2015 DODGE GRAND CARAVAN Complaints

DRIVERS SIDE HEADREST DEPLOYED WITHOUT BEING IN AN ACCIDENT. VEHICLE WAS PARKED AND UNATTENDED WHEN DEPLOYMENT OCCURRED.

2015 DODGE GRAND CARAVAN WAS PARKED IN OUR DRIVEWAY, NOT STARTED. I WAS SEATED IN DRIVER SEAT AFTER JUST ENTERING THE VEHICLE, DOOR STILL OPEN, I ACTIVATED THE PASSENGER SIDE POWER SLIDING DOOR SO MY FAMILY COULD ENTER THE REAR. MY WIFE OPENED THE FRONT PASSENGER DOOR BUT HAD NOT ENTERED THE VEHICLE, SHE WAS ASSISTING THE KIDS ENTERING THE REAR. THE PASSENGER SEAT HEADREST SUDDENLY BURST OPEN AND EXTENDED FORWARD. EVERYONE JUMPED AT THE SUDDEN NOISE. I LOOKED OVER AND SAW THE HEADREST DISTENDED AND DIDN'T KNOW IT COULD DO THAT. I INSPECTED THE HEADREST AND SAW ARMS AND LATCHES THAT INDICATED IT COULD BE MOVED. I ATTEMPTED TO RETURN IT TO NORMAL BUT IT WOULD NOT MOVE VERY EASILY. WE DECIDED TO LEAVE IT AS WE WERE ON OUR WAY SOMEWHERE. LATER I AGAIN ATTEMPTED TO PUT IT BACK TOGETHER BUT IT WOULD NOT STAY TOGETHER. I LOOKED ONLINE FOR POSSIBLE REPAIR INFORMATION AND FOUND IT TO BE DESCRIBED AS A SAFETY FEATURE TO HELP PREVENT WHIPLASH INJURY AND THAT IT SHOULD NOT DEPLOY WITHOUT A CRASH. NO OTHER SAFETY FEATURES DEPLOYED. THE VEHICLE STILL OPERATED NORMALLY. I CONTACTED DODGE DIRECTLY THROUGH ONLINE CHAT AND SPENT OVER 30 MINUTES DESCRIBING EVERYTHING IN DETAIL AND WAS TOLD A MANAGER WOULD BE CONTACTING ME IN 1-2 DAYS. AFTER A WEEK, NO CALL WAS RECEIVED. I AGAIN CONTACTED DODGE AND WAS GIVEN THE RUN AROUND WITH REQUEST FOR ALL THE INFORMATION AGAIN EVEN THOUGH THE AGENT PULLED UP THE FILE AND TOLD ME WHAT HAD HAPPENED. THEY REFUSED TO SEND IT TO A MANAGER AGAIN UNLESS I SPENT ANOTHER 30+ MINUTES DESCRIBING EVERYTHING IN DETAIL AGAIN. I TOLD THEM I WAS PULLING UP THE NHTSA WEBSITE TO FILE A COMPLAINT AND THEY IMMEDIATELY GAVE ME A CASE NUMBER AND FORWARDED THE ISSUE WITHOUT HAVING TO PROVIDE ANY INFORMATION AGAIN. I TOLD THEM IT SEEMED THEY WERE RUNNING ME IN CIRCLES.

