COLEMAN Complaints

FAILURE TYPE = FAILED TIRES LESS THAN 1 YEAR OLD, PROPERLY MAINTAINED FIRST OCCURANCE HAPPENED WHILE RETURNING FROM A CAMPING TRIP IN ARIZONA. WHILE TRAVELING AT 65 MPH DURING A DOWN HILL STRETCH OF CROWDED WEEKEND TRAFFIC OUR 2000 COLEMAN SANTFE POPUP TENT TRAILER'S PASSENGER SIDE TIRE BLEW. IT NEARLY CAUSED A TRAFFIC ACCIDENT AS WE PULLED OFF THE ROAD WITH THE TRAILER SWINGING BACK AND FORTH. AS THE TREAD FROM THE CARSLILE B78-13ST ST175-80-D13 LOAD RANGE C TIRE ROTATED AROUND ON THE BLOWN TIRE IT DID APPROX. $1000 OF DAMAGE TO THE TRAILER. CARSLILE REPLACED THE TIRE AND REMBURSED OUR INSURANCE ANGENCY FOR THE DAMAGE TO THE TRAILER. THE SECOND INCIDENT OCCURED ON SEPT 10TH WHILE GOING CAMPING IN ARIZONA. THIS TIME THE REPLACEMENT TIRE LOST 1/4 OF ITS TREAD. THE DRIVER NOTICED A VIBRATION AND SUBSEQUENTLY PART OF THE TREAD FLYING OFF THE TIRE AND WAS ABLE TO PULL OVER BEFORE ANY SERIOUS DAMAGE WAS DONE. THIS TIRE WAS LESS THAT ONE YEAR OLD. IN ADDITION BOTH TIRES WERE MAINTAINED PROPERLY (50 PSI).

CONCERNS WITH 1997 COLEMAN CHEYENNE POP UP CAMPER.*MR LAST YEAR THE CONSUMER'S 18 MONTH OLD CHILD FELL OUT OF THE REAR CAMPER BED ONTO THE GROUND (ABOUT 4 FOOT DROP) BECAUSE THE CANVAS HAD PULLED AWAY FROM THE BED. THIS YEAR THE CONSUMER'S 6 YEAR OLD CHILD ALSO FELL OUT OF THE CAMPER WHEN THE CANVAS PULLED AWAY. THIS TIME THE CHILD'S HEAD BECAME STUCK BETWEEN THE CANVAS ELASTIC AND THE BED WITH THE REST OF HER BODY OUTSIDE THE CAMPER. *NM

THE DEVICE THAT IS USED TO ASSISTS IN ENTERING AND EXITING THE CAMPER BROKE WHEN CONSUMER STOOD ON IT TO ENTER THE CAMPER. THE MANUAL INDICATES THAT THE DEVICE SUPPORTS A MAXIMUM WEIGHT OF 700 POUNDS. HOWEVER, CONSUMER WEIGHS 190 POUNDS. CONSUMER FEELS THAT THE DEVICE IS NOT STRONG ENOUGH TO HOLD AN AVERAGE PERSON'S WEIGHT. THE MANUFACTURER HAS BEEN CONTACTED. *AK

DEALER REPLACED THE FRONT PADS AND ROTORS AT 6,000 MILES, AT 14,000, MILES CONSUMER HAD BRAKE PROBLEMS. VEHICLE WAS TAKEN TO THE DEALER, AND TECHNICIAN INDICATED THAT NOTHING WAS WRONG WITH BRAKES. FIVE MONTHS LATER, DEALERSHIP INDICATED THERE WAS A PROBLEM WITH ROTORS AND PADS. WARRANTY EXPIRED, AND REPAIRS WILL BE DONE AT CONSUMER'S EXPENSE. *AK

