2004 DODGE DURANGO Complaints
View complaints related to 2004 DODGE DURANGO. The complaints found here are submitted by actual consumers with first hand experience. There are more than 1,090 complaints submitted for the 2004 DODGE DURANGO. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2004 DODGE DURANGO- CLARKSVILLE, AR
I HAVE A 2004 DODGE DURANGO WITH A BLOWN ENGINE. MY 5.7 HEMI HAS APPROXIMATELY 96,000 MILES ON IT. MY VEHICLE'S ENGINE HAS BEEN PROPERLY MAINTAINED FOR THE FOUR YEARS I'VE OWNED IT. I'VE KEPT THE OIL CHANGED EVERY 3,000 MILES, HAVE RUN ONLY HIGH OCTANE FUEL IN IT, AND PUT LESS THAN 10,000 MILES A YEAR ON IT. MY 17 YEAR OLD DAUGHTER WAS ALLOWED TO DRIVE IT TO HER DENTAL APPOINTMENT WHICH IS THIRTY MILES FROM OUR HOMETOWN. HOWEVER, SHE WAS NOT ABLE TO GET OUT OF THE DRIVEWAY. SHE CALLED AND TOLD ME THE ENGINE WAS "BANGING," AND I DON'T MEAN SLANG FOR AWESOME. SO, SHE TOOK HER OLD MAXIMA WITH OVER 200,000 MILES TO HER DENTAL APPOINTMENT, AND WHEN I GOT HOME, I FOUND OUT WHAT SHE WAS TALKING ABOUT. THE ENGINE HAS THROWN A ROD. I CALLED CHRYSLER TO ASK IF THERE IS A RECALL ON THE VEHICLE SINCE I RESEARCHED MY PROBLEM ON THE INTERNET AND FOUND THAT MY ENGINE FAILURE IS NOT AN ISOLATED INCIDENT. I UNDERSTAND COMPLETELY THAT I HAVE NO WARRANTY ON THE VEHICLE, BUT AT SUCH A LOW AMOUNT OF MILES, I ASSUMED THAT DODGE HAD REALIZED THAT THEY HAVE AN OBVIOUS MECHANICAL OR ENGINEERING DEFECT THAT NEEDS TO BE CORRECTED. UNFORTUNATELY, CHRYSLER DOES NOT AGREE. AFTER TALKING TO SEVERAL AGENTS AT CHRYSLER, I WAS ASSIGNED A CASE MANAGER WHO HAD COME TO THE CONCLUSION THAT I WAS ON MY OWN, BUT THEY WANTED TO OFFER ME FOUR COMPLIMENTARY OIL CHANGES! I DID NOT MAKE THAT UP. FOUR OIL CHANGES FOR MY BLOWN ENGINE. I'VE BABIED THIS VEHICLE; MOST OF THE MILES ON MY DURANGO HAVE BEEN HIGHWAY MILES. I'VE ONLY HAULED A TRAILER A HANDFUL OF TIMES. THIS VEHICLE SHOULD NOT BE WORN OUT. I STILL HAVE TWO YEARS TO PAY ON IT. AS A POOR SCHOOL TEACHER WHO RELIED ON THIS VEHICLE FOR TRANSPORTING HIS FAMILY SAFELY, I AM SEVERELY DISAPPOINTED WITH CHRYSLER'S CHOICE TO IGNORE SO MANY PEOPLE WHO HAVE EXPERIENCED THIS VERY SAME PROBLEM OF COUNTING ON CHRYSLER TO PROTECT OUR FAMILIES WITH A RELIABLE VEHICLE BUILT TO SAFELY CARRY OUR FAMILIES IN TRAFFIC AND THROUGH ALL TYPES OF WEATHER. *TR
Source: NHTSA WEB SITE -
2004 DODGE DURANGO- LOVELAND, OH
2004 DODGE DURANGO SLT 5.7 LITRE. 85K MIKLES AFTER DRIVING ON HIGHWAY FOR AT LEAST 2-3 HOURS, CHECK ENGINE AND ELECTRONIC THROTLLE CONTROL WARNING LIGHTS COME ONE. HAPPENS EVERYTIME ON THE HIGHWAY AFTER 2-3 HOURS. TURN OFF CAR, WAIT 2 MINUTES, AND IT STARTS UP AND ONLY CHECK ENGINE LIGHT STAYS ON UNTIL IT RECYCLES. NOW, THE OIL LIGHT COMES ON AND THE CAR SHUTS OFF IN THE MIDDLE OF THE ROAD. AFTER WAITING 2 OR 3 MINUTES AND STARTING, TI IS FINE. MECHANIC SAYS DODGE NEEDS TO REPLACE ECM / ECU. I SEE A LOT OF ISSUE WITH THIS CAR STALLING IN THE MIDDLE OF THE ROAD. THIS IS A DANGEROUS ISSUE THAT CHRYSLER NEEDS TO BE HELD ACCOUNTABLE FOR. *TR
Source: NHTSA WEB SITE -
2004 DODGE DURANGO- HAMPTON, VA
