2010 DODGE CHALLENGER Complaints

THERE IS A SMELL OF RAW FUEL INSIDE THE VEHICLE. SMELL COMES THROUGH THE AIR VENTS WHILE PARKED AND DRIVING. ALL THE TIME>

AFTER A COOLANT FLUSH MY AC STOPPED WORKING AND FLASHING LIGHTS AFTER PERFORMING A RECHARGE WITHOUT MY PERMISSION ON SATURDAY.NOTIFIED DAVID (X) ABOUT SITUATION DID NOT GET NO HELP FROM HIM. AS A CONCERNED CUSTOMER WHO TAKES CARE OF MY CAR. I WENT TO EXPRESS LANE TODAY JULY 23,2018 AT 8:30ISH AND SPOKE TO DAVID . I ASKED HIM IF I COULD SPEAK WITH EDDIE (Y) HE SAID GO WALK ACROSS THE STREET TO THE SALES BUILDING TO HIS OFFICE. I WALKED OVER TO SALES DEPARTMENT AND ANOTHER'S EMPLOYEE ASKED ME WHY I NEEDED TO SPEAK WITH HIM. I TOLD HIM IT'S REGARDING A SITUATION THAT HAPPENED ON SATURDAY AND I WAS WILLING TO WAIT ON EDDIE (Y) IF HE ISN'T NOT AVAILABLE AT THE MOMENT.THE SALES ASSOCIATE TOLD ME HE WASN'T GOING TO TEXT EDDIE AND LET HIM KNOW. HOWEVER, HE THEN PROCEEDED TO TELL ME THAT EDDIE PROBABLY IS IN A MEETING OR SOMETHING. I TOLD HIM OKAY AND I WALKED BACK OVER TO EXPRESS LANE AND ASKED DAVID (X) IF I COULD SPEAK WITH EDDIE AND THAT I WAS WILLING TO WAIT. DAVID WAS NOT HELPFUL AT ALL .HE SAID WE'LL ITS NO WAY I CAN'T GET IN TOUCH WITH HIM FOR YOU. SO I WALKED BACK TO SALES AND THE RECEPTIONIST ASKED ME WHAT I NEEDED HELP WITH AND I TOLD HER SITUATION ON HOW THE MANGER DAVID (X) WAS NOT TRYING TO HELP ME. I TOLD HER WHO I WAS LOOKING FOR AND SHE SENT ME TO HIS OFFICE. I WALKED TO HIS OFFICE AND TAPPED ON THE OPEN DOOR AND SAID HEY MR (Y) I WAS TOLD TO COME OVER TO YOUR OFFICE TO DISCUSS A SAFETY ISSUE WITH MY CAR THAT HIS TEAM MESSED UP AND DID WORK WITHOUT MY PERMISSION. HE STARTED YELLING RUDELY I CAN'T HELP YOU I'M DOING PAYROLL RIGHT NOW. HE SAID LET DAVID HELP YOU.I TRIED TO EXPRESS TO HIM WHY I COULDN'T GET MR. (X) HELP BUT HE CUT ME OFF AND CALLED THE SALES ASSOCIATE WHO I HAD REPORTED THE PROBLEM TO ON SATURDAY IN THEN OFFICE. DAVID LIED AND SAID HE DIDN'T DO NOTHING TO MY CAR AND NO ONE HELPED ME GET THE SITUATION RESOLVED. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

