2009 CHRYSLER TOWN AND COUNTRY Complaints

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD EXPERIENCE A FAILURE.

VEHICLE REFUSED TO START ON SEVERAL OCCASIONS, LIGHTS ON, POWER ON, ENGINE WOULD NOT TURN OVER, NO SOUND FROM STARTER. THEN AFTER MANY ATTEMPTS, VEHICLE WOULD START AS IF NOTHING WAS WRONG. THEN VEHICLE WOULD STOP IN TRAFFIC AND WHATEVER SPEED TRAVELING, DEAD WITH NO RESPONSE WHEN TRYING TO RESTART. AFTER MANY ATTEMPTS TO START WHILE IN MIDDLE OF TRAFFIC VEHICLE STARTED AS IF NOTHING HAPPENED. DEALER STATES IGNITION & TIPM MODULE ARE FAULT. *TR

AT ABOUT 3000 MILES THE FRONT ROTORS WARPED AND HAD TO BE REPLACED. UP TO ABOUT 25,000 MILES CHRYSLER CONTINUED TO REPLACE FREE OF CHARGE WARPED FRONT AND REAR ROTORS ABOUT EVERY 3-6,000 MILES. AFTER THAT THEY STOPPED PAYING FOR THE REPLACEMENTS AND I HAVE, DESPITE THE SOMEWHAT DECREASED STOPPING POWER AND VIBRATION CONTINUED TO RIDE IN MOSTLY LOW SPEED CITY CONDITIONS ON THE EXISTING ROTORS. OTHER FAMILY MEMBERS WON'T DRIVE THE VEHICLE BECAUSE THEY DON'T FEEL SAFE DOING SO. THE VIBRATION COMES AND GOES. IT GETS WORSE WITH PROLONGED DRIVING, HIGHER SPEEDS, AND HEAVY BRAKING. IT IS ALWAYS PRESENT AT HIGHER SPEEDS (>50MPH). *TR

THE CAR ENGINE SHUTS OFF WHILE DRIVING, YOU HAVE TO PULL OVER AND START THE CAR AGAIN. I HAVE BEEN UNABLE TO REMOVE THE KEY FOB FROM THE IGNITION SWITCH AND NOT ABLE TO TURN THE ENGINE OFF. I HAD TO WORK AT PULLING THE KEY FOB OUT FOR OVER A HALF HOUR BEFORE I WAS ABLE TO SHUT THE CAR OFF. AT ONE PUT I REMOVED THE KEY FOB FROM THE IGNITION SWITCH BUT THE ENGINE WAS STILL RUNNING. I CHECKED IF THERE WERE ANY PROBLEMS WITH CHRYSLER VANS AND LEARNED OF A RECALL L25 REGARDING IGNITION SWITCHES. I NEVER RECEIVED A RECALL NOTICE FOR THIS PROBLEM FROM CHRYSLER. I CALLED A CHRYSLER 800 NUMBER, THEY TOLD ME OF THE RECALL BUT SAID THEY DID NOT KNOW WHEN PARTS WOULD BE AVAILABLE. I CALLED A LOCAL CHRYSLER DEALER, TALKED TO A SERVICE PERSON, THEY HAD NO IDEA OF WHEN A PART WOULD BE AVAILABLE TO FIX THE PROBLEM. THEY GAVE ME ANOTHER 800 NUMBER TO CALL, I BASICALLY RECEIVED THE SAME INFORMATION. BOTH 800 REPRESENTATIVES TOLD ME TO RENT A CAR IN THE MEAN TIME. I CALLED THE CORPORATE HEADQUARTERS, SPOKE TO A REPRESENTATIVE AND SHE TOLD ME THEIR ENGINEERS DON'T EVEN HAVE A FIX FOR THE PROBLEM AND THEY HAVE NO IDEA HOW LONG IT WILL TAKE. I ASKED ABOUT CHRYSLER PROVIDING US WITH A LONER CAR AND SHE SAID THAT WAS NOT AN OPTION. SHE ALSO SAID IF I FEEL THE CAR IS UNSAFE TO DRIVE, I SHOULDN'T DRIVE IT. WHAT GOOD IS MY VAN IF IT SITS IN THE DRIVEWAY FOR WHO KNOWS HOW LONG. I AM UNABLE TO DRIVE THE VEHICLE BECAUSE IT IS UNSAFE. CHRYSLER'S CUSTOMER SERVICE IS VERY MUCH LACKING ESPECIALLY IN LIGHT OF ALL THE GM IGNITION SWITCH PROBLEMS AND LAW SUITS IN THE NEWS. THE IMPRESSION I RECEIVED FROM CHRYSLER IS ONE OF "TOO BAD, THERE IS NOTHING WE CAN OR ARE WILLING TO DO FOR YOU." CHRYSLER SHOULD BE HELD ACCOUNTABLE FOR CARS UNSAFE TO DRIVE WHILE THEY COME UP WITH A SOLUTION TO THE PROBLEM. CONSUMERS SHOULD NOT BE EXPECT TO LAY OUT MONEY TO RENT A CAR WHEN IT IS CHRYSLER'S FAULT! *TR

