2013 DODGE JOURNEY Complaints

I WAS TRAVELING TO WORK ON THE CITY STREET IN MY 2013 DODGE JOURNEY SXT, A PERSON RAN THE RED LIGHT AND STRUCK ME NEAR THE GAS TANK AND THEN STRUCK ME A SECOND TIME IN THE FRONT DRIVERS SIDE OF THE VEHICLE. SIX OF THE AIR BAGS DEPLOYED, THE VEHICLE WAS TOTALED IN THE CRASH. I AM WRITING THIS BECAUSE I KNOW THAT I AM HERE TODAY DUE TO THE BUILD OF THE 2013 DODGE JOURNEY SXT. I WAS SO SURPRISED THAT I WENT OUT AND PURCHASED ANOTHER DODGE JOURNEY.

I RECEIVED NOTICE OF RECALL FOR ANTILOCK BRAKE SYSTEM FOR MY VEHICLE (VIN: [XXX]). I REQUESTED SERVICE FROM TRIANGLE CHRYSLER DE PONCE 2616 PONCE BY PASS PONCE, PR 00728 787-812-4025 THEY ACCEPTED THE VEHICLE FOR SERVICE, FEBRUARY 19, 2016 IN THE MORNING. IN THE AFTERNOON, THEY CALLED ME TO SAY THAT THE LIGHTS THAT INDICATED PROBLEMS WITH THE ABS SYSTEM WILL NOT TURN OFF IF A SENSOR IS NOT REPLACED, WHICH COST IS $115. I DONT AGREE AND ARE NOT SATISFIED BY THEIR EXPLANATION. I UNDERSTAND THAT IF THE PROBLEM OF THE RECALL CAUSED THE SIGNAL ADVICE, IT SHOULD BE REPAIRED. THEY SAY THAT THE RECALL COVERS THE MODULE BUT NOT THE SENSOR. I REQUESTED A REVIEW OF THE DEALERS DECISION TO MOPAR AND THEY NEVER ANSWERED. I AM INCLUDING THE DEALER JOB SERVICE, AND A PHOTO OF THE LIGHTS IN THE VEHICLE PANEL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) AND 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

IN DECEMBER 2015, I RECEIVE A LETTER FROM FCA US LLC REGARDING A SAFETY RECALL NOTICE. IN JANUARY 2016, AFTER RETURNING FROM A TRIP, IMMEDIATELY I CALLED THE DEALER WHERE I PURCHASED THE CAR AND ASKED THEM TO SCHEDULE A SERVICE APPOINTMENT. THE APPOINTMENT WAS ON JANUARY 18, 2016; NEVERTHELESS, WHEN I ARRIVED TO THE DEALER, THE TOLD ME THAT THE PARTS NEEDED TO FIX THE PROBLEM WERE NOT AVAILABLE AND THAT THEY HAD TO MAKE AN ORDER. SINCE THEN, I AM CALLING ALL THE WEEKS AND THE ANSWER IS THAT THEY HAVEN'T RECEIVE THE PARTS YET. MOREOVER, ONE OF THE SELLERS TOLD ME THAT NOT TO WORRY SINCE THIS RECALL IS NOT IMPORTANT. DEFINITELY, I AM REALLY DISAPPOINTED WITH THIS SITUATION. NOT ONLY THAT MY CAR HAVEN'T BEEN FIXED BUT ALSO, ALL THE TIME I HAD WAIST IN THE DEALER AND IN THE PHONE CALLS. FURTHERMORE, I AM MOVING FORM SAN JUAN, PR TO SOUTH CAROLINA TAKING MY CAR NOT FIXED. I WILL APPRECIATE YOUR INVOLVEMENT IN THIS SAFETY MATTER. THANKS, [XXX] 'INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *BF

TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V431000 (ENGINE AND ENGINE COOLING) AND 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V391000 (ELECTRICAL SYSTEM), AND 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT SATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHEN DEPRESSING THE BRAKE PEDAL, A GRINDING SOUND WAS HEARD. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE PARKING THE VEHICLE, THE BRAKES DID NOT RESPOND AND THE VEHICLE CRASHED INTO A BRICK WALL. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS TOWED. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.

TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.