2004 DODGE DURANGO Complaints

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE INTERIOR DOME LIGHTS REMAINED ILLUMINATED AT ALL TIMES, INCLUDING WHEN THE ENGINEWAS OFF. THE DEALER WAS UNABLE TO DETERMINE THE REASON THE LIGHTS REMAINED ILLUMINATED. THE MANUFACTURER INFORMED THE CONTACT THAT THERE RECALL 07V092000 FOR THE INTERIOR LIGHTING. HOWEVER, THIS VEHICLE WAS NOT A PART OF THE RECALL. THE CONTACT STATED VEHICLE HAD SAME PROB LEM AS INDICATED IN THE RECALL. THE CURRENT AND FAILURE MILEAGE WAS 60,000.*AK

2/15/07 WHILE DRIVING THE ENGINE JUST SHUT OFF. 3/12/07 TRUCK WAS RUNNING FINE. DROVE APPROX. 2 MILES AND IT WOULD NOT RE-START. ENGINE WOULD FIRE, THEN STALL. AFTER 5 ATTEMPTS IT STARTED CONTINUED TO RUN FINE. *JB

I HAVE HAD A 2004 5.7 LIMITED DODGE DURANGO 2004 VERSION AND HAVE CONSISTENT ELECTRICAL PROBLEMS. THE FIRST TIME THE TRUCK DID NOT START WHEN I WAS OUT OF STATE. I NEEDED TO GET TOWED TO A DODGE DEALER AND IT TOOK ALMOST 3 WEEKS TO FIX. THEY STATED THAT THE ELECTRIC SYSTEM SHORTED OUT AND REPLACED SOME SYSTEM WITHIN THE CAR. AFTER GETTING THE CAR BACK I HAD CONSISTENT PROBLEMS WITH THE AIR CONDITIONING SYSTEM,INTERIOR LIGHTS, RADIO SYSTEM ETC. THEY WOULD WORK SOMETIMES AND NOT WORK MOST OF THE TIME. I TOOK THE TRUCK TO THE DEALER (BRIDGE CHRYSLER IN NEW YORK) SEVERAL TIMES AND THEY SAID THERE WAS NO PROBLEM. AFTER CALLING THE MAIN COMPLAINT LINE SEVERAL TIMES THEY ASKED ME TO BRING IT TO ANOTHER DEALER IN BROOKLYN.(BAY RIDGE) THE SERVICE MANAGER DAN WORKED WITH THE SERVICE DEPARTMENT FOR ANOTHER 2 WEEKS TO FINALLY IDENTIFY THAT THE ORIGINAL TIME THE TRUCK DIED AND WAS FIXED THEY REPLACED THE WRONG PART. THE SERVICE DEPARTMENT IN BROOKLYN FIXED THE TRUCK AND I DO NOT HAVE MAJOR PROBLEMS MOST OF THE TIME NOW BUT I WAS WITHOUT THE TRUCK FOR OVER 6 WEEKS OVER THE DURATION OF THE LEASE SO FAR. THERE CONTINUES TO BE ELECTRICAL PROBLEMS WITH MY TRUCK BUT I DO NOT HAVE THE TIME TO LEAVE THE TRUCK FOR ANOTHER 3 WEEKS. *JB

ON MARCH 1ST, 2007 WE NOTICED THAT ALL THE INTERIOR LIGHTS IN OUR 2004 DURANGO WOULD NOT TURN OFF. CONTACTED THE DEALERSHIP AND THEY COULDN'T TAKE THE VEHICLE UNTIL THE 2ND. DISCONNECTED THE BATTERY, AND RE-CONNECTED IT TO TAKE IT TO THE DEALERSHIP ON THE 2ND. THE DEALERSHIP HAD THE VEHICLE UNTIL THE 6TH. MY WIFE WENT TO THE DEALERSHIP ON MARCH 6, 2007 TO FIND OUT IF THEY KNEW WHAT WAS WRONG, BECAUSE THEY WOULDN'T ANSWER THEIR PHONES. WHEN SHE GOT THERE SHE LEARNED THAT THERE HAD BEEN A FIRE IN THE SERVICE DEPARTMENT OVER NIGHT. IT WAS EXPECTED THAT OUR VEHICLE HAD CAUSED THE FIRE. I WAS COMPLETELY SURPRISED WHEN I HEARD THE NEWS, BUT KNOW THAT I HAVE SEEN ALL THE REPORTS ABOUT SIMILAR INCIDENTS IT DOESN'T SURPRISE ME AT ALL. I AM JUST GLAD THIS HAPPENED AT THE DEALERSHIP, AND NOT AT MY HOME. OR EVEN WORSE WITH MY WIFE AND KIDS IN THE VEHICLE. DODGE NEEDS TO WAKE UP AND REALIZE THAT THERE IS A SERIOUS PROBLEM AND NOTIFY PEOPLE BEFORE SOMEONE GETS SERIOUSLY HURT OR KILLED. *JB

