2010 DODGE RAM 1500 Complaints

I'M FILING A COMPLAINT AS TO HOW SOME DEALERS ARE NOT TAKING THE RECALL SERIOUSLY THAT WAS ISSUED FOR THE DODGE RAM TRUCKS. THE DEALERSHIP IN PARTICULAR WAS HAYES CHRYSLER IN DULUTH GA. THE SERVICE REPRESENTATIVE ([XXX]) WAS RUDE AND PUT THE REPAIR OFF FOR AN ADDITIONAL MONTH FROM TODAY'S DATE. IF THE RECALL IS SERIOUS ENOUGH TO BE ISSUED THEN THE DEALERSHIPS SHOULD MAKE AN EFFORT TO TAKE CARE OF THE SAFETY ISSUE IN A TIMELY MANNER AND AT LEAST SHOW SOME PROFESSIONALISM, RATHER THAN SHOWING THE CUSTOMER THEY DON'T WANT OR CARE TO COMPLETE THE WORK. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2010 DODGE RAM 1500. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V474000 (POWER TRAIN ) IN SEPTEMBER 2012. THE CONTACT STATED THAT SHE CONTACTED THE DEALER ON NUMEROUS OCCASIONS TO HAVE THE VEHICLE REPAIRED BUT THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT DID NOT EXPERIENCE THE FAILURE.

WHILE DRIVING MY 2010 DODGE POWER WAGON ( CC, 5.7 LITER ENGINE WITH NO MODIFICATION) AT HIGHWAY SPEEDS I HIT A SMALL BUMP AND THE FRONT END BEGAN TO "SHIMMY", REALLY BOUNCE OUT OF CONTROL FOR A MOMENT OR TWO. I SLOWED DOWN, GRIPPED THE STEERING WHEEL AND IT EVENTUALLY SETTLED DOWN. THIS "SHIMMY" ISN'T CONSISTENT AS IT DOES NOT ALWAYS HAPPEN, EVEN OVER THE SAME BUMP ON THE ROAD. HELP. *TR

TL* THE CONTACT OWNS A 2010 DODGE RAM 1500. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE VEHICLE FAILED TO RESPOND TO ACCELERATION ATTEMPTS WITHOUT WARNING. IN ADDITION, SMOKE WAS SEEN COMING FROM UNDER THE HOOD AREA. THE CONTACT LATER DISCOVERED THAT THE ENGINE HAD CAUGHT ON FIRE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT INSPECTED TO DETERMINE THE CAUSE OF THE FAILURE NOR WAS IT REPAIRED. THE FAILURE MILEAGE WAS 62,000.

I'VE RECEIVED NUMEROUS RECALLS ABOUT THE REAR AXLE PINION NUT. I'VE CONTACTED 3 DIFFERENT DEALERSHIPS IN THE AREA AND EITHER THE PART STILL ISN'T AVAILABLE OR THEY JUST WON'T RETURN MY CALLS. I HAVE NOT HAD AN ISSUE YET WITH THE TRUCK AND I HOPE I NEVER DO SINCE DODGE WON'T CALL ME BACK. THIS IS VERY FRUSTRATING!! APPARENTLY, THIS PRODUCT FAILED AT SOME POINT AND NOW I CAN'T GET THE PART REPLACED. *TR

WE HAVE RECEIVED YOUR COMPLAINT. THANK YOU FOR FILING A COMPLAINT WITH THE FEDERAL TRADE COMMISSION. BASED ON THE INFORMATION YOU HAVE GIVEN US, WE RECOMMEND THAT YOU TAKE THE FOLLOWING STEPS, IF YOU HAVE NOT ALREADY. STEP: 1 YOU MAY FIND USEFUL INFORMATION ON OUR CONSUMER PROTECTION WEBSITE. STEP: 2 IF YOU HAVE DONE THE ABOVE STEPS AND HAVE ANY ADDITIONAL QUESTIONS OR ANY ADDITIONAL INFORMATION YOU WOULD LIKE TO ADD TO YOUR FILE, PLEASE CALL 877-382-4357 TO SPEAK WITH A COUNSELOR. WHEN YOU CALL, PLEASE HAVE THIS REFERENCE NUMBER:[XXX]TO HELP US QUICKLY RETRIEVE YOUR INFORMATION. YOU MIGHT ALSO LIKE HERE ARE SOME ADDITIONAL LINKS THAT WILL PROVIDE SOME USEFUL INFORMATION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2010 DODGE RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V038000 (POWER TRAIN). THE DEALER WAS CONTACTED AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS 35,000.

