2009 DODGE RAM 1500 Complaints

TL* THE CONTACT OWNS A 2009 DODGE RAM 1500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE JERKED ACCOMPANIED BY AN ABNORMAL NOISE WITHOUT WARNING. THE VEHICLE COULD BE RESTARTED. THE VEHICLE WAS TOWED TO A DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 13V038000 (POWER TRAIN). THE TECHNICIAN ALSO STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED, HOWEVER THE TRANSMISSION WAS NOT REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000.

I HAVE BEEN INFORMING GULFGATE DODGE CHRYSLER JEEP INC 7550 GULF FREEWAY HOUSTON, TX 77017 (281)477-6767. OF THE RECALL ON THE REAR AXLE PINION SINCE 2013 AND WE AS OF TODAY HAVEN GOTTEN IT TAKEN CARE UP. NO ONE HAS CALL TO FOLLOW UP. WE HAVE BEEN CALLING THEM ALL WE RECEIVE IS WE WILL CALL WHEN WE GET SOME IN. I WILL BE KEEPING THIS AS A RECORD OF COMPLAINT IN MY FILES. IF THE VEHICLE GETS DAMAGE AND THE CAUSE IS OF THE PART NOT BEING REPLACE WITH BE A HUGE ISSUE WITH US. I WILL NOT IN THE FUTURE BUY ANY OTHER VEHICLE FROM GULFGATE DODGE NOR WILL I REFER THEM TO ANYONE. *TR

MY HUSBAND WAS TAKING OUR FAMILY TO GET SCHOOL SUPPLIES WHEN WE HEARD A NOISE, I SEEN SOMETHING COME FROM UNDER THE TRUCK ( HE WAS ONLY GOING 35MPH) IN THE PASSENGER MIRROR AND I TOLD HIM TO PULL OVER. UPON DOING SO HE WAS HAVING A HARD TIME WITH THE BRAKES BUT HE MANAGED TO PULL THE TRUCK INTO A PARKING LOT. UPON EXAMINING HIS TRUCK WE SEEN THAT THE DRIVE SHAFT WAS SPLIT IN HALF, HIS MUFFLER WAS BROKEN OFF AND THE DRIVE SHAFT WAS STUCK IN-BETWEEN MY BACK BRAKES. HE CALLED CHRYSLER AFTER LOOKING UP REPAIRS AND FOUND OUT THAT THERE WAS A RECALL ON HIS TRUCK FOR THIS VERY PROBLEM WITH THE BOLT COMING OUT. HE SPOKE WITH A WOMAN NAMED HELEN (WOULD NOT GIVE HER LAST NAME NOR EXT NUMBER) AND SHE TOLD HIM TO HAVE HIS TRUCK TOWED TO THE DEALERSHIP WHICH HE DID. TODAY HE IS GETTING THE GO AROUND AND IS BEING TOLD THAT HE HAD TO PAY FOR SOMETHING THAT FALLS ON THE MANUFACTURER. THE GENERAL MANGER TOLD HIM THAT THE WOMAN HELEN DID NOT FILE IT AS A RECALL THAT IT WAS A WARRANTY ISSUE. I DON'T UNDERSTAND WHY SHE DID THAT AND WHY THEY ARE ACTING LIKE THIS. HE DID NOT RECEIVE ANYTHING IN THE MAIL ABOUT A RECALL ON HIS TRUCK. WE LATER FOUND OUT THAT WHAT HE PAID FOR OUT OF POCKET FOR ELECTRICAL WAS ALSO A RECALL. NO ONE HAS DONE AN AUTHORIZATION TO FIX HIS TRUCK NOR HAVE ANSWERS. MY FAMILY COULD HAVE BEEN KILLED AND OTHERS COULD HAVE BEEN KILLED OF INJURED DUE THESE PARTS COMING OFF HIS TRUCK. I WOULD LIKE FOR MY HUSBAND TO GET HIS TRUCK FIXED AND BE COMPENSATED FOR WHAT HE HAS PAID FOR (TOWING, RENTAL, AND ELECTRICAL WORK). IF WE HAVE TO GO TO NEWS OUTLETS TO MAKE SURE THIS DOES NOT HAPPEN TO ANY OTHER FAMILY AND TO PREVENT SOMEONE FROM BEING KILLED AND INJURED WE WILL. I AM VERY DISAPPOINTED AND DISSATISFIED WITH THE WAY THEY ARE HANDLING MY HUSBAND. HE ALREADY FOUGHT IN THE WAR AND HE DON'T NEED THIS STRESS. THE RECALL NUMBER IS N08. *JS

