2009 CHRYSLER TOWN AND COUNTRY Complaints

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 25 MPH, THE CONTACT NOTICED SMOKE RISING FROM THE HOOD OF THE VEHICLE AND ALL ELECTRICAL POWER FAILED. THE CONTACT STATED THAT FLAMES IGNITED FROM THE WHEEL WELLS AND UNDERNEATH THE HOOD. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO A SALVAGE YARD. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 61,850. UPDATED 10/1/14*CN UPDATED 5/12/2015 *JS

BRAKES NEEDED REPLACING -ROTORS AND PADS AT 31,180 MILES.. CHRYSLER WAS AWARE OF THE PROBLEM ON THESE VEHICLES AND HAD OFFERED EXTENDED WARRANTY FOR THESE BRAKE REPAIRS/REPLACEMENT. CHRYSLER ACTED PROPERLY AT THIS POINT, BUT DID NOT REALLY FIX THE PROBLEM LONGER TERM AS WE HAVE HAD TO REPLACE THE BRAKE ROTORS AND PADS TWICE MORE SINCE THEN. WE ARE CONSERVATIVE DRIVERS AND DO NOT RIDE THE BRAKE OR BRAKE HARSHLY UNLESS THERE IS AN EMERGENCY. OUR VEHICLE NOW HAS ONLY 56,600 MILES ON IT AND TWO MORE FRONT ROTOR AND PAD BRAKE REPLACEMENTS IN THE PAST TWENTY-FIVE THOUSAND MILES IS UNACCEPTABLE AND PERHAPS UNSAFE. WE ARE COMMUNICATING WITH BOTH THE DEALER AND WITH CHRYSLER, BUT BASED ON WHAT WE HAVE READ ONLINE OF OTHERS WITH THIS SAME TYPE PROBLEM, WE ARE NOT EXPECTING HELPFUL RESPONSES FROM EITHER THE DEALER OR CHRYSLER. *TR

WHILE DRIVING THE IGNITION SWITCH TURNED TO ACCESSORY STOPPING THE ENGINE. I PULLED TO THE SIDE OF THE ROAD, STOPPED AND RESTARTED. IT HAPPENED AGAIN A MONTH LATER ON THE FREEWAY. TRIED TO RESTART ENGINE WHILE DRIVING - DID NOT RESTART UNTIL I MOVED SHIFT LEVER TO NEUTRAL. ON 7/8/14 I TOOK THE CAR TO THE DEALER AND THE SERVICE REPRESENTATIVE SAID "I WAS ABLE TO GET IT TO DO IT". I CONTACTED CHRYSLER TWICE THAT DAY ([XXX] AND ANOTHER) BUT THEY REFUSED TO PAY BECAUSE NOT RECALLED YET! I PAID $588.89 FOR REPAIR OUT OF POCKET RATHER THAN CHANCE A FAILURE ON WINDING MOUNTAIN ROADS. TWO ADDITIONAL POINTS: 1. FOR SIX MONTHS THE KEY WOULD SPRING BACK TO ACCESSORY WHEN STARTING. PRECURSOR OF PROBLEM. 2. THEY KNOW OF THE PROBLEM ON THE 2009 T & C AS REPORTED BY [XXX] IN DETROIT FREE PRESS (ABOUT 7/1/14). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE ACCELERATED INDEPENDENTLY. AS A RESULT, THE CONTACT CRASHED INTO A CONCRETE BEARER. A POLICE REPORT WAS FILED. THE PASSENGER SUSTAINED BRUISING FROM THE SEAT BELT THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.