DURING ITS MOST RECENT SCHEDULED OIL CHANGE ON MAY 25, 2018, THE DODGE SERVICE DEPARTMENT INDICATED THAT MY 2010 CHALLENGER SRT8 WITH 56,000 MILES HAS AN OIL LEAK THAT IS LEAKING FROM THE FRONT OF THE CRANKSHAFT AND THE DODGE CHALLENGER SERPENTINE/DRIVE BELT IS SPRAYING OIL ALL OVER THE PLACE UNDER THE HOOD, ON THE ENGINE AND DIRECTLY INTO THE ALTERNATOR WHICH THE DODGE SERVICE DEPARTMENT INDICATED COULD CAUSE A FIRE! I CONTACTED FIAT CHRYSLER AUTOMOBILES CUSTOMER CARE (CASE NUMBER 34409843) AND PROVIDED DETAIL WITH AFTER 5 CUSTOMER CARE AGENTS ON 5 SEPARATE OCCASIONS PROMISING ME A CALLBACK (NEVER RECEIVED) WISHED ME GOOD LUCK WITH HAVING DODGE ADDRESS THE ENGINE OIL LEAK / FIRE HAZARD. I HAVE INQUIRED WITH TWO OTHER LOCAL DODGE DEALERSHIP SERVICE DEPARTMENTS AND BOTH INDICATED THAT THEY HAVE NEVER SEEN THIS TYPE OF ISSUE ON A 2010 DODGE CHALLENGER SRT8. ON JULY 3, 2018, I ONCE AGAIN CONTACTED FIAT CHRYSLER AUTOMOBILES CUSTOMER CARE AND WAS ADVISED THAT CASE NUMBER 34409843 WAS UNILATERALLY CLOSED BY A SUPERVISOR WITHOUT CONTACTING ME OR THE DODGE DEALERSHIP SERVICE DEPARTMENT THAT PERFORMS ALL MAINTENANCE ON MY 2010 DODGE CHALLENGER SRT8. ACCORDINGLY, I REQUESTED AND THE FIAT CHRYSLER AUTOMOBILES CUSTOMER CARE REPRESENTATIVE OPENED UP A NEW CASE (CASE NUMBER 34660813) CASE NUMBER 34409843 05/25/2018-GABRIEL EMPLOYEE ID GW373 06/13/2013-JAKE EMPLOYEE ID JR2692 06/20/2018-ROBERT EMPLOYEE ID RC2336 06/20/2018-LAUREN EMPLOYEE ID LUW551 07/03/2018-JANELLE (REFUSED TO PROVIDE EMPLOYEE ID) CASE NUMBER 34660813 07/03/2018-DOAA EMPLOYEE ID DH1013 SINCE THE SERVICE VISIT ON MAY 25, 2018, I HAVE NOT BEEN ABLE TO DRIVE MY VEHICLE FOR FEAR THAT IT WILL CATCH FIRE.

ACCELERATED / STUCK TO FLOOR GOING DOWN HIGHWAY. WOULD NOT SHUT OFF. THE THROTTLE WAS STUCK WOULD NOT RELEASE. THIS HAPPENED WHILE WE WERE PASSING ANOTHER VEHICLE.

GASOLINE LEAKING AROUND FUEL PUMP UNDER THE BACKSEAT INSIDE THE PASSENGER COMPARTMENT. LEAKING UNDERNEATH VEHICLE IN FRONT OF REAR PASSENGER TIRE. VEHICLE HAS BEEN SITTING IN DRIVEWAY OVERNIGHT. THIS HAPPENS EVERY TIME I FILL THE GAS TANK. THE SMELL/FUMES ARE OVERWHELMING INSIDE THE VEHICLE AND THERE IS A POOL OF GASOLINE ON MY DRIVEWAY. UPON RESEARCH, THIS IS A VERY COMMON OCCURRENCE WITH DODGE VEHICLES WITH NO SAFETY RECALL. THIS HAS BEEN GOING ON FOR CLOSE TO A YEAR WITH NO HELP FROM DEALERSHIPS.

