2004 DODGE DURANGO Complaints

I WAS CONTACTED IN JULY BY CHRYSLER WHO SAID THAT MY 04 DODGE DURANGO SLT HAD A "HOT BAKE PAINT PROBLEM." THE FEMALE REP. ASKED IF I HAD NOTICED ANY PAINT FADING OR OTHER PROBLEMS. I TOLD HER "NO, NOT YET." I WAS INSTRUCTED TO BRING THE TRUCK BACK TO USA DODGE ALSO KNOWN AS MACK DODGE AND RETURN IT FOR ANOTHER TRUCK. THE SAME LEASE AGREEMENT STILL IN EFFECT, THE NEW TRUCK WOULD HAVE TO BE MSRP TO MSRP. I ASKED WHY THEY JUST WOULD NOT REPAINT IT AND PUT US IN A LOANER, SHE SAID, "SIR WOULDN'T YOU LIKE A NEW TRUCK !" I SAID, "YES !", ALREADY HAVING ABOUT 5,000 MILES I WOULD BE STARTING THE MILEAGE CLOCK TO ZERO. THEN I ASKED HOW DO I KNOW THAT THE NEW TRUCK I PICK OUT WON'T HAVE THE SAME PROBLEM. I WAS TOLD THEY WOULD RUN THE VIN TO MAKE SURE. WELL I WAS NOT ABLE TO FIND ANOTHER TRUCK MSRP TO MSRP EVEN AFTER CHECKING A FEW DEALERSHIPS. THE TRUCK GAVE US PROBLEMS IN THE PAST, STALL, NO START, NO STORED CODES ETC. THEY EVEN BLAMED IT ON THE KEY FOB ONCE. AFTER WHAT'S BEEN ON THE NEWS I AM GLAD THEY BOUGHT ME OUT OF THE TRUCK. I PRAY TO GOD THAT MY WIFE & 3 KIDS NEVER GOT HURT AND I WILL PRAY THAT NO ONE ELSE DOES EITHER. *JB

THE MILEAGE GUAGE ON MY 2004 DODGE DURANGO READS OVER 104 MILES ON A TRIP THAT HAS BEEN PROVEN TO ONLY BE A 100 MILE INTERSTATE TRIP.*AK

ABS AND TRACTION CONTROL LIGHTS COME ON AND STAY ON. I JUST TURNED ON THE CAR AND THE LIGHTS STAYED ON. I HAVE HAD MY 2004 DODGE DURANGO FOR 9 MONTHS AND IT HAS BEEN IN THREE TIMES FOR THE ABS PROBLEM. A TOTAL OF 17 DAYS AND STILL COUNTING. THEY CHANGED THE SPEED SENSOR, THE WIRING HARNESS, AND THE ECM FOR ABS AND NOW ITS BACK IN THE SHOP.*AK

I PURCHASED A BRAND NEW 2004 DODGE DURANGO FROM A REPUTABLE CAR DEALERSHIP EXPECTING IT TO BE THE HIGH QUALITY THAT I HAVE ALWAYS BEEN USED TO WITH DODGE. HOWEVER, I AM EXTREMELY DISSATISFIED. WHEN I DRIVE THIS VEHICLE ON THE HIGHWAY ( AT POSTED SPEED OR LESS), IT FEELS AS THOUGH THE WIND WILL PICK IT UP & CARRY IT AWAY! IT SWAYS & SHIMMY'S CONSTANTLY. IT FEELS AS THOUGH HIGH AIR CURRENTS ARE CURCULATING INSIDE THE VEHICLE ALSO. IT DOES NOT FEEL SAFE AT ALL. WHAT SHOULD I DO? I AM RETIRED & LIVE ON A VERY MODEST INCOME, SO I CANNOT JUST GO HAVE THIS PROBLEM REPAIRED WITH NO THOUGHT OF THE COST. I ALSO HAVE ANOTHER PROBLEM WITH MY DODGE DURANGO. WHENEVER I HAVE THE WINDOW ( OR WINDOWS) OPEN AT ALL, WHETHER IT BE A CRACK OR COMPLETELY OPEN, A VERY LOUD, ALMOST DEAFENING ROAR ENTERS THE VEHICLE. I CAUSES SUCH HORRIBLE EAR PAIN TO ALL INSIDE THE DURANGO, THAT WE CAN NEVER HAVE THE WINDOWS OPEN AT ALL. THIS MAY SEEM LIKE A MINOR PROBLEM, BUT ACTUALLY IT IS NOT. BESIDES THE FACT THAT I AM PAYING FOR THIS VEHICLE THROUGH A LOAN & EXPECT IT TO PERFORM AS A NEW VEHICLE SHOULD, MY WIFE HAS SEVERE ASTHMA & MANY TIMES WILL NEED FRESH AIR IN ORDER TO BREATHE PROPERLY. IT IS NOT ALWAYS POSSIBLE TO STOP AT THE SIDE OF THE ROAD! PLEASE TELL ME WHAT I SHOULD DO. THANK YOU VEY MUCH!*AK

