2009 CHRYSLER TOWN AND COUNTRY Complaints

SEE ATTACHED LETTER OUTLINING MY COMPLAINT. I PURCHASED A CHRYSLER TOWN & COUNTRY MINIVAN FROM SECURITY DODGE CHRYSLER JEEP RAM IN AMITYVILLE, LONG ISLAND IN FEBRUARY 2009. APPROXIMATELY EVERY TWO YEARS OR SO SINCE I PURCHASED THIS CAR, THE EGR VALVE FAILS, RESULTING IN ME HAVING TO REPLACE IT. NOW IN JULY OF 2019, THE EGR VALVE HAS FAILED AGAIN AND REQUIRES REPLACEMENT. THIS IS THE 5TH TIME THIS DARN PART HAS NEEDED TO BE REPLACED!!

TL* THE CONTACT OWNED A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT UNKNOWN SPEEDS OVER A HILL, SHE RAN THROUGH A STOP SIGN, SLID THROUGH WINTER GRAVEL, AND CRASHED INTO A DRAINAGE DITCH. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE FACE, BACK, AND LEG THAT REQUIRED MEDICAL ATTENTION. THE CONTACT WAS TAKEN VIA AMBULANCE AND WAS CURRENTLY UNDERGOING PHYSICAL THERAPY. A POLICE REPORT WAS FILED AND THE CONTACT WAS PROVIDED A CITATION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS DEEMED A TOTAL LOSS BY THE INSURANCE COMPANY. THE LOCAL DEALER WAS NOT CONTACTED, AND THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 89,000. *DT*JB

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND SHUT OFF, SOMETIMES WITHOUT WARNING. WHEN THE FAILURE OCCURRED, THE CONTACT WAITED A FEW MINUTES BEFORE ATTEMPTING TO RESTART THE VEHICLE. AFTER SOME TIME, THE VEHICLE WOULD RESUME NORMAL OPERATION. THE CONTACT TOOK THE VEHICLE TO NAPLETON'S RIVER OAKS CHRYSLER DODGE JEEP RAM (17225 TORRENCE AVE, LANSING, IL 60438, (708) 782-4768), BUT IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.

I HAVE CHANGED MY RADIATOR FAN AND THE RELAY SWITCH TWICE NOW. MY MECHANIC IS NOW SAYING THAT IT MUST BE A COMPUTER ISSUE BUT WHEN A DIAGNOSTIC IS RUN, NOTHING COMES BACK. IN HEAVY TRAFFIC THE TEMPERATURE GAUGE SLOWLY CLIMBS AND THE ENGINE RUNS HOT. THE RADIATOR FAN KICKS IN AND OUT, CYCLING FAST SHORT CYCLES.

INSTRUMENT PANEL LIGHTS AND GAUGES FLICKER AND MOVES SIMULTANEOUS WITHOUT ANY WARNING, TRANSMISSION GAVE OUT AT 97,528 MILES. FROM WHAT WE WERE TOLD IT IS A DEFECT THAT THOSE CARS HAVE. ALSO I'D POINT OUT I KNOW A FEW PEOPLE WITH SAME PROBLEM AND THEY WILL DOCUMENT THEIR COMPLAINTS AS WELL.CAR TURNS ON AND ONLY MOVES IN REVERSE, ONCE YOU TRY TO PLACE IT IN DRIVE IT SHUTS OFF. DEFECTIVE TRANSMISSION. THIS HAPPENED TO US WHILE WE WERE COMING OUT OF THE HIGHWAY AND GOING TO A RED LIGHT STOP. WHILE WE CAME TO A COMPLETE STOP THE CAR SHOOK REAL HARD AS IF WE HIT SOMETHING AND SHUT OFF. WE TURNED ON CAR WITHOUT A PROBLEM BUT AS SOON AS WE PLACED IT IN DRIVE THE SAME THING HAPPENED A BIG HIT IN ENGINE AND IT SHUT OFF. ALSO AIBAG LIGHTS ARE ON WHICH IVE HEARD MEANS THAT THEY ARE FAULTY

WILL BE DRIVING STRAIGHT DOWN A CITY STREET GOING OUT 40MPH. THE VEHICLE WILL THEN JUST LOOSE POWER AND TURN OFF. DID NOT HIT A BUMP OR SPEED UP OR ANYTHING. AFTER LOOSING POWER WILL TRY TO CONTROL VAN TO THE SIDE OF THE ROAD WHERE IT WILL SIT FOR A FEW MINUTES. WILL THEN START IT AGAIN AND LEAVE. THIS HAS HAPPENED 3 TIMES IN THE LAST 2 MONTHS.

DROVE VEHICLE IN THE MORNING OF 5/31/19. DROVE ABOUT 25 MILES. GOT HOME SAT ABOUT HOUR. TURNED KEY TO START AND NO NOISE. BUT HAVE FULL POWER TO EVERYTHING ELSE. THERE IS NO NOISE WHEN YOU TURN KEY.

THE CAR DIES WHEN COMING TO STOP. INTERMITTENT CAR CAN NOT RESTART, THERE IS NO ELECTRIC POWER TO RESTART CAR, TOTALLY NO ELECTRIC CAN NOT EVEN TURN ON HAZARD LIGHTS. WAS STRUCK IN MIDDLE LANE WITH CARS COMING ON 55 MPH ROAD. VERY DANGEROUS. COULD OF BEEN KILLED.

CLOCKSPRING GOES BAD FROM 2 TOWN & COUNTRY TRY I OWNED & THE TOURING SHIFTER GETS STUCK & CAN'T MOVE OUT OF PARK. THE HEAT FOR THE REAR ALSO IS BAD, THE LINE LEAKS.

CLOCKSPRING GOES AND I HAVE A HOOD PROBLEM AND MY SHIFTER GETS STUCK ON PARK. ALSO MY POWER STEERING IS NOISY.