2009 CHRYSLER TOWN AND COUNTRY Complaints

SEVERAL TIMES I HAVE BEEN DRIVING AND MY ENGINE STOPS FOR NO REASON. IT HAS HAPPENED HAS I WAS MERGING ONTO A HIGHWAY AND INSTEAD OF INCREASING MY SPEED I WAS SLOWING DOWN. IT HAS HAPPENED AT RANDOM TIMES AND IN JUST NORMAL DRIVING SITUATIONS. THE MOST RECENT WAS DRIVING FROM RHODE ISLAND BACK TO CT AND 2 HOURS INTO THE DRIVE THE CAR STOPPED AS I WAS TURNING LEFT AT A LIGHT FROM ONE BUSY ROADWAY ONTO ANOTHER WITH QUITE A FEW CARS SURROUNDING ME. MOST OF THE TIME THAT THIS HAPPENS I HAVE TO PULL OVER (WITHOUT POWER STEERING) AND PUT THE CAR IN PARK TO RESTART THE CAR. EACH TIME I HAVE BEEN ABLE TO DO SO SAFELY BUT IT IS A VERY SERIOUS CONCERN AND I USUALLY HAVE MY KIDS IN THE CAR WITH ME. CHRYSLER NEEDS TO REPAIR THIS BECAUSE THIS IS OBVIOUSLY NOT THE FIRST COMPLAINT ON THE ISSUE. *TR

THIS IS THE LETTER I SENT TO CHRYSLER CORPORATION. I AM REPORTING THE OCCURRENCE OF UNEXPECTED ENGINE SHUTOFF AND LOSS OF POWER FOR MY 2009 CHRYSLER TOWN & COUNTRY MINIVAN. THIS HAS OCCURRED 3 TIMES OVER THE PAST FOUR MONTHS WITH THE FIRST OCCURRENCE ON 30 NOVEMBER 2013; THE LAST OCCURRENCE ON 11 MARCH 2014; AND ANOTHER TIME BETWEEN THOSE OCCURRENCES. THE BELOW DESCRIPTION CHARACTERIZES EACH OF THE INCIDENTS: - WITHOUT WARNING THE ENGINE SHUT OFF - THERE WAS A COMPLETE LOSS OF POWER STEERING AND BRAKES - IT TOOK EXTREME FORCE TO STOP THE VEHICLE AND TURN THE VEHICLE OFF THE ROAD OUT OF THE TRAFFIC FLOW DUE TO THE LOSS OF POWER STEERING AND POWER BRAKES. - THE CONSOLE REMAINED LIT - ALL THE LOSS OF ENGINE CUTOFF INCIDENTS OCCURRED WITHOUT WARNING I HAVE CONTACTED THE LOCAL DEALERSHIP SERVICE SHOP ABOUT THE PROBLEM. I WAS TOLD THAT THEY HAVE NO INFORMATION ABOUT THE PROBLEM, AND WOULD HAVE TO TRY TO RECREATE THE PROBLEM TO ADDRESS THE SOLUTION. I CONTACTED THE CHRYSLER CORPORATION CUSTOMER SERVICE (ON 28 MARCH 2014) AND WAS TOLD THAT THEY HAVE NO KNOWLEDGE OF ANY SERVICE BULLETIN ASSOCIATED WITH THIS PROBLEM. THIS OF COURSE IS A VERY SCARY SITUATION GIVEN THAT ANOTHER LOSS OF POWER CAN OCCUR AGAIN WITHOUT WARNING. THIS CLEARLY WILL PUT THE RIDERS IN DANGER. I WAS FORTUNATE DURING THE LAST THREE OCCURRENCES, BUT THAT MAY NOT BE THE CASE THE NEXT TIME. I KNOW FROM INTERNET SEARCHES THAT THIS PROBLEM HAS OCCURRED WITH OTHER TOWN AND COUNTRY VANS. THIS IS A PROBLEM THAT THE CHRYSLER CORPORATION SHOULD INVESTIGATE. IT IS POTENTIALLY A LIFE THREATENING FLAW IN THE VEHICLE THAT CAN ONLY BE ADDRESSED BY A CORPORATE LEVEL INVESTIGATION, ANALYSIS, AND SOLUTION. NOTE: THIS PROBLEM IS THE SAME ISSUE THAT WAS THE SUBJECT OF YOUR RECALL FOR 2010 MINIVANS (NHTSA RECALL: 11V139000). *TR