I OWN A NEW 2004 DODGE DURANGO LIMITED. IT HAS A DEALER ACTIVATED FEATURE THAT TILTS THE OUTSIDE REAR VIEW MIRRORS DOWNWARD FOR GREATER VISABILITY WHEN IN REVERSE. I HAD THAT FEATURE ACTIVATED AND FOUND THAT THE MIRRORS DID NOT TILT DOWNWARD SUFFICIENTLY FOR INCREASED VISIBILITY AS DESCRIBED IN THE OWNERS MANUAL. AFTER ACTIVATING THE FEATURE ON ANOTHER DURANGO, THE DEALER'S SALES AND SERVICE PERSONNEL ALL AGREED THAT IT DID NOT WORK AS DESCRIBED AND WAS INEFFECTIVE. THE DEALER'S SERVICE MANAGER PROMISED TO INITIATE AND FORWARD A DEFECTIVE ENGINEERING REPORT TO DODGE.*AK

WHILE DRIVING THE VEHICLE ON SEVERAL OCCASIONS THE VEHICLE TURNED OFF WHILE MAKING A TURN. THE CONSUMER STATED THAT THE DEALER HAS BEEN UNABLE TO DIAGNOSE THE PROBLEM. *JB THE DEALERS WERE UNABLE TO DUPLICATE THE PROBLEM. THE ENGINE LIGHT HAD NEVER COME ON WHEN IT STALLED. *SC

MY 2004 HEMI DURANGO LTD RANDOMLY STALLS AT START-UP OR WHILE DRIVING. IT ALSO WILL STUDDER OR LOOSE SIGNIFICANT POWER DURING ACCELLERATION. ALL THIS OCCURS RANDOMLY. DEALER COULD NOT REPAIR BECAUSE THERE WAS NOT FAULT CODE? *AK

