2013 DODGE JOURNEY Complaints

IM PAYING FOR SECOND OWBERSHIP PUT 1300.00 CASH DOWN PAYING MONTHLY CAR NOTE OF 313.00 SINGLE PARENT OF 4 CHILDREN

TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT WHILE STOPPED, THE VEHICLE SHUT OFF WITHOUT WARNING. ON ANOTHER OCCASION, THE CONTACT LEFT THE VEHICLE RUNNING AS SHE WENT INTO A RESTAURANT; UPON RETURNING TO THE VEHICLE, THE VEHICLE STARTED VIBRATING. THE CONTACT PROCEEDED TO DRIVE, THE VEHICLE STALLED UPON DEPRESSING THE ACCELERATOR PEDAL. THE CONTACT DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE SHUTOFF AGAIN WITHOUT WARNING. ON ANOTHER OCCASION, THE VEHICLE SHUTOFF IN THE MIDDLE OF AN INTERSECTION WITHOUT WARNING. THE CONTACT AND ANOTHER DRIVER PUSHED THE VEHICLE OUT OF THE INTERSECTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE CRANKSHAFT SENSOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. CHRIS NIKEL CHRYSLER JEEP DODGE RAM FIAT (2920 N ASPEN AVE, BROKEN ARROW, OK 74012) WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THERE WERE TWO RECALLS ON THE VEHICLE WHICH WERE HOWEVER, NOT RELATED TO THE FAILURE EXPERIENCED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 164,000.

TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING 30-40 MPH, THE ABS AND ESC WARNING LIGHTS ILLUMINATED. THE CONTACT CALLED NORTHWEST CHRYSLER JEEP DODGE RAM (19616 NORTHWEST FWY, HOUSTON, TX 77065 (832) 912-2500) AND WAS INFORMED THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED NOR NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 73,000. INVALID VIN.

MY CAR WAS PARKED AND I WAS SITTING INSIDE WHEN THE PASSENGER HEADREST AIRBAG DEPLOYED. THANKFULLY MY PASSENGER WASN'T SITTING THERE AT THE TIME.

DRIVERS HEADREST EXPLODED FORWARD AND HIT ME IN THE HEAD WHILE DRIVING IN MY NEIGHBORHOOD.

I WAS WAITING FOR MY SON TO GET OUT OF PRACTICE. THE CAR WAS OFF AND I WAS SMACKED VERY HARD IN THE HEAD FROM BEHIND. I LOOKED BACK TO SEE THE THE HEADREST HAD POPPED OUT. AFTER RESEARCHING THE ISSUE, I THOUGHT IT NEEDED RESET. BIT AFTER LOOKING AT IT, THE PLASTIC CONNECTION POINTS OF THE PIN HAD ACTUALLY BROKE AND THE HEADREST CANNOT BE RESET BUT NOW NEEDS TO BE REPLACED AT A CRAZY PRICE.

THE DRIVER'S SEAT HEADREST DEPLOYED WHILE THE CAR WAS PARKED. NO COLLISION, IT WAS JUST TOUCHED WITH A HAND.

I GOT INTO THE VEHICLE SHUT THE DOOR AND THE HEAD REST POPPED OPEN IT HIT MY HEAD SO HARD MY NECK HURTS FROM MY HEAD BEING THROWN FORWARD THE VEHICLE WAS NOT MOVING IT WASN'T EVEN STARTED YET IT WAS PARKED IN MY DRIVEWAY I HAD TO TAKE OFF THE HEADREST SO I COULD DRIVE IT.*DT CONSUMER WAS TOLD BY THE DEALER THE HEADREST WOULD COST $575 TO REPLACE IT. IN THE MEAN TIME, CONSUMER PLACED 2 SCREWS TO HOLD IT IN PLACE UNTIL HE COULD REPAIR IT.*JB

WHILE DRIVING 75MPH ON THE HIGHWAY THE CAR SUDDENLY LOST POWER, LOSING ALL GAS PEDAL FUNCTION. I HAD MY CHILDREN IN THE VEHICLE AND WAS DRIVING IN HEAVY TRAFFIC. THIS IS A HUGE SAFETY ISSUE! AFTER GETTING PULLED OVER, ONCE THE CAR WAS TURNED OFF IT WOULD NO LONGER RESTART. THE CAR WOULD NOT EVEN GO INTO NEUTRAL WITHOUT USING THE BYPASS SWITCH, WHICH IS HOW WE GOT IT ON THE TOW TRUCK. THE DEALERSHIP DUG INTO THE PROBLEM AND FOUND THAT THE FLEX PLATE BETWEEN THE ENGINE AND TRANSMISSION COMPLETELY BROKE, SOMETHING THEY FLAT OUT SAID SHOULD NOT HAPPEN. AFTER RESEARCHING THE ISSUE, I FOUND THAT NOT ONLY IS THIS A VERY COMMON PROBLEM AMONG SEVERAL MODELS OF CHRYSLER (MINIVAN) AND DODGE (RAM AND JOURNEY), BUT IT HAS BEEN AN ISSUE FOR MANY YEARS IN THEIR V6 VEHICLES (BACK TO 2006). THE FLEX PLATE ITSELF HAS BEEN MANUFACTURED TOO THIN AND IS NOT MADE SAFELY, AS THE FIX ENTAILS INSTALLING AN AFTERMARKET, MUCH THICHER, FLEX PLATE. THIS PROVES THAT THERE IS A MANUFACTURER DEFECT IN THE ORIGINAL PRODUCT. EVEN WORSE, THIS FAILURE CAN CAUSE MAJOR TRANSMISSION PROBLEMS. NOT ONLY IS DODGE RISKING MY FAMILY'S SAFETY, BUT THEY RISK THE SAFETY OF OTHER DRIVERS TRAVELING NEAR ANY OF THEIR THOUSANDS OF FAULTY VEHICLES, AND THE TOW TRUCK DRIVERS WHO HAVE TO TOW THE BROKEN DOWN VEHICLES. I'VE SPOKEN TO DODGE MULTIPLE TIMES AND ALL THE WANT TO TELL ME IS THAT MY CAR IS OUT OF WARRANTY AT 100,000. DODGE BUILDS CARS TO BREAK DOWN AFTER 100,000; AT 110, 000 TO BE EXACT AND I AM NOT ALONE ON THIS ISSUE. DODGE NEEDS TO BE HELD ACCOUNTABLE FOR PRODUCING SAFER VEHICLES AND NOT KNOWINGLY PUSHING CHEAP PARTS THROUGH MANUFACTURING.

WHILE ADJUSTING DRIVERS SEAT HEADREST DEPLOYED. SMALL PLASTIC PIECES BROKE THAT HOLD A BAR IN PLACE.*DT