2004 DODGE DURANGO Complaints

View complaints related to 2004 DODGE DURANGO. The complaints found here are submitted by actual consumers with first hand experience. There are more than 1,090 complaints submitted for the 2004 DODGE DURANGO. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2004 DODGE DURANGO
    - NICHOLS, IA

    WIFE DROVE 2004 DURANGO WITH 5.7L HEMI TO WORK LAST NIGHT, WHEN STARTED IT TO COME HOME MADE LOUD NOISE. I TRAILERED IT HOME, CALLED MECHANIC TO LOOK AT IT. HE SAID I HAD BROKEN ROD IN ENGINE. OIL&FILTERS CHANGED EVERY 3000 MILES. NO PROBLEMS UNTIL THIS. VERY UPSET DODGE WILL NOT COVER THIS. NEEDS NEW MOTOR!!!!!!!! ONLY 123,000 MILES. *TR

    Source: NHTSA WEB SITE
  • 2004 DODGE DURANGO
    - CARMEL, NY

    FOUND OUT THAT THE TICKING NOISE WAS #7 CYLINDER CONNECTING ROD WAS BENT AND HITTING THE BAFFLE ABOVE THE CRANKSHAFT. IT BENT WHEN DEALER CALLED AN TOLD ME I HAD A MAJOR REPAIR PROBLEM, AS I WAS DRIVING IT ON HIGHWAY ,THE ENGINE BEGAN TO SHAKE I THOUGHT IT WAS A VALVE PROBLEM. WORKING ON FILING A COMPLAINT WITH NHTSA DEALER TOLD ME I NEED A ENGINE REPLACEMENT ONLY 147,000 MILE OIL CHANGES EVERY 3,500 MILES THERE NEEDS TO BE A IMMEDIATE RECALL THIS IS A DANGEROUS OCCURRENCE AND SOME ONE WILL END UP HURT. *TR

    Source: NHTSA WEB SITE
  • 2004 DODGE DURANGO
    - CHINA GROVE, NC

    WHILE DRIVING, VEHICLE JUST SHUTS OFF, HAS HAPPEN BEFORE NOW GETTING WORSE AND SCARED TO DRIVE MY FAMILY IN IT, I'VE HAD THE SAME FOUR CODES POP UP AND AFTER RESEARCH ON THE INTERNET IT SEEMS TO BE THE (PCM) POWER CONTROL MODULAR. I'VE SEEN NOTHING BUT COMPLAINTS, BUT SEEMS TO BE GOING NO WHERE. I TOOK IT TO THE DEALER AND THEY COULDN'T FIND NOTHING WRONG. AS SOON AS I LEAVE THE DEALERS LOT IT SHUT OFF AND I HAD TO WAIT 10 TO 15 MINUTES FOR IT TO START. I'M AFRAID TO DRIVE IT ON THE INTERSTATE CAUSE IF IT SHUTS OFF, I LOSE POWER STEERING AND IT'S HARD TO CONTROL GOING AT THOSE SPEEDS. CAN SOMEONE PLEASE DO SOMETHING, THIS IS VERY DANGEROUS. *TR

    Source: NHTSA WEB SITE
  • 2004 DODGE DURANGO
    - OH, OH

    2004 DODGE DURANGO W/5.7 HEMI ENGINE. PISTON WENT THROUGH THE ENGINE WHEN THE CAR WAS STARTED. I HAD BOUGHT THE CAR WITH OVER 60K MILES AND I PUT LESS THAN 20K ON IT FROM THE TIME I PURCHASED UNTIL THE TIME THE ENGINE WENT. THE CAR WAS 15K SO WE STILL HAVE A CAR NOTE ON IT. I HAVE NO VEHICLE TO DRIVE BUT STILL MAKING PAYMENTS. MY HUSBAND IS OUT OF WORK AND WE DON'T HAVE MONEY TO REPLACE A MALFUNCTIONED ENGINE. THIS IS NOT NORMAL WEAR AND TEAR MAINT. VEHICLE LOOKS NEW AND HAVE HAD ALL REQUIRED MAINT DONE ON A REG. BASIS. *TR

