2004 DODGE DURANGO Complaints

5.7L HEMI. STARTED IT UP AT HOME AND CLANGING STARTED JUST LIKE THAT FROM THE ENGINE WITHOUT ANY PREVIOUS WARNING. SHUT IT OFF AND CHECKED AROUND AND FOUND PIECES OF THE ENGINE BLOCK ON THE GROUND. CRAWLED UNDER IT AND THERE IS A HOLE IN THE BLOCK JUST ABOUT THE OIL PAN LIP. *TR

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE ENGINE STALLED AND THE ELECTRONIC THROTTLE CONTROL WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHO STATED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THIS FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 112,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, SMOKE WAS SEEN COMING FROM THE FRONT END OF THE VEHICLE AS THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WATER PUMP AND THE RADIATOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED ON TWO OCCASIONS BUT THE FAILURE RECURRED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000 AND THE CURRENT MILEAGE WAS 162,000.

EVERY TIME I DRIVE IN THE RAIN THE ENGINE STALL AND MAKE A ABRUPT STOP. I HAVE NUMEROUS SERVICE DONE BY THE DODGE DEALER AND MANY AMOUNT OF MONEY SPENT ON TRYING TO CORRECT THIS MAJOR PROBLEM. IN GOOD WEATHER THE SUV DRIVE GREAT IT'S ONLY WHEN IT RAIN WHEN THIS HAPPENS. THIS A MAJOR SAFETY HAZARD ESPECIALLY WHEN YOUR ON A MAJOR HIGHWAY AND CARS ARE DRIVING AT HIGH SPEED BEHIND YOU AND YOUR CAR STOP. IS THE DODGE COMPANY WAITING FOR PEOPLE TO DIE IN ORDER TO CORRECT THIS PROBLEM. I'M THE ORIGINAL OWNER OF THIS VEHICLE AND ALWAYS HAD THE MAINTENANCE SERVICE DONE

WHILE DRIVING AT APPROXIMATELY 35 MPH, THE ENGINE PRODUCED A LOUD THUD FOLLOWED BY A PRONOUCED TAPPING NOISE. WAS ABLE GUIDE THE VEHICLE OFF THE ROAD. VEHICLE WAS TOWED TO LOCAL GARAGE WHERE THE ENGINE WAS PROCLAIMED "DEAD" - APPEARS TO HAVE THROWN A ROD. VEHICLE WAS WELL CARED FOR WITH DEALER OIL CHANGES EVERY 3K MILES. NO INDICATION OF A PROBLEM PRIOR TO THIS INCIDENT. CHRYSLER / DODGE UNWILLING TO PROVIDE ANY ASSISTANCE OR INFORMATION. *JS

MOISTURE ENTERED INTO THE CYLINDERS VIA THAT AIR INTAKE MANIFOLD DUE TO A WATER SEAL DESIGN DEFECT IN THE AREA OF THE WINDSHIELD WIPER ARMS. WHEN THE VEHICLE IS PARKED, RAIN WATER COMING DOWN THE FRONT WINDSHIELD WILL FLOW DIRECTLY UNDER THE COWL AND ONTO THE ENGINE BLOCK. THIS WATER INTRUSION CAUSES UNDUE STRESS ON THE PISTONS, RODS, AND CRANKSHAFT EVENTUALLY CAUSING A ROD TO BREAK AND PUNCTURE THE ENGINE BLOCK. IF THIS HAPPENS AT HIGHWAY SPEEDS, THE RESULTS COULD BE DEADLY. THE OTHER KNOWN SCENARIO IS AFTER THE CAR IS PARKED FOR A PERIOD OF TIME (EXPOSED TO RAIN), THE CYLINDER WILL FILL WITH WATER, CAUSING A HYDRO-LOCK CONDITION AND THE VEHICLE WILL NOT START. THE ENGINE USUALLY IS FOUND TO ALSO HAVE A BENT OR FRACTURED ROD AT THIS POINT. THIS IS A KNOWN PROBLEM BY DODGE / CHRYSLER AND THEY REFUSE TO DO ANYTHING ABOUT IT. SEE THE NUMEROUS COMPLAINTS ON EDMUNDS.COM BLOGS AND ON YOUTUBE REGARDING THIS TOPIC. *TR

