CROSSROADS Complaints

TL* THE CONTACT OWNS A 2005 CROSSROAD PARADISE POINTE EQUIPPED WITH A DOMETIC REFRIGERATOR, MODEL NUMBER RM2852. THE CONTACT STATED THAT THE VEHICLE WAS STOPPED WHEN SHE OPENED THE REFRIGERATOR AND NOTICED ALL OF THE FOOD WAS SPOILED DUE TO THE REFRIGERATOR BEING INOPERABLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE REFRIGERATOR WAS INOPERABLE AND COOLANT WAS LEAKING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THE REFRIGERATOR WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 08E032000 (EQUIPMENT). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

TL*THE CONTACT OWNS A 2007 CROSSROADS PARADISE POINTE EQUIPPED WITH MISSION ST RADIAL TIRES, SIZE ST 235/80R16. WHILE DRIVING APPROXIMATELY 60 MPH THE REAR PASSENGER SIDE TIRE BLEW OUT. THE VEHICLE WAS PULLED OVER AND HE INSTALLED A SPARE TIRE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE HE WAS INFORMED THE SECOND REAR PASSENGER SIDE TIRE WAS SUFFERING FROM SERIOUS TREAD WEAR. THE TIRES WERE NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 2,000.

TL*THE CONTACT OWNS A 2002 CROSSROAD PARADISE POINT EQUIPPED WITH A DOMETIC REFRIGERATOR, MODEL NUMBER RM3862, SERIAL NUMBER 13405004. THE CONTACT STATED THAT THE REFRIGERATOR SUDDENLY STOPPED WORKING. HE ALSO NOTICED AN UNUSUAL ODOR EMITTING FROM THE REFRIGERATOR. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THE REFRIGERATOR WAS NO LONGER UNDER WARRANTY AND NEEDED TO BE REPLACED. THE REFRIGERATOR HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE VIN WAS UNAVAILABLE WHEN THE COMPLAINT WAS FILED.

THE CAMPER WAS PURCHASED NEW IN APRIL 2008 AND OUR FIRST MAJOR TRIP WAS IN OCTOBER 2008. ON THAT TRIP, THE PASSENGER SIDE FRONT TIRE BLOWOUT ON THE FREEWAY AFTER ABOUT 10 HOURS OF TRAVEL. PRIOR TO TAKING ANY TRIPS, MY ROUTINE IS TO CHECK THE TRAILER TIRE CONDITION AND PRESSURE. SINCE THIS WAS THE FIRST BLOWOUT, I JUST ATTRIBUTED TO AN UNKNOWN ROAD HAZARD CONDITION. UPON RETURNING HOME, I BOXED UP EVERYTHING WE CARRIED ON THE TRIP AND WEIGHTED IT TO ENSURE WE WERE WITHIN THE CARRYING CAPACITY. WE DID LOAD THE UNIT TO 70LBS BELOW THE CARRYING CAPACITY. IN OCTOBER 2009, WE WERE TAKING A LONG TRIP TRAVELING FROM OHIO TO FLORIDA. AGAIN AT ABOUT 10 HOURS INTO THE TRIP, THE SAME TRAILER TIRE FAILED ON THE HIGHWAY. I TOOK MY NORMAL PRECAUTIONS OF CHECKING TIRE CONDITION AND PRESSURES PRIOR TO LEAVING. ON THIS TRIP, WE LIMITED THE SUPPLIES WE TOOK WITH US AND WERE ALMOST 300 LBS BELOW THE CARRYING CAPACITY. BECAUSE OF THE PROBLEMS WE ENCOUNTERED, I LOOKED DEEPER INTO THE TRAILER CARRYING CAPACITY, TIRE CARRYING CAPACITY, AND TRAILER GVWR. ACCORDING TO THE INFORMATION PROVIDE FOR OUR TRAILER, CARRYING CAPACITY OF IS 1270 LBS. BASED ON THE OPTIONS INSTALLED NOT INCLUDING 252 LBS FOR PROPANE BOTTLES GVWR IS 7873 LBS HITCH WEIGHT 873 LBS TIRE CAPACITY 1820 LBS EACH, 7280 LBS SO THE 4 TIRES COMBINED CANNOT CARRY THE GVWR. IF YOU SUBTRACT OFF THE HITCH WEIGHT, THERE IS A 'SAFETY FACTOR' OF 3.5% EQUATING TO 70 LBS PER TIRE. THIS IS A VERY SMALL TOLERANCE, MEANING THE UNIT WOULD HAVE TO BE PERFECTLY DESIGNED TO EVENLY DISTRIBUTE THE WEIGHT BETWEEN THE 4 TIRES, HAVE THE STORAGE COMPARTMENTS DESIGNED TO BALANCE THE UNIT, AND IT WOULD REQUIRE THE OWNER TO BE VERY CAREFUL TO LOAD THE UNIT EQUALLY SO AS TO NOT OVERLOAD ONE SPECIFIC TIRE. PREVIOUSLY I REPLACED THE TIRES WITH IDENTICAL TIRES. BECAUSE OF THE UNSTABLE TRAVELING CONDITIONS CREATED BY A BLOWOUT, A RECALL SHOULD BE ISSUED TO REQUIRE REPLACING THE LOAD RANGE C TIRES WITH LOAD RANGE D TIRES. *TR

