2010 DODGE RAM 1500 Complaints

ON 11-8-14, I TOOK A 2010 DODGE RAM 1500 TRUCK IN FOR ENGINE REPAIRS. THE MECHANIC NOTED BOTH FRONT LOWER BALL JOINTS NEEDED REPLACED. A SEARCH FOR THE NEEDED PARTS REVEALED NO REPLACEMENT PARTS AVAILABLE FOR AT LEAST 30 TO 60 DAYS. FOUR WEEKS LATER ON 12-5-14, A FLUID LEAK WAS NOTED FROM THE FRONT END. IT WAS FOUND THAT THE RIGHT FRONT AXLE SEAL NEEDED REPLACED IMMEDIATELY, DUE TO A HEAVY LEAK.THE NORMAL REPAIR WOULD INVOLVE REPLACING THE LOWER FRONT BALL JOINT TO ENTER THE AXLE TO GET TO THE SEAL. THIS COULD NOT BE DONE SINCE NO LOWER FRONT BALL JOINTS COULD BE FOUND TO COMPLETE THE REPAIR. THE MECHANIC ACCESSED THE AXLE SEAL BY GOING THRU THE TOP OF THE AXLE. THE SEAL WILL AGAIN HAVE TO BE REPLACED WHEN LOWER BALL JOINTS BECOME AVAILABLE, AT A COST OF AN ADDITIONAL $150. THIS SITUATION PRESENTS A RISK TO THE DRIVER AND MOTORING PUBLIC, SINCE THE NECESSARY PARTS CAN NOT BE SOURCED. IT CREATES A RISK THAT THE LUBRICATING FLUID INSIDE THE AXLE WILL LEAK OUT, WHICH COULD RESULT IN THE AXLE "TYING UP," CAUSING THE DRIVER TO LOOSE CONTROL AND CRASH. CHRYSLER WILL NOT, OR CAN NOT MAKE THE NECESSARY PARTS AVAILABLE TO ITS DEALERS OR INDEPENDENT MECHANICS. THERE ARE ALSO NO "AFTER-MARKET" PARTS ON THE MARKET THAT COULD BE USED TO SAFELY COMPLETE REPAIRS. *TR

TL* THE CONTACT OWNS A 2010 DODGE RAM 1500. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER:13V038000 (POWER TRAIN). WHILE DRIVING 75 MPH, THE DRIVE LINE DETACHED FROM THE VEHICLE AND A LOUD ABNORMAL NOISE CAME FROM UNDER THE VEHICLE. THE VEHICLE WAS PULLED SAFELY TO THE SIDE OF THE HIGHWAY. THE REAR WHEELS SEIZED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE DRIVE LINE AND TRANSFER CASE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.

UPON STARTING VEHICLE I HEARD SOME TYPE OF GEAR GRINDING/KNOCKING, SOMETIMES IT HAPPENS WHEN I TURN THE KEY OFF TOO. ALONG WITH THIS I NOTICED I HAD NO HEATING CONTROL WHICH KEPT ME FROM DE FOGGING MY WIND SHIELD OR HAVING HEAT IN GENERAL. COULD BE A BIG ISSUE IF THE WINDOWS WERE ICED OVER. HAS HAPPENED RANDOMLY OVER THE LAST SEVERAL WEEKS AND I HAVE FINALLY DISCONNECTED THE BLEND DOOR ACTUATOR LOCATED BEHIND THE GLOVE COMPARTMENT. WILL CONTACT DEALERSHIP. *TR

TOOK THE TRUCK IN TO REPLACE A HEADLIGHT BULB AND WAS TOLD THE TPIM/ONBOARD COMPUTER NEEDS TO BE REPLACED. THIS COULD BE DANGEROUS I FOUND OUT AS THE COMPUTER COULD SHUT DOWN THE VEHICLE WHILE IT'S BEING DRIVEN WHICH HAPPENED TO MY WIFE IN THE TRUCK 2 YEARS AGO. WE WERE TOLD AT THE TIME WE NEEDED A NEW BATTERY. *TR

