2009 CHRYSLER TOWN AND COUNTRY Complaints

DURING THE PAST WEEK, FIVE DIFFERENT TIMES WHILE DRIVING THE VEHICLE HAS SHUT OFF, LOSING ALL POWER INCLUDING POWER STEERING. THE CAR NEEDED TO BE PUT INTO NEUTRAL AND RESTARTED. THIS OCCURRED EVEN AFTER REMOVING ALL ADDITIONAL KEYS AND KEYCHAINS FROM THE KEY FOB. THE INCIDENTS OCCURRED AT VARIOUS SPEEDS RANGING FROM 25-60, INCLUDING ONCE ON A HIGHWAY/HIGHWAY ENTRANCE RAMP. TWO DEALERS WERE CONTACTED REGARDING RECALL AND BOTH STATED THAT RECALL PARTS ARE ON BACKORDER WITH NO EXPECTED DATE OF ARRIVAL. AN ATTEMPT TO CONTACT CHRYSLER GROUP RECALL ASSISTANCE CENTER DIRECTLY WAS MADE, UNFORTUNATELY AFTER SITTING ON HOLD FOR OVER AN HOUR, NO CONTACT WAS MADE. *TR

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 4/15/15*CN UPDATED 9/20/2017*CN

I WAS DRIVING DOWN THE STREET AND THE LIGHTS STARTED TO FLICKER AND THE CAR WENT DEAD. *TR

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I ATTEMPTED TO START THE CAR - THERE WAS POWER TO THE WINDOWS, RADIO, DOOR LOCKS, ETC. WHEN THEY KEY WAS TURNED, A "CLICKING" SOUND COULD BE HEARD, BUT THE CAR WOULDN'T TURN OVER. AAA RESPONDED, CHECKED THE BATTERY AND DETERMINED IT TO BE SUFFICIENT FOR A "COLD START" BUT STILL COULD NOT GET THE VAN TO START. THE CAR WAS TOWED TO CHRYSLER AND WE WERE TOLD TO REPLACE THE BATTERY. AFTER REPLACING THE BATTERY, THE DEALERSHIP STILL COULDN'T GET THE VEHICLE TO START. THEY "RE-CODED" THE WIRELESS IGNITION MODULE, THE CAR STARTED. AFTER STARTING, WE EXPERIENCED INTERMITTENT PROBLEMS. THE VAN RANDOMLY WOULDN'T START, BUT HOURS LATER WOULD. ONE KEY WOULD START THE VAN, WHILE THE OTHER WOULDN'T. AFTER GETTING STRANDED WITH CHILDREN, I TOOK TO CARRYING BOTH KEY FOBS WITH ME. SEVERAL TIMES, THE KEY FOB WOULDN'T RELEASE FROM THE IGNITION EVEN WHEN THE VAN WAS PLACED IN PARK. WE RECEIVED A RECALL NOTICE IN JULY OF 2014 FOR THE WIRELESS IGNITION NODE. I CONTACTED THE DEALERSHIP AND WAS TOLD I'D BE NOTIFIED WHEN THE RECALL WOULD BE FIXED. ON JANUARY 30TH OF THIS YEAR, THE VAN STALLED WHILE I WAS DRIVING. WE COULDN'T RESTART IT, NOR COULD WE DEPRESS THE BREAK, OR THE SHIFT BUTTON TO GET THE VAN INTO NEUTRAL TO HAVE IT TOWED. WE ALSO COULDN'T GET THE KEY TO RELEASE FROM THE IGNITION. AAA WAS AGAIN CALLED, AND THE HELPFUL OPERATOR WAS ABLE TO GET THE KEY OUT AND RELEASE THE SHIFT TO NEUTRAL. THE DEALERSHIP LET ME KNOW THAT I NEEDED TO REPLACE THE DEFECTIVE WIRELESS IGNITION MODULE. AFTER MULTIPLE CALLS TO CHRYSLER'S RECALL INFORMATION LINE, WE WERE TOLD THE REPAIR WOULD BE REIMBURSED, ALONG WITH THE COST OF THE RENTAL CAR. $669.77 LATER, CHRYSLER IS NOW STATING THEY WON'T REIMBURSE ME FOR THE REPAIR BECAUSE "THE PART NUMBERS DON'T MATCH" AND "NO FIX FOR THE RECALL HAS BEEN AUTHORIZED NOR HAS A TIME LINE FOR FIXING THE RECALL BEEN RELEASED" *TR

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

IGNITION CAUSES KEY TO SHUT VEHICLE OFF WHILE DRIVING. DEALER STATES MANUFACTURER DOES NOT/WILL NOT HAVE RECALL PARTS FOR ANOTHER YEAR POSSIBLY. HAVE BEEN NOTIFIED OF RECALL AND CONTACTED DEALER MONTHS AGO. *TR

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE STALLED AND ALL THE INSTRUMENT PANEL LIGHTS INTERMITTENTLY ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSED THAT THE CLUTCH CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.

IN DEC 2013, WAS DRIVING TO PARK AND RIDE. MULTIPLE LIGHTS WERE DISPLAYING ESP AND TRACTION. WHATEVER WAS GOING ON IT EFFECTED FORWARD MOTION AND SEEMED AS IF THE VEHICLE WAS CONTROLLING ITSELF TO GO FORWARD WHILE MAKING GRINDING SOUNDS. IT CLEARED UP AS I CONTINUED TO DRIVE. I CONTACTED DEALER AND PARKED UNTIL I, CAREFULLY/SLOWING DROVE IT INTO SERVICE DEPARTMENT. THEY CALLED ME AT WORK AND TOLD ME IT WAS CLKSPRING--STEERING ANGLE/CLOCKSPRING, PART # 56046497AD AND THE COSTS ABOUT $800.00! I STATED WAS IT A POWERTRAIN ISSUE AND WAS TOLD NO. NOW, FEBRUARY 2015, THE SAME ISSUE SEEMS TO BE OCCURRING. THE TRACTION LIGHT IS FLASHING, ESP LIGHT IS LITE. IF I STEP OUT OF THE VEHICLE AND CLOSE THE DOORS, THEY LOCK ON THEIR OWN (THAT MAY BE A SEPARATE ISSUE, NOT SURE). *TR