2010 CHRYSLER TOWN AND COUNTRY Complaints

VEHICLE IS CUTTING OFF WHILE DRIVING. THIS HAS BEEN HAPPENING OVER THE PAST FEW MONTHS.

AS I DRIVE DOWN THE STREET AND HIT A BUMP OR UNEVEN SURFACE THE VAN SHUTS OFF AND I LOSE ALL STEERING POWER AND ELECTRICAL POWER. THIS IS VERY FRIGHTENING BECAUSE IT COULD HAPPEN IN THE MIDDLE OF A STREET OR FREEWAY GOING 60+ MILES PER HOUR.

WHEN DRIVING, THE VEHICLE WOULD SHUT OFF , STEERING WHEEL BECAME STIFF AND BRAKES WOULD NOT WORK, AS IF IT LOST ALL POWER. THERE WOULD BE ABS AND 'SLIPPERY' SYMBOL ON THE DASH BOARD. IT WOULD HAPPEN DURING TURNING TOO AND SINCE THE STEERING WHEEL WAS STIFF, I WAS NOT ABLE TO TURN IT BACK STRAIGHT AND HAD TO STOP IN THE MIDDLE OF THE ROAD. THIS VEHICLE STALLING HAPPENED A FEW TIMES AND KEPT GETTING MORE FREQUENT. I TOOK IT TO DEALER FEW TIMES. THEY FOUND CODE C121C STORED IN ABS MODULE ONCE, BUT COULD NOT IDENTIFY THE PROBLEM. I READ UP ONLINE THAT OTHER PEOPLE ARE HAVING THE SAME PROBLEM AND ARE REPLACING THE EGR VALVE. I ASKED DEALER TO REPLACE THAT EVEN THOUGH THEY DID NOT THINK THAT WAS THE PROBLEM. EVER SINCE THEY REPLACE THE EGR VALVE, IT HAS BEEN RUNNING OKAY. ITS SURPRISING THAT CHRYSLER DEALER DID NOT KNOW OF THIS KNOW ISSUE. BUT IT IS DEFINITELY NOT SAFE SINCE THE VEHICLE STALLS ANYTIME WITHOUT NOTICE AND YOU CANNOT EVEN CONTROL THE STEERING WHEEL OR BRAKES.

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD STALL WITH THE TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WOULD RESUME NORMAL DRIVING UPON RESTART OF THE ENGINE. THE CONTACT HAD TAKEN THE VEHICLE TO SEVERAL INDEPENDENT MECHANICS WHO WERE UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT HAD ALSO TAKEN THE VEHICLE TO YORK CHRYSLER DODGE JEEP RAM FIAT (1765 S, US-231, CRAWFORDSVILLE, IN 47933) WHERE THE MECHANIC WAS ALSO UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

OVER THE LAST YEAR OUR VAN HAS RANDOMLY STALLED OUT WHILE DRIVING BUT LUCKY IT HAPPENED ON SIDE ROADS WHERE WE COULD PULL OVER AND THEN RESTART IT. WE TOOK IT TO A LOCAL SHOP AND THEY COULD NOT DUPLICATE THE PROBLEM BUT TOLD US THERE WAS A RECALL BUT OUR PARTICULAR VIN WAS NOT PART OF IT. THEN ITT DIDN'T HAPPEN AGAIN FOR SEVERAL MONTHS BUT IT WAS ALSO COVID TIME SO WE WERE NOT TRAVELING NEAR AS MUCH. THEN THIS WEEK IT HAPPENED TO ME AND I WAS ABLE TO PULL OVER, TURN THE CAR OFF AND RESTART IT, REGAINING ALL FUNCTIONS. THEN YESTERDAY I WAS DRIVING WITH MY 4 CHILDREN DURING RUSH HOUR TRAFFIC GOING 40 MPH ON A VERY BUSY 4 LANE ROAD WHEN MY TRACTION CONTROL LIGHT CAME ON (LIKE IT DOES EVERYTIME THIS HAPPENS) AND I LOST POWER TO THE ENGINE, POWER BREAKS, AND POWER STEERING. I HAD NO WAY TO MOVE MY CAR OFF THE ROAD TO A SAFE SPOT AND HERE I WAS STUCK IN THE MIDDLE OF A VERY BUSY ROAD SCARED TO DEATH. THIS TIME MY CAR WOULD NOT TURN BACK ON LIKE IT HAD IN THE PAST. THAT WAS THE SCARIEST DAY OF MY ENTIRE LIFE AS I WATCHED CARS SWERVE TO AVOIDING HITTING US WITH MY PRECIOUS CARGO INSIDE. THANK GOD A POLICE OFFER GOT TO US BEFORE THE WORST COULD HAPPEN. CHRYSLER IS LUCKY BECAUSE IF SOMETHING WOULD HAVE HAPPENED THEY WOULD HAVE HAD THE LARGEST LAWSUIT ON THEIR HANDS SINCE THEY DENIED MY RECALL REQUEST. NOW MY CAR IS SITTING AT THE SHOP WAITING FOR THEM TO OPEN BACK UP IN 2 DAYS. I AM STILL SHAKING AND HAVING NIGHTMARES OF WHAT COULD HAVE HAPPENED TO MY LIFE YESTERDAY. CHRYSLER NEEDS TO ADDRESS THIS PROBLEM NOW!!!

