2009 DODGE RAM 1500 Complaints

WHEN EXITING OFF THE FREEWAY IN MESA AZ ON A SHORT COMUTE FROM WORK AT A SPEED OF <40MPH, THE TRUCK MADE A WERRING NOISE COASTING AND A HEAVY VIBRATION COMMING FROM THE REAR END. WE STOPPED IMMEDIATLY TO INVESTIGATE AND THERE WAS GEAR OIL DRIPPING FROM THE REAR DIFFERENTIAL. AFTER A TOW AND INSPECTION FROM SUNLAND AUTO IN MESA, THEY SAID SOMETHING CAME LOOSE INSIDE THE REAR DIFFERENTIAL HOUSING CAUSING DAMAGE TO THE RING & PINION AS WELL AS THE HOUSING. AFTER AN EXHAUSTING SEARCH FOR A REPLACEMENT, THEY SAID DODGE HAD DISCONTINUED THE ASSEMBLY AND THEY HAD TO FIND A USED ONE. THIS COST US $3000 IN PARTS AND LABOR ON A BEAUTIFUL TRUCK THAT NEVER EVEN PULLED A TRAILER . UNFORTUNATLY IT HAD JUST ROLLED OVER 1000000 MILES SO DODGE WOULD NOT WARRANTY THE FAILURE.

AT 12K -13K MILES I EXPERIENCED AN ENGINE STALL IN THE EARLY MORNING. THE INSTRUMENT CLUSTER REMAINED LIT AND I WAS ABLE TO ENGAGE THE EMERGENCY FLASHER. I WAS ON A BACK ROAD AND LUCKILY I WAS ABLE TO COAST INTO A DRIVEWAY. AFTER NUMEROUS TURNS OF THE KEY FOB, THE ENGINE STARTED. THIS INCIDENT WAS REPORTED TO THE DEALERSHIP, BUT THEY SEEMED TO SHRUG IT OFF. FAST FORWARD TO 10/9/15. I HAD TROUBLE AGAIN STARTING THE TRUCK. I PROCEEDED TO THE STORE AND WAS ON A MAIN THOROUGHFARE WHEN I STARTED TO TURN ACROSS TRAFFIC INTO A PARKING LOT.THE ENGINE DIED AND LUCKILY MY MOMENTUM CARRIED ME OFF THE STREET OUT OF TRAFFIC AND INTO THE LOT. CARS HAD TO GO AROUND ME AS I TRIED TO GET THE VEHICLE STARTED. THE NEXT MONDAY 10/12/15 I HAD TROUBLE STARTING AGAIN AND I WAS ABLE TO PROCEED TO WORK. AT THE END OF MY SHIFT, IT TOOK A COUPLE DOZEN TURNS OF THE KEY FOB TO GET THE TRUCK STARTED AND I MADE IT HOME. THE TRUCK NOW SITS IN THE DRIVEWAY WAITING FOR A SERVICE APPOINTMENT ON 10/30/15. IF IT DOES NOT START, IT WILL HAVE TO BE TOWED. WHEN I INQUIRED ONLINE ABOUT THIS PROBLEM I WAS AGHAST AT HOW MANY OTHERS WERE HAVING THE SAME ISSUE AS ME AND CHRYSLER WAS DOING VERY LITTLE TO MAKE IT RIGHT. THE STALL OF AN ENGINE IN TRAFFIC IS A VERY DANGEROUS SAFETY PROBLEM. THE TRUCK HAS A BATTERY LESS THAN 2 YEARS OLD AND HAS ONLY 35200 MILES ON IT. I AM NOT GETTING ANY CHECK ENGINE LIGHTS. IT IS SERVICED ROUTINELY BY THE CHRYSLER DEALER.

