2009 CHRYSLER TOWN AND COUNTRY Complaints

MY FAMILY (INCLUDING CHILDREN) WERE DRIVING ON THE INTERSTATE GOING THROUGH ATLANTA, GA ON VACATION HEADING TO ANOTHER FAMILY MEMBERS HOUSE FOR THANKSGIVING AND ALL OF A SUDDEN MY VAN COMPLETELY CUT OFF. I LOST STEERING, ELECTRICAL, EVERYTHING!!!! LUCKILY I WAS ABLE TO GLIDE OVER TO THE SIDE AND RESTART MY ENGINE AND IT SEEMED AS THOUGH EVERYTHING WORKED CORRECTLY FOR THE REST OF THE VACATION. I CONTACTED CHRYSLER BY EMAIL INQUIRING ABOUT THE RECALL AND OF COURSE JUST GOT THE "I'M SORRY WE'RE WORKING ON IT, BUT AT THIS TIME WE DON'T HAVE THE PARTS TO FIX IT." THAT WAS ONLY THE FIRST INCIDENT!!! IT HAPPENED AGAIN AROUND 03/15/15 - SAME EXACT PROBLEMS HAPPENED! ONCE AGAIN I CONTACTED CHRYSLER, AND I ALSO CONTACTED MY DEALER, BUT GOT THE SAME EXACT RUN AROUND!! NOT A HAPPY PERSON WITH CHRYSLER!!!

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE IGNITION FAILED TO SHUT OFF THE VEHICLE AND THE GEAR SHIFTER WAS REQUIRED TO BE SHIFTED IN ORDER TO TURN THE VEHICLE OFF. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS WAS UNAVAILABLE TO PERFORM THE REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 21,000.

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTIFICATION UNDER NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE RECALL LETTER WAS RECEIVED IN 2014. THE DEALER WAS IMMEDIATELY CONTACTED AND ADVISED THAT THE PARTS WERE NOT AVAILABLE BUT STATED THAT THEY WOULD CONTACT HER WHEN THE PARTS BECAME AVAILABLE. THE CONTACT WAS NEVER CALLED AND ONE YEAR LATER, THE CONTACT RECEIVED A SECOND NOTIFICATION FOR THE SAME RECALL. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED WERE UNAVAILABLE TO PERFORM THE REPAIRS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS FOR THE REPAIR WERE AVAILABLE, BUT THE MANUFACTURER WAS ONLY SENDING TWO REPAIR KITS AT A TIME. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE LIGHTING ON THE INSTRUMENT PANEL INTERMITTENTLY FAILED TO ILLUMINATE. THE FAILURE MILEAGE WAS 33,000. UPDATED 7/21/15*CN THE VEHICLE WAS REPAIRED ON 6/12/2015. UPDATED 9/22/2015 *JS

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000(ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

WHEN EXITING MY VEHICLE SUNDAY, IT WOULD NOT SHUT OFF NOR WOULD THE KEY COME OUT. I WAS FINALLY ABLE TO TURN THE ENGINE OFF BUT NOT GET THE KEY OUT. THIS MEANT THAT THE ACC MODE WAS ALLOWING POWER TO REMAIN ON. BECAUSE THE DEALERSHIP WAS CLOSED ON SUNDAY, THE POWER REMAINED ON UNTIL I COULD CALL THEM MONDAY MORNING. I WAS TOLD TO JUMP THE VEHICLE OFF AND BRING IT IN. WHEN DRIVING TO THE DEALERSHIP, I REALIZED THE RADIO NO LONGER WAS FUNCTIONING BECAUSE OF THE POWER FAILURE CAUSED BY THE IGNITION SWITCH THAT WAS NOT WORKING. THEY REPLACED THE IGNITION SWITCH FREE OF CHARGE BUT WILL NOT FIX THE RADIO. I AM CONFIDENT IT WAS CAUSED BY THE FAILURE OF THE KEY AND THE SUBSEQUENT POWER DRAIN. ALL OF THIS WAS CAUSED BY THE FAILURE OF THE IGNITION SWITCH. I AM NOT A MECHANIC BUT A TEACHER SO I MAY NOT BE USING CORRECT TERMINOLOGY. I HOPE YOU UNDERSTAND WHAT I AM TRYING TO EXPLAIN. ALSO, FOR OVER A YEAR, I HAVE BEEN CORRESPONDING WITH CHRYSLER ABOUT AN ISSUE I HAVE BEEN HAVING WITH THE IGNITION SWITCH. THE SAME IGNITION SWITCH THAT I AM SPEAKING OF ABOVE WILL (NUMEROUS TIMES) BECOME DISENGAGED AND SHUT OFF. BECAUSE OF THIS I NEVER ALLOWED MY CHILDREN TO DRIVE IT. CHRYSLER ON MANY OCCASIONS TOLD ME TO "BE VERY CAREFUL AND TAKE ALL PRECAUTIONS" BECAUSE THE PARTS WERE NOT AVAILABLE TO COMPLETE THIS REPAIR. I KNOW THAT ALL OF THESE PROBLEMS ARE RELATED.