TODAY WHEN STARTING MY VAN. I NOTICED IT WAS TAKING LONGER TO TURN OVER THAN NORMAL. THEN TONIGHT OUT OF NOWHERE IT QUIT STARTING ALL TOGETHER. AFTER DOING SOME ONLINE RESEARCH I HAVE FOUND THAT IT IS THE POWER MODULE MOST LIKELY AND THAT THERE WILL BE A RECALL EVENTUALLY, BUT IT IS IN THE EARLY STAGES ONLY. HOW AM I SUPPOSED TO RAISE TWO KIDS AND MAKE A LIVING WITH A VAN THAT DOESN'T RUN. I AM SO SICK OF THIS VAN. I HAVE HAD NOTHING BUT PROBLEMS WITH IT. CHRYSLER BETTER START MAKING THINGS RIGHT WITH THEIR CUSTOMERS. I WILL NEVER BUY ANOTHER CHRYSLER PRODUCT EVER AGAIN. I DO NOT FEEL SAFE IN THIS VAN, AND NOW IT DOESN'T EVEN RUN. *TR

ON 9/23/2014, I WENT TO START MY VEHICLE IN THE MORNING AND IT TOOK A FEW MORE SECONDS THAN USUAL TO START. WHEN IS STARTED IT RAN FINE. A LITTLE LATER, I WENT TO START MY VEHICLE, IT STARTED AND THEN IMMEDIATELY STALLED. EACH OF THESE INCIDENTS HAPPENED ANOTHER TIME ON THIS DAY FOR A TOTAL OF 4 TIMES. I CALLED MY LOCAL CHRYSLER DEALER, NEMER CHRYSLER, AND THEY SUGGESTED I BRING IT IN. I WOULD BE CHARGE A $86 PLUS TAX DIAGNOSTIC FEE PER HOUR. AFTER BEING THERE FOR 2 AND 1/2 HOURS, THEY TOLD ME MY VEHICLE NEEDED A TIPM (TOTALLY INTEGRATED POWER MODULE) AS WELL AS SOME OTHER ROUTINE MAINTENANCE FOR A TOTAL OF $2000. THEY TOLD ME THE TIPM MANAGES THE POWER SUPPLY OF THE CAR AND IF IT FAILS, I WOULD HAVE NOT POWER, IT IS DANGEROUS TO DRIVE MY CAR AND I COULD GET INTO A SERIOUS ACCIDENT IF ITS NOT FIXED. I WASN'T SURE I WAS GIVEN HONEST INFORMATION FROM THE DEALER SO I DECIDED TO COME HOME WITH MY VEHICLE AS IS AND DO SOME RESEARCH. WHEN I GOT HOME, I WENT ONLINE AND FOUND THAT CHRYSLER IS RECALLING THIS PART BUT THE RECALL IS IN THE EARLY STAGES AND HAS NOT BEEN LAUNCHED YET. I ALSO CALLED CHRYSLER AND WAS TOLD THE SAME THING. CHRYSLER TOLD ME THAT I WOULD BE CONTACTED ONCE THE RECALL HAS BEEN LAUNCHED. IN THE MEANTIME, I HAVE 3 SMALL CHILDREN AND NEED TO GET THEM TO SCHOOL, ETCH BUT I AM CONCERNED THAT DRIVING MY VEHICLE COULD CAUSE HARM TO THEM. I CANNOT AFFORD TO RENT A VEHICLE WHILE WAITING ON CHRYSLER TO LAUNCH THIS RECALL. I ALSO DON'T WANT TO FIX THE VEHICLE YET BECAUSE I DON'T WANT TO BE RESPONSIBLE FOR THE COST IF CHRYSLER IS RECALLING THE PART AND WILL PICK UP THE COST EVENTUALLY WHEN THE RECALL IS LAUNCHED. I ALSO READ ONLINE THAT MANY OWNERS OF THE SAME VEHICLE ARE HAVING THE SAME PROBLEM WHICH LEADS ME TO BELIEVE IT IS A CHRONIC PROBLEM WITH THESE VEHICLES. *TR