2005 DODGE DURANGO STALLED AT 60 MPH IN INTERSTATE TRAFFIC, OIL LIGHT CAME ON. HAD TO COAST WITH STEERING WHEEL LOCKED ACROSS TWO LANES OF TRAFFIC TO ARRIVE AT SHOULDER. VEHICLE WAS TOWED, WOULD NOT RESTART IMMEDIATELY. DAYS LATER VEHICLE RESTARTED BUT STALLED AGAIN LESS THAN ONE MILE FROM REPAIR SHOP WHILE MAKING U-TURN. CAR LEFT WITH MECHANIC, A SERIES OF THINGS HAVE BEEN ATTEMPTED TO REPAIR.. ANOTHER OIL CHANGE, BATTERY SERVICE, ALTERNATOR SERVICE, OIL PUMP REPAIR, ONLY REMAINING OPTIONS, FUEL PUMP OR. REBUILT ENGINE. NOT WILLING TO PAY FOR ENGINE REPAIR, ESPECIALLY ON A DEFECTIVE WELL DOCUMENTED PART. *TR
Source: NHTSA WEB SITE -
2004 DODGE DURANGO- GARFIELD HEIGHTS, OH
I PURCHASED THE VEHICLE ON 8/27/2010. ON 9/4/2010 WHILE DRIVING ON THE HIGHWAY AT 70MPH, THE CAR MADE A JERKING MOVEMENT THEN STALLED. I LOOKED OUT OF THE REARVIEW MIRROR, AND THERE WAS SMOKE COMING FROM THE EXHAUST. I WAS UNABLE TO STOP DUE TO THE POWER BRAKES GOING OUT AND ROLLED INTO A DITCH. I IMMEDIATELY CALLED THE CAR DEALERSHIP. THE CAR DEALERSHIP TOLD ME TO HAVE IT TOWED THERE AND THEY WOULD DIAGNOSE THE PROBLEM. TWO WEEKS LATER THE DEALERSHIP STATED THAT THE ENGINE WAS OVERHEATED AND STALLED. THERE WAS NO INDICATION WHILE DRIVING THE CAR AFTER ONE WEEK OF PURCHASE THAT THE ENGINE WAS OVERHEATED. THE CAR DEALERSHIP REFUSED TO PAY FOR ANY REPAIRS STATING THAT IT WAS DUE TO MY NEGLECT. THE CAR DEALERSHIP REPAIRED THE ENGINE THROUGH THEIR OWN MECHANICS AND I WAS FORCED TO PAY $4200 FOR A USED ENGINE. I EXPLAINED TO THE DEALERSHIP, WHILE DOING SOME RESEARCH THAT THIS IS A COMMON PROBLEM WITH THE DODGE 5.7: HEMI ENGINE AND THAT MANY FORMAL COMPLAINTS WERE MADE. ALTHOUGH THE CAR WAS UNDER A 30 DAY WARRANTY, THE DEALERSHIP WOULD NOT PAY FOR THE COST OF THE REPAIRS. *TR
Source: NHTSA WEB SITE -
2004 DODGE DURANGO- KINGS PARK, NM
2004 DURANGO 92,000 MILES. PROPERLY MAINTAIN. NO ISSUES. ONE MORNING STARTED MAKING IN CLANKING NOISE FROM THE ENGINE NEAR THE OILPAN. ROD BEARING BROKE. REPLACE ENGINE COST $7000. *TR
Source: NHTSA WEB SITE -
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2004 DODGE DURANGO- MENASHA, WI
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE FUELING THE VEHICLE, GASOLINE WOULD SPILL OUT OF THE TANK. THE FAILURE OCCURRED EVERYTIME THE VEHICLE WAS FUELED. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 97,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2004 DODGE DURANGO- HERISPIR, CA
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT WAS DRIVING 65 MPH WHEN THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT SPORADICALLY, THE VEHICLE WOULD RESTART ITSELF WHILE COASTING. THE CONTACT STATED THAT ON ONE OCCASION, THE VEHICLE STALLED AND RESTARTED INDEPENDENTLY, CAUSING THE CONTACT TO SLIGHTLY LOSE CONTROL OF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER TO HAVE THE CAM SENSOR REPLACED YET IT DID NOT REMEDY THE FAILURE. THE MANUFACTURER WOULD NOT PROVIDE ANY ASSISTANCE. THE CONTACT STATED THE FAILURE WAS A SERIOUS SAFETY ISSUE THAT THE MANUFACTURER NEEDED TO INVESTIGATE FURTHER. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS 123,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2004 DODGE DURANGO- MARTINSBURG, WV
