2007 DODGE RAM 2500 Complaints

THE STEERING LINKAGE IN THE RAM BROKE. LUCKILY IT HAPPENED IN A PARKING LOT AND NOT ON THE FREEWAY. THE RAM HAD TO BE TOWED. AT THE TIME THE OWNER OF THE MECHANIC SHOP WHERE THE TRUCK WAS TOWED NOTED THAT THERE HAVE BEEN PROBLEMS WITH THE STEERING LINKAGE IN OTHER RAMS HE SERVICED. HE SUGGESTED WE GO WITH A DIFFERENT BRAND PART TO KEEP THIS FROM HAPPENING AGAIN. THE RECALL NOTICE CAME ASKING THAT IF THE PROBLEM WAS SERVICED PRIOR TO THE RECALL NOTICE THAT WE SEND IN THE RECEIPT FOR REIMBURSEMENT. WE SENT IN ALL THE PROPER DOCUMENTATION. WE WERE INFORMED OVER THE PHONE THOUGH THAT OUR CLAIM WAS NOT TO BE REIMBURSED SINCE WE DID NOT USE MOPAR PARTS (WHICH WAS NOT A REQUIREMENT STATED ON THE RECALL). OUR REIMBURSEMENT WAS REJECTED EVEN THOUGH THERE WAS A ISSUE WITH MOPAR PARTS AND WE CHOSE TO USE A PART THAT DID NOT HAVE A HISTORY OF BREAKING. WE DON'T FEEL WE SHOULD HAVE TO PAY FOR THIS PROBLEM. *TR

TL* THE CONTACT OWNS A 2007 DODGE RAM 2500. THE CONTACT STATED THAT THE VEHICLE BECAME OVERHEATED AND THE STEERING WHEEL BECAME HARD TO MANEUVER INTERMITTENTLY. THE CHECK ENGINE WARNING LIGHT WAS ALSO ILLUMINATED SPORADICALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE IT WAS DIAGNOSED THAT THE MANUAL TEMPERATURE SENSOR, REFLASH MODULE, AND THE SENSOR EXHAUST MANIFOLD NEEDED TO BE REPLACED. THERE WERE MULTIPLE REPAIRS PERFORMED ON THE VEHICLE HOWEVER, THE FAILURE WAS RECURRING. THE DEALER THEN DIAGNOSED THAT THE DIESEL EXHAUST SENSOR, EGR VALVE, GASKET, CRANK CASE SENSOR AND THE DIFFERENTIAL PRESSURE SENSOR NEEDED TO BE REPLACED, IN ADDITION TO AN UNKNOWN COMPONENT OF THE STEERING GEAR BOX.THE VEHICLE WAS NOT COMPLETELY REPAIRED AND THE CHECK ENGINE WARNING LIGHT WAS STILL ILLUMINATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,492.

TL* THE CONTACT OWNS A 2007 DODGE RAM 2500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE PASSENGER'S SIDE TIE ROD BECAME DETACHED FROM THE VEHICLE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER:13V529000 (STEERING) HOWEVER, THE MANUFACTURER STATED THAT THE TIE ROD WOULD NEED TO BE REPLACED AT THE CONTACT'S EXPENSE BECAUSE IT WAS NOT INCLUDED IN THE RECALL REPAIR. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 139007.

