2004 DODGE DURANGO Complaints

MY 2004 DODGE DURANGO HAS BEEN TAKEN IN FOR REPAIR FOR A DEFECT IN THE AIR BAG SYSTEM SEVERAL TIMES WITHOUT ANYONE BEING ABLE TO REPAIR IT. THE DEFECT IS IN THE NEW SYSTEM OF PASSENGER SEAT AIR BAG WHERE THE SEAT WEIGHT DECIDES IF THE AIR BAG SHOULD BE ON OR OFF. MY SYSTEM DISABLES THE ENTIRE SYSTEM ON A REGULAR BASIS FOR NO APPARENT REASON AND THE SEAT HAS TO BE RECALIBRATED FOR THE LIGHT TO BE RESET. THIS IS VERY ALARMING AS I DRIVE MOST OF THE TIME WITHOUT ANY AIR BAGS. ONE TIME WHEN IT WAS IN FOR REPAIR THE DEALERSHIP GAVE ME A 2005 DODGE CARAVAN TO DRIVE AND IT ALSO HAD THE MAIN AIRBAG LIGHT AS WELL AS THE PASSENGER LIGHT ON AND WHEN I INQUIRED AS TO WHY I WAS TOLD BY AN EMPLOYEE THAT ALL OF THE CARAVANS CAME IN THAT WAY AND WERE AWAITING SENSORS. MINE WAS NEVER DETERMINED TO NEED A SENSOR BECAUSE ALL THEY DO IS SEE WHAT THE MAIN COMPUTER SAYS AND IT KEEPS SAYING TO RECALIBRATE THE SEAT WHICH SEEMS OBVIOUS THAT THERE IS MORE TO IT. I THINK THIS DESIGN IS FLAWED AND IS A VERY DANGEROUS SITUATION FOR THE GENERAL PUBLIC TO BE PLACED IN AND IT NEEDS TO BE INVESTIGATED. I AM TRYING TO GET CHRYSLER TO GIVE ME A REFUND AS THE MICHIGAN LEMON LAW STATES BUT THEY ARE DRAGGING THEIR FEET. I KNOW OF OTHER PEOPLE WHO HAVE 2004 DURANGOS AND HAVE HAD THIS PROBLEM ALSO. I CAN IMAGINE HOW MANY PEOPLE ARE DRIVING AROUND WITH THESE VEHICLES EVERY DAY WITHOUT THE SAFETY OF AIR BAG AND ARE TRYING THEIR BEST TO GET THE DEALERSHIPS TO REPAIR IT WITHOUT THE DEALERSHIPS KNOWING HOW TO. *JB

VEHICLE HAS COMPLETELY STALLED TWICE IN TRAFFIC. ONCE ON THE FREEWAY WHILE SLOWING DOWN AND ONCE ON THE CITY STREETS WHILE SLOWING DOWN. SEVERAL OTHER TIMES IT HAS ACTED LIKE IT WANTS TO STALL.*JB

I PURCHASED A 2004 DODGE DURANGO WITH THE HEMI ENGINE IN APRIL OF 2004. IN JULY 2004 THE CHECK ENGINE LIGHT CAME ON AND THE ENGINE FAILED IMMEDIATELY. I HAD IT TOWED BACK TO THE DEALER SHIP (TOWNE & COUNTRY DODGE CONYERS GA). THEY FIXED IT AND DID NOT TELL ME WHAT IT WAS. IN MARCH 2005, THE SAME THING HAPPENED AGAIN. THIS TIME THEY REPLACED A VALVE SPRING IN THE 3TRD CYLINDER. TWO WEEKS AGO, IT HAPPENED AGAIN. THIS TIME THEY TOLD ME I NEEDED A NEW BATTERY. I COMPLAINED AND THEY RECHARGED THE OLD ONE. WHEN I WENT TO PICK IT UP, THERE WERE WARNING LIGHTS ON AND THE CD PLAYER DID NOT WORK. THEY ARE CHARGING ME TO DO A DIAGNOSTIC TEST. I HAVE COMPLAINED TO DODGE WITH NO SATISFACTION. *JB