2004 DODGE DURANGO. CONSUMER STATES PROBLEMS WITH INTERIOR LIGHTS NOT TURNING OFF.*TGW THE CONSUMER NOTICED THE INTERIOR OF THE VEHICLE WAS ON FIRE. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE AND PUT THE FIRE OUT. THE CONSUMER DISCOVERED A RECALL HAD BEEN ISSUED REGARDING THE INSTRUMENT PANEL WHICH COULD CATCH FIRE. SHE THEN CONTACTED CHRYSLER AND THEY INFORMED HER THAT WHAT SHE DESCRIBED SOUNDED LIKE THE PREVIOUS RECALL. AFTER AN INVESTIGATION WAS DONE, THE CONSUMER RECEIVED A LETTER FROM CHRYSLER STATING THEY WERE DENYING HER CLAIM DUE TO FAILURE TO HAVE THE RECALL WORK PERFORMED. THE CONSUMER STATED SHE NEVER RECEIVED ANY RECALL NOTICES IN THE MAIL. THE INSURANCE COMPANY DECLARED THE VEHICLE A TOTAL LOSS. *JB
Source: CONSUMER LETTER -
2004 DODGE DURANGO- KALISPELL, MT
WHILE DRIVING MY 2004 DODGE DURANGO THE SPEEDOMETER FUNCTIONED ERRATICALLY AND THE INTERIOR LIGHTS WOULD NOT GO OUT. I PULLED OFF TO THE SIDE OF THE ROAD, TURNED VEHICLE OFF, RESTARTED AND NO CHANGE. CONTINUED DRIVING HOME WHEN SMOKE STARTED COMING OUT FROM UNDER THE DASHBOARD ON DRIVER'S SIDE ONLY, AND THE VENTS ON DRIVER'S SIDE. IMMEDIATELY TURNED VEHICLE OFF IN THE MIDDLE OF THE ROAD-RAN TO A HOME. HE GRABBED FIRE EXTINGUISHER-NO FLAMES UNDER THE HOOD - HE DISCONNECTED BATTERY. TOWED TO GARAGE, INFORMED DODGE HAD RECALL FOR DASHBOARD FIRES, TOWED TO DEALER WHO TOLD ME DEFECT WAS IN THE CLUSTER, THAT WAS NOT PART OF THE RECALL AND NO WIRES IN THE CLUSTER WERE MELTED TOGETHER, THEREFORE IT WAS NOT A FIRE. I CALLED DODGE HEADQUARTERS, RECEIVED A CALL ON THIS DATE FROM "STACEY" STATING THEY HAD INVESTIGATED WHICH WAS TO CALL THE DEALERSHIP AND HAVE IT REVIEWED BY THEIR LEGAL TEAM AND THIS DID NOT FALL UNDER THE RECALL. *TR
Source: NHTSA WEB SITE -
2004 DODGE DURANGO- SAN ANTONIO, TEXAS, TN
PURCHASED NEW 2004 DURANGO LIMITED 5.7 HEMI: AFTER 3 1/2 YEARS AND THE WARRANTY EXPIRATION, WHEN DRIVING IN CITY TRAFFIC OR HIGHWAY AND IT STARTS RAINING THE ENGINE STARTS TO HESITATE VIOLENTLY, TO THE POINT IT WILL STOP. THIS OCCURS IF THE SUV IS PARKED IN THE RAIN AND THE ENGINE IS STARTED. I HAVE TO WAIT FOR A FEW MINUTES THEN THE ENGINE WILL START, BUT HAVE ANOTHER HEART ATTACK AS I DRIVE DOWN THE ROAD.. I HAVE HAD FUSE PANEL, ENGINE WIRING, ECM CHECKED AND NO ONE CAN FIND ANY PROBLEMS? THE ENGINE RECENTLY STARTED MISSING AND MY SCANNER SHOWED P0308 : I REMOVED THE SPARK PLUG, CHECKED THE COIL,WIRING,INJECTOR,SPARK PLUG ..ALL OK AND ERASED THE CODE: THE ENGINE HAS ABOUT 79,000 MILES ON IT AND IS PROPERLY MAINTAINED AND GARAGED AT NIGHT.. A STALLING ENGINE IN INCLEMENT WEATHER IS A VERY VERY DANGEROUS THING THAT DODGE/CHRYSLER SEEMS TO BE IGNORING..THE FACT IS EVIDENT THAT THERE ARE HUNDREDS OF DODGE CUSTOMERS WITH THE SAME DANGEROUS PROBLEM I FEEL WE SHOULD NOT BE PARTNERS TO DODGE/CHRYSLER'S DEFECTIVE DANGEROUS VEHICLES AND INTERVENTION BY OUR FEDERAL GOVERNMENT BASED ON THE NUMBER OF COMPLAINTS SHOULD BE IMPLEMENTED IMMEDIATELY. *TR
Source: NHTSA WEB SITE