2004 DODGE DURANGO Complaints
View complaints related to 2004 DODGE DURANGO. The complaints found here are submitted by actual consumers with first hand experience. There are more than 1,090 complaints submitted for the 2004 DODGE DURANGO. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2004 DODGE DURANGO- STAFFORD, VA
THERE IS A PROBLEM WITH THE DODGE HEMI 5.7L ENGINE*** I HAVE MAINTAINED MY 2004 DODGE DURANGO IMMACULATELY, MECHANICALLY AND PHYSICALLY. I PURCHASED MY DURANGO IN 2006 FROM A DEALER WITH 36K MILES ON IT. IN 2010 WITH 155,000 MILES ON IT, THE PUSH ROD BROKE WHEN I WAS ON MY WAS TO THE OFFICE. THE TRUCK WAS SITTING IN MY DRIVEWAY FROM THE NIGHT BEFORE AND WHEN I WENT TO START THE ENGINE, IT MADE A LOUD POPPING NOISE AND ENGINE SHUTDOWN. I HAD THE VEHICLE TOWED TO A SHOP WHERE IT WAS CONFIRMED THE PUSH ROD HAD BROKEN, OIL CHANGED ON REGULAR BASIS, ETC.. I HAD THE ENGINE REPLACED IN NOV 2010 WITH ANOTHER DODGE HEMI 5.7 L HEMI ENGINE. OVER 3 YEARS LATER GUESS WHAT????????? THE REPLACED DODGE HEMI ENGINE BLEW ON ME IN THE SAME DRIVEWAY 3 YEARS LATER DECEMBER 5, 2013. I AM POSTING THIS NOTE TO OTHER OWNERS TO STEER CLEAR OF REPLACING THE ENGINE AS IT WILL HAPPEN AGAIN, IT IS NOT A MATTER OF IF, BUT WHEN. AS OF DECEMBER 2013 MY DODGE HAS BEEN SITTING AT THE SHOP I HAD IT TOWED TO AND I REFUSE TO BUY ANOTHER ENGINE. ONE CONSISTENT ISSUE WHICH I HAVE READ FROM THE OTHER COMPLAINTS IS THAT THE ENGINE WOULD HARD IDLE (ACT LIKE IT WOULD STALL) DURING HEAVY RAIN STORMS. I AM PISSED BECAUSE I HAVE A EXCELLENT CONDITIONED VEHICLE APPEARANCE AND MECHANICALLY I AM OUT OF A VEHICLE. FORTUNATELY/UNFORTUNATELY THE VEHICLE IS PAID FOR. I AM GOING TO LODGE ANOTHER COMPLAINT WITH THE NHTSA. IT IS UNBELIEVABLE SO MANY PEOPLE HAVE THE EXACT SAME ISSUE WITH THIS ENGINE. HOW CAN WE GET CHRSYLER/DODGE TO OWN THIS PROBLEM AND MAKE IT'S OWNERS OF ITS DODGE DURANGO'S WHOLE FOR FIXING THIS RECURRING PROBLEM. I AM A PERFECT EXAMPLE OF REPLACING THE ENGINE IN THIS VEHICLE ONCE, AND 3 YEARS LATER THE EXACT ISSUE HAS OCCURRED AGAIN!!!!!!!!! *TR
Source: NHTSA WEB SITE -
2004 DODGE DURANGO- GRIFFITH, IN
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT WHENEVER WATER CAME IN CONTACT WITH THE VEHICLE SUCH A RAIN, DRIVING THROUGH A DEEP PUDDLE OR GOING THROUGH A CAR WASH FOR INSTANCE, THE VEHICLE WOULD STALL. THE FAILURE WAS RECURRING. THE MECHANIC DIAGNOSED THAT THE AIR TEMPERATURE SENSOR AND THE ELECTRIC THROTTLE NEEDED TO BE REPLACE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2004 DODGE DURANGO- ALBEMARE, NC
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT WATER PENETRATED THE ENGINE AND CAUSED A ROD TO BEND. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE THE FAILURE WAS CONFIRMED. THE VEHICLE WAS BEING REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 120,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2004 DODGE DURANGO- ALBEMARLE , NC
WATER GOT INTO CYLINDER AND BENT ROD. MY UNDERSTANDING IS THIS IS A COMMON ISSUE WITH THE 2004 DURANGO HEMI DUE TO DESIGN ISSUE OF WATER DRAINING AROUND THE ENGINE. REQUIRED REBUILD OR NEW ENGINE. UNACCEPTABLE FOR A WELL MAINTAINED ENGINE TO HAVE THIS OCCUR, MUCH LESS, REPEATEDLY OCCUR FOR MANY VEHICLES. *TR