    Source: NHTSA WEB SITE
  • 2004 DODGE DURANGO
    - NEW RICHMOND, OH

    I HAVE A 2004 DODGE DURANGO W/ A 5.7 HEMI. DROVE THIS VEHICLE BACK AND FORTH TO WORK EVERYDAY WITHOUT ANY PROBLEMS. I LOVED THIS SUV! IT WAS BY FAR THE NICEST VEHICLE I HAVE EVER OWNED. FRIENDS JOKED THAT I BABIED IT MORE THAN I DID MY CHILDREN. I TOOK VERY GOOD CARE OF THIS VEHICLE MECHANICALLY AND COSMETICALLY. BEING AN EX-MECHANIC, I AM VERY AWARE OF THE NECESSITY OF REGULAR MAINTENANCE. I PARKED THE VEHICLE FRIDAY NIGHT AND ALL DAY SAT. WIFE WENT TO GO DO THE GROCERY SHOPPING SUN MORNING AND CLAIMED THAT THE ENGINE TURNED OVER A LITTLE AND THEN THERE WAS A THUNK NOISE AND WOULDN'T RESTART. I WENT OUT AND TRIED TO START THE DURANGO. ON THE THIRD TRY, THE ENGINE STARTED. THERE WAS A LOUD CLICKING NOISE COMING FROM THE ENGINE. IT SOUNDED LIKE THE BENDIX WAS STUCK ON THE STARTER. I TRIED TAPPING ON THE STARTER TO DISENGAGE IT TO NO AVAIL. I REPLACED THE STARTER WITH A NEW ONE AND GOT THE SAME SOUND. I CALLED A LOCAL MECHANIC ABOUT THE PROBLEM AND HE CAME TO MY HOUSE TO HEAR THE PROBLEM. WHEN WE STARTED THE ENGINE, THE NOISE WAS NOTICEABLY LOUDER. AFTER AN HOUR OF CRAWLING AROUND UNDER THE VEHICLE IT APPEARED TO BE AN INTERNAL ENGINE PROBLEM. ON FURTHER INSPECTION WE FOUND A SMALL CRACK ON THE DRIVERS SIDE OF THE BLOCK. I CAN NOT AFFORD TO HAVE THE ENGINE REPLACED EVEN THOUGH I AM STILL MAKING PAYMENTS, INSURANCE, AND TAGS. AFTER ALL THE OTHER RESEARCH I HAVE DONE AND THE HUNDREDS OF PEOPLE I HAVE FOUND WITH THIS SAME PROBLEM, I JUST DON'T UNDERSTAND WHY CHRYSLER HASN'T RELEASED A RECALL. I WAS VERY LUCKY THAT THIS DIDN'T HAPPEN WHILE TRAVELING DOWN THE HIGHWAY. THE DURANGO HAS APPROX. 95,000 MILES ON IT. THIS TYPE OF FAILURE SHOULD NOT BE HAPPENING THIS EARLY TO THIS AMOUNT OF ANY VEHICLE. UPDATED 08/23/11 *TR

    Source: NHTSA WEB SITE
  • 2004 DODGE DURANGO
    - DAYTON, OH

    MY HUSBAND STARTED THE DURANGO AND HEARD A LOUD CLICKING SOUND COMING FROM THE ENGINE. HE FOUND A PUDDLE OF OIL UNDERNEATH AND DISCOVERED THERE WAS A LARGE HOLE IN THE OIL PAN. WE HAD IT TOWED TO THE DEALER AND WAS TOLD THAT A ROD HAD SHOT THROUGH THE OIL PAN AND THAT OUR ENGINE WOULD HAVE TO BE REPLACED. WE HAVE ALWAYS MAINTAINED THE OIL CHANGES AND UPKEEP. THE DAY BEFORE THIS HAPPENED WE HAD DRIVEN ALL OVER AND HAD NO PROBLEMS. PRIOR TO THIS THERE HAD BEEN TWO OCCASSIONS WHEN I WAS GOING DOWN THE ROAD AND THE ENGINE JUST SHUT DOWN AND I COULDNT CONTROL THE STEERING OR BRAKES BUT THEY HAPPENED ABOUT A YEAR APART AND STARTED UP IMMEDIATELY. LUCKILY I WASNT IN BUSY TRAFFIC WHEN THIS OCCURED. I THOUGHT IT WAS A FLUKE BECAUSE THERE WAS NEVER ANY ENGINE LIGHTS ON. EVEN THE MORNING WHEN HE DISCOVERED THE CLICKING SOUND THERE WERE NO DASH LIGHTS ON.