I HAVE BEEN NOTIFIED OF THE RECALL ON THE LEFT TIE ROD END (N62 / NHTSA 13V-528). I SPOKE WITH MY LOCAL DEALER ON 01/13/14 AND WAS PUT ON THE LIST FOR REPAIR. THE DEALERSHIP STATED THAT I WAS NUMBER 35 ON THE LIST AND THEY WERE COMPLETING 1 RECALL EVERY 7-8 DAYS DUE TO LACK OF PARTS. NOW I AM TOLD THIS RECALL HAS BEEN PUT ON HOLD AND WILL NOT RESUME UNTIL 6/14. THIS DELAY FOR A RECALL IS ALARMING. 'THE LEFT TIE BALL STUD ON YOU TRUCK MAY FRACTURE UNDER CERTAIN DRIVING CONDITIONS. THIS COULD CAUSE LOSS OF DIRECTIONAL CONTROL AND/OR CRASH WITHOUT WARNING.' THE TIE ROD END ON MY TRUCK HAS FRACTURED ONCE ALL READY LESS THAN 1 YEAR AGO. FORTUNATELY THERE WAS NOT A WRECK OR INJURY DUE TO THE LOSS OF THE ABILITY TO STEER THE VEHICLE. I AM NOW HAVING TO REPLACE ANOTHER STEERING COMPONENT LINKAGE ON THE SAME TRUCK THAT IS NOT AFFECTED BY THE RECALL AND THE MECHANIC IS HAVING PROBLEMS LOCATING PARTS TO COMPLETE THE REPAIR. AGAIN IF THIS TIE BALL STUD WOULD FRACTURE IT WOULD RESULT IN LOSS OF STEERING CONTROL. *TR

TL* THE CONTACT OWNS A 2007 DODGE RAM 2500. THE CONTACT STATED THAT THE VEHICLE WOULD SHAKE VIOLENTLY WHEN DRIVING AT VARIOUS SPEEDS. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V528000 (STEERING) BUT WAS UNABLE TO HAVE THE VEHICLE SERVICED BECAUSE THE PART WAS UNAVAILABLE. THE CONTACT STATED THAT THE RECALL HAD SURPASSED A REASONABLE AMOUNT OF TIME FOR REPAIR AND THAT THE PART BEING UNAVAILABLE WAS UNACCEPTABLE BECAUSE FAILURE COULD POTENTLY BECOME LIFE THREATENING. THE MANUFACTURER WAS NOT ALERTED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.

TL* THE CONTACT OWNS A 2007 DODGE RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V528000 (STEERING). HOWEVER THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR

TL* THE CONTACT OWNS A 2007 DODGE RAM 2500. THE CONTACT STATED THAT THE TIE ROD WOULD RECURRINGLY FAIL. THE DEALER REPLACED THE TIE ROD THREE TIMES PREVIOUSLY AND THE CONTACT STATED THAT THE TIE ROD FAILED A FOURTH TIME. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V528000 (STEERING) BUT WAS UNABLE TO HAVE THE VEHICLE REPAIRED BECAUSE THE MANUFACTURER ADVISED THAT THERE WAS A HOLD ON THE RECALL REPAIR KIT. THE NEW RECALL REPAIR KITS WERE SCHEDULED TO BE REDISTRIBUTED APRIL 20, 2014. THE VEHICLE WAS NOT RECENTLY REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. THE CURRENT MILEAGE WAS 101,000. *TR

I WENT TO THE DEALER FOR A STATE INSPECTION. I WAS TOLD THAT THE FRONT END STEERING PARTS NEEDED TO BE REPLACED AS IT WASN'T STRONG ENOUGH FOR THE TRUCK. I ASKED IF IT WAS RECALLED AS IT WASN'T STRONG ENOUGH. THEY SAID NO, AND THE ONLY WAY THEY COULD CORRECT WITH THEIR PARTS WAS REPLACE THE WHOLE SYSTEM. (THEY WOULD HAVE GOTTEN A PART FROM A OUTSIDE PARTS HOUSE TO REPLACE THE ONE BAD PART). I BELIEVED THEM AND HAD THE WHOLE SYSTEM REPLACED FOR OVER $1100. IT WAS THE REPLACED SYSTEM EVIDENTLY THAT HAS BEEN RECALLED. I HAVE CONTACTED A DEALER CLOSER TO MY WINTER HOME FOR THE RECALL. I HAVE BEEN WAITING FOR OVER TWO MONTHS FOR THEM TO CONTACT ME THAT THE PARTS WERE IN. AT THE ORIGINAL TIME OF ME CHECKING I WAS TOLD THE PARTS PROBABLY WERE NOT EVEN MADE YET. REPEATED CHECKING IS TO NO AVAIL. I AM TOLD THEY ONLY RECEIVE ABOUT ONE PART EVER TWO WEEKS, AND THEY HAD MY INFO AND WOULD CALL ME. THE PROBLEM COULD CAUSE A CRASH! WITH THE WINTER WE HAVE HAD, AND WE DO PLOW WITH THIS VEHICLE, IT SHOULD BE A PRIORITY. THEY WERE CONTACTED JANUARY 7TH AND WE ARE NOW INTO MARCH. THE TIME HAS PASTED ON WHEN THIS SHOULD BE DONE. *TR

