2010 CHRYSLER TOWN AND COUNTRY Complaints

IGNITION SWITCH REGULARLY TURNS OFF WHEN HITTING BUMPS ON THE ROAD, CAUSING A COMPLETE LOSS OF ENGINE, POWER STEERING, AND BRAKES. THIS HAS HAPPENED ON SEVERAL INTERSTATES.

WHILE IN MOTION, THE VEHICLE SUDDENLY LOSES POWER. THE ENGINE, POWER STEERING, BRAKES AND AC UNIT CUT OUT. THE RADIO AND HAZARD LIGHTS CONTINUE TO FUNCTION, AS IF THE VEHICLE HAS ENTERED ACCESSORY MODE. THIS HAPPENS BOTH AT SLOW SPEEDS (20-25 MPH) AND IN HIGHWAY DRIVING (60+ MPH) AND ANY SPEED IN BETWEEN. SOMETIMES THE EVENT IS PRECEDED BY A BUMP OR JAR IN THE PAVEMENT, AND OTHER TIMES IT HAS NO APPARENT CAUSE. TURNING THE KEY TO THE OFF POSITION AND RESTARTING THE CAR RESOLVES THE ISSUE, HOWEVER THIS IS DIFFICULT WHEN IN THE MIDDLE OF TRAFFIC. IN ADDITION, ON OCCASION, THE KEY FOB SEEMS TO HAVE DIFFICULTY STARTING THE IGNITION. IT MIGHT TAKE 3 OR 4 TRIES BEFORE THE ENGINE TURNS OVER, DESPITE NO BATTERY OR ELECTRICAL LOSS. THESE THINGS OFTEN COINCIDE SO THAT YOU ARE FRANTICALLY TRYING TO RESTART THE CAR IN THE MIDDLE OF A HIGHWAY. THIS PROBLEM OCCURS INFREQUENTLY, THE WORST CASE OF THIS HAPPENING IS DATED BELOW, BUT THAT IS NOT THE ONLY TIME. *TR

I BOUGHT THIS AUTO WITH 21954 MLES ON IT MAY 2013 AND THE REAR BRAKES HAD JUST BE REPLACED. NOW IN DEC 2016 WITH 80000 MILES I HAVE TO REPLACE THE ROTARS AND BRAKE PADS AGAIN WHEN THEY STARTED MAKING A NOISE. REAR BRAKES SHOULD LAST A LOT LONGER THAN THIS

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHEN THE VEHICLE WAS IN PARK ON AN INCLINE, THE DRIVER REACHED IN TO RETRIEVE HER PURSE AND THE VEHICLE STARTED TO ROLL BACKWARDS. AS THE DRIVER ATTEMPTED TO STOP THE VEHICLE, THE DOOR KNOCKED HER DOWN. THE VEHICLE ROLLED TO A FLAT GROUND AND STOPPED, WITHOUT CRASHING INTO ANYTHING. THE VEHICLE WAS NOT DAMAGED BUT THE DRIVER SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 41,903.

