2014 DODGE GRAND CARAVAN Complaints

TL* THE CONTACT OWNS A 2014 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 04/07/15*LJ THE CONSUMER STATED HE WENT BACK TO THE DEALER AND THEY RETURNED THE VEHICLE TO HIM, IN 10 MINUTES. THE CONSUMER DID NOT BELIEVE THEY COMPLETED THE RECALL. UPDATED 05/12/15*JB

ENGINE OIL CAPACITY IS LISTED AS 6 QUARTS (US) IN MULTIPLE SOURCES, HOWEVER AFTER DRAINING AND REFILLING ENGINE ON A LEVEL SURFACE WITH 6 QUARTS, THE DIPSTICK READING SHOWED AT MIN LEVEL. AFTER ADDING AN ADDITIONAL 1/2 QUART, THE LEVEL REACHED THE FULL MARK. MOST VEHICLE DIPSTICKS ARE DESIGNED SUCH THAT THE AMOUNT OF OIL REQUIRED TO RAISE THE LEVEL FROM MIN TO MAX IS 1 QUART. THERE IS NO INDICATION ON THE DIPSTICK TO INDICATE EITHER WAY. THIS MIGHT ALSO EXPLAIN WHY MY DEALER OVERFILLED THE CRANKCASE WHEN I HAD THEM PERFORM A PREVIOUS OIL CHANGE. UNDERFILLING AS WELL AS OVERFILLING THE OIL CAN RESULT IN PREMATURE ENGINE WEAR AND FAILURE, AS PER MANUFACTURERS OWN LITERATURE AND AS SUCH MAY CONSTITUTE A POTENTIAL SAFETY HAZARD. A TSB SHOULD BE ISSUED TO SPECIFY THE CORRECT CAPACITY (6.5QTS? UNLESS DIPSTICK MARKINGS ARE WRONG) AND ALSO TO EXPLAIN THE DIPSTICK MARKINGS, ASSUMING THE CURRENT DESIGN IS CORRECT. *TR

WE RECEIVED A NOTICE OF THE REAR QUARTER VENT WINDOW SWITCH SAFETY RECALL IN MAY OF 2014, INDICATING THAT THERE WAS AN ISSUE AND THAT WE'D BE CONTACTED AGAIN WHEN REPAIRS COULD BE ADDRESSED. WE DID NOT RECEIVE ANOTHER NOTICE UNTIL JANUARY 2015, WHICH SAID WE'D NEED TO CONTACT OUR DEALER TO SCHEDULE A REPAIR. WHEN CONTACTING OUR DEALER, MULTIPLE TIMES... THEY FINALLY TOLD US THAT THEY'RE GETTING ABOUT 2 PARTS PER WEEK... AND THERE IS A BACKLOG OF OVER 20 PEOPLE ON THE LIST AHEAD OF US. THIS AMOUNT OF TIME TO RESOLVE A SAFETY ISSUE IS UNACCEPTABLE. PLEASE HELP ADDRESS THIS SO THAT THE PROCESS MAY BE IMPROVED. *TR

TL*THE CONTACT OWNS A 2014 DODGE GRAND CARAVAN. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE. UPDATED 4/21/15*CN THE VEHICLE WAS REPAIRED. UPDATED 04/23/15*JB

I HAVE RECEIVED A SAFETY RECALL NOTICE (P25/NHTSA 4V-234) FOR OUR 2014 DODGE GRAND CARAVAN REAR QUARTER PANEL WINDOW SWITCH. OUR VEHICLE WAS TAKEN IN DURING THE SUMMER MONTHS TO STEW HANSON DODGE IN CLIVE, IA. THE SWITCH WAS DISCONNECTED, AND I HAVE BEEN AWAITING FURTHER CONTACT FROM THEM EVER SINCE. I HAVE INQUIRED TO THEM ON MULTIPLE OCCASIONS ABOUT THE STATUS OF THE NEW PART AND WHEN THEY WILL COMPLETELY FIX THE ISSUE. EACH TIME, I AM TOLD BY THEIR SERVICE DEPARTMENT THAT THEY DO NOT HAVE ANY NEW PARTS, AND WILL CONTACT ME AS SOON AS THEY HAVE THEM. I FEEL THAT 6 MONTHS IS A SUFFICIENT TIME FRAME TO HAVE THIS FIXED, THINK IT IS UNACCEPTABLE THAT THIS HAS NOT BEEN TAKEN CARE OF SOONER. MEANWHILE, I HAVEN'T BEEN ABLE TO USE THE WINDOW IN MY VEHICLE BECAUSE OF THIS. I WOULD LIKE TO HAVE A REMEDY TO THIS PROBLEM AS SOON AS POSSIBLE. THANK YOU FOR YOUR TIME. *TR

