2013 DODGE JOURNEY Complaints

TAKATA RECALL. MY CAR DOESN'T WANT TO START. I TRIED JUMP STARTING IT DIDN'T WORK. THE DISPLAY SAY VEHICLE NOT IN PARK. BATTERY IS FINE.

TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING 65 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT WAS CONCERNED THAT THE AIR BAGS MAY NOT DEPLOY IN THE EVENT OF A CRASH. THE VEHICLE WAS TAKEN TO VICTORVILLE MOTORS (14617 CIVIC DR., VICTORVILLE, CA 92394, (760) 733-8484). THE DEALER INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 17V432000 (AIR BAGS). THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 77,174.

THE ACTIVE HEADREST HAS FAILED. I INITIALLY THOUGHT IT WAS DEPLOYED, BUT AFTER ATTEMPTING TO RESET THE UNIT, I NOTICED THE SILVER PIN THAT WAS DESIGNED TO HOLD THE HEADREST IN POSITION WAS LOOSE. THE SMALL PIECES OF PLASTIC THAT HELD THIS IN PLACE HAVE COMPLETELY BROKEN LOOSE, THUS DEPLOYING THE HEADREST. CLOSING THIS BACK INTO POSITION IS NOW IMPOSSIBLE. I CONSIDERED ORDERING A REPLACEMENT PART, BUT WHY SHOULD I BUY SOMETHING THAT IS LIKELY TO FAIL? I CALLED THE DEALER TO SEE WHAT THEY WOULD CHARGE TO FIX THIS FOR ME, AFTER BEING QUOTED $192 IN LABOR, I DECIDED THAT THEY WOULD NOT BE HELPING ME WITH THIS. I'M GLAD THIS DID NOT SLAP ME IN THE BACK OF THE HEAD WHILE I WAS DRIVING. THIS COULD VERY WELL KNOCK A DRIVER UNCONSCIOUS, OR CAUSE HIM OR HER TO LOSE CONTROL OF THE VEHICLE. IT IS MY OPINION THIS NEEDS TO BE EXAMINED BEFORE SOMEONE IS KILLED, OR DO WE HAVE TO WAIT FOR THAT TO HAPPEN BEFORE A RECALL IS ISSUED? MY VEHICLE WAS STATIONARY. I FOUND THE HEADREST OPEN WHEN I OPENED THE DOOR TO GO TO WORK. I WOULD BE MORE THAN HAPPY TO DISCUSS THIS FURTHER. I CAN GET PHOTOS OF THE BROKEN HEADREST, I'M AT WORK AT THE MOMENT, BUT I CAN TAKE PICTURES TONIGHT AND UPLOAD TOMORROW IF NEED BE. THANK YOU FOR YOUR TIME. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

FOR OVER 2 YEARS I'VE TRIED VARIOUS THINGS TO GET MY REVERSE LIGHTS TO WORK. CHECKED FUSES, CHECKED THE BULBS. ONE DAY MY REVERSE LIGHTS STOPPED WORKING, MY HATCH STOPPED LOCKING AND UNLOCKING WHILE ALL OTHER DOORS COMPLIED. AND SOME OF MY BRAKE LIGHTS STOPPED WORKING. AFTER VIGOROUSLY YOUTUBING, I FOUND A VIDEO ON CHANGING THE LIFTGATE WIRING. WHERE I FOUND MY ISSUE. THIS IS A SERIOUS FIRE HAZARD!! WHEN I REMOVED THE WIRING HARNESS, 4 OF MY WIRES LOOKED AS THOUGH THEY HAD BEEN CUT. NO WONDER THINGS WEREN'T WORKING.. AFTER USING ELECTRICAL CONNECTORS AND ELECTRICAL TAPE MY REVERSE LIGHTS ARE NOW FIXED. HOWEVER, KNOWING I COULD'VE DIED IN A CAR FIRE JUST DOESN'T SIT WELL FOR ME AND MY CHILDREN.

TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 5 MPH WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE DID NOT STOP AND CHRASHED INTO A TREE. THERE WERE NO INJURIES SUSTAINED AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AT A LOCAL DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,332.

TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 20 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO STOP THE VEHICLE. THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD. IN ORDER TO STOP THE VEHICLE, THE BRAKE PEDAL HAD TO BE PUMPED SEVERAL TIMES. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD, WAITED A FEW MINUTES, AND WAS ABLE TO DRIVE THE VEHICLE HOME. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE MASTER CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 113,000. THE VIN WAS NOT AVAILABLE.

WE HAVE OWNED OUR JOURNEY FOR THREE YEARS. STARTING LAST YEAR WE HAVE HAD A SIGNIFICANT ELECTRICAL ISSUE THAT NO ONE CAN FIX. IN ORDER TO UNLOCK OUR DOORS, ONE HAS TO PRESS UNLOCK AN UPWARD OF 5 TIMES. THIS HAS BECOME AN EVERYDAY OCCURRENCE AND POSES A THREAT TO SAFETY IF WE EVER GET IN AN ACCIDENT. DURING THESE EVENTS THE VEHICLE IS STATIONARY. WE HAVE NOTICED THAT THE CLOCK IN THE JOURNEY WILL EITHER GAIN TIME OR LOOSE IT, WITHOUT US EVEN TOUCHING IT OVER THE COURSE OF A WEEK OR MORE AT A TIME, WE'VE GIVEN UP ON SETTING IT AT ALL. AGAIN, THE VEHICLE IS STATIONARY. ONE IN EVERY FOUR TIMES ENTERING THE JOURNEY, OUR MAIN DOME LIGHT (AROUND THE SECOND ROW OF SEATS) WILL BE ILLUMINATED WITHOUT ANY INTERACTION FROM US AND ITS NORMALLY ON FOR HOURS AT A TIME. STATIONARY IN OUR DRIVEWAY OR IN A PARKING LOT. FINALLY, OUR REAR WINDSHIELD WIPER SEEMS TO HAVE A SHORT OR SOMETHING WRONG WITH IT. SOME DAYS IT WORKS PERFECTLY FINE AND OTHER DAYS WE ARE UNABLE TO TURN IT ON TO USE IT. I OFTEN GO OUT TO THE CAR AND NOTICE THE WIPER IS HALF DONE WIPING THE WINDOW AND STUCK THERE. RECENTLY IF YOU HIT A BUMP, THE REAR WINDSHIELD WIPER WOULD GO OFF AND WIPE THE GLASS WITHOUT OUR INTERACTION. ALL OF THIS HAPPENS WHILE STATIONARY OR WHILE DRIVING. ALSO JUST RECENTLY ITS NOTICED BY MY WIFE THAT THE JOURNEY SOMETIMES LOCKS IF WE SHUT THE DOOR WHILE WARMING IT UP. SHE MENTIONED THAT SOMETIMES WHEN LOCKING THE CAR IT WOULD HONK MORE THAN ONCE OR SOMETIMES THE KEY FOB WASN'T OPERATIONAL (LEADING TO US OPENING UP THE KEY FOB, MAKING SURE THE BATTERY WAS SEATED PROPERLY AND CLOSING IT BACK UP) THIS IS WHILE STATIONARY. THE DATE I HAVE ASSOCIATED WITH THIS ISN'T THE DATE OF THE OCCURRENCE BECAUSE THIS HAS ALL TAKEN PLACE OVER THE PAST YEAR TO A LITTLE LONGER THAN A YEAR. WE'VE TAKEN IT TO MORE THAN ONE REPAIR SHOP TO NO AVAIL.

