2008 DODGE RAM 2500 Complaints

I APPRECIATE YOUR HARD WORK IN ESTABLISHING SAFETY RECALL N49/NHTSA 13V-529 AFFECTING 2008-2012 RAM TRUCKS WHERE "THE LEFT TIE ROD BALL STUD MAY FRACTURE CAUSING LOSS OF DIRECTIONAL CONTROL AND/OR CRASH WITHOUT WARNING." BUT, I CONTACTED MY DODGE DEALER IN BELLINGHAM, WA ON JAN 6, 2014 AS INSTRUCTED BY CHRYSLER AND HAVE HAD 2 SERVICE APPOINTMENTS CANCELLED BECAUSE THEY DO NOT HAVE THE PARTS YET. MY DEALER IS TELLING ME THAT I MAY HAVE TO WAIT ANOTHER 4 MONTHS OR MORE. I AM STILL NUMBER 15 ON THE LIST OF OVER 70 REQUESTS AND THEY TELL ME THEY ARE ONLY ALLOWED 1 PART PER WEEK FROM THE FACTORY AND SOMETIMES DON'T EVEN GET THAT. I CALLED 2 OTHER DODGE DEALERS IN NW WASHINGTON AND GOT A SIMILAR STORY. ONE DEALER TOLD ME THE FACTORY NEEDED THE PARTS TO STILL MAKE NEW TRUCKS WHICH IS LIMITING THE SUPPLY FOR THE RECALL, BUT NOT TO WORRY BECAUSE HE HAD ONLY SEEN ONE SERIOUS STEERING FAILURE FROM THIS PROBLEM SO FAR...! DRIVING MY TRUCK WITH THE THOUGHT OF SUDDENLY LOOSING STEERING CONTROL WITHOUT WARNING FOR ANOTHER 4 MONTHS DOESN'T MAKE ME FEEL ALL THAT SAFE OR RESPONSIBLE. NOR THE THOUGHT OF ALL THE OTHER TRUCKS OUT THERE THAT MAY HAVE TO WAIT ANOTHER YEAR OR MORE TO BE FIXED. IS THIS TYPE OF DELAY NORMAL WITH SUCH A SERIOUS RECALL? THANK YOU FOR YOUR TIME AND CONCERN. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THIS VEHICLE WAS RECALLED BECAUSE OF A PROBLEM WITH THE STEERING LINKAGE THAT COULD CAUSE THE DRIVER TO LOSE CONTROL OF THE VEHICLE AND CRASH. WHEN WE TOOK IT TO THE DEALER TO VERIFY THE PROBLEM WE WERE TOLD THAT THE DEFECTIVE PART NEEDED TO BE REPLACED BUT IT WOULD TAKE 6 MONTHS BECAUSE THE MANUFACTURER (CHRYSLER) ONLY SHIPS 1 PART PER WEEK TO DEALERS. IN OTHER WORDS, WE HAVE TO DRIVE A DEFECTIVE TRUCK WITH A 4 YEAR OLD CHILD IN THE BACK SEAT FOR SIX MONTHS BECAUSE THERE IS A BACKLOG OF TRUCKS NEEDING THE PART REPLACED. IS THIS OK WITH YOUR AGENCY? DOES PRESIDENT OBAMA AGREE WITH THIS? *TR

SAFETY RECALL - CHRYSLER HAS RECALLED LEFT TIE ROD N49/NHTSA 13V-529. RECALL NOTICE STATES "IF YOUR DEALER FAILS OR IS UNABLE TO REMEDY THIS DEFECT WITHOUT CHARGE AND WITHIN REASONABLE TIME, YOU MAY SUBMIT A WRITTEN COMPLAINT...." TO THIS WEBSITE. WHEN DEALER WAS CALLED - SEE DEE MOTORS ANACONDA, MT - 59711 - SERVICE MANAGER MENTIONED THAT CHRYSLER IS ONLY ALLOWING 1 TIE ROD END PART PER WEEK. I HAVE 24 APPOINTMENTS AHEAD OF ME. I AM ON A WAITING LIST BUT 4 MONTHS OF WAIT TIME IS "NOT REASONABLE".... *TR

2008 DODGE RAM 2500. CONSUMER WRITES IN REGARDS TO THE LENGTH OF TIME TO COMPLETE TIE ROD BALL STUD RECALL NOTICE. *SMD THE DEALER INFORMED THE CONSUMER, THEY WERE ONLY ALLOWED TO ORDER ONE SET OF PARTS, ONCE EVERY TWO WEEKS. *JB

TL* THE CONTACT OWNS A 2008 DODGE RAM 2500. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND THAT THE DEAKLER WAS ONLY RECEIVING ONE PART PER WEEK. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER OF 2013, THERE SHOULD BE A REMEDY AVAILABLE BEFORE JANUARY OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2008 DODGE RAM 2500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, A LOUD NOISE EMITTED FROM THE REAR END OF THE VEHICLE. THE CONTACT SOON DISCOVERED THAT THE TIRE WELL CABLE WAS FRACTURED AND CAUSED THE SPARE TIRE TO BECOME DETACHED FROM THE VEHICLE. THE TIRE WAS THEN RETRIEVED AND PLACED INSIDE THE VEHICLE TEMPORARILY. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.

TL* THE CONTACT OWNS A 2008 DODGE RAM 2500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, HE SUDDENLY LOST CONTROL OF THE STEERING WHEEL AND CRASHED INTO A DITCH. THE CONTACT WAS NOT INJURED AND WAS ABLE TO EXIT THE VEHICLE TO FURTHER INSPECT THE VEHICLE. HE THEN DISCOVERED THAT THE FRONT PASSENGER'S SIDE TIE ROD WAS FRACTURED. THE CONTACT NOTIFIED THE MANUFACTURER OF THE FAILURE, WHO SENT A REPRESENTATIVE TO FURTHER EXAMINE THE FAILURE. THE REPRESENTATIVE CONCLUDED THAT THE DEFECT WAS ERRONEOUS. THE MANUFACTURER INFORMED THE CONTACT THAT NO ASSISTANCE WOULD BE PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 94,000. *TR

TL* THE CONTACT OWNS A 2008 DODGE RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V529000 (STEERING ) IN EARLY JANUARY 2014. THE CONTACT STATED THAT HE TOOK THE VEHICLE TO THE DEALER TO GET IT REPAIRED BUT THE DEALER STATED THAT PARTS NEEDED TO COMPLETE THE RECALL REPAIR WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR

N49 RECALL. I HAVE BEEN ADVISED BY THE DEALER THAT THE WAIT TIME WILL BE APPROXIMATELY 45 WEEKS BEFORE THE RECALL REPAIR CAN BE CONDUCTED. THIS IS NOT A "REASONABLE" TIMEFRAME. *TR

TL* THE CONTACT OWNS A 2008 DODGE RAM 2500. THE CONTACT STATED NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) HAD SURPASSED THE REASONABLE TIME FOR REPAIR. THE DEALER WAS CONTACTED AND STATED THE PART WAS NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.