2009 CHRYSLER TOWN AND COUNTRY Complaints

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL*THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS , ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 4/20/15*CN

I RECEIVED A RECALL NOTICE ISSUED JUNE 14, 2014 REGARDING THE IGNITION SWITCH PROBLEM. I HAVE HAD MULTIPLE INCIDENTS IN WHICH THE IGNITION SWITCH WOULD NOT WORK AND HAD TO CALL FOR HELP. CAR BATTERY, BATTERY IN KEY, AND ALTERNATOR WERE ALL FINE. WAS DETERMINED THAT THE IGNITION SWITCH IS THE PROBLEM. I AM 82 YEARS OLD AND A WIDOW. I AM AFRAID TO BE STRANDED AGAIN. THE DEALER TELLS ME THAT HE CAN NOT SECURE THE NECESSARY REPAIR PART(S). I AM VERY UNHAPPY AND WORRIED ABOUT THE RISKS INVOLVED. CAN YOU HELP? *TR

I CONTACTED [XXX], SERVICE MANAGER, WITH AUTO NATION DODGE RAM IN CENTENNIAL, COLORADO, 80012 ON MONDAY 16 MARCH 2015 AT 17:50. THE DEALERSHIP IS LOCATED AT 10743 E ARAPAHOE RD, CENTENNIAL, CO 80112. THE PHONE NUMBER IS 303.929.4656. HE INFORMS ME THAT FOR THE RECALL I HAVE, THEY DO NOT HAVE THE PARTS AND THAT THERE IS NO PROCEDURE STATING WHAT IS TO BE DONE TO CORRECT THE ISSUE. ALSO SINCE THE RECALL IS BEYOND THREE (3) YEARS OLD, HE IS NOT SURE WHEN THE PARTS WILL COME IN. ALTHOUGH THE NOTICE WENT OUT 06/16/2011, I RECEIVED THE NOTICE VIA MAIL IN MID 2014. HOW CAN MY DEALERSHIP GET THE PARTS, CAN YOU ASSIST? THE MANUFACTURER RECALL NUMBER IS: L25 NHTSA RECALL NUMBER IS: 11V-139 THE NHTSA NUMBER PROVIDED ON THE MAILED NOTICE: 14V-373 THE VIN IS [XXX] YEAR: 2009 MODEL: TOWN AND COUNTRY THANK YOU, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 4/16/15*CN

CHRYSLER NOTIFIED ME OF A RECALL (RECALL L25) IN SUMMER OF 2014. THE DEFECT CAUSES MY VEHICLE TO SHUT-OFF, SOMETIMES AT HIGH SPEEDS. IT ALSO CAUSES ELECTRICAL MALFUNCTIONS ON THINGS SUCH AS THE AIR BAGS, RADIO, THE TRIP-TRONIC MANUAL SHIFTING SYSTEM. IT HAS BEEN 9 MONTHS, AND CHRYSLER HAS MAINTAINED THIS ENTIRE TIME THAT PARTS ARE NOT AVAILABLE TO REPAIR THIS PROBLEM. I THINK THIS IS AN UNACCEPTABLE AMOUNT OF TIME FOR A FACTORY DEFECT TO NOT BE CORRECTED. IT IS DANGEROUS FOR ME AND MY FAMILY TO DRIVE IN A VEHICLE THAT SUDDENLY TURNS OFF ON THE HIGHWAY, THAT CHANGES FROM AN AUTOMATIC TRANSMISSION TO A MANUAL SHIFTING VEHICLE BY ITSELF, AND WHOSE AIRBAGS TURN OFF, AND MAY NOT DEPLOY SHOULD AN ACCIDENT OCCUR. *TR

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL*THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 11V139000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO SPECIFY WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.