I APPLIED MY BRAKES AND THEY BECAME SPONGY THEN SHORTLY AFTER THAT THE BRAKES ALMOST WOULD NOT STOP. VEHICLE IS UNSAFE TO DRIVE. THE BRAKES BEGAN TO BOTTOM OUT EVEN WHEN APPLIED WHILE IN PARK. THERE IS NO LOSS OF BRAKE FLUID IN MASTER CYLINDER. SUSPECT ABS SYSTEM. THERE WAS A RECALL TO FIX ABS FAILURE THAT THE DEALER DID.

MY BATTERY DIED AT YEAR AND A HALF, OF 3 YEAR WARRANTY. AFTER GOING SEVERAL ROUNDS AND UP TO MANAGER, THEY REPLACED THE DEFECTIVE BATTERY. I HAD RCVD INFO ON RECALL T47, W/AIRBAGS AND STEERING WIRING ISSUE, SO HAD THAT TAKEN CARE OF ALSO. I P/U JOURNEY, ON MY WAY HM THE ESC LIGHT KEPT COMING ON AND BRAKES WOULD LOCK UP, CAR WOULD PULL TO THE LEFT AND ALOT OF RATTLING UNDER THE FRONT END, PULLING ME INTO OTHER LANE. IT WAS DRY, NO RAIN ON A STRAIGHT ROAD. CALLED HAD TO WAIT 4 DAYS TO TAKE BACK IN, TOLD THEY FORGOT TO RE-INITIALIZE ABS SYSTEM AND THAT THE BATTERY BEING DISCONNECTED CAUSED ISSUE, I ASKED WHY IT DIDN'T HAPPEN AFTER 1ST BATTERY WAS REPLACED, THEY DIDN'T KNOW. ON MY WAY HOME, THE ISSUE WAS BACK, TOOK IT BACK TO LHMILLER DODGE, WAS THEN TOLD THAT THEY NEED TO DIAGNOSE, SAYING IT COULD BE CLOCK SPRING/AXLE/DRIVESHAFT/DIFFERENTIAL AND IT WILL COST SEVERAL HUNDREDS JUST TO DIAGNOSE. I ASKED IF THEY COULD REPLACE THE INITIAL RECALLED R16 ESC PART AND WAS TOLD THAT WOULD BE AT MY EXPENSE. I WAS TOLD THAT THEY DID NOT OPEN THE STEERING WHEEL/SHAFT TO HAVE CAUSED THE ISSUE W/CLOCK SPRING DURING T47 REPAIR. THE INSTRUCTIONS ON REPLACEMENT SHOW THAT THEY WOULD HAVE TO OPEN IT AND BE IN DIRECT CONTACT W/CLOCK SPRING. THEY ARE WANTING TO PAY FOR WHAT WAS NOT REPLACED AND WHAT THEY DAMAGED. MY CAR IS STILL HAVING THE ISSUE AND I THINK THEY SHOULD REPLACE THE ESC PART AND CLOCK SPRING AT NO CHARGE. I DON'T HAVE MONEY TO GET A DIAGNOSIS AND THEN HAVE TO PAY ADDITIONAL FOR REPAIR. THE ESC LIGHT COMES ON WHILE I AM IN PARK AND WHILE DRIVING ON STRAIGHT CITY ROADS, IT ENGAGES AND THE VEHICLE STARTS TO SLOW DOWN LIKE IT IS GOING TO STALL AND YOU CANNOT APPLY GAS OR IT PULLS MORE. BEFORE I TOOK IT IN FOR THE WARRANTIED BATTERY AND RECALL, I HAD NO ISSUES WITH THE VEHICLE.

BLEW ANOTHER (NHTSA ID INCIDENT NUMBER: 11061972) POWER STEERING HOSE THIS MORNING, SIX WEEKS AFTER GETTING IT FIXED ON 1/08/2018 IN THE NORTHWESTERN MINNESOTA. COLD WEATHER. RELATED TO RECALL RECALL #16V-273. IT WAS RUNNING STATIONARY, JUST WARMING UP TO LEAVE FOR THE MORNING.