MY HVAC SYSTEM IS NOT WORKING PROPERLY. WE CHECKED TO SEE IF THE HVAC RECALL WAS PERFORMED AND MY DEALERSHIP SHIP SAYS IT WAS A MINOR PART THAT WAS FIXED, BUT EVERYTHING I READ ON THE 2016 RECALL SAYS A HUGE RECALL WAS PERFORMED ON THE HVAC SYSTEM. MY DEALERSHIP SAYS THE RECALL ISN'T WARRANTY APPLICABLE AND THEREFORE I HAVE TO PAY OUT OF POCKET! MY AC IS BLOWING HOT AND IT CONTINUOUSLY WILL CHANGE FROM AC TO RECIRCULATE TO NO AC ON ITS OWN. IT'S ALL APART OF THE PROGRAM THAT IS SUPPOSED TO BE WARRANTIED. IT'S DANGEROUS TO NOT HAVE ADEQUATE AC WHILE STOPPED AT A STOP LIGHT IN COLORADO WHILE IT'S SO HOT HERE. MY AC BLOWS HOT ON THE PASSENGER SIDE AND WHEN COMPLETELY STOPPED OR SLOW SPEEDS, IT GETS HOT. ONLY STAYS COLD WHILE GOING FASTER SPEEDS. DEALERSHIP REFUSES TO REPLACE THE RECALLED PARTS FROM 2016 STATING THEY AREN'T UNDER LIFETIME WARRANTY. PLEASE HELP!

TL* THE CONTACT OWNS A 2015 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE DRIVER'S SIDE FRONTAL HEAD REST DEPLOYED AFTER HER GRANDSON HELD ON TO THE HEADREST FOR SUPPORT WHILE EXITING THE VEHICLE. THE FAILURE OCCURRED WHILE THE VEHICLE WAS PARKED. THE CONTACT TOOK THE VEHICLE TO GRIFFIN CHRYSLER DODGE JEEP RAM (961 E, US-74 BUS, HAMLET, NC 28345) WHERE SHE WAS INFORMED THAT A PLASTIC PART ATTACHED TO THE HEADREST FRACTURED CAUSING THE FAILURE. THE CONTACT WAS INFORMED THAT THE HEADREST NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 103,000.

WHEN DRIVING IN A CONSTRUCTION ZONE ON I-71 NORTH A LOUD WHINING NOISE CAME FROM THE FRONT LEFT OF THE VEHICLE IT THEN HAD DIFFICULTY ACCELERATING. I HAD MY FOOT PRESSING HARD ON THE GAS JUST TO GET TO 60 MPH. THE RPM WAS ALL THE WAY TO 6. THE VEHICLE WOULD SLOW AND SPEED UP WITH A JERK. ONCE I ARRIVED TO WORK I PARKED THE CAR. WHEN I TURNED THE VAN BACK ON MY CHECK ENGINE LIGHT CAME ON. THE VEHICLE WAS TOWED TO THE DEALER WHO THEN HAD IT TOWED TO ANOTHER LOCATION THAT WAS ABLE TO REPAIR THE TRANSMISSION. I AM CURRENTLY AWAITING THE FULL DIAGNOSTIC. I RELIGIOUSLY MAINTAIN MY VEHICLE TO AVOID CATASTROPHIC FAILURES SUCH AS THE ONE I AM HAVING NOW. SO DISAPPOINTED IN THE PERFORMANCE OF THIS VEHICLE AS IT HAS BEEN IN THE SHOP SEVERAL TIME SINCE I HAVE OWNED IT WITH PROBLEMS FROM ELECTRICAL ISSUES, THE SIDE DOORS UNABLE TO OPEN, AND OIL PAIN CRACKING.

I WAS INFORMED THIS VEHICLE HAS BEEN RECALLED FOR A TRANSMISSION (RECALL REFERENCE S44) ON 06/24/2016 AND IT HAS REQUIRED A TRANSMISSION REPLACEMENT, COSTING $4K IN JULY 19, 2019. ON JUNE 20, 2020, WHILE DRIVING ON A HIGHWAY, THE VEHICLE SUDDENLY MADE A LOUD REVVING SOUND, RPM INCREASED NEARLY TO MAX, ACCELERATION BECAME INOPERABLE, AND CAUSED ACTIVE TRAFFIC DELAYS - SIMILAR TO WHAT HAD OCCURRED A YEAR BEFORE WHEN THE TRANSMISSION WAS REPLACED.

