2010 DODGE RAM 1500 Complaints

TL* THE CONTACT OWNS A 2010 DODGE RAM 1500. THE CONTACT STATED THERE WAS A RECALL ASSOCIATED NHTSA CAMPAIGN ID NUMBER 13V038000 (POWER TRAIN) BUT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES.

I PURCHASED A 2010 DODGE RAM 1500(HEMI) FOR THE PURPOSE OF PULLING A TRAVEL TRAILER AFTER I RETIRED. APPROXIMATELY 4-5 MONTHS AGO I RECEIVED A "RECALL" DUE TO A PROBLEM IN ASSEMBLY WITH THE REAR AXLE PINION NUT BEING BUILT WITHOUT AN ADHESIVE PATCH ON THE PINION NUT THREADS. I AM NOW TOLD I CAN NOT PULL ANY TYPE OF TRAILER AND THAT IT MAY BE MANY MONTHS BEFORE CHRYSLER/DODGE WILL HAVE THE PARTS TO CORRECT THIS PROBLEM. THE DEALER WHERE I PURCHASED THE VEHICLE STATES THAT CHRYSLER IS NOT CONCERNED WITH CORRECTING THIS PROBLEM IN A TIMELY FASHION. I CONTACTED CHRYSLER AND RECEIVED AN ANSWER THAT IT WILL BE MONTHS BEFORE THE PARTS ARE AVAILABLE, "IF THEN." DUE TO THIS PROBLEM WITH THE VEHICLE, MY RETIREMENT TRAVEL PLANS HAVE BEEN PUT ON HOLD, WAITING ON CHRYSLER/DODGE TO CORRECT THE PROBLEM WITH THE VEHICLE, WHICH I BOUGHT IN GOOD FAITH FROM A DEALER LOCALLY. THIS LACK OF CONCERN BY THE DEALERSHIP AND CHRYSLER/DODGE IS TOTALLY UNACCEPTABLE. IT IS BEYOND COMPREHENSION WHY IT SHOULD TAKE "MANY MONTHS" TO OBTAIN AN "ADHESIVE PATCH" TO CORRECT THEIR ERROR IN MANUFACTURING THIS VEHICLE. *TR

M34 RECALL - WE BROUGHT THE CAR TO DEALER APRIL 2013 AND THEY COULD NOT FIX THE RECALL YET (WE HAVE THIS DOCUMENTED - "AS PER TECH NOT IN EFFECT YET"). ON 8/31 WE WERE ON NORTHERN STATE PARKWAY (EASTBOUND) AROUND 8PM WHEN THE CAR FAILED - VERY LOUD NOISE, LOSS OF VEHICLE CONTROL, HIT A CURB AND BARELY EXITED THE PARKWAY AT ROUTE 110 EXIT. VEHICLE COULD NOT MOVE AND REALIZED THE DRIVE SHAFT CAME OFF AND A PASSING CAR HIT THE DRIVE SHAFT, SEVERAL CARS HAD TO SWERVE AROUND IT, THE CAR FLUID LEAKING, ETC. WE HAD TO CALL AAA AND ARRANGE A TOW TRUCK ($181.95 PAID UP FRONT), ARRANGE TRANSPORTATION FOR OUR 12 YEAR OLD DAUGHTER WHO WAS IN THE CAR AT THE TIME OF THE INCIDENT AND MY WIFE AND I WERE TRANSPORTED BY THE TOW TRUCK. THIS ORDEAL TOOK 2 HOURS. WE ARRANGED FOR DEALER TO TOW THE CAR ON 9/4 - SMITH HAVEN CHRYSLER JEEP DODGE, SAINT JAMES, NY. THE DEALER HAS INFORMED US THAT CAN REPAIR THE DAMAGE CAUSED BY THE REAR LOCKING UP AND THE DRIVE SHAFT COMING LOSE, BUT THEY DO NOT HAVE THE PART TO FIX THE M34 RECALL. I OPENED CASE #23907979 WITH CHRYSLER 9/5. I AM GETTING CONFLICTING INFORMATION SINCE CHRYSLER REPRESENTATIVE INFORMS ME THAT THE PARTS ARE AVAILABLE CBAKM343AA, CBAKM344AA, CBAKM345AA, CBAKM346AA BUT WILL "TAKE A WHILE" TO GET AND THAT THE DEALER CAN ONLY ORDER/RECIEVE ONE OF THE FOUR PARTS AT A TIME. THIS DOES NOT MAKE SENSE TO ME. HOWEVER, THE SMITH HAVEN DEALER AND NHTSA RECORDS (REFERENCE # 565888) INDICATE THE PARTS TO FIX M34 ARE NOT AVAILABLE. THEREFORE, I AM GETTING CONFLICTING INFORMATION REGARDING THE ABILITY TO ADDRESS THE RECALL WHILE THE DEALER IS IN THE PROCESS OF REPAIRING THE DAMAGES AND RETURNING THE VEHICLE WITH THE RECALL ISSUE UNADDRESSED AND MY FAMILY AND I ARE FACING A REPEAT OF A POTENTIALLY DANGEROUS FAILURE AT ANY TIME IN THE FUTURE.