ON MARCH 2, 2007 I GOT IN MY 2004 DODGE DURANGO LIMITED (HEMI) TO TAKE MY KIDS TO SCHOOL, I NOTICED MY RADIO HAD NO SOUND, THE POWER CAME ON, BUT NO SOUND AT ALL WAS HEARD. AFTER I DROVE ABOUT 1/2 OF A MILE THE SPEEDOMETER AND TACHOMETER GAUGES STARTED ACTING ERRATIC, JUMPING UP AND DOWN, THE RADIO CAME BACK ON FOR A FEW SECONDS, THEN CUT OUT AGAIN. THE OVERHEAD TEMP CONTROL WAS JUMPING FROM 54 DEGREES TO NEGATIVE 40!. MY AIRBAG LIGHT CAME ON AND STAYED ON AS WELL AS THE ETC LIGHT. AFTER DROPPING MY KIDS AT SCHOOL, I HAVE NOT DROVE THIS TRUCK, WITH LESS THAN 41000 MILES. AFTER READING THAT FIRES HAVE STARTED IN MANY OTHER 2004 DURANGO'S, I WOULD LIKE TO KNOW WHY MY TRUCK HAS NOT BEEN ISSUED A RECALL, WHAT ARE THEY WAITING FOR? I CAN NOT PUT MY KIDS IN THIS TRUCK. IN OCTOBER 2006 MY TRUCK WAS LEAKING FROM ABOVE MY DRIVERS SIDE DOOR (34713 MILES), WE TOOK IT TO THE DEALER AND THEY HAD TO RE-SEAL SEAMS ABOVE MY DOOR AS WELL AS OTHER POSSIBLE AREAS WATER COULD BE GETTING IN, ONE WEEK LATER MY TRUCK STARTED STALLING AT STOP SIGNS, MY HUSBAND TOOK IT DO THE DEALER AGAIN (35050 MILES) THE DEALER SCHAEFER AND STROHMINGER DODGE WHITEMARSH OF COURSE TELLS US THAT IT IS LACK OF MAINTENANCE (NOT TRUE) AND WE NEED THE THROTTLE BODY CLEANED ($169.00 AND A TUNE UP $182.00) YET JUST THE WEEK BEFORE WHEN MY TRUCK WAS THERE THEY DID THE MULTI-POINT INSPECTION REPORT AND CHECKED THAT EVERYTHING WAS FINE. AFTER DOING RESEARCH I FOUND OUT THE ISSUE WITH THE LEAK ABOVE MY DOOR WAS SENT OUT AS A CUSTOMER SATISFACTION NOTIFICATION NO. D10, DATED MARCH 2004, WHY DIDN'T I GET THIS NOTIFICATION? BETTER YET, WHY DIDN'T THE DEALER FIX THIS BEFORE I BOUGHT IT IN SEPT. 04? WHAT GOOD IS THE WARRANTY FROM THEM WHEN EVERYTHING IS DENIED? I WILL NEVER BUY A DODGE/CHRYSLER VEHICLE AGAIN. I HAVE HAD MANY VEHICLES AND NEVER HAD AN ISSUE WITH A DEALER NOT HONORING A WARRANTY AND FIXING PROBLEMS, THIS IS RIDICULOUS AND UNSAFE. *JB

WITHOUT WARNING, MY VEHICLE HAS STALLED DURING SLOW DOWN. THIS HAS HAPPENED TWICE IN THE LAST TWO YEARS. THE VEHICLE IS A 2004 DODGE DURANGO LIMITED WITH THE 5.7L HEMI ENGINE. AFTER FIRST INCIDENT, DEALER SAYS THAT NOTHING COULD BE FOUND. SECOND INCIDENT OCCURRED THIS PAST WEEK. WILL TRY A NEW DEALERSHIP. *JB

