2016 DODGE GRAND CARAVAN Complaints

AZ - 2016 DODGE GRAND CARAVAN R/T, APPROX 63,500 MI. 2 WEEKS AGO I WENT TO START THE VEHICLE AND IT WOULDN'T START. I ASSUMED IT WAS THE BATTERY BECAUSE ITS A FAIRLY NEW VEHICLE. I GAVE IT A JUMP AND THE VEHICLE STARTED. I SET THE TIME AS IT HAD RESET TO 12:00AM BUT RADIO STATIONS WERE STILL PROGRAMMED. I WENT ON A 3HR DRIVE BACK HOME WITH NO ISSUES AND FIGURED THE BATTERY WAS CHARGED BY THE TIME I GOT HOME. BEFORE I WENT INSIDE FOR THE NIGHT, I ATTEMPTED TO START VEHICLE UP AND IT STARTED WITH NO ISSUES. THE NEXT MORNING I WENT TO START THE VEHICLE AND IT WOULD NOT START ON THE FIRST OR SECOND ATTEMPT. I NOTICED THE DISPLAY ON THE DASH WOULD ALTERNATE FROM "RUN" TO "OFF" EACH TIME I WOULD TRY TO START IT. THE THIRD TRY THE VEHICLE STARTED FOR A GOOD 3-5 SECONDS THEN DIED. THE NEXT ATTEMPT THE VEHICLE STARTED. I HAD THE SAME ISSUES AFTER WORK AND EACH TIME I WOULD THINK IT WAS THE BATTERY BECAUSE THE CAR WOULD TRY TO TURN OVER AND DASH WOULD ALTERNATE START TO OFF AND THE CLOCK ON THE RADIO WOULD RESET TO 12:00 AM. THIS HAS BEEN GOING ON FOR 2 WEEKS NOW, I REACHED THE POINT OF REPLACING THE ALTERNATOR. I ALSO HAD THE NEW ALTERNATOR AND BATTERY TESTED, BOTH TESTED GOOD. WHAT KEPT LEADING ME TO A BAD ALTERNATOR/BATTERY WAS THE FACT THAT THE CLOCK WOULD RESET AND THE FIRST FEW ATTEMPTS TO START THE VEHICLE WOULD NOT WORK. MY THINKING STARTED TO CHANGE AS THE DAYS PASSED. I THOUGHT THAT HAD IT BEEN A BATTERY OR CHARGING ISSUE THE BATTERY WOULD HAVE BEEN DEAD BY NOW. TODAY I WENT THROUGH THE SAME ROUTINE, TRIED TWICE TO START, THEN IT WOULD START THEN STALL, OF COURSE THE LAST TRY IT WOULD STAY ON. SAME THING IN THE EVENING, AFTER WORK, BUT THIS TIME WHILE DRIVING THE VEHICLE STALLED OUT WHILE DRIVING IN TRAFFIC AT 45MPH. NO WARNINGS OR CHECK ENGINE LIGHT, I PULLED OVER, VEHICLE STARTED RIGHT UP. A SEARCH OF THE SYMPTOMS LEAD ME TO TIPM ISSUES EARLIER MODELS WERE HAVING.

TL* THE CONTACT OWNS A 2016 DODGE CARAVAN. WHILE DRIVING 60 MPH APPROACHING AN INTERSECTION, THE VEHICLE ACCELERATED WITHOUT WARNING WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, AND THE FAILURE WENT AWAY. THE VEHICLE WAS TAKEN TO DODGE OF BURNSVILLE (12101 HWY 35 W S, BURNSVILLE, MN 55337, (952) 894-9000) FOR DIAGNOSTIC TESTING, BUT NO FAILURE COULD BE FOUND. THE DEALER INFORMED THE CONTACT THAT THEY WOULD UPDATE THE COMPUTER SOFTWARE; HOWEVER, THE FAILURE COULD RECUR. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS. THE FAILURE MILEAGE WAS 10,350.

VEHICLE HAS SLIGHTLY OVER 17000 MILES AND FRONT TIRES ARE BALD. WE HAVE TAKEN TO DEALER FOR ALL SCHEDULED SERVICES AND TIRE ROTATIONS. LAST ROTATION OF TIRES 3/18 WITH NO COMMENT OR CAUTION FROM TECHNICIANS. DURING DISCUSSION WITH SERVICE MANAGER SHE HAD ALL SORTS OF EXCUSES FOR WHY THIS COULD OCCUR. I ASKED ABOUT THE TIRE WARRANTY AND SHE HAD NO INFO TO SHARE. ADDITIONALLY, CONVENIENTLY SHE COULD NOT FIND ANY RECORD OF OUR VEHICLE BEING TO THEM FOR SERVICE SINCE PURCHASE. I DO HAVE PROOF.

TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V814000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SHERMAN DODGE CHRYSLER JEEP RAM (7601 SKOKIE BLVD, SKOKIE, IL) WAS CONTACTED AND REFUSED TO REPAIR THE VEHICLE, CITING IT WAS THE CONTACT'S RESPONSIBILITY TO CONTACT THE COMPANY THE VEHICLE WAS LEASED FROM SO THEY COULD SEND THEM THE PART. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

THE PASSENGER SIDE HEADREST POPPED FORWARD AFTER THE PLASTIC THAT HOLDS THE STEEL PIN IN PLACE FAILED. I WAS JUST DRIVING DOWN THE ROAD WHEN I HEARD A LOUD BANG. THERE WASN'T ANY ROUGH ROAD, BUMPS ETC. AFTER I STOPPED TO INSPECT IT, I NOTICED THE BROKEN PLASTIC FRAME.

TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. WHILE STOPPED AT A RED LIGHT AND ATTEMPTING TO ACCELERATE, THE VEHICLE FAILED TO MOVE. THE CONTACT STATED THAT THE RPMS INCREASED AND THE VEHICLE HESITATED. THE CONTACT ALSO STATED THAT THE BRAKE PEDAL FAILED TO RETRACT ONCE IT WAS RELEASED. AFTERWARDS, THE VEHICLE INADVERTENTLY ACCELERATED TO 55 MPH. AS A RESULT, THE CONTACT HAD TO PLACE THE GEAR SHIFTER IN NEUTRAL AND DEPRESS THE BRAKE PEDAL TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER TO THE SIDE OF THE ROADWAY SAFELY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND INFORMED THE CONTACT THAT A TOW WOULD BE PROVIDED. THE MANUFACTURER PROVIDED CASE NUMBER: [XXX]. THE VEHICLE WAS TOWED TO ALLEN SAMUELS DODGE CHRYSLER JEEP RAM (201 W LOOP 340, WACO, TX 76712, (254) 848-6200) WHERE IT WAS AWAITING DIAGNOSTIC TESTING AND REPAIRS. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. *TT *DT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR CONSUMER STATED THIS WAS THE SECOND ATTEMPT TAKING MY 2016 DODGE GRAND CARAVAN TO THE DEALERSHIP TO FIND OUT WHY MY GAS PEDAL STUCK TO THE FLOOR OF MY VEHICLE. AND VEHICLE TENTS ACCELERATE AND PICK UP SPEED, RPMS REVVING UP WHILE DRIVING. THE ISSUE AND DEFECT AND MECHANICAL ISSUES STILL EXIST. I AM SCHEDULED FOR OCTOBER 16TH 2018. TO TAKE THE VECHICLE BACK TO ALLEN SAMUELS DODGE CHRYSLER FOR THE THIRD TIME. YOU WILL FIND ATTACHED INVOICE FROM MY LAST VISIT FROM THE ABOVE CASE. NOTHING HAS CHANGED. FAMILY LIFE IS AT STAKE HERE EVERY TIME WE GET BEHIND THE WHEEL OF THIS VEHICLE THIS IS WHAT WE HAVE TO WORRY ABOUT THE GAS PEDAL STICKING TO THE FLOOR AGAIN DRIVING WITH IS ON YOUR MIND IT'S NOTA PLEASANT THOUGHT. YET AND STILL BOTH TIMES THAT WE HAVE TAKING A VEHICLE IN TO GET A DIAGNOSTIC AND INSPECTION OF THE PROBLEM AND DEFECT WE TOLD THAT THEY CANNOT DUPLICATE THE PROBLEM. UPDATED 10/18/18*JB

TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. WHILE DRIVING, THE ACCELERATOR PEDAL BECAME STUCK AND THE VEHICLE CONTINUED TO ACCELERATE. THE CONTACT WAS ABLE TO SAFELY SHIFT THE VEHICLE INTO NEUTRAL AND MANUALLY PULL THE ACCELERATOR PEDAL BACK TO POSITION. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO ALLEN SAMUELS DODGE CHRYSLER JEEP RAM (201 W LOOP 340, WACO, TX 76712); HOWEVER, THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: 34782747. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. THE VIN WAS NOT AVAILABLE.

DRIVER SIDE SLIDING DOOR LOCK FAILED. DOOR IS SHUT AND LOCKED AND CANNOT BE UNLOCKED WITH KEY FOB OR BUTTONS ON DRIVER'S DOOR. DOOR CANNOT BE UNLOCKED MANUALLY, SLIDE LEVER WILL NOT MOVE. PASSENGER SLIDING DOOR LOCK IS MAKING LOUD BUZZING NOISE WHEN LOCKING OR UNLOCKING AND SOMETIMES HAS TO BE LOCKED/UNLOCKED MANUALLY. VEHICLE HAS NOT BEEN TAKEN TO DEALER YET/

TRANSMISSION PUMP AT ABOUT 20-30 MPH THE TRANSMISSION DOES NOT SHIFT SMOOTHLY OR AT 40MPH IT SLIPS INTO NEUTRAL AND REVS TO 4000 RPMS BUT THE SPEED DOES NOT INCREASE.

THIS IS WHAT YOU GET WITH DODGE!! - PURCHASED MY DODGE GRAND CARAVAN LESS THAN 2 YEARS AGO AND THE TRANSMITION IS GONE LESS THAN 1,000 MILES AFTER THE WARRANTY. THEY WILL NOT BE HELPING ME AT ALL.. LISTEN TO HOW THEY TREAT THEIR CUSTOMER'S BELOW!