THIS IS TO FILE A COMPLAINT ABOUT OUR RECALL ON N08/NHTSA 13V-038 NOTICE ON APRIL 22, 2013. WE HAVE TAKEN THE TRUCK TWICE AND HAVE BEEN TOLD BURNS MOTORS THAT THEY DO NOT HAVE THE PARTS. WE ARE JUST DOCUMENTING THAT WE ARE STILL PENDING THIS RECALL.

REAR AXLE PINION NUT RECALL - KNOWN TO CAUSE ACCIDENTS UPON FAILURE - 4 CASES ALREADY. MANUFACTURER ACKNOWLEDGED THE SAFETY RECALL IN JANUARY 2013 AND SENT OUT SAFETY RECALL NOTICES TO ALL CONSUMERS THAT THE RECALL AFFECTS. I HAVE CALLED THE LOCAL DEALERSHIPS NUMEROUS TIMES REGARDING THE RECALL AND THEY SIMPLY SAY THAT THE PARTS ARE NOT AVAILABLE. NINE MONTHS AFTER THE RECALL NOTICE DISTRIBUTION I CONTACTED DODGE CORPORATE TO FIND OUT WHY THE PARTS ARE NOT AVAILABLE AND THEY STATE THAT DODGE HAS FAILED TO SECURE A VENDOR TO SUPPLY THE PRODUCT. THIS CONCERNS ME A GREAT DEAL THAT DODGE PUTS THE CONSUMER IN DANGER BY NOT BEING RESPONSIBLE AND MAKING THE REPAIRS NEEDED. THIS RECALLED PART CAN CAUSE A DRIVER TO LOSE CONTROL OF THEIR VEHICLE AND INJURE THEMSELVES AS WELL AS OTHERS. *JB

I WAS DRIVING DOWN A MAJOR INTERSTATE HIGHWAY IN A CONSTRUCTION ZONE (DOWN TO 2 LANES, CONCRETE BARRICADES ON EITHER SIDE) WHEN I STARTED HEARING LOUD GRINDING NOISES COMING FROM UNDER MY TRUCK. I COULDN'T PULL OFF THE ROAD BECAUSE THERE WAS NO SHOULDER AND THE NEAREST EXIT WAS AT LEAST A QUARTER MILE AHEAD SO I WAS DRIVING TOWARD THE EXIT WHEN THERE WAS A LOUD POP, LOTS OF SMOKE, AND MY VEHICLE SKIDDED TO A STOP. NEARBY VEHICLES NARROWLY MISSED COLLIDING WITH ME DUE TO THE SMOKE AND THE SUDDEN STOP AND THE FACT THAT MY DRIVE SHAFT HAD COME FLYING OUT BEHIND ME. AS IT TURNS OUT THE REAR DIFFERENTIAL HAD COMPLETELY LOCKED UP (DUE TO N08 REAR AXLE PINION NUT ISSUE) AND THE TORQUE HAD POPPED MY DRIVE SHAFT COMPLETELY LOOSE AND LEFT A MASSIVE CRACK IN MY TRANSFER CASE. I HAD BEEN TO MY LOCAL DEALERSHIP LESS THAN TWO WEEKS BEFORE THE INCIDENT BUT THEY DID NOT PROVIDE THE NECESSARY REPAIRS BECAUSE CHRYSLER HAS STILL NOT MADE THE CORRECT PARTS AVAILABLE. CHRYLER HAS BEEN AWARE OF THIS ISSUE FOR OVER A YEAR BUT STILL DOES NOT HAVE THE CORRECT PARTS AVAILABLE TO REMEDY THE PROBLEM, WHICH RESULTS IN CATASTROPHIC FAILURE AND LOSS OF VEHICLE CONTROL AT HIGH SPEEDS.