I HAVE A 2004 DODGE DURANGO SUV, SINCE THE DAY THAT I BOUGHT THIS VEHICLE I HAVE COMPLAINED ABOUT THE BRAKES. I HAVE BEEN IN SEVERAL NEAR MISSES BECAUSE THE VEHICLE WILL NOT STOP. I HAVE HAD IT IN THE SHOP AT LEAST 5 TIMES FOR THIS PROBLEM. I HAVE HAD STRANGERS DRIVE IT AND WATCHED THERE EXPRESSIONS WHEN THEY TRY TO STOP. WHEN I TAKE IT TO THE SHOP(DODGE) THEY TELL ME THAT IT IS WITHIN THE STANDARDS. MOST OF THESE SITUATIONS HAVE OCCURRED WHEN THE ROADS HAVE SNOW OR ICE ON THEM. AT 10-15 MPH THE VEHICLE WILL NOT STOP IT JUST SLIDES AND THE FRONT END JUST SHAKES LIKE THE FRONT END IS GOING TO FALL OFF. I HAVE HAD MECHANICS TELL ME THAT THEY DON'T SEE HOW I CAN DRIVE IT LIKE I DO THAT THEY WOULD AFRAID TO DRIVE IT. SOMETHING HAS TO BE DONE. *NM

ENGINE/TRANSMISSION PROBLEMS. ENGINE IDLES BETWEEN 400 AND 800 RPM AT A STOP AFTER WARM UP (15 MILES). AT LOW SPEEDS VEHICLE LURCHES FORWARD AND MUST BE HELD AT A STOP FIRMLY OR IT WILL TAKE OFF. STOPS ARE JERKY BECAUSE IT FEELS LIKE THE TRUCK IS FIGHTING. LIGHTS PULSE WITH THE ENGINE RPMS. FORCE ON THE VEHICLE SURGES WITH THE ENGINE RPMS. THIS IS A CONSTANT THING THAT PASSENGERS AND DRIVER CAN ACTIVELY FEEL, YET THE DEALERSHIP MAINTAINS THAT NOTHING IS WRONG. MANY TIMES (AT LEAST 8) THE ENGINE STALLS AT A STOP DURING THE RPM FLUCTUATION. THE TRANSMISSION STAYS IN SECOND OR HIGHER GEAR AT A STOP. I KNOW THIS BECAUSE WHEN I TOUCH THE GAS PEDAL THE TRANSMISSION SHIFTS HARD AND THE TRUCK LEAPS FORWARD. IT ACTS AS THOUGH I HAD FLOORED IT EVEN IF I APPLY LIGHT PRESSURE. BELOW YOU HAVE INCIDENT DATE, THIS HAS BEEN CONSTANT AND INCREASING IN STRENGTH SINCE 6 MONTHS AFTER I BOUGHT IT. I HAVE TAKEN IT TO THE DEALERSHIP 5 TIMES FOR THE SAME PROBLEM. TSB HAVE BEEN USED. I JUST FIGURE THAT I WILL WAIT UNTIL THE VEHICLE FAILS COMPLETELY BUT I DON'T LIKE THAT OPTION EITHER. *JB

INTERIOR LIGHTS WILL NOT GO OUT. HEATED SEATS WILL NOT WORK, AIR PANEL LIGHTS DO NOT WORK. ONCE VEHICLE HAS BEEN SHUT OFF, I AM ABLE TO TURN OFF MAP LIGHTS AFTER ABOUT 5 MINUTES. THE LIGHT IN THE TAILGATE CANNOT BE SHUT OFF AT ALL. I HAVE AN APPOINTMENT WITH MINOT CHRYSLER ON 19 FEB, AND WAS TOLD THEY HAD SAME ISSUE ABOUT 2 WEEKS AGO, WITH ANOTHER DURANGO. I WAS TOLD BY THEM TO DISCONNECT THE BATTERY, AND AFTER READING ABOUT ALL OF THE VEHICLE FIRES, VEHICLE WILL NOT BE DRIVEN AGAIN UNTIL RESOLVED. THEY BELIEVE THEY KNOW THE CAUSE, WHICH WILL COST ME ABOUT 600.00. UNFORTUNATE I HAVE LEASED THE VEHICLE, AND AM OVER THE 3 YEAR, 36000 MILE WARRANTY. VEHICLE NOW HAS ABOUT 42000 MILES. ALSO NOTE, MY LEASE IS DONE ON THE 28TH OF MARCH. *JB

VEHICLE STALLED OUT ON VARIOUS OCCASIONS. DEALER DID NOT FIND CAUSE, SO I HAD THEM CLEAN THE FUEL INJECTORS, AND THROTTLE BODY ON VEHICLE AT A COST OF 265.00. SINCE THEN, WE HAVE NOT EXPERIENCED ANY FURTHER PROBLEMS, TODAYS DATE IS 16 FEB 07. *NM