2012 DODGE RAM 5500 Complaints

THIS VEHICLE QUALIFIES FOR THE BUY BACK PROGRAM BUT FCA IS ONLY OFFERING A TRADE-IN VALUE PLUS 10% OF THAT VALUE. THIS TRUCK IS ONLY 3 YEARS OLD AND THEY ARE ONLY OFFERING TO PURCHASE IT FOR $11,000 AS A BUY BACK AMOUNT. THIS TRUCK WAS PURCHASED NEW FOR $51,000 AND I DON'T NOT SEE HOW A $40,000 REDUCTION FOR DEPRECIATION IS ACCEPTABLE OR REASONABLE. I FEEL THEY ARE TRYING TO RIP ME OFF FOR THE SECOND TIME. THIS IS NOT ACCEPTABLE. I COULD SELL THIS TRUCK ON THE OPEN MARKET FOR SOMEWHERE BETWEEN $23,000 AND $32,000 AND I FEEL THIS IS A MAJOR SLAP IN THE FACE.

TL* THE CONTACT OWNS A 2012 DODGE RAM 5500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V459000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

ON OCTOBER 1 2015 AT 6:45 IN THE MORNING OUR RAM 5500 WAS BACKED INTO THE DRIVEWAY AND TURNED OFF. SHORTLY THEREAFTER THE DRIVER NOTICED SMOKE AND OPENED THE HOOD. THERE WAS A FIRE. HE USED THE FIRE EXTINGUISHER TO PUT IT OUT AND DISCONNECTED THE BATTERY CABLES. WE HAD THE TRUCK TOWED. I CONTACTED DODGE AND WASN'T INFORMED THAT I WOULD HEAR FROM AN INVESTIGATOR FROM DODGE THAT WAS GOING TO LOOK AT THE TRUCK. I WAS TOLD THEY WANTED TO INVESTIGATE WHY THE FIRE HAPPENED. AFTER MULTIPLE PHONE CALLS OVER THE NEXT FEW DAYS PLACED TO DODGE I WAS GETTING NO ANSWERS. I ASKED TO SPEAK TO A SUPERVISOR AND WAS TOLD I WOULD HEAR BACK IN 24 TO 48 HOURS. I DID NOT HEAR BACK AT ALL IN THE FOLLOWING DAYS. I THEN GOT THE TRUCK FIXED AT MY OWN EXPENSE. I OPERATE A SMALL BUSINESS AND HAD TO HAVE THIS TRUCK RUNNING. THE AUTO SHOP REPLACED THE ALTERNATOR AS THAT WAS BURNT AND APPEARED TO BE THE PROBLEM. I'VE STILL YET TO HEAR FROM DODGE ON THEIR RESPONSE. THIS TRUCK ONLY HAS 28,000 MILES. ON AN ADDITIONAL NOTE IT QUALIFIED FOR THE FEDERALLY MANDATED BUY BACK, THEY HAVE NOT BEEN RESPONSIVE TO PHONE CALLS CONCERNING THAT AS WELL.

ON THE EVENING OF JULY 30, 2015 WHILE DRIVING MY 2012 DODGE RAM 5500 UTILITY TRUCK, THERE WAS A FIRE IN THE ENGINE COMPARTMENT WHICH I BELIEVE WAS DUE TO RECALL P65. THIS RECALL IS FOR THE DIESEL FUEL HEATER ELECTRICAL CONNECTOR. THIS VEHICLE WAS TAKEN TO DEALERSHIPS MULTIPLE TIMES FOR REPAIR, YET I WAS TOLD THAT NO PART WAS AVAILABLE TO PERFORM RECALL. THIS TRUCK WAS DEEMED A TOTAL LOSS.

TL* THE CONTACT OWNS A 2012 DODGE RAM 5500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL) AND 13V527000 (STEERING); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

2012 RAM 5500. CONSUMER WRITES IN REGARDS TO DIESEL FUEL HEATER ELECTRICAL CONNECTOR RECALL PARTS NOT AVAILABLE TO COMPLETE RECALL NOTICE. *SMD THE CONSUMER ALSO RECEIVED RECALL # 13V527000. UPDATED 04/11/16.*JB

TL* THE CONTACT OWNS A 2012 DODGE RAM 5500. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH, THE STEERING WHEEL BECAME UNSTABLE AND SPUN AROUND UNCONTROLLABLY. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIE ROD ASSEMBLY FRACTURED. IN ADDITION, THE VEHICLE WAS UNABLE TO BE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 13V527000 (STEERING) DUE TO THE PART NOT BEING AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 32,844.

TL* THE CONTACT OWNS A 2012 DODGE RAM 5500. WHILE DRIVING APPROXIMATELY 15 MPH, THE CONTACT HEARD A LOUD NOISE AND THE FRONT DRIVER SIDE OF THE VEHICLE BEGAN TO DRAG ONTO THE GROUND. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE FRONT DRIVER SIDE OUTER TIE ROD ASSEMBLY FRACTURED. THE TIE ROD ASSEMBLY WAS PREVIOUSLY REPLACED BY AN INDEPENDENT MECHANIC ONE MONTH PRIOR TO THIS FAILURE. NHTSA CAMPAIGN NUMBER: 13V527000 (STEERING) WAS RELATED TO THE RECALL, BUT THE REMEDY WAS NOT CURRENTLY AVAILABLE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

TL* THE CONTACT OWNS A 2012 DODGE RAM 5500. WHILE DRIVING APPROXIMATELY 65 MPH, THE ADAPTER THAT SECURED THE AXLE ASSEMBLY FRACTURED AND CAUSED THE STEERING WHEEL TO LOCK. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 13V239000 (POWER TRAIN). THE DEALER VERIFIED THE FAILURE AND STATED THAT THE AXLE ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE CONTACT BELIEVED THAT THE REMEDY WAS INADEQUATE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000. ....UPDATED 09-03-14 *BF

TL* THE CONTACT OWNS A 2012 DODGE RAM 5500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER 13V527000 (STEERING). THE DEALER STATED THAT THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE AND DID NOT KNOW WHEN IT WOULD ARRIVE. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE HAD NOT EXPERIENCED A FAILURE.