I TOOK MY VEHICLE IN AS REQUESTED FOR CHRYSLER RECALL # P25 BACK IN MAY 2014 AND THEY DISCONNECTED THE SWITCH AND WE ARE STILL WAITING FOR THE FIX??? *TR

OUR 2014 DODGE GRAND CARAVAN IS EXHIBITING THE SAME SYMPTOMS AS THOSE PRESENTED IN RECALL P64/NHTSA 14V-632 AND INVESTIGATION WITH NHTSA ACTION NUMBER: DP14004. THE AIR BAG LIGHT COMES ON FREQUENTLY, THE LOW TIRE PRESSURE LIGHT COMES ON FREQUENTLY AND THE TRACTION CONTROL LIGHT COMES ON FREQUENTLY. THE VAN IS A WHEEL CHAIR ACCESSIBLE VAN. I CONTACTED THE DEALER WHERE I PURCHASED THE VAN, WHICH IS A SPECIALTY COMPANY, NOT A DODGE DEALER. THEY INSTRUCTED ME TO CONTACT DODGE. THE LOCAL DODGE DEALER STATED MY VAN DOES NOT FALL UNDER THE RECALL, EVEN THOUGH IT'S HAVING THE SAME SYMPTOMS. I AM BRINGING IT TO THE DEALER WHERE I PURCHASED IT SO THEY CAN LOOK IT OVER AGAIN, BUT THEY CAN'T DO RECALL WORK. MY VAN IS AT RISK OF CATCHING ON FIRE WHILE I'M TRANSPORTING MY DISABLED DAUGHTER. *TR

HAVE RECEIVED TWO RECALL NOTICES P25/ NHTSA 14V-234 (REAR QUARTER WINDOW SWITCH MAY OVERHEAT); THE FIRST IN JUNE 2014 AND THE SECOND JANUARY 2015. LOCAL DEALER SAYS THE PARTS HAVE NOT YET BEEN MADE AVAILABLE TO DEALERS. THIS SEEMS LIKE AN UNREASONABLE AMOUNT OF TIME FOR PARTS TO BE MADE AVAILABLE. *TR

I RECEIVED A SECOND RECALL NOTICE LETTING ME KNOW THAT CHRYSLER HAD FOUND A REPAIR FOR RECALL P25/NHTSA 14V-234 AND TO CALL MY DEALER TO SCHEDULE A REPAIR. WHEN I CALLED THE DEALER WE USUALLY USE (NIKLES IN PETERSBURG, IL) THE VERY RUDE SERVICE GUY TOLD ME THAT THEY DID NOT HAVE THE PARTS IN, DID NOT KNOW WHEN THEY EXPECTED THEM, AND WOULD NOT ORDER THEM. BASICALLY, REFUSING TO DO THE REQUIRED RECALL REPAIR. I HAD TO CALL ANOTHER DEALER AND THEY WERE VERY NICE AND EXPLAINED THAT I NEEDED TO BRING THE CAR IN AND THEY WOULD NEED TO QUICKLY CHECK AND SEE IF I HAD A GREEN OR BLUE SWITCH AND THEN THEY COULD ORDER THE PART AND COMPLETE THE REPAIR. I TRIED TO CALL THE NUMBER PROVIDED BY CHRYSLER TO REPORT THE FIRST DEALER REFUSING TO DO THE REPAIR AND HAD TO LISTEN TO AN OUTDATED RECALL MESSAGE (FROM BEFORE THEY FOUND A REPAIR AND WERE JUST DISABLING) AND THEN WAITED ALMOST AN HOUR ON HOLD BEFORE HANGING UP AND TRYING THIS WEBSITE.

TL* THE CONTACT OWNS A 2014 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE CRASHED THE VEHICLE INTO THE REAR OF A SECOND VEHICLE. THE CONTACT INDICATED THAT DURING THE CRASH, THE FRONT DRIVER AND PASSENGER SIDE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED INJURIES TO THE HEAD, NECK, AND CHEST. THE FRONT PASSENGER SUSTAINED INJURIES TO THE BACK AND CHEST. THE CONTACT STATED THAT BOTH OCCUPANTS REQUIRED MEDICAL TREATMENT. A POLICE REPORT WAS FILED AT THE SCENE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,800. UPDATED 3/12/15*CN UPDATED 6/19/2015*JS