TL* THE CONTACT OWNS A 2010 DODGE RAM 1500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 13V038000 (POWER TRAIN) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE VEHICLE DID NOT EXPERIENCE THE FAILURE HOWEVER, THE RECALL LETTER WAS RECEIVED IN MAY 2013. THE DEALER ADVISED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE VEHICLE WAS NOT REPAIRED. ....UPDATED 10-21-13 *BF THE CONSUMER STATED AFTER SEVEN MONTHS, THE PARTS WERE STILL NOT AVAILABLE. UPDATE 10/23/13

WE RECEIVED A RE-CALL (N08/NHTSA 13V-038) ON OUR 2010 DODGE RAM 1500 TRUCK SEVERAL MONTHS AGO. EVERY TIME I CALL TO CHECK THE STATUS, I AM TOLD THAT THERE IS STILL NO REMEDY FOR THE SITUATION AND A FOLLOW-UP RE-CALL NOTICE WILL BE SENT WHEN A REMEDY IS AVAILABLE. THIS IS THE REAR AXLE PINION NUT AND I WON'T GO INTO DETAIL AS TO WHAT IS SAYS COULD HAPPEN AS I AM SURE YOU ARE WELL AWARE ALREADY. I BELIEVE THAT IF CUSTOMERS HAD TO BE GIVEN A SAFER VEHICLE TO DRIVE WHILE AWAITING REPAIRS FOR THE ONES THEY ARE PAYING FOR THAT A REMEDY WOULD PROBABLY COME A LOT QUICKER. I ACTUALLY BELIEVE THAT DEALERS SHOULD BE MADE TO PROVIDE ALTERNATE TRANSPORTATION AT NO COST TO THE CONSUMER. I CANNOT FATHOM IT TAKING THIS LONG TO REMEDY THIS SITUATION KNOWING THE DAMAGE IT COULD CAUSE. SOMETHING REALLY SHOULD BE DONE ABOUT THE LENGTH OF TIME THIS IS TAKING. THANK YOU FOR YOUR TIME. I WOULD APPRECIATE ANY POSITIVE FEEDBACK ON THIS. *TR

RECEIVED SAFETY RECALL N08/NHTSA 13V-038 IN EARLY SPRING 2013. PARTS WERE NOT AVAILABLE AND THE PROMISED FOLLOW-UP RECALL HAS YET TO BE RECEIVED. THE RECALL INDICATES FAILURE COULD RESULT IN A CRASH PUTTING MY FAMILY AT CONSTANT RISK. THIS IS ENTIRELY TOO LONG AND INDICATES CHRYSLERS APATHY TOWARDS THEIR CONSUMERS AND THEIR SAFETY, REGARDLESS OF THE RHETORIC IN THEIR SAFETY RECALL NOTICES. *TR

I OWNS A 2010 DODGE RAM 1500. I HAVE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V038000 (POWER TRAIN) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND THAT HE WOULD BE CONTACTED WHEN THE PARTS WERE TO BECOME AVAILABLE. I FEEL THAT SINCE THE FAILURE WAS REPORTED IN FEBRUARY OF 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE. THE RECALL STATED THAT THE EXPECTED DATE TO BEGIN SERVICING VEHICLES WAS DURING MAY OF 2013 AND IT IS CURRENTLY LATE AUGUST OF 2013. THE CURRENT MILEAGE IS 24,000 AND I AM UNCOMFORTABLE DRIVING THE VEHICLE FOR ANY DISTANCE, BUT WILL BE FORCED TO TAKE IT CROSS COUNTRY IN THE NEAR FUTURE. I HAVE CALLED CHRYSLER REPEATEDLY AND HAVE BEEN TOLD IT'S A PARTS SUPPLIER PROBLEM, THEY ARE CHANGING SUPPLIERS, IT WILL NOW BE 3-4 WEEKS....ONE EXCUSE AFTER ANOTHER. YESTERDAY I CALLED AGAIN AND WAS ADVISED TO TAKE THE TRUCK TO A DEALER AND HAVE THEM CHECK THE PINION NUT TO SEE IF IT WAS LOOSE. I DID SO, IT WAS NOT LOOSE, AND I WAS TOLD "IT SHOULD BE OK" FOR THE TRIP, BUT NO GUARANTEE. THIS IS ROTTEN WAY TO DO BUSINESS. THERE IS NO FAILURE YET. *TR