PURCHASED 2009 TOWN AND COUNTRY VAN FROM CRYSTAL CHRYSLER JEEP DODGE BROOKSVILLE 34613 FLORIDA. THE VEHICLE WAS SOLD WITH AN EXISTING SAFETY RECALL NOT REPAIRED. AFTER 9 MONTHS OF USE I RECEIVED A NOTICE FROM MY INSURANCE CARRIER NOTIFYING ME OF THIS. I MADE AN IMMEDIATE CALL TO THE DEALER AND VALIDATED THEY HAD THE PART AND MADE AN APPOINTMENT FOR REPAIR. WHEN I ARRIVED FOR THE REPAIR THEY INFORMED ME THEY DID NOT HAVE THE PART BECAUSE THERE WERE 9 DIFFERENT MODELS AND ALL THEY NEEDED TO FIND OUT WAS WHICH ONE I HAD. THEY THEN INFORMED ME IT WOULD TAKE 2 OR THREE WEEKS AND THEY WOULD NOTIFY ME. AFTER 2.5 WEEKS I FOLLOWED UP ONLY TO BE TOLD THEY CAN ONLY ORDER AND RECEIVE 1 PART EVERY TWO WEEKS BECAUSE THE PROBLEM IS EXTENSIVE. I SHOULD CALL CHRYSLER DIRECT. I CALLED THE OWNERSHIP WHO GAVE ME BACK TO THE DEALER WHO REITERATED THAT AND HAD NO WAY TO GET A PART. I ADVISED THEM FOR 9 MONTHS THEY HAD PLACED ME AND MY FAMILY IN JEOPARDY. SORRY, WE WILL CONTINUE TRYING MY BEST BET CALL CHRYSLER. I DID JUST THAT AND SPOKE TO [XXX] THEIR REPRESENTATIVE AND OPENED CASE [XXX]. HE REITERATED HE DID NOT HAVE ANY IDEA WHEN THE PARTS WOULD COME. I INFORMED HIM OF MY SAFETY CONCERNS AND MADE SURE HE NOTED IT AND WARNED THEM ON NOTICE IF SOMETHING WERE TO HAPPEN I WOULD SEEK ALTERNATIVE ACTION. I FIND THIS EXTREMELY NON CARING IN THAT THEY GAVE ME AN UNSAFE VEHICLE AND NOW CANNOT REPAIR IT TO INSURE OUR SAFETY. UNDERSTAND THEY HAD THIS VEHICLE FOR TWO WEEKS PRIOR TO MY PICKING IT UP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR THE CONSUMER REFERENCED RECALL # 14V373000. UPDATED 10/05/15. *JB