Source: NHTSA WEB SITE -
2004 DODGE DURANGO- GRIFFITH, IN
WATER IS GETTING UNDER THE COWL AND ONTO MY MOTOR. I HAVE TAKEN MY 2004 HEMI DURANGO TO SEVERAL SHOPS/DEALERS AND THE WATER IS CAUSING ALL KINDS OF PROBLEMS. THE CYLINDERS ARE MISFIRING, SOME OF THE METAL PARTS UNDER THE HOOD HAVE RUSTED IRREPARABLY (IE. MOTOR HEAT GUARDS), THE WINDSHIELD GETS ICE ON THE INSIDE OF THE VEHICLE, MY HEADLIGHTS BLINK ON AND OFF WHILE DRIVING, THE HEAT WORKS ONLY SOMETIMES DUE TO THE WIRES UNDER THE PASSENGER SIDE DASH GETTING WET, AND THIS WATER GETTING THROUGH IS ALSO CAUSING MY CAR TO STALL OR ALMOST STALL EVERY TIME IT RAINS OR TAKE IT THROUGH A CAR WASH. THIS WATER IS CAUSING ELECTRICAL PROBLEMS. IT IS ALSO RUSTING HORRIBLY FAST NEAR THE WHEEL WELLS AND ON THE BACK TRUNK HATCH. WITHIN ONLY 2 WEEKS OF COLD WEATHER I NOW HAVE A SOLID HOLE FROM THE RUST. WHY CAN'T THEY RECALL SOME PARTS AND FIX THIS? THE DEALER IS NO HELP, THEY ONLY WANT TO CHARGE ME HUGE AMOUNTS OF MONEY TO REPAIR PROBLEMS THAT WERE FACTORY DEFECTS. *TR
Source: NHTSA WEB SITE -
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2004 DODGE DURANGO- BARBERTON, OH
DRIVING VEHICLE AROUND 40 MPH HEARD A BANGING NOISE, SAW SMOKE PULLED OVER AND SAW OIL SPILLING FROM ENGINE. HAD VEHICLE TOWED INSPECTED AND FOUND #7 CONNECTING ROD SNAPPED. NO GOOD REASON! *TR
Source: NHTSA WEB SITE -
2004 DODGE DURANGO- PERRY HALL, MD
FOR THE PAST COUPLE OF WEEKS MY WIFE AND I HAVE EXPERIENCED OUR 2004 DODGE DURANGO STALLING AS WE MADE LOW SPEED TURNS. FORTUNATELY NEITHER OF US ENDED UP GETTING IN TO AN ACCIDENT WHEN THE VEHICLE STALLED EACH TIME. I TOLD MY WIFE I'D HAVE THE SERVICE SHOP HAVE A LOOK AT IT WHEN I TOOK IT IN FOR ITS NEEDED OIL CHANGE NEXT WEEK. ON THE MORNING OF 12/30/13, I WENT OUT TO START MY DURANGO TO LET IT WARM UP SOME BEFORE I LEFT. WHEN I TURNED THE KEY THE ENGINE MADE A LOUD CLANGING SOUND (LIKE SOMEONE PUT A FORK IN A GARBAGE DISPOSAL AND JAMMED IT) AND THEN STOPPED. IT WOULDN'T TURN OVER AT ALL AFTER SEVERAL ATTEMPTS. I HAD ROADSIDE ASSISTANCE TOW IT TO A LOCAL DEALER WHO CALLED ME TO TELL ME THE DIAGNOSTIC TEST SAID IT WAS THE STARTER AND STARTER RELAY. THEY PUT THE NEW PARTS ON TODAY (12/31/13) AND THEN CALLED ME TO TELL ME THAT IT WASN'T THE STARTER AND THAT THE MOTOR HAS SEIZED UP. THE SERVICE TECH SAID HE WOULD LOOK IN TO ESTIMATES FOR A RE-MANUFACTURED MOTOR AND A NEW MOTOR . KNOWING HOW MUCH I HAVE BABIED OUR DURANGO (FULL SYNTHETIC OIL CHANGES ON A REGULAR BASIS, OTHER SCHEDULED MAINTENANCE AND ALL RECORDS TO SHOW), I WENT ONLINE TO SEE IF THIS HAS HAPPENED TO OTHERS..BOY OH BOY HAS IT!! APPARENTLY THE COWL DOES NOT LET WATER FLOW AWAY FROM THE ENGINE PROPERLY AND AS THE MOTOR AGES THE INTAKE GASKETS FLATTEN AND ALLOWS WATER TO ENTER THE INTAKE, CAUSING PROBLEMS TO THE CYLINDERS AND SEIZING THE MOTOR. I REALIZED THIS IS EXACTLY WHAT HAPPENED TO OUR DURANGO. ON 12/29/13 WE HAD VERY HEAVY RAIN IN THE MID-ATLANTIC REGION AND THE DURANGO SAT IN FRONT OF OUR HOUSE ALL DAY/NIGHT AS NEITHER ONE OF US DROVE IT. NEEDLESS TO SAY, I LIKE MANY OTHERS AM VERY MAD THAT DODGE/CHRYSLER HAS NOT ACCEPTED RESPONSIBILITY. NOT ONLY ARE WE FACING EXPENSES BECAUSE OF SOME SERIOUS MEDICAL ISSUES RIGHT NOW, WE NOW HAVE TO PAY FOR A NEW MOTOR WHEN THIS COULD HAVE BEEN CORRECTED YEARS AGO. *TR
