2015 DODGE GRAND CARAVAN Complaints

AUG 3, 2019 JUST GOT OFF INTERSTATE-44. I WAS STOPPED, & WAS GETTING GAS AT MURPHY USA, IN A COMMERCIAL LOT, ON A CITY STREET. VEHICLE WAS PARKED, STATIONARY AND NOT RUNNING. I WAS OUTSIDE THE VEHICLE. MY 3 SON'S WERE INSIDE THE VAN. MY 15 YEAR OLD SON HAD HIS HEAD ON THE PASSENGER HEADREST WHEN IT RANDOMLY DEPLOYED FOR NO REASON AT ALL. NO WRECK, NO REASON. THE HEADREST POPPED SO LOUDLY I THOUGHT IT WAS A GUNSHOT NEAR US. IT FRIGHTENED US ALL. MY 15 YR OLD SON HAD NECK PAIN FROM THE UNEXPECTED EXPULSION FORWARD WHEN HIS HEADREST RANDOMLY DEPLOYED FOR NO REASON...HIS PAIN CONTINUED AS HE BEGAN TO GET MORE STIFF SO HE WAS SCHEDULED , SEEN AND ADJUSTED AT THE CHIROPRACTOR. HE HAD A FEW APPOINTMENTS TO GET THE PAIN TO STOP. I CALLED GRAVEN CHRYSLER OF LEBANON MO WHERE I PURCHASED THE VAN TO GET IT REPAIRED. I WAS TOLD I WOULD BE RESPONSIBLE FOR THE REPLACEMENT DUE TO NO RECALL YET!. THE VAN HAS APPROX. 56,000 MILES AND I HAVE EXTENDED WARRANTY WITH BUMPER TO BUMPER. I WAS THEN TOLD BOTH HEADRESTS WOULD BE REPLACED UBDER THE WARRANTY YET THAT WAS OVER 6 MONTHS AGO. I WAS STILL TOLD TODAY THEY CANNOT GET NEW PARTS IN. MAYBE NEXT MONTH? I AM SCARED TO DRIVE MY VEHICLE! HAD THIS HAPPENED WHILE I WAS DRIVING -IT IS LIKELY I'D HAVE WRECKED AND KILLED MANY PEOPLE! !!THIS IS A MAJOR, DANGEROUS, DEFECT IN MANUFACTURING! IT IS AN EXTREMELY HAZARDOUS CONDITION TO DRIVE WITH DEFECTIVE HEADRESTS! MY SON WAS INJURED, I 'VE FEARED DRIVING IT FOR 6 MONTHS AND AFTER 6 MONTHS STILL NOTHING HAS CHANGED OR BEEN FIXED,! IT IS EMBARRASSING FOR US TO HAVE TO TELL PEOPLE ABOUT HE DEFECT AND ASK THEM TO SIT IN THE BACK. THIS HAS TO QUALIFY FOR A RECALL! THIS SHOULD SHAME CRYSLER DODGE! IT CERTAINLY IS NOT ACCEPTABLE BUSINESS PRACTICE AND LEAVING A SPREADING A POOR REPUTATION FOR OUR LOCAL DEALER, AS WELL AS FOR ALL CHRYSLER DODGE BRANDS. SOMEONE WILL WRECK IF THEY HAVEN'T YET!

WHILE DRIVING DOWN THE HWY AT 60 MPH THE VEHICLE BEGAN TO NOT ACCELERATE. I HAD TO PULL OVER IN THE SIDE OF THE ROAD AND PLACE THE VEHICLE IN PARK. I THEN TRIED TO PUT THE VEHICLE IN DRIVE TO ADVANCE FORWARD BUT THE VEHICLE WOULD ACCELERATE BUT NO GO FASTER THEN 40MPH THE RPMS HOWEVER WE'RE JUMPING AROUND LIKE CRAZY. I WAS ABLE TO DRIVE THE VEHICLE STRAIGHT TO A TRANSMISSION SHOP WHERE THEY LOOKED OVER THE VEHICLE AND DETERMINED THE TOURQUE CONVERTER FAILED AND THE WHOLE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE HAD 94000 MILES.