THIS IS A FOLLOW UP TO ODI NUMBER 10604831. SOON AFTER I FILED THIS COMPLAINT; I ATTEMPTED TO START THE VEHICLE AND THERE WAS ONLY A SMALL DETECTED ATTEMPT WHEN I TURNED THE IGNITION SWITCH. I FOLLOWED UP 5 TO 6 MORE ATTEMPTS AND IT STARTED NORMALLY, I NOTICED WHEN I WOULD BE UNSUCCESSFUL AT ENGAGING THE SWITCH, IT DID NOT DRAW ANY CURRENT OR EFFECT THE LIGHT. THIS CONTINUED NOT WANTING TO START OVER THE PAST 3 TO 4 WEEKS, I WOULD ESTIMATE 12 TO 15 TIMES. THERE WERE TIMES, IT TOOK LONGER--PUTTING IN NEUTRAL, TO USING MY WIFE'S KEY BEFORE IT WOULD START. I WAS GETTING NERVOUS TO THINKING ONE OF THESE TIMES IT WOULD NOT BE STARTING OR TO DIE IN TRAFFIC. SO TODAY I HAD MILLS DEALERSHIP HERE IN WILLMAR INSTALL A NEW SWITCH....THINKING MY PROBLEMS WOULD BE SOLVED, THINK AGAIN. THE SHORT TIME I DROVE IT THIS AFTERNOON. THE ENGINE DIED WHEN I WENT TO SLOW UP FOR A STOP SIGN, WHICH IS USUALLY WHEN IT WOULD HAPPEN. ALSO STARTING IT ONCE IT TOOK 3 TWIST OF THE SWITCH BEFORE IT STARTED, WHICH WAS AN IMPROVEMENT. CAN I GET A CALL FROM A SPECIALIST TO WHAT MAY BE GOING ON, I DO SOME ANSWERS. *TR

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THREE OF THE FOUR WHEEL BEARINGS FAILED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE TECHNICIAN DIAGNOSED THAT THREE WHEEL BEARINGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 55,417.

ON 7/11/14 AT APPROXIMATELY 7:00 PM MY DAUGHTER WAS DRIVING MY MINIVAN TO THE STORE. WE WERE UP NORTH NEAR GLADWIN, MI FOR A LONG WEEKEND. WHEN SHE RETURNED SHE REPORTED THE "CAR HAD JUST STOPPED RUNNING". I ASKED HER DID IT STALL OR HAVE AN ENGINE PROBLEM? SHE REPLIED NO IT JUST SHUT OFF AND WAS DIFFICULT TO STEER. THE NEXT DAY, 7/12, THE SAME THING HAPPENED. LUCKILY BOTH TIMES THE VEHICLE WAS ON A COUNTRY ROAD WITH NO ONE ELSE AROUND. THE FOLLOWING DAY, 7/13, WE NEEDED TO RETURN HOME. I WAS VERY NERVOUS ABOUT DRIVING THE VEHICLE BUT NEEDED TO GET IT HOME. WE DROVE APPROX. 120 MILES, MOSTLY FREEWAY, AND TWICE IT AGAIN SHUT OFF WITH NO WARNING. VERY SCARY AND LUCKILY I WAS ABLE TO PULL ONTO THE FREEWAY SHOULDER BOTH TIMES WITH NO CRASH/INJURIES. UNFORTUNATELY I HAVE BEEN ON THE PHONE WITH CHRYSLER AND THEY ARE UNWILLING TO RESOLVE THE ISSUE. THEY ARE TELLING ME THE RECALL ISN'T "READY" YET AND I WILL HAVE TO HAVE THE VEHICLE REPAIRED AT MY EXPENSE. *TR

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 63,000.

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 25 MPH, THE ENGINE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.

THE BRAKES AND BRAKE DISKS OF OUR 09 TOWN & COUNTRY NEED TO BE REPLACED EVERY 10K. THE DEALER KNOWS ABOUT THIS ISSUE, CHRYSLER HAS ISSUED A REPLACEMENT ONCE AND THE OTHER TIMES WE HAD TO ARGUE WITH THEM TO GET IT REPLACED FOR FREE (BOTH FRONT AND BACK, BRAKE PADS AND DISKS). WE ARE NOW AT 48K AND REPLACING THE BRAKES FOR THE 4TH TIME. WE HAVE A OTHER CAR (YUKON XL WITH 86K AND IT NEVER HAD ANY DISKS REPLACED). THE PEOPLE AT THE DEALER FEEL BAD FOR US AND SAY THEY SEE THIS A LOT BUT THERE IS NOTHING THEY CAN DO. I CONTACTED CHRYSLER BUT THEY ARE NOT WILLING TO FIX IT, ONLY TO REPLACE IT FOR FREE ONE MORE TIME. THERE ARE A LOT OF REPORTS ABOUT THIS ON THE WEB, AND THIS REALLY WARRANTS A RECALL ON THE BRAKES AND FIX IT FOR REAL. THE BRAKES OVERHEAD AND THIS WARPS THE DISKS. THIS CAN BECOME VERY DANGEROUS IF NOT REPLACED RIGHT AWAY. *TR