I HAD A PROBLEM WITH MY TOWN AND COUNTRY THAT CAUSED ME TO GET RID OF IT BECAUSE I WAS AFRAID. THE DEALERSHIPS KEPT TELLING ME IT WAS NORMAL AND NOTHING WAS WRONG. I WOULD BE DRIVING AND IF I HIT THE KEY THE WRONG WAY THE CAR WOULD TURN OFF WHILE DRIVING. IT WAS IN THE DEALERSHIP AT LEAST TWO TIMES FOR THIS PROBLEM. I WASN'T GOING TO RISK MY FAMILY'S LIFE, AND THEY WOULDN'T BELIEVE ME, SO I GOT RID OF THE CAR. I ARGUED ABOUT IT WITH THEM BUT GOT NOWHERE. I ONLY SHARE THIS WITH YOU BECAUSE OF WHAT IS GOING ON NOW WITH GM. MY CAR WASN'T A GM BUT I HAD THE EXACT SAME PROBLEM THAT IS BEING DESCRIBED. IF YOU NEED ADDITIONAL INFORMATION OR DOCUMENTATION, PLEASE CONTACT ME AND I WILL GET YOU WHAT I HAVE. *TR

WHILE TRAVELING DOWN THE INTERSTATE AT 75 MPH OUR TOWN AND COUNTRY STALLS... THIS OCCURS WHILE PASSING A TRACTOR AND TRAILER WITH ONE ALSO BEHIND US. AT 75 MPH THE VEHICLE GAVE NO WARNING IT WAS ABOUT TO STALL, THE THROTTLE CONTROL LIGHT CAME ON AND THE VEHICLE LOST ALL POWER. WE JUST ABOUT GOT RAN OVER BY THE TRACTOR AND TRAILER CAUSE THERE WAS NO TIME TO TRY AND MOVE OVER TO THE SLOW LANE. I WAS AT 75 MPH AND IT DROPPED TO 30 MPH IN A MATTER OF SECONDS. TAKE IT TO THE TO A LOCAL DEALER " EVERYTHING LOOKS GOOD " ON OUR WAY HOME. DOES THE SAME THING BUT LUCKY ENOUGH WE WAS ALREADY INTO THE SLOW LANE TO BE ABLE TO PULL OFF TO THE SIDE. WE HAD THE VEHICLE RECHECKED AND STILL NO FAULTS FOUND? AFTER THIS THESE NEEDS TO BE CHECKED INTO DO TO THE SIMPLE FACT OF THE LOSS OF POWER AND SUDDEN STALL... *TR

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT WHILE TRAVELING AT VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. THE CONTACT ALSO STATED THAT NONE OF THE ELECTRICAL COMPONENTS FUNCTIONED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE AND VIN WAS NOT AVAILABLE. UPDATED 5/27/14*CN

VEHICLE STALLS WHILE EXITING HIGHWAY AND COMING TO A STOP. ENGINE RPMS DIP AND CAR BUCKS AND ALMOST HITS CAR IN FRONT. THEN ENGINE STALLS OUT. AT FIRST AFTER PUTTING IT IN PARK AND RESTARTING IT WAS OK UNTIL GOING ON THE HIGHWAY AGAIN. NOW THE ENGINE DOESN'T BUCK IT JUST STALLS OUT WHEN COMING TO A STOP AFTER HIGHWAY DRIVING AND WHEN PUT IN PARK IT STARTS BUT WHEN PUT INTO DRIVE IT STALLS RIGHT OUT AGAIN. THEN STARTS AFTER BEING PUT BACK IN PARK AND I HAVE TO APPLY THROTTLE TO GET IT GOING IN DRIVE. DEALER IS COMPLETELY CLUELESS AND SINCE NO COMPUTER CODE IS STORED, THEY DO NOT KNOW WHAT TO DO. THIS IS EXTREMELY DANGEROUS AND CHRYSLER JUST BACKS AWAY FROM THE PROBLEM. I HAVE A 100,000 MILE DRIVETRAIN WARRANTY BUT I DON'T KNOW WHAT IS CAUSING THIS AND SINCE I AM NOW AT 56,000 MILES, MY BUMPER TO BUMPER WARRANTY HAS PAST AND THE DEALER DOESN'T KNOW WHAT TO DO NOR CARE TO TRY TO FIX IT AND IF ITS SENSORS THEN I WILL BE PAYING OUT OF POCKET ON A VEHICLE I JUST FINALLY PAID OFF. I AM ABOUT TO CALL LEMON LAW AND SUE CHRYSLER FOR A DANGEROUS VEHICLE THAT THEY DO NOT CARE TO HELP WITH OR PAY FOR TO BE REPAIRED. I WILL NEVER BUY ANOTHER CHRYSLER AGAIN, BUT SINCE I JUST PAID THIS CAR OFF, I HAVE NO OPTION TO BUY A NEW CAR ANYWAY. BESIDES NO ONE WOULD,WANT TO BUY THIS CAR SINCE IT STALLS OUT WHEN LEAVING THE HIGHWAY. VERY DANGEROUS. PLEASE HELP! THE DRIVERS SEAT SEAT BELT ALSO DOESN'T CLICK THE BELT IN SO IT CAN'T BE USED. EXTREMELY UNSAFE VEHICLE. *TR

I WAS DRIVING ALONG A SMOOTH ROAD, NOT ACCELERATING OR STOPPING WHEN THE ENGINE SHUT OFF. THIS HAS HAPPENED 3 TIMES. I WAS ABLE TO GET OFF THE ROAD ONE OF THE TIMES, THE OTHER TWO I COULD RESTART THE ENGINE WITHOUT HAVING TO STOP. THIS MAKES DRIVING THIS CAR A HAZARD TO DRIVE. ALL I GET FROM THE DEALER IS I CAN TRADE IT IN IF IT BOTHERS ME.

