2013 DODGE JOURNEY Complaints

We were pulling out of a parking lot on to the road and the riverside head headrest “exploded” open. We have looked and seen that some weee recalled but ours was not apart of the recall.

There was no damage to my headrest when I parked my car on the evening of: June 29, 2024. On Sunday morning; June 30, 2024. When I entered my vehicle. I learned that the driver seat headrest; airbag deployed/busted open for no apparent reason. My children travel with me in this vehicle. This is very, very dangerous!

The contact owns a 2013 Dodge Journey. The contact stated while her husband was driving out of the driveway, the passenger's side headrest abruptly exploded. No injuries were reported. The contact related to the failure with the Extended Warranty Program: Active Head Restraint (AHR) Inadvertent Deployment- X88 Warranty Extension. The manufacturer was made aware of the failure; however, it was confirmed that the vehicle was no longer covered under the warranty extension. The contact received notification of the communication. The manufacturer referred the contact to the NHTSA Hotline. The failure mileage was approximately 180,000. The VIN was not available.

The contact owned a 2013 Dodge Journey. The contact stated that after parking the vehicle in a parking lot, she had observed a small amount of smoke but was not aware of where the smoke was being emitted. The contact stated that she was alerted that her vehicle had burst into flames. The contact stated that when she was able to get to her vehicle the flames had been extinguished by the fire department and it was being towed away. The contact stated that the police were on the scene and issued a report. The contact stated that the vehicle was towed to an impound lot and her insurance provider declared the vehicle a total loss. The contact was advised by her insurance provider that her vehicle had an open recall, NHTSA Campaign Number: 15V431000 (Engine and Engine Cooling) which had not been completed. The manufacturer was not informed of the failure. The failure mileage was unknown.

The contact owns a 2013 Dodge Journey. The contact stated that while the vehicle was parked, the front passenger’s side headrest air bag independently deployed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 132,300.

The contact owns a 2013 Dodge Journey. The contact stated that while driving at various speeds and driving through slush or snow on the ground, the traction control failed to operate as designed. The message to check all-wheel drive was displayed. The contact related the failure to NHTSA Campaign Number: 15V675000 (Electronic Stability Control, Service Brakes, Hydraulic) however, the VIN was not included. The vehicle was taken to an independent mechanic but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 89,000.

I got in my car to go to work and noticed that the front headrests were busted open. I didn't not know that there were airbags in them, but apparently there are? The car has not been in an accident and was just sitting in my driveway. I have read up on this a little and it has happened to many other people as well. There is no reason for the cause, just a defect.

Battery, car started turning off. Turned off on us when we made a stop right after getting off of freeway, luckily no car were coming. Changed Battery but still had problems. Then check engine light turned on, car stared pulling, had a mechanic check it and said it was the engine. We would have to replace it and that's those kind of cars we're having a lot of problems.

Electrical system keeps failing. Ecm emitts erroneous commands and changing it doesn’t solve the problem. Dealer won’t work on it and Chrysler doesn’t know. Research says that this is happening by the thousands.

My 2013 Dodge Journey is just one of thousands of Dodge/Chrysler/GM vehicles to have transmission failures with this type of engine (3.6L V6) and transmission (62TE). These transmission units are exorbitantly expensive and fail time and again paired with these engines on vehicles such as CARAVAN, TOWN & COUNTRY, 200, AVENGER, JOURNEY. This was a serious misstep and miscalculation by these companies, and they are costing their customers thousands upon thousands of dollars. Dodge and Chrysler (now Stellantis) should be held accountable, especially since they are now a conglomerate of the most consistently unreliable vehicles (Dodge, Jeep, Chrysler, Ram, Fiat).