KLEVER A/P RADIAL ON MY FIFTH WHEEL CAMPER BLEW OUT DAMAGING THE FENDER SKIRT,WHEEL MOLDINGS AND LOST THE CENTER WHEEL COVER. ARE THEIR RECOURSES AVAILABLE TO ME SINCE THESE TIRES HAVE DEMONSTRATED THEY WILL BLOW OUT BECAUSE OF FAULTY MANUFACTURING. *TR

SPINDLE SEPARATED FROM AXLE CAUSING TIRE ASSEMBLY TO SEPARATE FROM TRAILER. LIPPERT AXLES CURRENTLY INVESTIGATING NO CORRECTION AS OF YET. *TR

CONSUMER IS HAVING A PROBLEM WITH DOMETIC ADDRESSING THE DOMETIC REFRIGERATOR RECALL FOR THEIR 2005 CROSSROADS ZINGER. *NJ THE CONSUMER STATED WHILE DRIVING, SHE BEGAN TO SMELL AMMONIA. THE CONSUMER WAS INFORMED BY THE MANUFACTURER THERE WAS NOTHING THEY COULD DO. MONTHS LATER, THE CONSUMER RECEIVED A RECALL LETTER IN THE MAIL AFTER BEING TOLD THE PROBLEM WAS NOT A RECALL ISSUE. *JB

DOMETIC RM 2652 SERIAL # 236-04099 I HAVE ONE OF THE RECALL REFRIGERATORS THAT HAS THE FATIGUE CRACK THAT ALREADY HAPPENED. I'M BEING TOLD BY DOMETIC THAT I HAVE TO REPLACE THE COOLING UNIT IN THE REFRIGERATOR BEFORE THEY WILL PERFORM THE "RECALL" WORK. A FATIGUE CRACK IS CAUSED BY A IMPROPERLY DESIGNED UNIT OR WORKMANSHIP SO HOW IS IT THEY ARE BEING ALLOWED TO PUT A SECONDARY BURNER GUARD OR WHAT EVER IT'S CALLED TO PREVENT A FIRE INSTEAD OF HAVING TO FIX THE REAL PROBLEM ? THESE COOLING UNITS ARE $600-$900 PLUS INSTALLATION AND THEY STILL HAVE THE SAME PROBLEM AS THE OLD ONES ! MY UNDERSTANDING IS THAT THERE ARE OVER 900,000 OF THESE REFRIGERATORS AFFECTED @ $600 APIECE (MINE LASTED LESS THAN 5 YRS) DOMETIC HAS QUITE A RACKET GOING ON. I'M REALLY FRUSTRATED THAT COMPANIES CAN SELL A PRODUCT THEY KNOW IS DEFECTIVE AND THEN TELL YOU WELL WE CAN SELL YOU A NEW COOLING UNIT . I'M SURE THERE ARE MORE PEOPLE THAT HAVE OR GONE THROUGH THE SAME ORDEAL I'M GOING THROUGH. MY RESPONSE FROM DOMETIC WAS THESE THINGS DON'T LAST FOREVER. MY RESPONSE TO YOU IS IT SHOULD LAST LONGER THAN 4 CAMPING SEASONS (APRIL- OCTOBER). *TR

TL*THE CONTACT OWNS A 2006 CROSSROADS CROSS TERRAIN 31RL RV. IN 2008, THE FRONT PASSENGER SIDE AXLE AND TIRES WERE REPLACED ON THE VEHICLE. THE CONTACT TOOK THE RV ON A 2,200 MILE DRIVE AND NOTICED THAT THE FRONT PASSENGER SIDE AXLE FAILED AGAIN AND WORE DOWN THE THREAD ON THE FRONT PASSENGER SIDE TIRE. THE CURRENT AND FAILURE MILEAGES WERE 6,000.

I WAS TOWING A NEW CROSSROADS 2007 ZINGER 26RL TRAVEL TRAILER WITH A NEW 2007 FORD EXPEDITION AND EXPERIENCED A ROLLOVER WITH THE TRAVEL TRAILER WHEN IT WAS DRAFTED BY A 18 WHEEL TRACTOR TRAILER. THE TRAVEL TRAILER WAS DEEMED A TOTAL LOSS AND I SUBSEQUENTLY PURCHASED A NEW 2008 ZINGER 26 RL TRAVEL TRAILER WHICH EXHIBITS THE SAME INSTABILITY AS THE 2007 MODEL. I CONTACTED THE CROSSROADS RV COMPANY LOCATED IN INDIANA AND INFORMED THEM OF THE INSTABILITY PROBLEM. THEY ACKNOWLEDGED THE PROBLEM AND SAID THEY WOULD MOVE THE TRAVEL TRAILER AXLES BACK ON THE TRAILER WHICH SHOULD ALLEVIATE THE PROBLEM AT NO CHARGE TO ME. I LATER LEARNED THAT MOVING THE AXLES WOULD INCREASE THE TRAILER TONGUE WEIGHT. THIS INCREASE WOULD EXCEED BY 200 LBS THE SAFETY LIMITATIONS OF THE HITCH ON MY FORD EXPEDITION. WHEN I INFORMED CROSSROADS RV THAT I DECLINED HAVING THEM MOVE THE AXLES BECAUSE OF THIS SAFETY ISSUE, THEY REFUSED TO REIMBURSE ME A REFUND FOR THE TRAILER. THEY SUBSEQUENTLY SENT ME A LETTER IMPLYING THAT I AND NOT THEY ARE AT FAULT FOR THE INSTABILITY PROBLEM. *TR