WHILE DRIVING THE VEHICLE, ALWAYS UNDER 40MPH, THE TRACTION CONTROL LIGHT COMES ON, I LOSE POWER STEERING, THE ENGINE SHUTS DOWN, ALL LIGHTS AND RADIO IS DOWN. SO FAR I HAVE BEEN ABLE TO PUT IT IN NEUTRAL AND RESTART. THIS MORNING I HIT A CURB GOING AROUND THE ROUND ABOUT TAKING MY KIDS TO SCHOOL. THIS HAS BEEN GOING ON OVER A YEAR. IT DOESN'T MATTER IF ITS COLD OR HOT, RAINING OR SUNNY. IT WILL GO A MONTH WITH NOTHING AND THEN IN ONE DAY IT WILL DIE 6 TIMES. WE HAVE BEEN TO PRIVATE MECHANICS WE HAVE BEEN TO TWO DIFFERENT CHRYSLER DEALERS AND THEY HAVE CHECKED THE ERG VALVE AND THE KEY FOB, THE IGNITION SWITCH, THEY HAVE CHECK THE BATTERY, RAN DOWN ALL THE ELECTRICAL STUFF, THEY HAD IT FOR 2 DAYS LAST WEEK AND COULDN'T FIGURE IT OUT. IT'S DIED ON MY 4 TIMES THIS WEEK. I HAVE FOUR KIDS AND I'M ALWAYS IN THE VAN AND NOW I'M SCARED TO DRIVE IT! WE CHECKED THE VIN AND THERE IS NO RECALL AS WE ALREADY DID THE VENT WINDOW. BUT THE RECALLS THAT ARE LISTED DESCRIBE EXACTLY WHAT IS HAPPENING. SO CHRYSLER KNOWS AND DOESN'T CARE! YOU CANNOT JUST RECALL CERTAIN BATCHES WHEN THERE ARE CLEARLY OTHER VEHICLES DOING THE SAME PROBLEM. WHAT IS CHRYSLER PREPARED TO DO FOR A FAMILY WHEN THEY ARE SERIOUSLY INJURED IN AN ACCIDENT BECAUSE OF THEIR VAN! CAN'T TRADE IT IN. DON'T HAVE THE MONEY TO TAKE THE LOSS, WTF ARE CONSUMERS SUPPOSED TO DO WITH THESE VANS. WE ARE THE ORIGINAL OWNERS OF THE 2010 T&C, I LOVE THIS VAN BUT IT SCARES ME TO DEATH! I JUST WANT IT FIXED! I MEAN I LOVE ROLLER COASTERS TOO BUT IF ONE KEPT GOING OFF THE TRACKS I'M NOT [XXX] SURE I WOULDN'T RIDE IT OR PUT MY FAMILY ON IT. PLEASE CHRYSLER FIX THESE CARS! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHILE DRIVING VEHICLE HEADLIGHTS WILL RANDOMLY SHUT OFF. VEHICLE MUST BE TURNED OFF AND I NEED TO TRY TO GET THE LIGHTS TO TURN BACK ON. MOST TIMES THE VEHICLE NEEDS TO BE LEFT FOR A LITTLE WHILE TO RESET. THE LIGHTS RANDOMLY SHUT OFF REGARDLESS OF STATIONARY OR MOVING. PLEASE HELP! *TR

WHILE DRIVING ALONG, THE VEHICLE SHUTS OFF. THE KEY IS IN THE STILL IGNITION, AND I AM ABLE TO PUT THE VEHICLE IN THE NEUTRAL POSITION AND RESTART THE VEHICLE. BETWEEN MY WIFE AND THIS EVENT HAS OCCURRED AT LEAST EIGHT TIMES SINCE THE VEHICLE WAS PURCHASED. IN EACH CASE THE VEHICLE WAS IN MOTION, AND THE SHUTOFF HAS OCCURRED ON CITY STREETS AS WELL AS THE HIGHWAY. MY 1ST OCCURRENCE HAPPENED WHILE I WAS TURNING RIGHT. I BELIEVE THAT THE WIRELESS IGNITION NODE(WIN) MODULE IS THE CAUSE OF THE SHUTOFFS BUT IT MAY BE CAUSED BY A PROBLEM WITH THE FUEL SYSTEM. REGARDLESS OF THE CAUSE, THE ENGINE SHUTTING DOWN WHILE MOVING IS A SAFETY ISSUE AND DANGEROUS. THE APPROPRIATE RECALLS ARE: L02, L25 AND R03. *TR