UPDATED FROM PREVIOUS VERSION. DRIVING THROUGH TOWN, CLEAR WEATHER, GOOD ROAD CONDITIONS, LUCKILY GOING ONLY 25 MPH, THERE WAS A GRINDING NOISE UP FRONT FOR TWO SECONDS THEN, ALL OF A SUDDEN, THE FRONT WHEELS LOCKED UP AND THE TIRES SKIDDED APPROXIMATELY 5 FEET. THE ENGINE REMAINED RUNNING, THE TRANSMISSION SHIFTED FINE BUT THE FRONT WHEELS WERE LOCKED AND THE TRUCK WOULD NOT MOVE! THE TRUCK HAD TO BE DRAGGED ONTO THE TOW TRUCK. THE DODGE DEALERSHIP HAS DEEMED THIS A WEAR AND TEAR INCIDENT, WHICH I COMPLETELY DISAGREE WITH. HAD I BEEN GOING AT HIGHWAY SPEED, I AM CONVINCED I WOULD HAVE LOST CONTROL AND/OR MUCH MORE DAMAGE WOULD HAVE BEEN DONE. THE RING AND PINION GEAR GOT SO HOT, THEY WELDED TOGETHER, WHICH CAUSED THE AXLE TO SEIZE AND THE WHEELS TO LOCK UP. REPLACING THE RING AND PINION WILL COST $1,150. I ALSO NEED A DIFFERENTIAL OVERHAUL AT A COST OF $1,500. THE GRAND REPAIR TOTAL WILL BE IN THE NEIGHBORHOOD OF $2,650! WHEN HAS THERE EVER BEEN A WEAR AND TEAR REPAIR THAT WOULD COST THAT MUCH? SINCE WHEN DO WEAR AND TEAR ITEMS GET SO HOT THAT THEY WELD THEMSELVES TO EACH OTHER? I JUST HAD THE DRIVELINE SERVICED 6,000 MILES PRIOR TO THIS! AND BEFORE THAT AT 60,000 MILES. I KEEP MY TRUCK MAINTAINED TO THE BOOK. IT CANNOT BE NORMAL WEAR AND TEAR! THIS TRUCK IS PAMPERED AND NOT USED COMMERCIALLY NOR NEVER UNDER EXTREME CONDITIONS ABOVE AND BEYOND TOWING A 7500 POUND CAMPER. I'M AFRAID TO CONTINUE DRIVING IT. I ESPECIALLY WORRY FOR MY WIFE AND TEENAGE SON IF SOMETHING THIS SEVERE AND ABRUPT SHOULD OCCUR WHILE THEY ARE DRIVING IT IN THE FUTURE! I FEEL LIKE IT WILL ONLY BE A MATTER OF TIME BEFORE THE REAR DIFFERENTIAL DOES THE SAME THING! SOMETHING FAULTY HAD TO OCCUR EITHER THROUGH DEFECTIVE MATERIALS OR INCORRECT MAINTENANCE PROCEDURES PERFORMED BY THE DEALERSHIP WHEN I HAD THE DRIVELINE SERVICED. BUT IT'S MY WORD AGAINST THEIRS, IMPOSSIBLE TO PROVE. *TR

TL- THE CONTACT OWNS A 2007 DODGE RAM 2500. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V528000 (STEERING) IN LATE DECEMBER 2013. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR SERVICE AND THEY STATED THAT THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED THE FAILURE. THE VIN WAS UNAVAILABLE. KMJ