TRUCK HAS LEFT ME STRANDED MULTIPLE TIMES BY COMPLETELY LOSING POWER ELECTRICAL AND ENGINE. DEALER CLAIMS TO HAVE "REPLACED" COMPUTER BUT CHRYSLER CORP CONFIRMS DEALER JUST "REFLASHED" COMPUTER. MULTIPLE RECALLS HAVE OCCURRED AND TRUCK WAS BROUGHT INTO DEALER BUT I KNOW THE OLD PARTS REMAIN IN PLACE! I CANNOT TRUST THIS DEALER TO DO ANYTHING THEY CLAIM TO DO, PROVEN BY COMPARING THE WRITTEN WORK ORDER WITH THE RECORDS AT CHYSLER CORPORATE. WE ARE AFRAID TO DRIVE THIS VEHICLE, MY WIFE WILL NOT STEP FOOT ON IT AND AS I AM AN AMPUTEE EVERY TIME I GET STRANDED(3 TIMES SO FAR) I CANNOT WALK TO GET HELP. SO I AM AT THE MERCY OF AVAILABLE CELL PHONE SIGNAL OR JUST PRAY. THE DEALER HAD CONTINUALLY STALLED US ON REPAIRING THESE PROBLEMS UP UNTIL THE WARRANTY RAN OUT AND THEN ALL OF A SUDDEN THEY FIGURED OUT THE "ACTUAL" PROBLEM AND COULD NOW FIX IT FOR A FEW THOUSAND!! DOLLARS. PLEASE HELP US- WE HAVE BEEN FIGHTING FOR SOME KIND OF JUSTICE FOR 6 YEARS! TRUCK HAS ONLY 24000 TOTAL,ACTUAL SCARY MILES ON IT. PAID CASH OF APPROX $50,000 AND ARE SO HURT AND DISGUSTED WITH OUR PURCHASE BUT MOST OUTRAGED BY THE TREATMENT AND LACK OF NORMAL HUMAN CONCERN FOR OUR SAFETY OR OUR LIVES FOR THAT MATTER. LAST REMARK FROM DEALER OWNER TO US: "NOT MY PROBLEM TOUGH S..T" THIS VEHICLE SHOULD BECOME CHRYSLET CORPS PROBLEM AND WE WANT THE TIMELY RETURN OF OUR MONEY ASAP PLEASE PLEASE PLEASE . THIS IS A NIGHTMARE AND HAS CAUSED US BOTH SERIOUS HEALTH ISSUES

TL* THE CONTACT OWNS A 2009 DODGE RAM 1500. THE CONTACT STATED THAT THE VEHICLE WAS PURCHASED IN MID JUNE OF 2015. THE DEALER INDICATED THAT THERE WERE NO SAFETY RECALLS ON THE VEHICLE THAT NEEDED TO BE REPAIRED. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V038000 (POWER TRAIN) SINCE APRIL 1, 2013. THE DEALER AND THE MANUFACTURER DID NOT SPECIFY IF THE PARTS AND THE REMEDY WERE AVAILABLE. THE CONTACT DID NOT RECEIVE NOTIFICATION OF THE SAFETY RECALL. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE RECALL REPAIR WOULD BE COMPLETED. THE MANUFACTURER WAS NOTIFIED OF THE RECALL REPAIR, WHICH WAS NOT COMPLETED WITHIN A REASONABLE TIME FRAME BEFORE THE VEHICLE WAS SOLD TO THE CONTACT. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 03/09/16*LJ. CONSUMER STATES TO DATE (2/26/16) THE VEHICLE HAS SHUT DOWN AT LEAST 6 MORE TIMES. UPDATED 5/18/18*JB

TEAM: I WAS INSTRUCTED BY DODGE TO DRILL A WEEP HOLE FOR THE OTHER SIDE OF THE SAME CROSS MEMBER WHICH HAS BRAKE/GAS LINES ATTACHED TO IT. THAT SIDE IS COMPLETELY RUSTED OUT TOO. THERE ARE BRAKE/GAS LINES ATTACHED TO A RUSTED OUT PIECE. WHAT HAPPENS WHEN IT FALLS OFF? NO BRAKES FIREBALL I NEED SOMEONE TO GET ON DODGE'S BUMPER. DODGE NEEDS TO PAY FOR A NEW FRAME OR VEHICLE. THIS VEHICLE IS UNSAFE. GRATZIE. CORDIALLY, GREG PS I HAVE MORE PIX IN CASE I DIDN'T ATTACH TO OTHER COMPLAINT.