TL* THE CONTACT OWNED A 2002 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT'S VEHICLE CRASHED INTO THE PASSENGER SIDE OF ANOTHER VEHICLE. NONE OF THE AIR BAGS DEPLOYED. POLICE AND FIRE REPORTS WERE FILED. THERE WERE NO IMMEDIATE INJURIES; HOWEVER, THE CONTACT STATED THAT SHE WENT TO THE DOCTOR TWO DAYS LATER FOR NECK PAIN. THE VEHICLE WAS DESTROYED AND TOWED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. UPDATED 01/04/17*LJ ACCORDING TO THE POLICE REPORT, THE VEHICLE WAS PARKED AT THE TOP OF THE DRIVEWAY WITH THREE CHILDREN INSIDE. ONE OF THE OCCUPANTS WAS SITTING IN THE DRIVER SEAT WHEN HE KNOCKED THE VEHICLE OUT OF GEAR AND THE VEHICLE BEGAN ROLLING DOWN A HILL, AT WHICH POINT TWO OF THE OCCUPANTS JUMPED PUT OF THE REAR HATCH OF THE VEHICLE. THE VEHICLE CROSSED OVER THE CURVE IN THE DRIVEWAY AND STRUCK A BOULDER BUT CONTINUED TO ROLL DOWN THE HILL UNTIL STRIKING A TREE AND BECOMING LODGED IN THE TREE. UPDATED 03/08/17.*JB

DURING DRIVING (TYPICALLY CITY SPEEDS OF ~30-45MPH), WITHOUT WARNING OR NOTIFICATION THE ENGINE WILL SHUT OFF AND YOU WILL LOSE ALL POWER STEERING AND BRAKING IS SERIOUSLY DIMINISHED. IT HAS HAPPENED ONCE ON THE HIGHWAY AT ~65MPH THAT I AM AWARE OF). WHEN THIS HAPPENS THE ONLY INDICATION YOU GET IS THE RED TRACTION CONTROL LIGHT ON THE DASHBOARD.IT CAN HAPPEN WHILE TURNING, DRIVING STRAIGHT, CURVES, ETC. IN ORDER TO GAIN ENGINE POWER AND THE ABILITY TO STEER, THE ONLY FIX ACTION IS TO PLACE THE VEHICLE IN NEUTRAL AND TURN THE KEY TO RESTART. IT WILL NOT JUST RESTART IN "DRIVE". WE HAVE TAKEN THIS VEHICLE TO THE DEALERSHIP 4+ TIMES IN ORDER TO DIAGNOSE AND FIX...TO WHICH WE HAVE BEEN TOLD "THERE IS NOTHING SHOWING UP ON DIAGNOSES", "SOUNDS LIKE IT COULD BE X, BUT IT'S $1500 TO REPLACE AND WE CAN'T GUARANTEE IT WILL FIX IT". WE HAVE MADE SURE THAT IT IS NOT VISIBLY RELATED TO THE IGNITION ISSUE NOTED ON SOME OTHER SAME YEAR/MODEL VEHICLES...ALTHOUGH IT CANNOT BE 100% RULED OUT AS SOMEHOW RELATED. I HAVE DONE RESEARCH ON CHRYSLER WEBFORUMS AND THIS ISSUE HAS BEEN NOTED BY MULTIPLE OTHER OWNERS (IE. HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T27257_DS557462 ) AND ONE OF THE MECHANICS MADE AN OFF THE CUFF REMARK ABOUT SEEING THIS ISSUE BEFORE AS WELL. WE HAVE RECENTLY MOVED CITIES AND I PLAN ON TAKING THIS TO A NEW DEALER IN AN ATTEMPT TO FIX THE ISSUE. BUT THIS IS A SERIOUS SAFETY ISSUE, IF THIS WAS TO OCCUR WHILE TRYING TO MAKE A LEFT TURN ACROSS TRAFFIC, OR AT A TIME WHEN THE CAR IN FRONT IS BRAKING, IT COULD BE DEADLY. I USED TO HAPPEN ABOUT ONCE A MONTH, BUT IT'S STARTING TO BECOME MORE FREQUENT (ALMOST WEEKLY, SOMETIMES, 2-3 TIMES/DAY). *TR

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 40 MPH, THE VEHICLE STALLED, THE STEERING WHEEL SEIZED, AND THE INSTRUMENT PANEL ILLUMINATED. PRIOR TO THE FAILURE, THE FRONT DRIVER SIDE SEAT INDEPENDENTLY SHIFTED BACK AND FORTH WITHOUT WARNING. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY SERVICED PER NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM), BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER TWO MORE TIMES WHERE THE IGNITION VALVE AND BATTERY WERE REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 49,000.