2004 DODGE DURANGO LIMITED, 5.7L HEMI, PURCHASED ON 5/15/13. EXTENDED WARRANTY PURCHASED WITH VEHICLE AT TIME OF SALE. VEHICLE HAS BEEN RETURNED FOR SERVICE FIVE TIMES TO DATE FOR SAME ROOT ISSUE. IN UNDER ONE YEAR, ONLY APPROXIMATELY 2600 MILES HAVE BEEN DRIVEN DUE TO LACK OF RELIABILITY AND SERVICE RELATED PROBLEMS. IN THIS CASE, THE ROOT PROBLEM IS KNOWN TO THE SERVICE DEPARTMENT AND IS NOT UNIQUE TO THIS SPECIFIC VEHICLE, BUT RATHER A KNOWN ISSUE WITH THIS YEAR, MAKE AND MODEL. CHRYSLER IS UNABLE TO PROVIDE DIRECTION OR ANY TECHNICAL SUPPORT TO ASSIST THE SERVICE DEPARTMENT WITH SOLVING THE ISSUE. IT HAS BEEN CLEARLY ACKNOWLEDGED BY THE DEALERSHIP SERVICE DEPARTMENT, AS WELL AS CHRYSLER DIRECTLY, THAT THIS MATTER INVOLVES A MANUFACTURING DEFECT THAT HAS NOT BEEN CORRECTED AND WAS NEVER ISSUED AS A RECALL. MOST RECENTLY, I WAS NOTIFIED THAT ENGINE DAMAGE HAD BEEN REPAIRED AND THE VEHICLE WAS READY TO BE PICKED UP. IN THE SAME CONVERSATION, HOWEVER, I WAS ADVISED THAT THE CAUSE OF THE DAMAGE, BEING THE DEFECT THAT ALLOWS WATER TO ENTER THE ENGINE COMPARTMENT DURING HEAVY RAIN OR CAR WASHES, WAS NOT RECTIFIED. THIS ISSUE IS CLEARLY UNRESOLVED AND THE SAFETY OF MY FAMILY AND OTHER MOTORISTS COULD BE IN JEOPARDY IF CATASTROPHIC ENGINE FAILURE WERE TO OCCUR. CHRYSLER HAS OPTED TO IGNORE THIS FREQUENTLY REPORTED ISSUE AND SIMPLY PUSH THOSE WHO COMPLAIN AWAY. *TR