I HAVE RECEIVED TWO LETTERS FROM FCA US LLC. THE FIRST INDICATED THAT A PROBLEM WITH THE AIRBAG'S THE LOGO, WHEN DEPLOYED, COULD CAUSE INJURY. THE SECOND, JUST RECEIVED, STATES; 'WE ARE EXTENDING THE ACTIVE RESTRAINT WARRANTY PERIOD BECAUSE SOME VEHICLES MAY EXPERIENCE INADVERTENT DEPLOYMENT(EMPHASIS MINE) OF ONE OR BOTH OF THE FRONT SEAT ACTIVE HEAD RESTRAINT(S). THIS, IN MY OPINION, MEANS THAT I AM DRIVING A VEHICLE THAT HAS TWO BOMBS ON BOARD THAT COULD DETONATE AT ANYTIME. THIS IS HUGE SAFTEY ISSUE FOR MY FAMILY, ESPECIALLY IF THE VEHICLE IS TRANSIT IN A HIGH SPEED DRIVING ENVIRONMENT. FCA NEEDS TO BE REQUIRED TO DISABLE THIS 'SAFETY SYSTEM' SO THAT THE VEHICLE CAN BE SAFELY USED WHILE PARTS ARE ORDERED TO REPLACE THIS DANGEROUS CONDITION. THE POTENTIAL FOR THE LOST OF LIFE BY AN INADVERTENT DEPLOYMENT COULD RESULT IN A SERIOUS LOSS OF LIFE IN A HIGH SPEED, CONGESTED ENVIRONMENT. WHO WOULD BE HELD LIABLE FOR SUCH A SCENARIO? FCA, OR THE PEOPLE WHO CONTINUED TO DRIVE THEIR VEHICLES AFTER HAVING BEEN NOTIFIED OF THIS POTENTIALLY DANGEROUS CONDITION? THE NHTSA NEEDS TO PROTECT THOSE OF US WHO HAVE LIMITED MEANS OF TRANSPORTATION AND WHO WILL BE FORCED TO USE OUR VEHICLES, KNOWING THAT WE ARE AT RISK AS WELL AS THOSE AROUND US. PLEASE ADDRESS THIS DANGEROUS SITUATION. I RECOMMEND THAT FCA BE REQUIRED TO DISABLE THIS 'SAFETY'FEATURE, ORDER THE PARTS TO FIX IT ASAP INSTEAD OF KICKING THE SAFETY CAN DOWN THE ROAD FOR THE OWNERS TO DEAL WITH LATER AND AT THEIR EXPENSE. A CAREFUL READING OF THIS NOTICE IS CONVINCING EVIDENCE THAT THIS IS FCA'S STRATEGY TO AVOID THE COSTS OF AN IMMEDIATE REPLACEMENT OF THEIR FAULTY COMPONENTS. I, AS WELL AS OTHERS, ARE COUNTING ON THE AGENCY TO PROTECT US FROM THIS THINLY DESIGNED SCAM AND SERIOUS SAFETY ISSUE. THANK YOU FOR YOUR ATTENTION, CONSIDERATION AND ACTION ON MY BEHALF AND THOSE OF OTHERS.

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE PASSENGER'S SIDE SLIDING DOOR FAILED TO REMAIN SECURED. AFTER LOCKING THE VEHICLE, THE PASSENGER'S SIDE SLIDING DOOR WOULD OPEN INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER LUTHER BROOKDALE CHRYSLER LOCATED AT 8188 BROOKLYN BLVD, BROOKLYN PARK, MN 55445, WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 118,000.

WHEN I WAS DRIVING MY CHRYSLER TOWN AND COUNTRY GOING 15 TO 35 MPH DOWN THE SIDE STREETS THE VEHICLE WOULD JUST SHUT OFF WITH NO WARNING. THE CHECK ENGINE LIGHTER DIDN'T COME ON AND THE KEY DIDN'T MOVE IN THE IGNITION. I TOOK IT TO THE DEALERSHIP WHERE I PURCHASED THE VEHICLE AND THE FIXED THE PROBLEM AFTER I PAID $526.23. I WAS LOOKING THRU THE RECALLS FOR THIS SPECIFIC VEHICLE AND SURE ENOUGH THAT EXACT PROBLEM HAPPENED TO ENOUGH VEHICLES THEY DID A MASSIVE RECALL BUT MY VEHICLE WAS MADE 2 MONTHS BEFORE THE YEAR THEY RECALLED THE VEHICLES SO THEY WON'T REIMBURSE ME. IT DOESN'T MAKE SENSE IF THE SAME THING HAPPENED TO ALL THOSE OTHER YEAR MAKE AND MODELS AND MY VAN JUST SO HAPPENED TO HAVE THAT SAME PROBLEM AND WAS MANUFACTURED 2 MONTHES BEFORE THE RECALL YEAR! THE RECALL NUMBERS IS L25.

ABOUT 4-5 YEARS AGO I HAD THE R)# RECALL PERFORMED ON MY VEHICLE FOR THE WIN MODULE CAUSING THE VEHICLE TO SHUT OFF RANDOMLY. NOW IN THE LAST YEAR IT HAS INTERMITTENTLY HAPPENED AROUND 10 TIMES THE VEHICLE WILL SHUT OFF AND LOSE POWER WHILE DRIVING. I CALLED BOB RICHARDS CHRYSLER IN GRANITEVILLE SC TO REDO THE RECALL, BECAUSE I WAS A SERVICE WRITER AND MANAGER FOR 9 YEARS AT BRICKNER'S PARK CITY CHRYSLER IN CENTRAL WISCONSIN. AND WE USED TO REDO THEM ALL THE TIME BUT THEY WOULD NOT SO I THOUGHT I WOULD NOTIFY BECAUSE THIS CAN BE VERY DANGEROUS.

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITH THE TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TURNED OFF AND RESTATED FOR THE VEHICLE TO RESUME NORMAL OPERATION. THE VEHICLE WAS NOT TAKEN TO THE LOCAL DEALER NOR AN INDEPENDENT MECHANIC TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 165,548.