2012 DODGE CHALLENGER Complaints

I WAS DRIVING THE SPEED LIMIT (45MPH) WHEN THE WHOLE PEDAL JUST SNAPPED. UPON SNAPPING THE ACCELERATOR HUNG UP. CAUSING ME TO LOSE CONTROL AND GO DOWN AN EMBANKMENT AND DAMAGING THE WHOLE CAR .

TL* THE CONTACT OWNS A 2012 DODGE CHALLENGER. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE FAILED TO ACCELERATE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. IN ADDITION, THE CONTACT HEARD AN ABNORMAL NOISE FROM THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO CHRYSLER JEEP DODGE OF MCKINNEY (700 S CENTRAL EXPY, MCKINNEY, TX 75070) WHERE THE CONTACT WAS ADVISED THAT HE WOULD HAVE TO PAY OUT OF POCKET FOR THE ENGINE TO BE TAKEN APART. THE CONTACT WAS ALSO ADVISED THAT THE RECALL PARTS WERE NOT AVAILABLE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE CONTACT CALLED THE MANUFACTURER AND WAS ADVISED THAT SOMEONE WOULD RETURN HIS CALL. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 DODGE CHALLENGER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). WHILE DRIVING APPROXIMATELY 15 MPH, THE ENGINE STALLED AND LOST POWER. THE CONTACT MENTIONED THAT THE STEERING WHEEL TIGHTENED AND BECAME DIFFICULT TO MANEUVER. IN ADDITION, THE ABS, TRACTION CONTROL, AND BRAKE LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO CUTTER CHRYSLER JEEP DODGE OF PEARL CITY (905 KAMEHAMEHA HWY, PEARL CITY, HI 96782 (808) 564-9640) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER STATED THAT THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER STATED THAT THE CONTACT WOULD PAY TO HAVE THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2012 DODGE CHALLENGER. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT RECEIVED THE NOTIFICATION AUGUST OF 2017. THE DEALER (GREENBRIER MOTOR COMPANY, 9841 SENECA TRAIL, LEWISBURG,WV, 24901) STATED THAT THE PARTS WERE UNAVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT CONTACTED OR MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

REFERENCE: T36 RECALL INCIDENT: ON 22 AUGUST 2017 MY VEHICLE SHUT DOWN DURING OPERATION, THE AC BEGAN PUSHING WARM AIR, AND THE ELECTRICAL SYSTEM EXPERIENCED A COMPLETE FAILURE. THE ALTERNATOR WAS SMOKING, AND I CALLED A TOW TRUCK TO BRING MY VEHICLE TO MY RESIDENT DEALER (OURISMAN DODGE OF ALXANDRIA, VA). THE DEALER REQUESTED $1100 FOR REPAIRS, AND I TOOK THE OPPORTUNITY TO CONDUCT RESEARCH, WHERE I LEARNED OF THE PENDING T36 RECALL, AND OTHER CUSTOMER COMPLAINTS. CUSTOMER SERVICE 1: I CONTACTED CHRYSLER CUSTOMER SERVICE ON 23 AUGUST, AND INFORMED THEM OF THE PENDING T36 RECALL. THEY DESCRIBED THAT THEY HAD NO AWARENESS OF SUCH A RECALL. I CALLED AGAIN ON 24 AUGUST AT 1:00 AM EST WHEN I REALIZED MY VIN NOW REFLECTED THE T36 RECALL. THE CUSTOMER SERVICE REPRESENTATIVE INFORMED ME THAT I WOULD INCUR NO COSTS, AND PROVIDED ME WITH A REFERENCE NUMBER IS CASE THERE WERE ANY ISSUES (32257716). CUSTOMER SERVICE 2: I WAS INFORMED ON THE MORNING OF 24 AUGUST BY THE DEALER THAT I WOULD HAVE TO PAY THE REPAIR COSTS BECAUSE THE T36 RECALL PARTS WERE NOT MANUFACTURED, AND WERE NOT EXPECTED TO ARRIVE UNTIL OCTOBER. I CALLED CUSTOMER SERVICE, AND WAS TOLD I WOULD HAVE TO PAY THE REPAIR COSTS FOR A FAULTY ALTERNATOR, WOULD HAVE TO REQUEST A REIMBURSEMENT, AND WOULD THEN NEED TO WAIT FOR THE RECALL. WHEN I INSISTED ON AN EXPLANATION, I WAS EVENTUALLY TOLD THAT DODGE WANTED TO RESERVE THE RIGHT TO REFUSE A REIMBURSEMENT. WHEN I CLARIFIED, AND EXPLAINED SHE WAS DESCRIBING A LOOPHOLE, SHE CONFIRMED. SHE REFUSED TO LET ME TALK TO HER SUPERVISOR, TO PROVIDE A SUMMARY OF THE DISCUSSION LIKE THE PREVIOUS SERVICE REP HAD, AND MADE MANY OTHER FALSE CLAIMS AS TO HER ABILITY TO DOCUMENT THE MATTER. CLEARLY, MOST ALARMING, IS DODGE/CHRYSLER'S ADMITTANCE THAT THEY ARE TRYING TO AVOID REIMBURSEMENT FEES. PLEASE CONTACT ME FOR ADDITIONAL INFORMATION INTO THE EXPERIENCE.