I WAS PULLING AWAY FROM A STOP WHEN THE ENGINE SUDDENLY MADE SOME LOUD NOISES SOUNDING LIKE GRINDING AND THE VEHICLE LOST ALL POWER, STEERING AND BRAKES. I HAD TO NAVIGATE OVER RAILROAD TRACKS WITH A TRAIN COMING AND ONTO A SIDE STREET AND A DITCH. I WAS THE ONLY ONE IN THE TRUCK AT THE TIME AND WAS NOT HURT AND THERE WAS NO DAMAGE TO THE VEHICLE. IF IT HAD BEEN ONE OF MY KIDS OR WIFE DRIVING IT WOULD HAVE BEEN TRAGIC DUE TO NO POWER AND TRYING TO STEER A 5000LB TRUCK ACROSS TRAFFIC AND RAILROAD TRACKS WITH A TRAIN COMING. THIS VEHICLE WAS WELL MAINTAINED AND HAD AN OIL CHANGE TWO WEEKS PRIOR TO THE FAILURE. WITHIN THE PAST YEAR THIS I HAD THE VEHICLE COMPLETELY GONE THRU BY DEALER MCINERNEY IN MI AND THEY GOT IT READY FOR WHAT I THOUGHT WOULD BE THE NEXT 100,000 MILES. AFTER I HAD THE VEHICLE TOWED HOME DUE TO THE ESTIMATED $7000 REPAIR BILL, I CALLED SEVERAL CHRYSLER MECHANICS WHO TOLD ME THIS IS A KNOWN ISSUE WITH THAT MODEL AND ENGINE YEAR DUE TO BOTH WATER LEAKING INTO THE ENGINE COMPARTMENT (TSB ISSUED) AND A POSSIBLE PROBLEM WITH THE CRANK MAIN BEARING. I CALLED CHRYSLER CUSTOMER SERVICE (JOKE) AND BOTH THE PEOPLE I TALKED TOO "LITERALLY" ASKED WHY I WAS CALLING SINCE THE WARRANTY HAD EXPIRED AND IT WAS NO LONGER CHRYSLER'S PROBLEM. I TOLD THEM BECAUSE WARRANTY HAS NO BEARING ON A KNOWN DEFECT. THE SECOND PERSON I TALKED TO LITERALLY LAUGHED AT ME ON THE PHONE AND REFUSED TO LET ME TALK TO SOMEONE HIGHER THAN HIM STATING "I AM AS HIGH AS IT GETS" AND TOLD ME "CHRYSLER IS NOT GOING TO DO ANYTHING FOR YOU". I ASKED HIS IF THIS IS THE NEW CHRYSLER AFTER "I" HELPED BAIL THEM OUT, HE SAID THEY BAILED THEMSELVES OUT. THIS IS THE SAME CUSTOMER SERVICE THAT TOLD ME THERE WERE NO ELECTRICAL ISSUES, THEN 6 MONTHS LATER RECALLED MY TRUCK DUE TO ELECTRIC FIRES. IF THIS DOES NOT GET RESOLVED BY CHRYSLER, I NOR WILL A ANYONE IN MY FAMILY EVER BUY ANOTHER CHRYSLER PRODUCT. *TR

I HAVE A 2004 DODGE DURANGO WITH A 5.7 HEMI. AFTER A RAIN I STARTED THE VEHICLE AND THE ENGINE BLEW. THE DURANGO HAS HAD REGULAR SERVICE. WHEN IT WAS PARKED THE DAY BEFORE IT WAS FINE AND HAD BEEN DRIVEN ALL DAY. I LOOKED THIS UP AND IS A COMMON OCCURRENCE. *TR

ON APRIL 11, 2014, MY THREE YOUNG CHILDREN, BOYFRIEND, AND MYSELF(PREGNANT) STOPPED AT A RED LIGHT. AS THE LIGHT TURNED GREEN I BEGAN TO ACCELERATE; THAT'S WHEN I HEARD A LOUD POPPING SOUND. AT FIRST I THOUGHT MAYBE MY TIRE POPPED. I WAS BARELY ABLE TO PULL OFF THE 4 LANE STREET I WAS TRAVELING ON WITHOUT GETTING HIT. ONCE I PULLED OVER I REALIZED OIL LEAKING FROM UNDERNEATH MY TRUCK. I WAS ABLE TO TAKE THE TRUCK TO A SERVICE STATION THAT WAS LOCATED ACROSS THE PARKING LOT AND WAS TOLD THE ENGINE FAILED. THE TRUCK STILL STARTS BUT MAKES A LOUD CLICKING NOISE. THIS TRUCK HAS BEEN WELL TAKING CARE OF AND MAINTENANCE REGULARLY. I HAVE DONE RESEARCH ON THE ISSUE AND HAVE FOUND THIS HAS BEEN AN ON GOING ISSUE WITH CHRYSLER. I DON'T UNDERSTAND WHY THERE HASN'T BEEN A RECALL ON THIS ISSUE. I HAD NO WARNING SIGNS OF ANY ISSUES WITH MY TRUCK AND NOW THIS. THIS IS SUCH A DISAPPOINTMENT. *TR