ON AUGUST 4 2015 I WAS DRIVING TO WORK DOING ABOUT 20-25 MPH ON A CLEAR SUNNY DAY WHEN MY TRUCK STARTED SHAKING CAUSING ME TO LOSE CONTROL. AS A RESULT MY TRUCK WAS HIT ON THE BACK RIGHT REAR. AFTER LOOKING AT THE CAR AT THE BODY SHOP I WAS NOTIFIED THAT THE AXEL SNAPPED IN HALF. THE VEHICLE IS A 2010 DODGE RAM PICKUP 1500

IN THE MONTH OF SEPTEMBER 2015 I RECEIVED A SAFETY RECALL NOTICE FOR MY DODGE RAM 1500. THIS RECALL GAVE ME A BUYBACK OPTION ON OCTOBER 1ST WHICH STATED I WOULD RECEIVE FAIR MARKET VALUE + 10%. I COMPLETED A KELLYS BLUE BOOK APPRAISAL FOR MY VEHICLE AS DIRECTED BY THE FCA WHICH GAVE ME A VALUE OF 21,500 (TRADE IN VALUE). I CONTACTED FCA AND ASSURED ME THAT I WOULD RECEIVE FAIR MARKET VALUE WHICH THEY STATED WOULD BE HIGHRLER THAN TRADE IN VALUE (21,500) AND LESS THAN RETAIL. I AGAIN ACCESSED KELLYS BLUE BOOK WHICH THE FCA STATED THEY WOULD USE AT IT PROVED ME WITH A FAIR MARKET VALUE OF 25,500. ON OCTOBER 1ST I PROCEEDED TO A LOCAL DODGE DEALERSHIP (BAXTER DODGE) IN OMAHA, NEBRASKA FOR THE THIRD PARTY APPRAISAL AS DIRECTED BY THE FCA AFTER CONTACTING SEVERAL DODGE DEALERSHIPS WHICH HAD NO INFORMATION ON THE RECALL OR BUYBACK OPTION. AFTER WAITING SEVERAL HOURS FOR A THIRD PARTY APPRAISER TO ARRIVE AT THE DEALERSHIP, I WAS TOLD BE THE DEALERSHIP THAT I COULD ONLY DO THE BUYBACK OPTION IF I BOUGHT ANOTHER VEHICLE FROM THEM. AFTER SITTING AT THE DEALERSHIP UNTIL CLOSING HOURS, I WAS TOLD THEY WOULD NEED ANOTHER 24 HOURS TO ENTER MY TRUCKS INFORMATION INTO THE COMPUTER TO GET THE APPRAISAL VALUE. AFTER 36 HOURS HAD PAST I RECONTACTED THE DEALERSHIP TO DUE TO NO ONE CONTACTING ME AS I WAS INFORMED THEY WOULD. THEY STATED THAT THEY HAD AN APPRAISAL AND QUOTED ME AT 16,000/INCLUDING THE 10% (15,500) UNDER FAIR MARKET VALUE. I CONTACTED THE FCA AND INFORMED THEM THAT I WAS NOT RECEIVING WHAT THE RECALL STATED I WOULD IF I CHOSE THE BUYBACK OPTION. THEY STATED THERE WAS NOTHING THEY COULD DO ABOUT IT. I AM CONTACTING YOU DO TO THE FCA FAILING TO FOLLOW THE GUIDELINES THE NHTSA SET FOR THEM IN REFERENCE TO THE SAFETY RECALL BUYBACK OPTION. I RECEIVED DOCUMENTATION PROMISING ME FAIR MARKET VALUE FOR MY VEHICLE + 10% AND THE END RESULT WAS NOTHING EVEN CLOSE TO FAIR.

