2009 CHRYSLER TOWN AND COUNTRY Complaints

RECALL: L25/NHTSA 14V-373 THIS RECALL CONCERNS THE FREQUENCY OPERATED BUTTON IGNITION KEY (FOBIK). CHRYSLER CONTINUES TO STATE THE THE PART REQUIRED TO PROVIDE A PERMANENT REMEDY FOR THIS CONDITION IS CURRENTLY NOT AVAILABLE. IT HAS BEEN ALMOST A YEAR SINCE OWNERS WERE NOTIFIED OF THIS DEFECT. I HAVE NOT BEEN NOTIFIED SINCE THE INITIAL MAILING ABOUT THIS SAFETY RECALL.

I RECEIVED L25/NHTSA 14V-373 RECALL LAST SEPT AND HAVE NOT AS OF TODAY RECEIVED A 2ND NOTICE OF RECALL. I HAD ANOTHER EPISODE OF MY CAR IGNITION GOING INTO THE OFF POSITION WHILE DRIVING. LUCKILY THERE WAS NO ACCIDENT TO REPORT. THIS IS TOTALLY UNACCEPTABLE ON THE PART OF CHRYSLER. PLEASE GET THE REPLACEMENT PARTS MADE!!! I HAVE HAD A TOTAL OF 3 EPISODES WITH THIS HAPPENING WHILE DRIVING. THE FIRST ONE WAS IN SEPT 14 WHILE DRIVING ON I-80 AT 75 MPH. LUCKILY I WAS ABLE TO COAST TO THE SHOULDER WITHOUT GETTING HIT. THE SECOND TIME I LOST POWER WHILE DRIVING 40 MPH IN CITY TRAFFIC A FEW MONTHS AGO. I WAS ABLE TO TURN A CORNER BEFORE GETTING HIT BY OTHER TRAFFIC. CHRYSLER NEEDS TO GET BUSY ON MAKING THESE REPLACEMENT PARTS AS QUICKLY AS POSSIBLE. I CONTACTED MY DEALERSHIP THIS AFTERNOON AND WAS TOLD THAT THEY HAVE NOT RECEIVED AN UPDATED RECALL EITHER. *TR

2009 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO PARTS NOT AVAILABLE TO COMPLETE IGNITION SWITCH RECALL NOTICE. *SMD THE CONSUMER STATED THE IGNITION SWITCH FAILED. *JB

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY SHUT OFF. ALSO, AFTER REMOVING THE KEY FROM THE IGNITION SWITCH, IT WOULD REMAIN IN THE ACCESSORY POSITION AND THE ELECTRICAL COMPONENTS WOULD REMAIN ON CAUSING THE BATTERY TO DRAIN. THE CAUSE OF THE FAILURES WAS NOT DIAGNOSED. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM). AFTER CONTACTING THE DEALER ON SEVERAL OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REMEDY THE RECALL WERE NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE FAILURE MILEAGE WAS UNKNOWN.

WE HAVE HAD REPEATED ENGINE STALL/POWER STEERING MALFUNCTIONS WITH OUR 2009 CHRYSLER TOWN AND COUNTRY STARTING IN DECEMBER 2014. (A VERY SIMILAR INCIDENT WHICH REQUIRED $2,518 IN REPAIRS OCCURRED IN 2012). STARTING IN DECEMBER 2014, THE ENGINE REPEATEDLY SHUT-OFF DURING OPERATION. TYPICALLY THIS OCCURS AT SPEEDS BETWEEN 25-45MPH. THE ENGINE SHUTS DOWN, STEERING CAPABILITY IS LOST AND THE AIRBAGS BECOME NO-FUNCTIONAL. THIS RESULTS IN VERY UNSAFE DRIVING CONDITIONS AS CONTROL OF THE VEHICLE IS ALMOST IMPOSSIBLE. MULTIPLE CALLS HAVE BEEN MADE TO CHRYSLER. THEY STATE THE VEHICLE IS CURRENTLY UNDER RECALL FOR THIS ISSUE BUT A FIX IS NOT YET AVAILABLE. THE PART IS BEING MANUFACTURED AND MUST GO THROUGH QC PRIOR TO US BEING CALLED TO SCHEDULE A REPAIR. IN THE MEANTIME, THEIR ONLY SUGGESTION IS TO BE SURE NO OTHER ITEMS ARE ON THE KEY FOB DURING OPERATION AND I INFORMED THEM THIS WAS ALREADY THE CASE. THEY WILL NOT OFFER REPLACEMENT VEHICLE ASSISTANCE AND WE HAVE DECIDED THE VEHICLE IS TOO UNSAFE TO DRIVE...WE ARE A FAMILY OF 5 AND I REFUSE TO PUT MY FAMILY AT RISK BY CONTINUING TO USE THIS VEHICLE. AS A RESULT, WE HAVE HAD TO PURCHASE A NEW FAMILY VEHICLE WHILE THE CHRYSLER SITS IDLE. WE CONTINUE TO PAY FOR TAXES AND INSURANCE ON THE VEHICLE WHILE TAKING ON THE UNPLANNED EXPENSE OF NEW CAR PAYMENT. MULTIPLE ATTEMPTS AT CONTACTING CHRYSLER CARE HAVE GONE UNANSWERED. EVERYTIME I CONTACT THEIR ORGANIZATION, I REMAIN ON HOLD FOR 45 MINUTES OR MORE. I WOULD BE HAPPY TO ASSIST IN ANY WAY POSSIBLE TO HELP GET THIS COMPLAINT HEARD AND AN ACTIONABLE RESPONSE FROM CHYRSLER. I AM OUTRAGED THAT AN ORGANIZATION CAN BE SO IRRESPONSIBLE BY IGNORING SAFETY ISSUES IN ITS PRODUCTS. *TR

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. WHILE ATTEMPTING TO START THE VEHICLE, THE SHIFT LEVER FAILED TO MOVE. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 87,833.

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 5/19/15*CN UPDATED 06/02/15*JB