2018 DODGE JOURNEY Complaints

Sitting at red light and with out warning car turns off I place it in park and try to start car again as soon as I push the ignition to crank the car a huge explosion from under the hood blew the hood backwards striking the a-piler to the driver's door trapping me inside the car as flames were observed coming through the dashboard had to forcefully kick driver side window out of frame to dive out of the car because the door being jammed shut

First Complain is that I was driving my 2018 Dodge Journey SE 2.4L across the interstate in [XXX]. My friend was sitting in the Passenger's seat when all of a sudden a loud popping noise happened and the airbag in the headrest popped out and almost hit my friend in the head. The second issue is that the headlight assemblies that was replaced under a recall in 2022-2023 due to a reflective issue. Well the the recall assemblies are now collecting moisture bad and are blowing my headlight bulbs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Dodge Journey. The contact stated that while reversing, the rear-view camera displayed a blank image. The vehicle was taken to the dealer; however, the vehicle was not inspected. The contact was informed that an unknown recall was not associated with the VIN. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact later received an unknown recall notification with a similar failure description; however, the VIN was not under recall. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 80,000.

The factory-installed ParkView rear backup camera on my 2018 Dodge Journey is suffering from an intermittent, severe component failure. The video display randomly flips completely upside down while reversing. Frequently, the system fails entirely, leaving a completely blank or black screen on the center infotainment console.

The brake calipers and brake rotators in the front are a safety concern. In other recalls the rear calipers and rotors have been flagged for recall. The front also has the same issue. Unrelated the visibility of the front windshield is extremely obstructed by the plastic body that surrounds the windshield. It is over 6 in wide and very unsafe when trying to exit Ally's or before turning at traffic lights.

The contact owns a 2018 Dodge Journey. The contact stated that while reversing, the rear-view camera image was inverted. The contact later received notification of NHTSA Campaign Number: 25E052000 (Back Over Prevention), and the vehicle was taken to a dealer for the recall repair; however, the dealer informed the contact that the VIN was not included in the recall and referred the contact to the manufacturer. The manufacturer was notified of the failure and scheduled an appointment with the dealer on the contact's behalf. The vehicle was taken back to the dealer, who declined to perform the recall repair because the VIN was not included in the recall. However, the contact stated that the recall indicated that the recall was part-specific rather than VIN-specific. The vehicle was not diagnosed or repaired. The manufacturer was notified of the issue, but no assistance was provided. The failure mileage was approximately 68,000.

The backup camera went off for several days. There was an error message on the rearview mirror. The camera picture eventually came back on, but the camera is now pointing at my bumper. I cannot see behind my car anymore and I can no longer use it to see while backing up.

Loss of Visibility in Backup Camera When in reverses the camera will come on then go fuzzy then go out and displays a camera in orange with an orange line going though it

The contact owns a 2018 Dodge Journey. The contact stated that while driving at an undisclosed speed, the vehicle stalled and failed to stop immediately. The traction control, ABS, and brake warning lights were intermittently illuminated. The vehicle was taken to an independent mechanic, who determined that the calipers, rotors, and brake pads needed to be replaced. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 18V523000 (Service Brakes, Hydraulic); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 110,000.

The rearview backup camera intermittently fails to display an image when the vehicle is shifted into reverse. The camera occasionally works, but most of the time the screen is blank or the image does not appear. I understand that similar 2018 Dodge Journey vehicles were recalled for this exact defect, but my VIN was excluded even though it exhibits the same symptoms. This creates a significant safety hazard because the vehicle does not consistently comply with Federal Motor Vehicle Safety Standard No. 111.