ONE OF THE TWO FUEL PUMPS IN MY 2010 DODGE CHALLENGER HAD SOME SORT OF CRACK AND STARTED LEAKING. IT HAS RIGHT OVER 60,000 MILES ON IT. WE KEEP THIS CAR IN THE GARAGE ATTACHED TO ARE HOME. WE CAME HOME ONE DAY RIGHT AFTER WE FILLED THE GAS TANK UP ON THE CAR AND WE SMELLED GAS WHEN WE CAME HOME THAT DAY AND WE THOUGHT IT WAS ON ELF THE OTHER THINGS IN THE GARAGE SO WE REMOVED THAT THING. THE NEXT MORNING WE WOKE UP AND THE SMELL CAME IN THE HOUSE SO I WENT ONLINE AND STARTED LOOKING UP GAS SMELLS FROM 2010 CHALLENGER AND FOUND A FORUM OF CHALLENGER CAR OWNERS FROM 2009-2012 AND THEY ALL SAID IT WAS THEIR FUEL PUMP LEAKING SO I WENT HOME AND HOPED THE SWEAT UP AND COVER AND SHARE ENOUGH THE FUEL PUMP WAS LEAKING GAS AND IT WAS DRIPPING ALL OVER AND RUNNING DON THE TANK WE REMOVED THE CAR FROM THE GARAGE AND IT NEVER WENT AWAY WE CONTACTED THE DEALER AND SAID IT WAS NOT UNDER WARRANTY AND WOULD NOT HELP US EVEN THOUGH THERE IS A FAULT IN THE PUMPS IN THE CARS.

THE ENGINE CONTINUES TO RUN WHEN KEY IS TAKEN OUT OF THE IGNITION AND THE CAR CAN CONTINUE TO BE OPERATED. CANNOT GET THE CAR TO TURN OFF. THIS HAPPENS WHEN WE ARE TRYING TO TURN THE CAR OFF AFTER PARKING IT.

TL* THE CONTACT OWNS A 2010 DODGE CHALLENGER. THE CONTACT EXPERIENCED DIFFICULTY WITH SHIFTING TO AND FROM SECOND GEAR, AND THE VEHICLE OVERHEATED AND STALLED SEVERAL TIMES WITHOUT WARNING. AN INDEPENDENT MECHANIC REPLACED THE TRANSMISSION SEALS, BUT WAS UNABLE TO DETERMINE A REMEDY TO PROVIDE A PERMANENT SOLUTION. THE FAILURE CONTINUED TO PROGRESS AND THE VEHICLE WAS TOWED TO MARTIN DODGE JEEP CHRYSLER RAM (2209 SCOTTSVILLE RD, BOWLING GREEN, KY 42104-4105, (270) 846-0600) TO BE DIAGNOSED. THE CONTACT MENTIONED THAT THE DEALER REPLACED THE COMPUTER ONCE, BUT THE COMPUTER FAILED AGAIN AND NEEDED TO BE REPLACED. THE CONTACT STATED THAT FURTHER DIAGNOSTIC TESTING WAS REQUIRED AND THE PART MAY NO LONGER BE AVAILABLE TO REPLACE THE COMPUTER AGAIN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.

TL* THE CONTACT OWNED A 2010 DODGE CHALLENGER. WHILE DRIVING APPROXIMATELY 40 MPH, ANOTHER VEHICLE INADVERTENTLY TURNED IN FRONT OF THE CONTACT'S VEHICLE AND CAUSED A COLLISION. THE CONTACT'S AIR BAGS FAILED TO DEPLOY. THE DRIVER'S SIDE AIR BAG WAS PREVIOUSLY SERVICED PER AN UNKNOWN RECALL. ON THE DAY OF THE CRASH, THE PASSENGER SIDE AIR BAG WAS ALSO SERVICED PER AN UNKNOWN RECALL. THE CONTACT AND HIS PASSENGER AND THE DRIVER AND PASSENGER OF THE OTHER VEHICLE SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE WHERE IT WAS INSPECTED BY THE INSURANCE COMPANY AND DEEMED A TOTAL LOSS. THE VEHICLE WAS NOT INSPECTED BY A DEALER TO DETERMINE THE CAUSE OF THE AIR BAG FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE NHTSA CAMPAIGN NUMBERS WERE UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 148,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2010 DODGE CHALLENGER. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD A BANGING NOISE UNDERNEATH THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO FAILURE. THE DEALER WAS NOT CONTACTED. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000.