I AM REPORTING THE OCCURRENCE OF UNEXPECTED ENGINE SHUTOFF AND LOSS OF POWER FOR MY 2009 CHRYSLER TOWN & COUNTRY MINIVAN. THIS HAS OCCURRED 3 TIMES OVER THE PAST SIX MONTHS WITH THE FIRST OCCURRENCE ON 30 NOVEMBER 2013; THE LAST OCCURRENCE ON 11 MARCH 2014; AND ANOTHER TIME BETWEEN THOSE OCCURRENCES. THE BELOW DESCRIPTION CHARACTERIZES EACH OF THE INCIDENTS: - WITHOUT WARNING THE ENGINE SHUT OFF - THERE WAS A COMPLETE LOSS OF POWER - THE CONSOLE REMAINED LIT - THERE WAS A COMPLETE LOSS OF POWER STEERING - IT TOOK EXTREME FORCE TO TURN THE VEHICLE OFF THE ROAD OUT OF THE TRAFFIC FLOW DUE TO THE LOSS OF POWER STEERING. - ONE LOSS OF POWER OCCURRENCE HAPPENED AT HIGHWAY SPEED. THE OTHER TWO OCCURRED AT AROUND 40 MPH. - ALL THE LOSS OF POWER INCIDENTS OCCURRED WITHOUT WARNING. I HAVE CONTACTED THE LOCAL DEALERSHIP SERVICE SHOP ABOUT THE PROBLEM. I WAS TOLD THAT THEY HAVE NO INFORMATION ABOUT THE PROBLEM, AND WOULD HAVE TO TRY TO RECREATE THE PROBLEM TO ADDRESS THE SOLUTION. I ASKED ABOUT WHETHER THERE WERE ANY SERVICE BULLETINS ABOUT THIS PROBLEM, AND THEY TOLD ME THEY HAD NO KNOWLEDGE OF ANY. THIS OF COURSE IS A VERY SCARY SITUATION GIVEN THAT ANOTHER LOSS OF POWER CAN OCCUR AGAIN WITHOUT WARNING. THE CLEARLY WILL PUT THE RIDERS IN DANGER. I WAS FORTUNATE DURING THE LAST THREE OCCURRENCES, BUT THAT MAY NOT BE THE CASE THE NEXT TIME. I KNOW FROM INTERNET SEARCHES THAT THIS PROBLEM HAS OCCURRED WITH OTHER TOWN AND COUNTRY VANS. THIS IS A PROBLEM THAT YOUR OFFICE SHOULD INVESTIGATE. IT IS POTENTIALLY A LIFE THREATENING FLAW IN THE VEHICLE THAT CAN ONLY BE ADDRESSED BY A CORPORATE LEVEL INVESTIGATION, ANALYSIS, AND SOLUTION. *TR

DRIVING DOWN THE ROAD THE CAR TURNED OFF. DON'T KNOW IF MY KNEE HIT THE KEY CHAIN TO TURN OFF THE CAR OR IF THE CAR JUST TURNED OFF. I WAS DRIVING STRAIGHT AND TURNED THE CAR BACK ON AND IT WAS OK. IF I WOULD OF BEEN ON A CURVE IT MIGHT HAVE BEEN DIFFERENT. I HAVE SINCE THEN BOUGHT A QUICK RELEASE LOCK SO MY KEYS ARE NOT ATTACHED TO THE KEY FOR THE VAN. HAVEN'T HAD ANY PROBLEMS AS OF YET. BUT I JUST BOUGHT IT. JUST THINK THE DESIGN OF THE CAR COULD BE DIFFERENT TO HAVE THE KEY PLACEMENT SOMEWHERE ELSE OR CHANGE HOW THE KEY FITS INTO THE CAR TO AVOID THIS FROM HAPPENING. *TR

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT WATER WAS LEAKING THROUGH THE SUN ROOF. THE CONTACT MENTIONED THAT THE ROOF WAS COMPLETELY WET AND FLUID WAS LEAKING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE FRONT DRAINS NEEDED TO BE UN-CLOGGED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED THREE TIMES AFTER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 19,356 AND THE CURRENT MILEAGE WAS 53,000. *TR