. No warning lights or messages were present even after I started the vehicle back up. I feel incredibly lucky this happened at a low rate of speed instead of at highway speed. It has never done anything like this before and we cannot figure out what caused the engine to stall or why there was no steering when it happened.

The contact owns a 2008 Chrysler Town and Country. The contact stated that while driving at various speeds, the vehicle independently accelerated, without warning. The contact was forced to depress the brake pedal. The contact stated that the engine was revving abnormally. The contact stated that with the brake pedal depressed, the vehicle continued to accelerate with white smoke coming from the passenger’s side front end of the vehicle. The contact had taken the vehicle to an independent mechanic however, the mechanic failed to duplicate the failure. Neither the dealer nor the manufacturer was notified of the failure. The vehicle had yet to be repaired. The failure mileage was unknown.

The contact owns a 2008 Chrysler Town and Country. The contact stated that he had received notification of NHTSA Campaign Number: 20V396000 (Air Bags). The contact took the vehicle to a dealer where they were able to replace the air bag but not the emblem. The contact then moved to Iowa where he had the emblem replaced at Kriegers Chrysler Jeep Dodge Ram (3205 US-61, Muscatine, IA 52761) under the same recall. After the emblem was replaced, the air bag warning light would intermittently appear on the instrument panel. The contact also stated that while driving at various speeds, the brakes would engage independently with the ABS and traction control warning light illuminated. The vehicle was taken to an independent mechanic who informed him that the cause of the failure was a result of a faulty air bag replacement. The dealer was notified of the failure and the contact was given an appointment for a diagnostic test. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

The contact owns a 2008 Chrysler Town And Country. The vehicle had previously been serviced by the dealer under the Manufacturer's Campaign Numbers: R03 (Wireless Ignition Node Module) and W09 (Driver Air Bag Emblem). The contact stated that while driving at an undisclosed speed, the vehicle stalled. Additionally, the anti-theft alarm system, windshield wipers, and door locks were inadvertently activated. The contact had to disconnect the battery in order to correct the failure. The failure caused two minor collisions with no injuries sustained, and no police report was filed. The vehicle was taken to Napleton Chrysler Jeep Dodge Ram (1460 E Osceola Pkwy, Kissimmee, FL 34744) and diagnosed with clockspring failure. The contact was informed that the clockspring needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 167,000.

2008 CHRYSLER TOWN AND COUNTRY. CONSUMER WRITES IN REGARDS TO PARTS BEING UNAVAILABLE TO PERFORM SAFETY RECALLS.

The contact owns a 2008 Chrysler Town and Country. The contact stated that she had experienced multiple electrical failures with her vehicle. The contact stated that the air bag and gas cap warning lights would intermittently illuminate without incident. Additionally, the horn would independently blare both while in use and while stationary. She also mentioned that the internal lights would active overnight which would drain the battery. The contact had taken the vehicle to a dealer who diagnosed the vehicle with a defective TIPM (Totally Integrated Power Module). The contact was given an estimate for the repair. The manufacturer was also notified of the failure but offered no assistance. The vehicle had yet to be repaired. The failure mileage was approximately 130,000.

The vehicle died while driving six times. One additional time the vehicle died after being stopped at home. Each time the vehicle lost all power functions, steering and breaking. It just came to a stop, dead. On two of the occurrences a tow was required to move the vehicle to the dealership for repair. On five of the occurrences the driver was able to restart the vehicle. On three occasions the vehicle was evaluated by repair facilities and they could not reproduce the stoppage. One time at QualTech Automotive Service in Austin and two times at Nyle Maxwell in Austin. The vehicle did pass the Texas Safety inspection in November 2021. The stoppage problem occurred over the last nine months with the latest stoppage being on 12/23/21.

The contact owns a 2008 Chrysler Town and Country. The contact received notification of NHTSA Campaign Number: 20V396000 (Air Bags, Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and Brent Brown Chrysler Jeep (1825 N University Pkwy Provo, UT 84604) were made aware of the recall but informed the contact that parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2008 Chrysler Town and Country. The contact stated that there was a hole where the emblem was located on the steering wheel. The vehicle was taken to the local dealer to be serviced under NHTSA Campaign Number: 20V396000 (Air bag, Steering) however, the emblem was removed but not replaced. The manufacturer was contacted however, no further assistance was provided. The approximate failure mileage was 190,000.

REFERENCE FCA SAFETY RECALL W09. I have been attempting to get my vehicle fixed/repaired since February of this year when I received a recall notice (W09) through the postal service. I was told in February the part was not available yet for the dealer to obtain but I would be notified when it was available. I have called the dealer frequently since then to determine the status of the part and to have my vehicle fixed and received the same reply. Approximately three months ago when I called the dealer (yet again), the dealer informed me they would order the part and they would notify me when it arrived. I have repeatedly called this dealer since then to ask if the part had arrived. After three phone calls I was pointedly told I would be notified when the part had arrived. It is December of 2021 now and the recall on my vehicle remains unfixed. This morning I searched for this recall on the NHTSA website and found, "The interim repair is to remove the emblem and the emblem retainers from the driver airbag." This interim remedy was never mentioned nor completed by this dealer. I was never made aware until my search this morning there was an interim remedy. Since receiving this recall in February I have been minimizing the use of this vehicle, restricting its use to in town driving only until it could be fixed. I am fortunate to have another vehicle at my disposal but others in my situation may not be so fortunate. If the delay in supplying the required parts is due to the manufacture then I highly doubt the FCA statement, "...but are sincerely concerned about your safety", as cited on their safety recall letter. If the delay is due to the Diepholz Chrysler dealer in Paris Illinois, then I am of the opinion this dealer has failed or is unable to remedy this defect within a reasonable time period. If the NHTSA is able to get this dealer to make the required fix/repair, then the NHTSA is far better than I could ever hope to be.