2013 DODGE JOURNEY Complaints

ON SEPTEMBER 28 2016 2:30 PM RIDING NORTH ON HWY 59 FROM KINGWOOD WE HAD JUST PASSED THRU SHEPPARD TX. WE HAD BEEN ON CRUISE AT 70 MPH SINCE CLEVELAND TX WHEN WE HEARD A LOUD EXPLOSION MY HEAD REST HAD EXPLODED AND PUSHED MY HEAD FORWARD FAST. MY HUSBAND WAS DRIVING AND HE THOUGHT I HAD BEEN SHOT BY A STRAY BULLET THE WAY MY HEAD BOLTED FORWARD.

I OWN A 2013 DODGE JOURNEY. ON OCTOBER 5TH MANY ELECTRICAL ISSUES BEGAN AND CONTINUE EVEN AFTER THE RECALLS HERE ADDRESSED. ABS LIGHT CAME ON, TRACTION CONTROL DISABLED, CRUISE CONTROL FUNCTION QUIT WORKING DASH DISPLAYS/TOUCHSCREEN BEGAN TO FLICKER, BLUETOOTH/UCONNECT/VOICE SYSTEMS BECAME NON-RESPONSIVE, AMBIENT LIGHTING ON THE PASSENGER SIDE FLICKERS ON AND OFF, AND THE CLIMATE CONTROL SYSTEM TURNED ON AFTER BEING SET TO THE OFF POSITION. THE VEHICLE CABIN IS BEING CONTAMINATED BY FUMES AND BY THE FIBERGLASS SOUNDPROOFING THAT IS SOMEHOW ENTERING THE CABIN. DEALERSHIP CLAIMS THE RECALLS WERE ADDRESSED ABUT THE ABS AND TRACTION CONTROL ISSUES ARE DUE TO A SPEED CONTROL SENSOR, WANTS TO CHARGE ME THE $227 FOR THIS SENSOR, THE VOICE SYSTEM IS DUE TO ANOTHER MODULE (STILL AWAITING PRICING), CAN'T FIGURE OUT WHY THE VARIOUS OTHER ELECTRICAL ISSUES ARE OCCURRING, NOR HOW THE FIBERGLASS AND FUMES ARE GETTING IN AND THAT NONE OF THIS IS COVERED BY THE RECALLS NOR BY MY MANUFACTURER POWERTRAIN WARRANTY, AND HE KNOWS MANY PEOPLE THAT HAVEN'T WRECKED DRIVING WITHOUT THE TRACTION CONTROL AND ABS SYSTEMS SO WE CAN PICK IT UP AND DRIVE IT UNTIL WE ARE READY TO ORDER THE PARTS AND PAY FOR THE REPAIR. FIBERGLASS CONTAMINATION IS A PRETTY SERIOUS ISSUE THAT CAUSES CANCER AND VARIOUS OTHER HEALTH ISSUES, THE TRACTION CONTROL, DASHBOARD DISPLAY, AND ANTILOCK BREAKING SYSTEMS ARE A SERIOUS SAFETY CONCERN AND THE RECALL STATED LOSS OF CONTROL COULD RESULT IN A CRASH AND THE VEHICLE SHOULD BE FIXED IMMEDIATELY

AT 80K MILES THE CATALYTIC CONVERTER SENSOR WENT BAD. ALSO BREAK SYSTEM LIGHT AND TIRE PRESSURE LIGHT WONT GO OFF.

TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT HAD NOT EXPERIENCED A BRAKE FAILURE UNTIL THE VEHICLE WAS REPAIRED FOR NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). AFTER THE DEALER'S REPAIR, THERE WAS EXTENSIVE MOISTURE. THE DEALER LATER DETERMINED THAT ALL THE CALIPERS WERE RUSTED AND CORRODED. THE DEALER STATED THAT THE PARTS NEEDED TO BE REPLACED. THE MANUFACTURER'S REMEDY FOR THE RECALL FAILED TO PROVIDE A SOLUTION AND THE CONDITION CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE SEVERAL TIMES AND PROVIDED NO SOLUTION OTHER THAN FOR THE CONTACT TO REPLACE THE PARTS. THE DEALER DID NOT INDICATE WHAT CAUSED THE MOISTURE AFTER THE RECALL REPAIR WAS COMPLETED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 35 MPH, THE BRAKES MALFUNCTIONED AND THE VEHICLE CRASHED INTO A TRAILER. THE DRIVER SUSTAINED INJURIES TO THE LEGS AND BACK, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED AND A POLICE REPORT WAS FILED. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE BRAKE MASTER CYLINDER ROD FAILED AND CAUSED THE BRAKES TO MALFUNCTION. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.