WHILE TRAVELING ON THE HIGHWAY AT APPROX. 50MPH, ON TWO DIFFERENT OCCASION THE RIGHT AND LEFT REAR TIRE TREAD SEPARATED RAPIDLY, RESULTING IN COMPLETE DESTRUCTION OF THE TIRE. DEALER NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION. TITAN MODEL AND SIZE UNKNOWN. VEHICLE IS COLEMAN SEDONA. PLEASE SEND COPY OF THE REGISTRATION. *PH

COLEMAN / FLEETWOOD CARAVAN TRAVEL TRAILERS MODEL YEARS 2001 THROUGH PRESENT HAVE INCORRECTLY CUTOUT SLOTS FOR THE AXLE LEAF SPRING ATTACHMENT SHACKLES. THE ATTACHMENT BOLTS STRIKE THE FRAME WHEN THE SUSPENSION MOVES, CAUSING THE BOLT HEADS TO POUND GASHES INTO THE FRAME. EVENTUALLY THE BOLT LOCKS INTO THE FRAME AND THE SUSPENSION FREEZES UP. THIS CAUSES THE TRAILER TO SWAY DRAMATICALLY AT HIGHWAY SPEED AND CAUSES A LOSS OF CONTROL. DAMAGE TO THE ATTACHMENT BOLTS CAN ALSO RESULT IN THE SUSPENSION COMING APART. I OWN A 2002 MODEL AND HAD TO RETURN IT TO THE DEALER FOR THE FRAME CUTOUTS TO BE DONE CORRECTLY AND ATTACHMENT BOLTS REPLACED AFTER I NEARLY LOST CONTROL OF MY VEHICLE DURING TRANSPORT ON MY FIRST TRIP IN IT. I HAVE PERSONALLY INSPECTED OVER A DOZEN CARAVANS IN THE PHX AZ AREA AND FOUND THE MAJORITY TO HAVE THIS DEFECT ON ONE OR BOTH SIDES OF THE FRAME. THE DEFECT APPEARS RANDOMLY AT THE FOUR CUTOUT LOCATIONS. I HAVE NOTIFIED IN WRITING THE LOCAL DEALERS AND ALSO FLEETWOOD / COLEMAN. MY INCIDENT OCCURRED 08-2002. I RECEIVED NO RESPONSE TO MY COMPLAINT FROM COLEMAN / FLEETWOOD. I HAVE BEEN BACK TO THE DEALERS ON SEVERAL OCCASIONS, THE LAST IN AUGUST, 2003 AND HAVE FOUND THAT ALL USED RESALE, NEW MODELS AND CONSUMER OWNED MODELS IN FOR SERVICE STILL HAVE THIS DEFECT. THE DEALER HAS ADVISED ME THAT THEY NOTIFIED COLEMAN / FLEETWOOD OF THIS DEFECT AND THE SERIOUS NATURE AND WERE TOLD NOT TO FIX ANY UNITS UNLESS A SPECIFIC COMPLAINT WAS MADE BY A CUSTOMER. THEY WERE INSTUCTED TO THEN ONLY FIX THAT UNIT AND NOT ANY OTHER ONES ON THEIR LOT. I HAVE DOCUMENTATION AND PHOTOGRAPHS OF THIS DEFECT IF NEEDED.*AK

WHILE TOWING AT 35 MPH TRAILER TONGUE CAME OFF, CAUSING THE TRAILER TO SEPARATE FROM THE VEHICLE. *AK

CONSUMER STATES THAT WHEN TRYING TO ACCELERATE, THE GAS PEDAL HAS TO ALMOST BE PRESS TO THE FLOOR BEFORE IT ENGAGES. RPM'S ARE AT 3000. PLEASE PROVIDE ANY FURTHER INFORMATION.

AS A RESULT OF A VEHICLE CRASH PASSENGER'S REAR SEAT BELT RELEASED RESULTING IN CHILD BEING TOSSED OUT OF SEAT. *AK

CONSUMER STATES THAT THE CRANK UP DEVICE TO PUT THE ROOF UP ON THE CAMPER IS INOPERABLE. DEALER CONTACTED. *MR