ALTERNATOR ABRUPTLY SHORTED OUT. HAD NO POWER STEERING, INSTRUMENTS, ENGINE DIED. THE CARE WAS IN MOTION ON THE HIGHWAY. THE BATTERY WAS TOTAL DISCHARGED. THE ALTERNATOR WAS VERY HOT, BURNT ELECTRICAL SMELL, WITH DISCOLORATION.

AT 29000 MILES NOTICED BY WINDOWS GOING UP AND DOWN WHICH DRAINED THE BATTERY. AFTER TWO WEEKS IN THE REPAIR SHOP MY HANDLES WERE REPLACED. HOWEVER, LESS THAN TWO MONTHS IT IS AGAIN IN SHOP FOR SAME ISSUE.

TL* THE CONTACT OWNS A 2012 DODGE CHALLENGER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LACK OF POWER AND MISFIRED. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO CHAPMAN DODGE, BUT WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.

VEHICLE MILEAGE: APPROX 36,000.00 V8 5.7L DODGE CHALLENGER 2012 I WAS DRIVING MY VEHICLE YESTERDAY AND AFTER ABOUT 20 MINUTES PART HIGHWAY DRIVING AND PART CITY STREET DRIVES, DURING MOTION ALL THE LIGHTS ON THE DASH AND CENTER NAVIGATION SCREEN STARTED TO FLASH. MY POWER STEERING AND BRAKES WERE NOT WORKING. I WAS LUCKY ENOUGH TO BE ABLE TO GET INTO A DRIVEWAY FROM THE CITY STREETS. WHEN I POPPED THE HOOD IT WAS WARM AND HAD A SMOKY SMELL. THE DODGE DEALERSHIP TOLD ME TODAY THAT WITH ONLY 36,000 MILES MY ALTERNATOR IS BAD AND NEEDS TO BE REPLACED, OTHER DAMAGE IS STILL BEING ACCESSED. I AM NOW PAYING OVER $1,000.00 TO GET THE ALTERNATOR REPLACED.

DRIVER SIDE WINDOW GOES UP AND DOWN ABOUT EVERY 10-12 SECONDS WHEN I PARKED IN DRIVEWAY. CAR POWER IS OFF AND NO ONE IN CAR. STARTED WHERE DRIVER WINDOW WOULD NOT CLOSE ALL THE WAY WHEN DOOR SHUTS. LASTED ABOUT 10 DAYS. I DID NOT DRIVE IT AS I AM A DISABLED VET AND COULD NOT CLIMB OVER PASSENGER SEAT TO GET OUT, OR TO LET WINDOW UP AFTER DOOR IS CLOSED. MOBILITY/FLEXIBILITY NOT GOOD. RAINY SEASON IN FLA. FINALLY DROVE IT, WINDOW BEGAN MAKING CLICKING SOUND. GOT HOME, GOT OUT OF CAR, CLOSED DOOR AND WINDOW BEGAN GOING UP AND DOWN. CAR PARKED WITH PLASTIC BAG OVER IT. HAD TO LEAVE WINDOW PARTIALLY DOWN TO PREVENT FURTHER ISSUES OR BATTERY TO DRAIN. NOW CAR NOT SECURE FROM THEFT AND INTERIOR DAMAGE. IN SEARCH ONLINE, THIS IS COMMON PROBLEM FOR 2012 CHALLENGER AND RECALL ISSUED FOR 2011 CHALLENGER FOR SAME/SIMILAR PROBLEM. PROBLEM IS WIDESPREAD AND DODGE ANSWER IS TAKE TO SERVICE CENTER. SERVICE CENTER CHARGES MIN. $140.00 JUST TO DIAGNOSE THEN I'M SURE REPAIR COST IS HIGH ALSO. ITS OBVIOUSLY A MANUFACTURER PROBLEM AND DODGE NEEDS TO OWN IT. I JUST HOPE MY CAR IS NOT RUINED FROM THE DAILY RAIN/CONSTANT BAD WEATHER OR STOLEN OR INSIDE DAMAGED. I DON'T UNDERSTAND WHY RECALL IS NOT FOR ALL VEHICLES EFFECTED BY THIS ISSUE. ITS OBVIOUS IT IS RELATED AND VERY COMMON. CAR HAS 60200 MILES. OF COURSE HAPPENED JUST AFTER WARRANTY EXPIRED. THIS IS AN ISSUE THAT NEEDS TO BE ADDRESSED AND FIXED ASAP. USE TO LOVE MY CAR, BUT NOW IT IS USELESS TO ME. BEEN INFORMED ALSO CAUSES BATTERY FAILURE. THAT'S NOT A GOOD THING TO HAPPEN WHILE DRIVING. PLEASE HELP. PLEASE LOOK INTO THE MANY COMPLAINTS AND ISSUE A RECALL. MAKE DODGE OWN THEIR FAULTS. SO NOW I'M PAYING FOR A $30,000 CAR I CANT DRIVE AND IS SITTING OUTSIDE WITH PLASTIC OVER IT.