    Source: PORTABLE SAFETY COMPLAINT FORM
  • 2004 DODGE DURANGO
    - PAULSBORO, NJ

    TL* THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 60 MPH, THERE WAS A LOUD BANG HEARD FROM THE OUTSIDE OF THE VEHICLE. THE CONTACT MANEUVERED TO THE SIDE OF THE ROAD AND NOTICED A SUBSTANTIAL AMOUNT OF OIL LEAKING FROM THE ENGINE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THEY DETECTED A FAILED CONNECTOR ROD. THE TECHNICIAN STATED THAT THE ENGINE WOULD NEED TO BE REPLACED. THE VEHICLE COULD NOT BE REPAIRED BECAUSE THE MANUFACTURER DISCONTINUED THE PRODUCTION OF THE SPECIFIC MODEL ENGINE NEEDED FOR THE VEHICLE. THE FAILURE MILEAGE WAS 78,600. UPDATED 07/08/11 *BF ACCORDING TO THE INVOICE, THE CRANKSHAFT WAS BROKEN AND WENT THROUGH THE ENGINE BLOCK. THE ENGINE NEEDED TO BE REPLACED. UPDATED 09/16/11 *JB

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2004 DODGE DURANGO
    - WIXOM, MI

    THE OUTER PASSENGER SIDE TIE ROD END ON OUR 2004 DODGE DURANGO CAME APART DUE TO EXTREME CORROSION. THE BALL COMPLETELY SEPARATED FROM THE HOUSING. THE RUBBER BOOT WAS STILL IN PLACE, BUT CLEARLY HAD FAILED SOMEHOW. THE RESULT WAS THE IMMEDIATE LOSS OF STEERING AND VEHICLE CONTROL. THANKFULLY IT WAS IN A NEIGHBORHOOD AND AT LOW SPEED. THE TRUCK GROUND TO A HALT IN THE MIDDLE OF THE ROAD. IT WAS TOWED AND ULTIMATELY REPAIRED WITH A NEW TIE ROD END. I KEPT THE OLD CORRODED TIE ROD HOPING SOMEONE WOULD CARE TO SEE IT. THE SHOULD NOT HAVE OCCURRED IN A VEHICLE 3X ITS AGE. THE DEFECTIVE PART IS SO BADLY CORRODED IT LOOKS LIKE ITS BEEN ON THE BOTTOM OF THE OCEAN FOR 20 YEARS. *TR