Source: NHTSA WEB SITE -
2004 DODGE DURANGO- PITTSBURGH, PA
AFTER IT HAD BEEN RAINING ALL NIGHT I WENT TO START IT THIS MORNING AND I HEARD A LOUD THUMP THEN NOTHING! TRIED TO START IT AGAIN A COUPLE TIMES AND NOTHING. I SAT THERE IN TEARS TRYING TO FIGURE OUT HOW I WOULD GET TO WORK TOMORROW THEN TRIED STARTING IT AGAIN AND IT DID START. NOW MAKING A LOUD CLICKING NOISE. AFTER READING ALL OF THE SAME COMPLAINTS I AM HAVING IT TOWED TO MY LOCAL REPAIR SHOP BUT TODAY IS SUNDAY SO I HAVE NONE TO LOOK AT IT UNTIL TOMORROW. I CHECKED UNDER THE HOOD AND YES THERE IS WATER LEAKING THROUGH THE BASE OF THE FRONT WINDSHIELD! THEN I LOOKED UNDER THE DASHBOARD ABOVE THE FOOT PEDALS AND COULDN'T BELIEVE I SEEN A TRICKLE OF WATER RUNNING DOWN BEHIND ALL THE FUSES, PLUGS AND WIRES!! THIS IS RIDICULOUS!! NOW I HAVE TO BORROW A CAR FOR WORK AND PRAY THAT MY ENGINE IS NOT SHOT! THIS WIDOWED MOM OF 3 NEEDS A DEPENDABLE VEHICLE NOW!! I THINK THERE ARE ENOUGH COMPLAINTS TO WARRANT AN INVESTIGATION. I NEED HELP GETTING MY TRUCK FIXED PLEASE!! *TR
Source: NHTSA WEB SITE -
2004 DODGE DURANGO- ESSEX, MD
DROVE VEHICLE ON 12-22-13 EVERYTHING RUNNING FINE WENT TO DRIVE ON 12-23-13 AND STARTED TRUCK JUST TO HEAR A LOUD BANG AND THUMP CHECKED OUT BY MECHANIC AND IT HAS A BUSTED CONNECTING ROD AND ENGINE BLOCK IS SHOT AND CANT EVEN REBUILD THIS IS A REAL PROBLEM THAT NEEDS TO BE ADDRESSED QUICKLY BEFORE ANY MORE HARD WORKING AMERICANS HAVE TO DUMP $7K DOLLARS IN THEIR VEHICLE BECAUSE SOME ONE WANTS TO COVER UP A REAL PROBLEM. DODGE RECOMMENDED REPLACING THE INTAKE MANIFOLD AS WELL WHEN DO THE REPAIRS. IF YOU KNOW ANYTHING ABOUT ENGINES THE INTAKE MANIFOLD SHOULDN'T HAVE TO BE DONE BECAUSE OF A ROD FAILURE. UPON DOING RESEARCH THERE SEEMS TO BE ANOTHER ISSUE WITH THE WINDSHIELD COWL THAT LEAKS DOWN DIRECTLY TO THE MANIFOLD THAT MAY CRACK BECAUSE IS FAULTY WHICH IN TURN ALLOWS WATER TO DRAIN ON TOP OF THE ENGINE. WELL EVEN THOUGH THERE IS THOUSANDS OF COMPLAINTS ON HERE AND WITH DODGE NOTHING HAS BEEN DONE. A V8 ENGINE SHOULD NOT FAIL BETWEEN 60-80,000 MILES IF PROPERLY MAINTAINED LIKE OURS WAS. OIL CHANGES RELIGIOUSLY AND ALL MAINTENANCE DONE TO DEALERSHIP SPECS. IF THIS ROD WOULD HAVE FAILED WHILE DRIVING AT HIGHWAY SPEEDS IT COULD HAVE EASILY CAUSED DEATH OR INJURY. WHY HASN'T ANYONE LOOKED AT THIS PROBLEM. THERE IS OBVIOUSLY A TREND HERE IF THOUSANDS OF PEOPLE'S ENGINES ARE FAILING AT SUCH LOW MILEAGE. *TR
Source: NHTSA WEB SITE -
2004 DODGE DURANGO- CLAYTON, GA
BACKED VEHICLE INTO DRIVEWAY NEXT MORNING GOT IN TO CRANK AND IT MADE A HORRIBLE NOISE. TOOK TO MECHANIC AND MOTOR WAS SHOT!! THIS IS NOT THE WAY I THOUGHT DODGE COMPANY WOULD BE; WILL NOT HAVE ANOTHER. NO HELP FROM DODGE. *TR
Source: NHTSA WEB SITE