I BELIEVE FIAT CHRYSLER AUTOMOBILES (FCA) IS TRYING TO MAKE MONEY OFF ALL CUSTOMERS THAT ARE OPTING TO PARTICIPATE IN THE REPURCHASE/BUY BACK PROGRAM. AT NO POINT IN THE 35 PAGE NHTSA CONSENT ORDER IS ANYTHING MENTIONED ABOUT FCA ONLY OFFERING KELLEY BLUE BOOK "TRADE-IN" VALUE. NOT ONLY IS IT TRADE-IN VALUE, THEY ALSO ARE ONLY CLASSIFYING ALL VEHICLES AS ONLY "GOOD CONDITION". MY TRUCK IS IN "VERY GOOD CONDITION" ACCORDING THE BRIGGS DODGE DEALERSHIP IN TOPEKA, KS THAT I TOOK MY TRUCK TO YESTERDAY (10/7/15). PARAGRAPH 35 OF THE CONSENT ORDER STATES ORIGINAL PURCHASE PRICE MINUS DEPRECIATION PLUS 10%. THAT BY NO MEANS INDICATES TRADE-IN VALUE. REAL MARKET VALUE IS THE PRICE I SHOULD EXPECT IF I LISTED MY TRUCK ON CRAIGSLIST, CLASSIFIEDS, ETC. THIS VALUE ACCORDING TO KBB IS REFERRED TO AS PRIVATE PARTY VALUE. I'M NOT EXPECTING TO MAKE A PROFIT, BUT I ALSO DON'T THINK FCA SHOULD BE MAKING A PROFIT FOR MISTREATING ITS CUSTOMERS AND THE WAYS IN WHICH IT HAS HANDLED RECALLS IN RECENT YEARS. THEY ONLY WANT TO OFFER ME LESS THAN $15,000 FOR MY TRUCK (THAT'S INCLUDING THE 10%). HOWEVER, RETAIL FOR MY TRUCK IS JUST OVER $19,000. REAL MARKET VALUE/PRIVATE PARTY VALUE IS $17,000. I BELIEVE FCA SHOULD PAY ME (AND OTHER RAM OWNERS LIKE ME) CLOSER TO $17,000 PLUS $1,700 (10%) FOR MY TRUCK. PLEASE LOOK INTO THIS CONTINUED MISTREATMENT OF FCA CUSTOMERS. I LOOK FORWARD TO HEARING BACK FROM YOU. THANKS, [XXX] [XXX] [XXX]@YAHOO.COM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB

TL* THE CONTACT OWNS A 2009 DODGE RAM 1500. THE CONTACT STATED THAT THE FRONT DRIVER SIDE TIRE WAS DEFLATED, AND THE TIRE PRESSURE MONITOR SYSTEM SENSOR WAS INSIDE THE TIRE. THE TIRE WAS REPLACED WITH A SPARE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. BOTH FRONT TIRES AND THE SENSOR WERE REPLACED. THE FAILURE RECURRED. WHILE DRIVING APPROXIMATELY 55 MPH, THE REAR DRIVER SIDE TIRE BLEW OUT AND THE TIRE PRESSURE MONITOR SENSOR WAS MISPLACED. THE TIRE PRESSURE SENSOR AND TIRE WERE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.

TL* THE CONTACT OWNS A 2009 DODGE RAM 1500. WHILE DRIVING APPROXIMATELY 50 MPH, ANOTHER VEHICLE CRASHED INTO THE DRIVER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED; HOWEVER, THE BODY DAMAGE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000. UPDATED 1/12/2016 *CN *JS