    Source: NHTSA WEB SITE
  • 2004 DODGE DURANGO
    - MEMPHIS, TN

    I'VE HAD MY 2004 DODGE DURANGO SINCE 2006, PURCHASE IT WHILE LIVING IN PADUCAH, KY. VERY NICE FAMILY VEHICLE I THOUGHT, UNTIL ABOUT 1YR AGO, WHEN I DISCOVER WHEN IT RAIN HARD, OR I TAKE TRUCK THROUGH A CARWASH, IT SHUTS OFF ON ME. I WOULD BE DRIVING AND WHEN I TURN OFF ON EXIT OR STREET, IT INSTANTLY SHUTS OFF, WHICH LEAVES MY TAIL ENDS HANGING OUT. THANK GOD I'VE NEVER BEEN IN AN ACCIDENT. I USED THIS TRUCK FOR PERSONAL REASONS AS WELL AS TAKING KIDS BACK AND FORTH TO SCHOOL. THIS IS SO DANGEROUS. I TOOK IT TO WOLFCHASE CHRYSLER DODGE, HERE IN MEMPHIS 02/2011 ABOUT THIS PROBLEM IN WHICH I FELT WAS ANOTHER WASTE OF MY MONEY, BECAUSE CHAD WAS SO MUCH UNHELPFUL AND UNCONCERN. HE TOLD ME ABOUT OTHER PROBLEMS, IN WHICH I ALREADY KNEW I NEEDED BRAKES. HE CLAIMS THEY WERE UNABLE TO FIND ANYTHING. THAT WAS THE MAIN REASON WHY I FINALLY TOOK IT THERE WHEN I HAD MONEY. THINKING THEY WOULD SOLVE MY PROBLEM. SAD THEY COULDN'T TELL ME WHAT WAS WRONG WITH MY VEHICLE. I SEE WHERE THERE ARE SO MANY PEOPLE COMPLAINING ABOUT THIS SAME PROBLEM. THIS HAS TO BE A RECALL!!! HELP PLEASE'. IT'S SO STRANGE THAT I AM HAVING SO MANY PROBLEMS WITH MY 2004 DURANGO. I HAD MY OIL CHANGE FRIDAY 04/22/11 AT JIFFY LUBE. ON SATURDAY 04/23/11, I WAS OUT DRIVING AND MY TRUCK START SHAKING, SO I TURNED ONTO THIS LOT BESIDE MENEKINE SHOP, BECAUSE I THOUGHT MY TIRES WAS COMING OFF WHEN I GOT OUT TO LOOK, THE TIRES WAS OK. SO, I WALKED OVER TO THE OWNER AND ASKED COULD HE SEE WHAT'S WRONG WITH MY TRUCK. HE MANAGED TO GET IT STARTED BACK UP, TO PULL IT UNDER THE GARAGE. HE CHECKED THE OIL, WHICH WAS IN THERE, PUT IT ON A MACHINE, WHICH GAVE HIM 6 CODES, SOMETHING ABOUT A MISFIRE, AND SOMETHING BEING RICH. HE CONTINUE TO CHECK A LOT OF THINGS AND HE NOTICE MY OIL LIGHT COULDN'T BE RESET, AND ALSO STATED SOMETHING ABOUT MY VALVE ARE KNOCKING AND THAT I NEEDED A NEEDED A MOTOR. OMG!!!, WHEN IT RAINS, IT POUR. I CALLED CHRYSLER DODGE AGAIN, AND CHAD ANSWERED THE PHONE. I ASKED HIM ABOUT THE MOTOR. HE TO. *TR

    Source: NHTSA WEB SITE
  • 2004 DODGE DURANGO
    - BRANCHVILLE, NJ

    2004 DODGE DURANGO LIMITED WITH 91,855 MILES. NO PRIOR PROBLEMS WHATSOEVER. DRIVING DOWN ROAD, MALFUNCTION INDICATOR LIGHT CAME ON AND STARTED FLASHING, 30 SECONDS LATER THE VEHICLE LOST ALL POWER AND WOULD NOT RESTART. IT HAD TO BE TOWED TO SERVICE STATION, WHERE DIAGNOSIS WAS MADE. THERE WAS A HOLE IN THE ENGINE BLOCK. THIS SHOULD NOT HAVE HAPPENED TO A CAR OF THIS AGE WITH THIS MILEAGE. THEY ADVISED THE POWERTRAIN WARRANTY EXPIRED AT 70,000 MILES. HOWEVER, MANY HAVE COMPLAINED ABOUT THIS SAME ISSUE AND IT CREATES A POTENTIALLY CATASTROPHIC LIFE SAFETY ISSUE. JUST FILED MY COMPLAINT WITH CHRYSLER TODAY AND HOPE THAT THEY DO THE RIGHT THING - UNLESS THEY DON'T CARE IF I EVER PURCHASE ANOTHER PRODUCT FROM THEM AGAIN! *TR

    Source: NHTSA WEB SITE