2010 DODGE RAM 1500 Complaints

TL* THE CONTACT OWNS A 2010 DODGE RAM 1500. THE CONTACT STATED THAT THE PARTS NEEDED FOR SERVICE UNDER NHTSA CAMPAIGN NUMBER 13V038000 (POWER TRAIN) WERE NOT AVAILABLE. THE MANUFACTURER ADVISED THE CONTACT THAT THE PART WAS NOT AVAILABLE AND THEY DID NOT KNOW WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT DID NOT EXPERIENCE A FAILURE. THE RECALL LETTER WAS RECEIVED MARCH 2013.

I RECEIVED A RECALL ON MY DODGE TRUCK. I HAVE BEEN TO THE DEALERSHIP, EAST TENNESSEE DODGE, CROSSVILLE, TN. IT HAS BEEN SEVERAL MONTHS NOW. I DO HAVE A VIBRATION IN THE REAR END OF THE TRUCK. DODGE CUSTOMER ASSISTANCE CENTER REGARDING YOUR 2010 DODGE RAM. I AM SORRY TO LEARN OF THE INCONVENIENCE YOU HAVE EXPERIENCED. THE DEALERSHIP WAS CORRECT, THE PARTS ARE NOT AVAILABLE FOR THE N08 RECALL. WHAT I CAN DO FOR YOU TODAY IS ESCALATE YOUR CASE TO THE SPECIAL TRACKING DEPARTMENT AND THEY WILL NOTIFY YOU WHEN THE PART IS AVAILABLE. LINDA, CUSTOMER ASSISTANCE CENTER. REFERENCE NUMBER: 23976379 HE TORE OF THE BOTTOM OF THE RECALL AND THREW IT AWAY. HE SAID THAT HE DID NOT HAVE THE PARTS TO CONDUCT THE RECALL. HE SAID THAT I WOULD RECEIVE ANOTHER NOTICE. HE WAS THAT SHORT, TO THE POINT, AND WENT BACK TO DOING SOMETHING ELSE. MY VIN:1D7RB1GT2AS[XXXX]. MILES: 26,636. SUBJECT: SAFETY RECALL N08 / NHTSA 13V-038 - REAR AXLE PINION NUT. I SHOWED UP AT THE DEALERSHIP EARLIER THIS YEAR, WHEN THE RECALL CAME OUT. THE SERVICE MANAGER TORE OFF THE BOTTOM OF THE RECALL, AND THREW IT AWAY. HE STATED "WE ARE AWARE OF THE RECALL, BUT THERE ARE NO PARTS AVAILABLE".. HE SAID THAT I WOULD BE NOTIFIED AGAIN. IT HAS BEEN SEVERAL MONTHS NOW. ARE THE PARTS AVAILABLE; I DO HAVE A VIBRATION IN THE REAR END. DO YOU RECOMMEND THAT I ACTUALLY CONTACT DODGE CHRYSLER CUSTOMER SERVICE DIRECTLY, TO RESOLVE THIS ISSUE? REGARDS, S. AT THIS POINT, I WOULD NOT RECOMMEND EAST TENNESSEE DODGE (CROSSVILLE, TN) TO ANYONE! SERVICE OR SALES VIN: [XXXX] MILEAGE: 26636 SERVICING DEALER: EAST TENNESSEE DODGE. *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

TL* THE CONTACT OWNS A 2010 DODGE RAM 1500. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V038000 (POWER TRAIN ) IN APRIL OF 2013. THE CONTACT ATTEMPTED TO GET THE VEHICLE REPAIRED ON SEVERAL OCCASIONS BUT THE DEALER STATED THAT THE PARS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