TURNED KEY IN IGNITION AND THE DASHBOARD LIT UP. THERE WERE EVEN LIGHTS ON THE DASHBOARD THAT I DID NOT RECOGNIZE. NOTHING WORKED: NO AC, NO GAS GAUGE, NO ELECTRIC WINDOWS, NO HEADLIGHTS (OR ANY OTHER LIGHTS), NO SPEEDOMETER, NO WINDSHIELD WIPERS. DROPPED DURANGO OFF FOR SERVICE 2 DAYS LATER, IT SAT IN OUR DRIVEWAY UNDRIVEABLE FOR THOSE TWO DAYS. CHRYSLER RESET A COMPUTER SWITCH AND INFORMED US THAT THE FIX WAS TEMPORARY TO GET US THROUGH THE WEEKEND, FOR A MONDAY APPOINTMENT FOR SERVICE. DROPPED OFF THE DURANGO ON 7/24/05 AND TODAY, 8/8/05 IT IS STILL IN THE SHOP. THEY HAD TO REMOVE A PART OF THE COMPUTER AND SEND IT OFF TO THE MANUFACTURER TO BE REPAIRED/RESET. WE WERE TOLD A WEEK AGO THAT THE MANUFACTURER DOESN'T HAVE THE PART NEEDED FOR THE REPAIR, BECAUSE THIS HAS NEVER HAPPENED BEFORE, AND THAT IT WOULD BE ANOTHER WEEK BEFORE THE DURANGO IS FIXED. AT THAT TIME, WE REQUESTED A LOANER VEHICLE AND WAS APPROVED BY CHRYSLER FOR A LOANER FOR A 10 DAY PERIOD. TODAY IS DAY NUMBER 7, AND CHRYSLER IS PREDICTING THAT THE PART MAY BE DELIVERED TO THEM IN THE NEXT FEW DAYS, SO MAYBE WE'LL HAVE THE VEHICLE PRIOR TO THE WEEKEND. AT THIS THE VEHICLE HAS BEEN UNDRIVEABLE FOR 15 DAYS....I'M LOOKING INTO THE VA LEMON LAW, AND IF THE PROBLEM PERSISTS, MAY PURSUE THAT. IF ANYONE ELSE HAS HAD THIS PROBLEM WE'D LIKE TO KNOW ABOUT IT. *NM

2004 DODGE DURANGO WITH HEMI ENGINE HAS STALLED TWICE WITHOUT WARNING IN PAST 6 MONTHS. WHEN THE ENGINE LOSES POWER STEERING THE VEHICLE IS ALMOST IMPOSSIBLE. THE ENGINE HAS STALLED WHILE MERGING ONTO A FREEWAY AND ALSO ON A RESIDENTIAL STREET. ON THE RESIDENTIAL STREET I WENT UP ON THE SIDEWALK DUE TO LACK OF STEERING.

MY GAS PEDDLE GOT STUCK AND WHEN I HIT THE BRAKE PEDDLE IT WOULD NOT BRAKE . I HIT A CAR IN FRONT OF AND THE BRAKES WOULD NOT WORK . THERE'S A RECALL ON THE THROTTLE ON THE DURANGO'S . I HAD TAKEN MY DURANGO TO THE SHOP AND I TOLD THEM THAT THE DURANGO WAS SOUNDING WIERD THAT IT FELT LIKE SOMETHING WAS SKIPPING . BUT THEY SAID NOTHING WAS WRONG .

2004 DODGE DURANGO LTD. 5.7 HEMI FAILS TO START, AFTER SEVERAL ATTEMPTS AND STEPPING ON THE GAS, THE CAR STARTS, BUT IDLES VERY ROUGH. DEALER (STANLEY MOTORS, OLD SAYBROOK CT) COULD NOT FIX THE PROBLEM, AFTER HAVING THE CAR FOR SEVEN DAYS- THEY INSTALLED NEW VALVE SPRINGS. THE CAR IS STILL NOT STARTING EASILY, AND IS IDLING VERY ROUGH, CONDITION SEEMS TO BE GETTING WORSE. I'M CONCERNED THERE WILL BE LONG TERM DAMAGE TO THE ENGINE, AND I WILL BE LEFT STRANDED WITH THE FAMILY.