TL* THE CONTACT OWNED A 2013 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 60 MPH, THE STABILITY CONTROL FAILED WITHOUT WARNING. THE CONTACT ATTEMPTED TO APPLY THE BRAKES; HOWEVER, THE BRAKES FAILED AND A CRASH OCCURRED. THE CONTACT WAS UNABLE TO PROVIDE DETAILS OF THE CRASH AND HOW SHE RECEIVED HEAD INJURIES AND LOST CONSCIOUSNESS. THE VEHICLE WAS TOWED AND DESTROYED. A POLICE REPORT WAS FILED. THE CONTACT RECEIVED FACIAL, NECK, TONGUE, AND HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS LATER INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) AND 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE VEHICLE WAS TOTALED BEFORE A REMEDY WAS AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 26,000.

TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE DEALER INDICATED THAT THE PARTS WERE ON A NATIONAL BACK ORDER. THE MANUFACTURER WAS UNABLE TO PROVIDE A REASONABLE TIME FRAME TO SUPPLY THE PARTS TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

AXLE NUTS - 2013 DODGE JOURNEY, FELT AS THOUGH THE VEHICLE WAS GOING TO BUCKLE UNDER THE FRONT END, ESPECIALLY IF I HAD TO MAKE A SUDDEN STOP. I LOUD CLUNK TYPE NOISE WOULD ACCOMPANY THE JOLT FEELING. BEGAN OCCURRING MORE OFTEN, TO INCLUDE WHEN VEHICLE WOULD SHIFT. TOOK IT INTO THE SHOP THE FIRST TIME, AND THE ORDER WAS WRITTEN UP AS 'RE-TORQUE THE AXLE NUTS'. ISSUE CONTINUED, BUT WAS ALWAYS DESCRIBED AS 'COULD NOT DUPLICATE THE ISSUE'. AFTER NUMEROUS ATTEMPTS, I WAS TOLD THAT THEY HAD TO REPLACE THE AXLE NUTS AS IT LOOKS AS THOUGH THEY HAD BEEN COMPROMISED. I INFORMED THEM OF THE PREVIOUS FIX, AND WAS TOLD THAT YOU CAN NOT RE-TORQUE AXLE NUTS, THEY SHOULD HAVE BEEN REPLACED. THE DEALERSHIP TRIED TO MAKE ME PAY, AS IT WAS SOMETHING NOT COVERED UNDER WARRANTY UNTIL I BROUGHT UP WHAT THEY HAD DONE, SO THEY TOOK THE LOSS. I WOULD THINK THAT THE AXLE NUTS SHOULD HAVE NEVER BECOME LOOSE TO BEGIN WITH, AS IT SEEMS AS IF IT WOULD BE A HIGH RISK FACTOR IN LIABILITY. FIRST OCCURRENCE: NOVEMBER 2014 SECOND OCCURRENCE: AUGUST 2016

I CONTACTED THE MANUFACTURER/DEALERSHIP AT BOB CALDWELL ON MORSE RD IN COLUMBUS, OHIO. I WAS TOLD THREE SEPARATE TIMES THEY COULD COMPLETE THE RECALL REPAIRS AND EACH TIME I WAS THEN TOLD THEY CANNOT.

I TOOK MY CAR TO FIVE STAR DODGE IN WARNER ROBINS, GA TO HAVE THE RECALL (R61) REPAIRS DONE TO THE VEHICLE. WHILE THE DEALERSHIP HAD MY CAR THEY CALLED AND TOLD ME THAT THEY DID THE RECALL BUT MY ABS (ANTI LOCK BRAKE SYSTEM) LIGHT WAS STILL ON WHICH IS WHAT THE RECALL IS FOR AND THEY WOULD LOOK AT IT BUT IT WOULD COST ME THE DIAGNOSTIC FEE IF I DIDN'T GET THE REPAIRS DONE OR THEY WOULD CHARGE ME FOR THE REPAIRS. WHY SHOULD I HAVE TO PAY FOR REPAIRS FOR A PROBLEM THAT WAS RECALLED ON THE VEHICLE? I DON'T UNDERSTAND.