MY 2010 DODGE 1500 TRUCK STALLED ON MY WIFE ALMOST GETTING HER IN A WRECK, SHE PULLED IT OVER AND PUT IT IN PARK AND IT STARTED RIGHT UP. TOOK IT INTO THE DODGE DEALERSHIP AND THEY SAID IT WAS THE COMPUTER CHIP AND FIXED IT. TWO DAYS LATER WIFE WAS DRIVING IT AGAIN AND IT STALLED. I DROVE IT AND IT DID IT TO ME WHEN I WAS ENTERING ON A TWO LANE HIGHWAY IT STALLED AND I ALMOST GOT HIT BY A SEMI, PULLED IT OVER AND PUT IT IN PARK AND IT STARTED UP. BROUGHT BACK TO DODGE AND THEY TOLD ME IT WAS THE SPARK PLUGS. THEY REPLACED THEM AT $225 AT MY COST AND SAID IT WAS FIXED. TWO DAYS LATER THE TRUCK STALLED ON MY WIFE AGAIN. SHE IS SCARED TO DRIVE THE TRUCK NOW BECAUSE SHE DOESN'T WANT TO GET INTO AND ACCIDENT WITH KIDS . BROUGHT BACK TO DODGE AND TALKED TO THE MANAGER ABOUT THE SAFETY OF THE TRUCK. THEY TOLD US THAT THEY NEEDED TO REPLACE THE TIPM MODULE AT $1400 DOLLARS. IT'S BEEN ABOUT A MONTH AND A HALF AND NOW AFTER REPLACING THE TIPM IT IS STILL STALLING. WENT DOWN TO THE DODGE DEALERSHIP AND ALL THEY SAID WAS THAT THERE STILL LOOKING AT THE ELECTRICAL PROBLEM. ALL I WANT IS MY TRUCK BACK FIXED AND TO DRIVE IT SAFELY.. *TR

VIOLET SHAKING OF THE WHOLE VEHICLE, AND WON'T STOP UNTIL YOU SLOW, MORE RIDERS-WORSE THE AFFECT. *TR

MY DODGE RAM 1500 (2010) HAD ITS FUEL PUMP FAIL. I WOULD LOSE POWER WHILE DRIVING AND HAD DIFFICULTY STARTING. IN ORDER TO START THE VEHICLE, I WOULD HAVE TO TURN THE IGNITION TO THE ON POSITION, WAIT A MOMENT OR TWO, THEN START THE TRUCK. IF I DIDN'T WAIT THE TRUCK WOULDN'T START. SOMETIMES WHILE ACCELERATING FROM A STOP OR EVEN TO PASS, I WOULD NOTICE A LACK OF POWER AS IF THE ENGINE WAS STARVING FOR FUEL. TWO OR THREE TIMES IT WOULD STALL WHILE WAITING AT AN INTERSECTION FOR THE LIGHT TO CHANGE TO GREEN. I TOOK MY TRUCK TO A DODGE DEALER FOR THE PROBLEM AND WAS TOLD IT WAS BECAUSE THE FUEL PUMP ONLY LASTS 4 TO 5 YEARS AND THAT WAS WHY IT FAILED. I HAD TO PAY TO HAVE IT REPLACED. SINCE I DIDN'T HAVE OVER $800.00 I HAD TO PURCHASE AN EXTENDED WARRANTY PLAN IN ORDER TO GET IT CHANGED. *TR