THE PROBLEM STARTED WHEN I WOULD IDLE THE VEHICLE IN DRIVE AND IT ACTED LIKE IT DIDN'T WANT TO GO. THE ENGINE WOULD JUST REV UP LIKE IT WASN'T IN GEAR. THEN WHILE THE VEHICLE WAS IN MOTION THE RPMS WOULD REV UP SUPER HIGH ON ITS OWN AND THEN THERE WOULD BE A SUDDEN JERK. NOW THE VEHICLE WON'T EVEN GO ABOVE 30 MILES PER HOUR. IT'S ALMOST LIKE THE TRANSMISSION PUMP ISN'T WORKING RIGHT.

MY CAR IS REGULARLY MAINTENANCED BY YOUR DEALERSHIP I ALSO HAVE A MAINTENANCE PLAN THAT I PURCHASED THAT YOUR DEALER REFUSED TO HONOR. I PURCHASED MY CAR FROM DODGE DEALERSHIP ON REISTERSTOWN ROAD IN OWINGS MILLS MD 21117 IN MARCH 2015 APPROXIMATELY LESS THAN 24 MONTHS I BEGAN HAVING TROUBLE WITH MY TIRES AND WAS INFORMED BY DODGE THAT MY VEHICLE WAS USED AND NOT BRAND NEW AS I WAS EXPECTING WHEN I PURCHASED IT FOR 30,0000. LESS THAN 48 YEARS MY ENGINE GAVE UP AND HAS TO BE BUILT FROM SCRATCH PUTTING MY CAR VALUE DOWN AND LEAVING ME AND MY KIDS STRANDED FOR THE HOLIDAYS AND MY GPS STOPPED WORKING COMPLETELY AND NOW I NEED 4 NEW TIRES AGAIN. YOUR DEALERSHIP SOLD ME USED TIRES AND I CONTACTED TIRE MANUFACTURER AND THEY SAID YOU NEED TO REPLACE TIRES THROUGH WARRANTY BUT YOU REFUSE TO DO IT. ALL YOU HAVE TO DO IS FILE A CLAIM BECAUSE YOKOHAMA TIRE MANUFACTURER SAID TIRES SHOULD LAST 50-60K MILES MINE ONLY LAST 30K I PURCHASED NEW BUT YOU GAVE ME USED HOW DOES THIS HAPPEN ON A BRAND NEW CAR? I TOOK MY CAR BACK TO THE DEALER FOR REPAIRS BUT, TO DATE, THE DEALER HAS BEEN UNABLE TO CORRECT THE PROBLEM. THIS PROBLEM SUBSTANTIALLY IMPAIRS BOTH THE USE AND VALUE OF MY CAR. THEREFORE, IF YOU AND/OR YOUR DEALER ARE UNABLE TO CORRECT THIS PROBLEM IN A "REASONABLE NUMBER OF ATTEMPTS" AS THAT PHRASE IS DEFINED IN MARYLAND'S AUTOMOTIVE WARRANTY ENFORCEMENT ACT (MD. CODE ANN., COM. LAW II, 14-1502 (D) ), I WILL EXPECT YOU TO [REPURCHASE OR REPLACE] THE VEHICLE PURSUANT TO 14-1502(C) OF THE ACT. TO RESOLVE THE PROBLEM, I WOULD APPRECIATE MY CAR REPLACED BY A BRAND NEW VEHICLE COMPARABLE TO THE ONE I HAVE NOW OR THE DEALERSHIP TO REPURCHASE MY CAR. THIS CAR HAS BEEN UNRELIABLE AND UNSAFE FOR ME AND MY 4 KIDS. I LOOK FORWARD TO YOUR REPLY AND A RESOLUTION TO MY PROBLEM

TL* THE CONTACT OWNS A 2015 DODGE GRAND CARAVAN. WHILE DRIVING, THE VEHICLE FAILED TO EXCEED 25 MPH WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION SEAL FAILED AND THE TRANSMISSION HAD A DEFECTIVE VALVE. THE DEALER STATED THAT THE TRNSMISSION NEEDED TO BE REPLACED. THE TRANSMISSION WAS NOT REPLACED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE'S WARRANTY HAD EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,000.