I TOOK MY CAR IN FOR SERVICE TO FIX AIR CONDITIONER NOT WORKING THEY FIXED THE FRONT AND REAR EVAPORATORS . I PICKED UP FROM DEALER DROVE T MINS DOWN THE ROAD AND WHILE DRIVING BOTH THE DRIVER AND PASSENGER HEAD READY AIR BAGS DEPLOYED . ALMOST CAUSED AN ACCIDENT NOT TO MENTION HIT ME IN THE BACK OF HEAD WHILE DRIVING DOWN MAJOR HWY 41 IN FLA . I ALSO HAVE DAUGHTER IN WHEELCHAIR IT'S A CONVERTED WHEELCHAIR VAN HAD TO BE TOWED BACK TO DEALER AND NOW DRIVING NON WHEELCHAIR ACCESSIBLE RENTAL ..MY AIR CONDITIONING WAS ALSO WHILSTLING AFTER JUST BEING FIXED . I WAS ONLY DOING ABOUT 30MPH. *TR

TL* THE CONTACT OWNS A 2015 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH, THE FRONT PASSENGER'S SIDE HEAD REST DEPLOYED AND STRUCK THE CONTACT IN THE BACK OF THE HEAD. NO INJURIES WERE REPORTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 49,000.

ON THURSDAY JUNE 4, 2020 I WAS OPERATING A 2015 DODGE CARAVAN OWNED BY THE DANVILLE PUBLIC SCHOOLS TRANSPORTATION DIVISION. WHILE STOPPED AT A TRAFFIC LIGHT I RAISED THE HEIGHT OF THE HEAD REST ONE CLICK TO PLACE THE HEAD REST HIGHER UP THE BACK OF MY HEAD. WHEN THE LIGHT CHANGED TO GREEN I PROCEEDED TO THE NEXT INTERSECTION AND HAD TO STOP FOR A SECOND RED LIGHT. AS I PULLED AWAY FROM THE SECOND LIGHT (AFTER A GREEN INDICATOR) THE HEAD REST SUDDENLY POPPED OPEN MAKING IMPACT WITH THE REAR OF MY HEAD. THE VEHICLE WAS IN MOTION WHEN THE HEAD REST DEPLOYED. I MENTIONED THE HEAD REST TO OUR SHOP TECHNICIAN WHO BEGAN TO MAKE INQUIRY INTO THE POSSIBLE CAUSE. THE SHOP TECHNICIAN SPOKE TO THE LOCAL DODGE DEALERSHIP ABOUT THE ISSUE AND WAS ADVISED THERE WERE NO RECALLS OR SAFETY BULLETINS ON THE ISSUE AND THAT NEW REPLACEMENTS WERE AVAILABLE FOR AROUND $600 AND THAT OUR BEST OPTION WOULD BE TO RETRIEVE ONE FROM A JUNK YARD. A CLOSER LOOK ON LINE INDICATED ISSUES WITH DODGE AHR HEAD REST. THE LOCKING PIN SHOULD BE RELEASED BY A SOLENOID POWERED LATCH THAT IS TRIGGERED BY THE SENSOR SYSTEM IN THE EVENT OF A CRASH. THE PLASTIC RETAINERS THAT HOLD THE LOCKING PIN FAILED AND BROKE AWAY CAUSING THE FRONT SECTION OF THE HEAD REST TO DEPLOY WITHOUT TRIGGERING THE SOLENOID. PLEASE SEE THE ATTACHED PHOTOS OF THE DAMAGED RETAINER POINTS AND THE LOCKING PIN. THIS 2015 DODGE VAN HAS 58,976 ORIGINAL MILES. *TR

THE ACTUATOR ON THE PASSENGER SLIDING DOOR WAS MAKING A BUZZING NOISE FOR A FEW WEEKS AND THEN THE DOOR JUST FROZE SHUT. AFTER GOOGLING SOME THINGS, THIS IS A COMMON PROBLEM ON THESE VEHICLES AND IT SHOULD BE A RECALL!!! I AM LETTING THE SEVERAL OTHERS KNOW TO FILE A COMPLAINT AS WELL. *TR