TL* THE CONTACT OWNS A 2010 DODGE RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V038000 (POWER TRAIN). THE MANUFACTURER AND THE DEALER WERE CONTACTED AND STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE CONTACT STATED THAT WHILE STOPPED HE NOTICED THAT THE AXLE WOULD NOT TURN FORWARD. THE FAILURE RECURRED INTERMITTENTLY. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

TL* THE CONTACT OWNS A 2010 DODGE RAM 1500. WHILE DRIVING 35 MPH, THE VEHICLE BEGAN TO SHUTTER IN THE REAR. THE VEHICLE WAS TOWED TO THE DEALER. THE FAILURE WAS NOT INSPECTED NOR WAS THE FAILURE DIAGNOSED. THE VEHICLE WAS PREVIOUSLY REMEDIED FOR NHTSA RECALL CAMPAIGN NUMBER: 13V038000 (POWER TRAIN). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 31,600. UPDATED 06/27/14*LJ 09/18/2017*JS

MY TIRES ON MY TRUCK ARE WEARING EXTREMELY UNEVENLY EVEN WITH CONSTANT TIRE ROTATIONS. GOOD YEAR TELLS ME IT IS AN ISSUE WITH DODGE, DODGE TELLS ME IT IS WITHIN GOODYEAR. THE TIRES ONLY HAVE 31,258 MILES ON THEM AND HAVE BEEN SHOWING EXCESSIVE WEAR. I ONLY DRIVE THE TRUCK TO & FROM WORK, DO NOT TAKE IT OFF ROADING WHICH WOULD WEAR THE TIRES EVEN MORE. I WAS INSTRUCTED BY GOODYEAR NOT TO TAKE THE TRUCK FOR LONG DRIVES IN THE RAIN OR UP TO THE SNOW WHEN IT STARTS TO SNOW HERE. AFTER DODGE LOOKED AT THEM THEY REFERRED ME TO GOODYEAR SAYING THE ONLY THING THEY CAN THINK OF IS THE TRUCK HAS ALOT OF ITS POWER ON THE RIGHT SIDE, ANOTHER EXCUSE. I HAVE RESEARCHED AND FOUND THAT RIGHT AROUND THE 30,000 MILE MARK IS WHEN ALOT OF OTHER DODGE RAM OWNERS ARE EXPERIENCING THIS KIND OF PROBLEM WITH THE TIRES. THIS IS A HUGE SAFETY CONCERN FOR MY FAMILY AS WELL AS OTHER FAMILIES ON THE ROAD. IF SOMETHING WERE TO HAPPEN WHO WOULD BE AT FAULT ? OH YES THE DRIVER, NOT GOODYEAR OR DODGE EVEN THOUGH THIS ISSUE HAS BEEN BROUGHT UP TO THEM. SO THE ENJOYMENT OF TAKING MY FAMILY TO PLAY IN THE SNOW IS COMPROMISED BECAUSE WHEN THE TIRES WERE INSPECTED BY GOODYEAR THEY FEEL IT IS AN ISSUE. I ASKED HOW MANY MORE MILES MIGHT I HAVE LEFT ON THE TIRES AND WAS INFORMED MAYBE 3,000. NOW I HAVE LOOKED ONLINE ON GOODYEARS WEBSITE AND THE LOWEST MILEAGE FOR THE TIRES THAT I HAVE IS 50,000 MILES FOR A WARRANTY. SO I AM LOSING OUT ON ABOUT 20,000 MILES WORTH OF TIRE TREAD. THIS IS IN REGARDS TO ALL 4 OF THE TIRES WEARING UNEVENLY "CUPPING." *TR