WE WERE GOING 70 MPH, IN THE LEFT LANE PASSING A SEMI-TRUCK, TOWING OUR BOAT IN TRAFFIC WHEN WE HEARD A LOUD NOISE & STARTED SEEING PARTS COMING OUT FROM UNDERNEATH OUR VEHICLE. THE VEHICLE BECAME UNCONTROLLABLE, BUT BETWEEN THE TWO OF US, WE WERE ABLE TO GET TO THE RIGHT SIDE OF THE ROAD, BUT STILL BLOCKING TRAFFIC IN THE RIGHT LANE. A PARK RANGER CAME BEHIND US, PUT ON HIS FLASHERS TO WARN TRAFFIC BEHIND US & AN INCIDENT RESPONSE TRUCK ALSO CAME. THEY WERE ABLE TO PULL US ABOUT A HALF BLOCK TO A SPOT IN THE ROAD WHERE WE WERE NO LONGER BLOCKING TRAFFIC. A TOW TRUCK CAME & TOOK US 50 MILES TO ELLENSBURG, WA WHERE OUR TRUCK WAS REPAIRED UNDER WARRANTY AT UNIVERSITY AUTO CENTER. WE HAD RECEIVED A SAFETY RECALL NOTICE (N08/NHTSA 13V-038) SEVERAL MONTHS PRIOR TO THE INCIDENT, BUT WITH EVERY SERVICE AT OUR LOCAL DODGE DEALER WE WERE TOLD THAT THE PARTS WERE NOT YET AVAILABLE & NOT TO WORRY THAT NO PROBLEMS HAD OCCURRED YET. WE WERE WITHOUT OUR VEHICLE FOR 15 DAYS. IT HAS BEEN REPAIRED, BUT WE ARE NERVOUS ABOUT DRIVING IT. WE HAVE BEEN TOLD BY SEVERAL THAT THE OUTCOME COULD HAVE BEEN WAY MORE SERIOUS INCLUDING FATAL IF WE WERE NOT TOWING OUR BOAT. THE WEIGHT OF THE BOAT HELD US DOWN. WE ARE FAITHFUL DODGE CUSTOMERS, SO WILL BE CONTACTING THEM DIRECT TO RELAY ALL OF THIS INFORMATION TO THEM IN OUR WORDS. IT WAS A VERY SCARY EXPERIENCE & WE FEEL THAT THE CHRYSLER CORPORATION NEEDS TO COMPENSATE US. IN AUGUST WHILE DRIVING ON THE FREEWAY, PULLING A BOAT, THE GEARS STARTED FALLING FROM THE REAR END AND THE CONSUMER WAS ALL OVER THE HIGHWAY, AS A RESULT OF THE RECALL NOT BEING PERFORMED. ALL FOUR WHEELS LOCKED UP DUE TO THE DRIBBLING BREAKING THE TRANSFER CASE. THE CONSUMER HAS SINCE PURCHASED ANOTHER VEHICLE. UPDATED 12/11/13

DRIVING ON FREEWAY TRUCK STARTED MAKING A HUMMING NOISE WAS GOING 65MPH, HEARD LOUD BANG LOST POWER , LUCKILY COULD PULL TO THE RIGHT SHOULDER BETWEEN MEDIUM AND FREEWAY AND ACCESS ROAD. LOOKED UNDERNEATH TRUCK AND NOTICED OIL LEAK UNDERNEATH DIFFERENTIAL AND GEAR SHAFT. GEAR SHAFT WAS NOT ATTACHED TO POWERTRAIN. CALLED MY LOCAL DEALER HE GAVE ME THE 1800 NUMBER FOR ROADSIDE ASSISTANCE, INSTRUCTED ME TO TELL THE WRECKER TO TAKE TRUCK TO DEALER. SINCE IT WAS LATE LEFT TRUCK AT DEALER

TL* THE CONTACT OWNS A 2010 DODGE RAM 1500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 13V038000 (POWER TRAIN) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE MANUFACTURER ADVISED THE CONTACT THE PART WAS NOT AVAILABLE AND THEY DID NOT KNOW WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT DID NOT EXPERIENCE A FAILURE. THE RECALL LETTER WAS RECEIVED DECEMBER 2012. THE APPROXIMATE FAILURE MILEAGE WAS 32,000 AND THE CURRENT MILEAGE WAS 41,000.

TL* THE CONTACT OWNS A 2010 DODGE RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V038000 (POWER TRAIN) IN THE MAIL AND STATED THAT THE DEALER INFORMED HIM THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2010 DODGE RAM 1500. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V474000 (POWER TRAIN). THE CONTACT WAS INFORMED THAT THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT INSPECTED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 35,000.

TL* THE CONTACT OWNS A 2010 DODGE RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V038000 (POWER TRAIN). THE CONTACT WAS INFORMED THAT THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT INSPECTED OR REPAIRED. THE MANUFACTURE WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/17/13*LJ THE CONSUMER STATED THE VEHICLE HAS NO POWER GOING UP A BRIDGE OR GOING IN REVERSE. THERE IS A CLICKING SOUND. *JS

TL* THE CONTACT OWNS A 2010 DODGE RAM 1500. THE CONTACT STATED WHILE DRIVING 45 MPH, THE DRIVE SHAFT COMPLETELY SEPARATED FROM THE REAR AXLE WITH NO WARNING. THE CONTACT ALSO MENTIONED THAT BECAUSE OF THE FAILURE, MORE DAMAGE OCCURRED TO THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THE DRIVE SHAFT HAD TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000.