THERE WAS A RECALL (N08) ON 09 DODGE RAMS BECAUSE THE PINION NUT COMES OUT AND CAUSES THE DRIVE SHAFT TO FALL OFF. I WAS NOT INFORMED OF THIS RECALL. THE DRIVE SHAFT FELL OFF OF MY TRUCK, SNAPPED IN HALF, AND GOT LODGED IN MY REAR AXEL. THIS RESULTED IN LOSS OF CONTROL OF MY VEHICLE AND NEARLY CAUSED AN ACCIDENT. I CONTACTED THE CHRYSLER GROUP AND WAS TOLD THAT EVEN THOUGH IT WAS A RECALL, I HAD TO PAY OUT OF MY OWN POCKET TO HAVE IT TOWED TO A DEALERSHIP. I WAS ALSO TOLD ON 7/29/2014 THAT THEY WON'T REPAIR A RECALL, BECAUSE MY VEHICLE IS NO LONGER UNDER WARRANTY. THE SERVICE TECHNICIAN AT THE DEALERSHIP CONFIRMED THAT THE INCIDENT OCCURRED BECAUSE OF THE N08 RECALL, BUT CHRYSLER DENIED TO HAVE IT FIXED. *JS

TL* THE CONTACT OWNS A 2009 DODGE RAM 1500. THE CONTACT STATED THAT HE BELIEVED THAT THE AIR ACTUATOR FAILED BECAUSE THE AIR AND HEATING TEMPERATURE WAS NOT ADJUSTING UPON USING THE SELECTIVE KNOB. THE CONTACT ALSO HEARD A KNOCKING SOUND IN THE DASHBOARD. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR FURTHER INSPECTION, DIAGNOSIS AND REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.

TL* THE CONTACT OWNS A 2009 DODGE RAM 1500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE BRAKES FAILED. THE BRAKE PEDAL WAS APPLIED AND TRAVELED TO THE FLOORBOARD CAUSING THE CONTACT TO CRASH INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED OF THE INCIDENT. THE FRONT PASSENGER NEEDED STITCHES TO THE FOREHEAD WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC BUT WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,506. UPDATED 9/18/14*CN THE CONSUMER STATED SHE HIT HER HEAD ON THE WINDSHIELD CAUSING IT TO CRACK. THE FAILURE CAUSED A FOUR CAR PILE UP. THE CONSUMER RECEIVED A CONCUSSION AND SPLEEN DAMAGE. THE CONSUMER HAD HOME PHYSICAL THERAPY. UPDATED 2/11/2015 *JS

1. I RECEIVED A RECALL FROM NHTSA FOR MY TRUCK, AS DESCRIBED ABOVE 2. I CALLED AUTO NATION CHRYSLER DODGE JEEP IN SPRING, TEXAS FOR AN APPOINTMENT ON OR ABOUT JUNE 20 3. THE SERVICE PERSON TOLD ME HE WOULD CALL ME BACK TO MAKE AN APPOINTMENT WHEN HE GOT THE PART 4. THE RECALL IN QUESTION IS REAR AXLE PINION NUT N08/NHTSA 5. AFTER RECEIVING NO CALL-BACK, I CALLED AUTO NATION CHRYSLER DODGE JEEP IN SPRING AGAIN, ON JUNE 27. THE TECHNICIAN TOLD ME THE PART WAS BACK-ORDERED AND THEN HUNG UP ON ME. 6. ON JULY 10, I TRIED AGAIN, THE TECHNICIAN TOLD ME MY NAME MIGHT BE ON THE LIST BUT THAT HE DID NOT HAVE ACCESS TO THE LIST. 7. ON JULY 11, I GOT A CALL, WHICH I HAVE RECORDED, TELLING ME THE PART IS BACK-ORDERED AND WILL NOT BE AVAILABLE FOR MONTHS OR MAYBE EVEN ONE YEAR. 8. ON JULY 11, I CALLED TOMBALL TEXAS DODGE AND THEY TOLD ME THE PART IS READILY AVAILABLE AND THAT I SHOULD DRIVE UP ON MONDAY, JULY 14, AND THEY WOULD TAKE CARE OF IT IMMEDIATELY. *TR

I HAVE BEEN TRYING TO GET THE PINION NUT REPLACED, AS PER THE RECALL NOTICE FOR MY 2009 DODGE RAM 1500, FOR THE LAST 6 MONTHS. EVERY TIME I CALL THE DEALER, THEY TELL ME THAT THEY DO NOT HAVE THE PART. I CALLED TODAY (7-11-2014) AND WAS TOLD AGAIN THAT THEY DID NOT HAVE THE PART. THEY TELL ME THAT THE MANUFACTURER IS ONLY SENDING THEM ONE PART PER 7 DAYS. LUCKILY, I HAVE NOT HAD ANY PROBLEM YET, BUT WOULD SURE LIKE TO HAVE THIS PROBLEM REMEDIED. THE DEALER IS AUTO NATION SPRING. VERY DISGRUNTLED CUSTOMER. *TR

TL* THE CONTACT OWNS A 2009 DODGE RAM 1500. THE CONTACT STATED THAT WHILE SEATED ON THE FRONT PASSENGER SIDE, HE ATTEMPTED TO REMOVE THE KEY FROM THE IGNITION AND THE VEHICLE ACCELERATED INDEPENDENTLY WHILE IN PARK. AS A RESULT, THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE CONTACT WAS NOT INJURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 109,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2009 DODGE RAM 1500. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V474000 (POWER TRAIN) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE DEALER WAS UNCERTAIN WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.