WIFE WAS DRIVING DONE THE RODE AT ABOUT 35 MILES AND THE TRUCK WENT DEAD , NO POWER STEERING OR BRAKES. PULLED IT OVER AND IT STARTED RIGHT UP. BROUGHT IN TO DODGE DEALERSHIP AND THE REPLACED SOMETHING IN THE COMPUTER AND SAID IT WAS FIXED. I WAS DRIVING IT ON THE HIGHWAY THE NEXT DAY AND IT DIED ON ME CROSSING THE HIGHWAY, SEMI TRUCK ALMOST KILLED ME, PUT IT IN PARK AND IT STARTED RIGHT UP. TOOK IT TO THE DEALERSHIP AND THEY SAID IT WAS THE SPARK PLUGS, DISHED OUT 225 DOLLARS FOR THAT, SAID ITS FIXED AGAIN. DID IT AGAIN TO MY WIFE THE NEXT DAY WITH MY KIDS IN THE VEHICLE. BROUGHT IT BACK IN DODGE HAD IT FOR TWO WEEKS, KNOW THERE TELLING ME ITS THE FUSE BOX MODULE AT 1400 DOLLARS. DON'T KNOW WHAT TO DO, TALKING TO DEALERSHIP MANAGER ABOUT WIFE NOT FEELING SAFE IN THE VEHICLE, SHE SAID ELECTRICAL WORK IS HARD TO FIND OUT WHAT'S WRONG WITH IT. DON'T KNOW WHAT TO DO KNOW, YOU SPEND 30,000 PLUS ON A VEHICLE YOU WOULD THING THEY DODGE OR CHRYSLER WOULD BACK THERE VEHICLES BEFORE SOMEONE GETS KILLED WITH THIS TRUCK. *TR

DEFROSTER STOP BLOWING ON WINDSHIELD, HOWEVER, IT WOULD BLOW OUT OTHER VENTS, TECH FOUND THAT THE MODE 2 ACTUATOR HAD AN INTERNAL OPEN CIRCUIT, DEALER REMOVED AND REPLACED THE MODE 2 ACTUATOR. I SUBMITTED DOCUMENTATION FOR REIMBURSEMENT SINCE THIS IS A KNOWN PROBLEM. [XXX]. MY CLAIM WAS DENIED , I WAS TOLD MY VEHICLE DID NOT HAVE A RECALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE DEFROST ON MY 2010 RAM 1500 P/U IS COVERED UNDER RECALL K-17 THAT REPROGRAMS THE HVAC SOFTWARE AND TESTS THAT ALL THE ACTUATORS WHICH DIRECT HEAT AND AIRFLOW ARE WORKING. I CONTACTED DODGE RECALL AND CONFIRMED THE RECALL # AND APPLICABILITY TO MY TRUCK. I WAS TOLD BY THE RECALL SPECIALIST THAT THE TRUCK HAD THE COMPLETED RECALL BUT THAT IT COULD BE COMPLETED TWICE UNDER THE RECALL. I AM THE SECOND OWNER OF THE TRUCK. I WAS TOLD I HAD TO TAKE THE TRUCK TO THE DEAL WHERE THE RECALL WAS ACCOMPLISHED. CHRYSLER COULD NOT TELL ME WHICH DEALER DI THE RECALL, I CONTACTED SEVERAL DEALERSHIPS TRYING TO GET THE HVAC ACTUATOR FOR THE DEFROST SCHEDULED FOR REPAIR. I CITED THAT W/O DEFROST DRIVING IS DANGEROUS AND AS FALL IS COMING I WOULD LIKE TO SCHEDULE AN APPOINTMENT. I RECEIVED ESTIMATES BETWEEN 1 /12 HRS LABOR TO 7 HRS. I AM CONCERNED THAT CHRYSLER RECALL SPECIALIST PROVIDE FALSE INFORMATION AND CANNOT GET A DEALERSHIP TO COMPLETE RECALL REPAIRS. I ALSO HAVE A REAR PINION NUT RECALL AND RECEIVED THE SAME FEEDBACK TO CALL A DEALERSHIP AND SCHEDULE AN APPOINTMENT AND I AM PUSHED OUT 2-3 WEEKS WITHOUT A COMMITMENT THE REPAIR WILL BE NO CHARGE. THIS COMPLAINT IS TO HIGHLIGHT THE POOR CUSTOMER SERVICE AND RECALL RESOLUTION CAR CUSTOMERS ENDURE, AND THE DECISIONS TO PARK THE VEHICLE OR REPAIR IT, AND FIGHT FOR REIMBURSEMENT. THE AUTO COMPANIES ARE NOT REQUIRED OR DO NOT RESOLVE RECALLS TO THE SATISFACTION OF THE CUSTOMER THE VEHICLE OWNER. PLEASE HELP ME UNDERSTAND WHAT MY RIGHTS ARE AND WHAT I CAN DEMAND FROM CHRYSLER OR ITS DEALERSHIPS. *TR