I HAVE A 2009 CHRYSLER LIMITED TOWN AND COUNTRY WHICH I STARTED HAVING IGNITION TURNOVER AND RANDOM ELECTRICAL PROBLEMS WITH IN JUNE 2013.I HAVE A LIFETIME CHRYSLER WARRANTY WHICH ALONG WITH MY GENEROUS DEALERSHIP, HAS PROVIDED ME TO DATE WITH 2 DOZEN+ RENTALS WHILE MY CAR HAS BEEN AT MY DEALERSHIP SOMETIMES UP TO 1 MONTH AT A TIME. MY CAR PROBLEMS BEGAN ABRUPTLY IN JUNE 2013 WHEN I DROVE MY VEHICLE TO CHURCH.UPON REENTERING THE CAR TO LEAVE, IT WOULD NOT START.I KNEW IT WAS NOT MY BATTERY SINCE IT WAS RECENTLY REPLACED WITH AAA AND THOUGHT IT MIGHT BE THE ALTERNATOR.THE AAA TOW TRUCK DRIVER TESTED THE BATTERY AND ALTERNATOR WHICH WERE FINE.HE WAS UNABLE TO START THE VAN AND TOWED IT TO THE DEALER.THE DEALER CALLED ME THE NEXT DAY TO ASK WHAT WAS WRONG WITH THE VEHICLE SINCE IT STARTED ON FIRST ATTEMPT. NO CODES HAVE EVER BEEN PRESENT AND THE INTERNAL SYSTEMS WIPE THEM OUT.THIS ISSUE IS STILL UNRESOLVED AFTER 16 MO. I WAS STRANDED 1 MORE TIME REQUIRING A TOW AND THEN THE DEALER WORKED WITH STAR ENGINEERS IN DETROIT AND REPLACED BOTH FOBIK KEYS 2X,WIN MODULE,IGNITION MODULE ETC.THESE REPAIRS HAVE NOT STOPPED THE PROBLEMS BUT AT LEAST ALLOW THE CAR TO TURNOVER BY 3RD ATTEMPT OR WHILE WAITING. IT HAS CREATED GREAT ANXIETY AND PAIN AND SUFFERING TO MY FAMILY ALONG WITH SERIOUS SAFETY CONCERNS FOR FEAR OF BEING RANDOMLY STRANDED WHILE TRAVELING. I HAVE FILED A FORMAL COMPLAINT WITH CHRYSLER TO BE IGNORED AND TOLD "DRIVER ERROR". I ALONG MY CHILDREN, HAVE EXPERIENCED THIS TURNOVER PROBLEM IN 2 T&C 2014 ENTERPRISE RENTALS. IN ADDITION, MY PERSONAL MECHANIC HAS HAD VEHICLES AT HIS SHOP WHICH HAVE BEEN BASICALLY JUNKED.THIS FOBIK ISSUE IS NOT PARTICULAR TO MY CAR BUT I HAVE FRIENDS WHO HAVE HAD PROBLEMS IN THEIR JEEPS AND DODGES TOO. PLEASE COME CLEAN CHRYSLER AND BE CONCERNED WITH YOUR CUSTOMERS SAFETY AND ADMIT AND REPAIR YOUR FAULTY ENGINEERING BEFORE SOMEONE IS KILLED. *TR

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE STEERING WHEEL WAS DIFFICULT TO TURN INTERMITTENTLY AND THE ENTIRE INSTRUMENT PANEL ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 40,000.

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE TURN SIGNAL INDICATOR FRACTURED ON THE FRONT DRIVER AND PASSENGER SIDE MIRRORS. THE VEHICLE WAS TAKEN TO A DEALER ON THREE OCCASIONS. ON THE FIRST OCCASION, THE SIDE VIEW MIRROR ASSEMBLY WAS REPLACED, BUT THE FAILURE RECURRED WITH THE LENS DETACHING INTERMITTENTLY. THE DEALER REPLACED THE LENS TWICE. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS NOT AVAILABLE.