ON CITY STREET AND HIGHWAY, ESPECIALLY AFTER FULL STOP. THE CAR WOULD NOT ACCELERATE. WHINING ON LEFT FRONT. ROLLED BACKWARD ON SLIGHT HILL. HAD TOWED TO MECHANIC. ATTACHED IS LIST OF ISSUES, MAINLY POWERTRAIN AND TRANSMISSION. MECHANIC SAID THERE WAS A RECALL FOR THIS ISSUE (CAMPAIGN # 16V461000). DODGE DEALER CLAIMED NO RECALL ON MY SPECIFIC VIN, BUT FOR VEHICLES MADE AT A SIMILAR TIME. ONLY 69000 MILES ON VEHICLE.

THE DRIVER'S SIDE HEADREST DEPLOYED UNEXPECTEDLY. MY VEHICLE WAS PARKED IN MY GARAGE. THE CAR WAS STATIONARY, NOT RUNNING AND HAD NOT BEEN IN ANY KIND OF COLLISION. WHEN I INSPECTED THE INSIDE OF THE HEADREST, THE PLASTIC BRACKETS THAT HOLD THE METAL PIN WERE COMPROMISED. THE METAL PIN IS STILL IN PLACE, BUT THE PLASTIC PRONGS THAT WERE SUPPOSED TO HOLD ONTO THE PIN TO KEEP THE HEADREST IN PLACE BOTH FAILED. ONE CRACKED AND IS PARTIALLY ATTACHED. THE OTHER PRONG CAME OFF COMPLETELY. I BELIEVE THE PLASTIC BROKE FROM BEING UNDER PROLONGED TENSION. WHY WOULD SOMETHING THAT IS DESIGNED TO BE A SAFETY FEATURE BE MADE OUT OF SOMETHING AS FLIMSY AS PLASTIC? I'M SO THANKFUL THAT I WASN'T DRIVING WHEN THIS INCIDENT OCCURRED BECAUSE IT COULD HAVE CAUSED SERIOUS INJURIES. THERE ARE MANY OTHER REPORTS OF DODGE CUSTOMERS HAVING THIS SAME ISSUE. THE ACTIVE HEAD RESTRAINT (AHR) SYSTEM SHOULD BE RECALLED DUE TO SAFETY CONCERNS. THE HEADREST SHOULD NOT DEPLOY BY ITSELF. UNFORTUNATELY, FROM WHAT I HAVE READ, DODGE IS CLAIMING NO RESPONSIBILITY AND THE ISSUE IS NOT COVERED UNDER WARRANTY. THE REPAIR IS AROUND $900, BUT MOST PEOPLE CAN'T AFFORD THAT AND DON'T WANT TO PAY IT ANYWAY BECAUSE THE PROBLEM COULD HAPPEN AGAIN. DODGE SHOULD BE REPAIRING THESE HEADRESTS AT NO COST TO THE CUSTOMERS.

AUTOMATIC TRANSMISSION ISSUE NEEDS REPLACED VEHICLE 4 YEARS OLD AND CYLINDER 2 ENGINE MISFIRE

THE PASSENGER SIDE HEADREST DEPLOYED WITHOUT COLLISION. I DID NOT HEAR IT DEPLOY SO I'M ASSUMING IT HAPPENED WHEN THE VAN WAS PARKED AND I WAS NOT IN IT. UNSURE IF VAN WAS RUNNING OR OFF. THE REASON IT DEPLOYED IS PLASTIC PARTS THAT SHOULD BE ATTACHED TO METAL PIN INSIDE BROKE. DANGEROUS DESIGN! I HAVE READ ABOUT THIS ISSUE WITH MANY OTHER PEOPLE'S 2015 DODGE GRAND CARAVAN. THE $900.REPAIR COST FOR THESE DEFECTIVE HEADRESTS IS RIDICULOUS! ESPECIALLY KNOWING IT MAY HAPPEN AGAIN.

2015 DODGE CARAVAN - PASSENGER SLIDING DOOR STARTED MAKING A CLICKING NOISE WHEN LOCKING OR UNLOCKING THE DOORS.