2004 DODGE DURANGO STALLING WHILE DRIVING AT HIGHWAY SPEEDS.*MR THE CONSUMER STATED THE STALLING OCCURRED ON 3 SEPARATE OCCASIONS. THE DEALER WAS UNABLE TO DUPLICATE THE PROBLEM. *JB

DT: CONTACT'S VEHICLE DID NOT HAVE ANY BRAKE LIGHTS AND IT RESULTED IN AN ACCIDENT. THE CONTACT'S VEHICLE WAS NOT INVOLVED IN THE ACCIDENT, BUT THE VEHICLE BEHIND DID NOT REALIZE CONTACT WAS TOPPING DUE TO NOT HAVE ANY BRAKE LIGHTS, CAUSING ANOTHER VEHICLE TO HIT IT. CONSUMER DID NOT KNOW SHE DID NOT HAVE ANY BRAKE LIGHTS OR HOW LONG SHE HAD BEEN DRIVING WITHOUT BRAKE LIGHTS. CONSUMER DID NOT KNOW WHY THE BRAKE LIGHTS WERE NOT WORKING. THE VEHICLE WAS AT SERVICE DEALER, THEY DID NOT KNOW WHAT WAS CAUSING THE BRAKE LIGHTS NOT TO WORK. THERE WAS NOTHING WRONG WITH THE BULBS. IT COULD BE SOMETHING WITHIN THE SWITCH OR IN THE ELECTRICAL WIRING.*AK

1. YEAR: 2004, MODEL/TYPE: DODGE/DURANGO (TWO WHEEL DRIVE, HEMI, V8) PURCHASED DATE/LOCATION: JUN 2003/AUGUSTA DODGE DEALER, AUGUSTA, GA. 30907 2. DEFEATED ELECTRONIC AND/OR WIRING CAUSING A HIGH SAFETY RISK WHILE DRIVING OR TO DRIVE. ISSUE: VEHICLE DEFEATED ELECTRONIC/WIRING CAUSES THE REMOTE KEYLESS ENTRY (KEY), THE OVER HEAD CONSOLE (COMPASS, TEMPERATURE, MINI-TRIP COMPUTER), AND THE HEATER/AC TO BECOMES INOPERATIVE. THE DEFEATED SYSTEMS, WHICH FIRST OCCURRED THREE WEEKS AFTER THE PURCHASE DATE AND RANDOM AFTERWARDS UNTIL NOW, ARE AS FOLLOW: WHILE DRIVING WITH HEATER/AC UNIT ON OR OFF, ALL THREE AREAS IDENTIFIED IN THE ISSUE ABOVE BECOMES INOPERATIVE OR SHUTS OFF. THEN SUDDENLY, THE VEHICLE (HEATER/AC) BLOWER UNIT STARTS BLOWING, ON HIGH, HOT AIR (20 MINUTES DURATION UNTIL NOW). VEHICLE HAVE TO BE MANUALLY OPEN BY KEY AND ALARM TURN OFF BY TURNING THE IGNITION (WHICH WILL START THE DEFAULT BLOWER TO BLOW HIGH HOT AIR). NOTE: VEHICLE WAS TAKEN TO THE AUGUSTA DODGE SERVICE DEPARTMENT TWICE WITH THE FIRST VISIT FOUR MONTHS AFTER THE PURCHASE DATE AND AGAIN TO THE LIPSENCE DODGE, WOODBRIDGE, VA IN JUNE 2005, (703) 494-1900/492-3619 (POCS: MR. PETE, SERVICE MANAGER), HOWEVER, THE PROBLEM/DEFEAT COULDN'T BE IDENTIFY BECAUSE OF THE RANDOM OCCURRENCE. AS OF 20 JULY 2005, I RETURNED MY VEHICLE BACK TO LIPSENCE DODGE BECAUSE THE DEFEATED PROBLEM IS CONTINUOS AND NOW CAUSING A HIGH SAFETY RISK FOR MYSELF AND OTHERS. 3. I REPORTED THIS PROBLEM (THREE TIMES) TO THE DODGE/CHYLSER CUSTOMER ASSISTANCE AT 1800-992-1997 (REF# 1372540) AND NEVER RECEIVED ANY CALL AFTER BEING TOLD. I'M NOT GETTING ANY ASSISTANCE BUT REMINDED THAT MY WARRANTY HAD RAN OUT AND IT'S ON ME. I REQUEST THIS SAFETY ISSUE/VEHICLE DEFEAT BE INVESTIGATED. I HOPE NO ONE ELSE IS EXPERIENCING THIS AFTER GETTING A LOAN TO PURCHASE A VEHICLE FOR $41,000.00 AND OWE AROUND $31,000.000 AND BE DITCHED BY THE PRODUCT MAKER (DODGE/CHYSLER). JEROME W. LACY SR.