NOT EVEN MAKING MY FIRST PAYMENT YET, MY CAR HAS SEEN THE SHOP SEVERAL TIMES AND STILL NOT FIXED. MY BRAKE LINE WAS "CROSS TREADED" IN THE ASSEMBLY LINE. THERE FOR I HAD VERY LITTLE BRAKE FLUID LEFT (ONLY 2 WEEKS AFTER BUYING THE CAR) AND THE FLUID LEAKED ON MY RIM WHICH NOW HAS TO BE REPLACED BUT IS ON BACK ORDER TILL "WHENEVER". I WAS WITH OUT MY NEW CAR FOR OVER A WEEK FOR THIS PROBLEM. THEN I HAVE TO GET THE BUMPER REPLACED DUE TO FADING WHICH THE SERVICE DEPT SAYS HAS HAPPENED TO SEVERAL DURANGO'S AND PT CRUISERS. THIS WILL BE A 2-3 DAY PROCESS ONCE CHRYSLER FIGURES OUT HOW THEY ARE GOING TO REPAIR SINCE THEY HAVE STOPPED REPLACING. (THIS WILL BE MORE TIME WITH OUT MY NEW CAR.) THEN IT WAS IN THE SHOP BECAUSE THE RADIATOR CAP WAS NOT PUT ON CORRECTLY DURING ASSEMBLY AND IT LOOSENED. ALL THE COOLENT LEAKED AND CAUSED THE CAR TO OVERHEAT. LAST BUT NOT LEAST THE AIR BAG LIGHT CAME ON AND THEY SAID THAT THEY HAVE TO REPLACE THE IMPACT SENSOR SWITCH...WHICH YOU GUESSED IT... IS ON BACKORDER. THIS MIGHT OR MIGHT NOT BE THE PROBLEM BUT THEY CAN'T GO ANY FURTHER UNTIL THIS IS CHANGED OUT. SO ONCE AGAIN I WILL BE WITH OUT MY CAR. I HAVE TALKED TO ANOTHER SERVICE DEPARTMENT AND THEY WARNED ME THAT I SHOULDN'T BE DRIVING THIS CAR BECAUSE WITH OUT THE IMPACT SENSOR SWITCH, THE AIRBAGS WON'T DEPLOY ON IMACT. THIS CAR HAS BEEN TOO MUCH TROUBLE AND NOT WORTH THE HASSLE.THIS IS MY FIRST DODGE AND I WOULD NEVER RECOMMEND BUYING ONE. I UNDERSTAND THAT SOMETIMES THERE ARE JUST BAD APPLES IN THE BUNCH, BUT CHRYSLER AND THE DEALERSHIP HASN'T MADE EFFORTS TO FIX PROBLEMS. I JUST GET THE TYPICAL RUN AROUND.

ON SEPT OF 2004 I WAS DRIVING WHEN THE AIR ON THE TIRE WAS GOING DOWN I PULLED OVER RIGHT AWAY AND HAD TO PUT THE SPARE TIRE ON I WANT TO GET THE TIRE REPAIRED AND WAS TOLD THAT THE TREADS WAS SHOWING AND WAS NOT ABLE TO BE REPAIRED AT THAT TIME WE LOOK AT THE OTHER TIRE ON THE NEW 2004 DURANGO UNDER 6000 MILLS, ONE OF THE OTHER TIRE WAS PEELING, WE WENT TO GOOD YEAR PER THERE CARE DEALER ADVISE AND WAS TOLD THERE WAS NOTHING THEY CAN DO FOR ME, AND WAS GIVEN A # TO CALL GOOD YEAR, I DID GO ON THE WEB SITE TO FILE A COMPLAINT AND WAS GIVEN THIS INFORMATION. FROM: [email protected] ON 10/11/2004 04:46 PM SENT BY: GOODYEAR TIRE & RUBBER COMPANY CONSUMER RELATIONS 728 1144 EAST MARKET STREET AKRON, OH 44316 VOICE #: 800.321.2136 FAX #: 330.796.6829, MARIA, IF YOU BELIEVE YOU HAVE DEFECTIVE TIRES I WOULD SUGGEST GOING TO THE NEAREST GOODYER DEALER. A FEW IN YOUR AREA ARE. *

I WAS GETTING ON THE FREEWAY AND ACCELERATED TO GET ON THE FREEWAY, CAR IN FRONT OF ME SLOWED TO EXIT THE FREEWAY SO I HAD TO LIFT MY FOOT OF OF THE GAS - RPMS DROPPED, OIL PRESSURE LIGHT CAME ON AND THE CAR STALLED IN THE RIGHT LANE OF THE FREEWAY - LUCKILY I WAS ABLE TO PULL OVER TO THE OFFRAMP. RESTARTED THE CAR WITH NO PROBLEM. I HAVE TAKEN THE CAR TO THE DEALER SEVERAL TIMES FOR THIS PROBLEM BUT THEY SAY THEY CANNOT FIX IT BECAUSE THEY CANNOT DUPLICATE THE PROBLEM. *AK