2012 DODGE RAM 5500 Complaints

OVER 9 MONTHS AGO WE RECEIVED A SAFETY RECALL NOTICE FROM CHRYSLER: SAFETY RECALL N26 / NHTSA 13V-239 FRONT AXLE TUBE WELDS LETTER STATES THAT PARTS NEEDED TO DO REPAIRS ARE NOT ON HAND. AS SOON AS THEY ARE MADE AVAILABLE THEY WILL CONTACT US FOR REPAIRS. HERE IT IS 9MONTHS LATER AND WE GET THE SAME EXACT LETTER. THE LETTER STATES THAT THIS DEFECT COULD CAUSE A DRIVER TO WRECK AND LOSE CONTROL OF THE VEHICLE. I FEEL THAT TIME HAS EXCEEDED FOR THEM TO MAKE THIS RIGHT. *TR

TL* THE CONTACT OWNS A 2012 DODGE RAM 5500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V239000 (POWER TRAIN) HAD SURPASSED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE MANUFACTURER AND DEALER WERE CONTACTED AND STATED THE PART WAS NOT AVAILABLE FOR REPAIR. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 DODGE RAM 5500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V239000 (POWER TRAIN) AND THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 DODGE RAM 5500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V239000 (POWER TRAIN) AND WAS ADVISED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 03/05/14*LJ

TL* THE CONTACT OWNS A 2012 DOGE RAM 5500. THE CONTACT STATED THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 13V239000 (POWER TRAIN) AND THE PART WAS UNAVAILABLE. THE DEALER AND MANUFACTURER WERE BOTH NOTIFIED AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE CONTACT WAS NOT DRIVING THE VEHICLE UNTIL THE RECALL REMEDY COULD BE PERFORMED DUE TO THE NATURE OF THE DESCRIBED DEFECT LISTED IN THE RECALL. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

THE RAM 5500 TENDS TO WANDER OVER UNDULATING OR IRREGULAR SURFACE ROADS REQUIRING A HIGH LEVEL OF VIGILANCE TO REMAIN IN ONE'S LANE. THE STEERING ALSO HAS A HIGHER THAN NORMAL STICTION LEVEL IN THAT IT IS HARDER THAN NORMAL TO TURN ENTERING A CORNER AND THEN FAILS TO READILY RETURN TO CENTER WHEN EXITING A CORNER. IN ADDITION, THERE SEEMS TO BE AND UNUSUAL AMOUNT OF PLAY IN THE STEERING FOR A NEW VEHICLE. I HAVE TAKEN THE VEHICLE TO THE DEALER ON THREE OCCASIONS, HOWEVER, THEY HAVE BEEN UNABLE TO CORRECT THE PROBLEMS. THE DEALER FOUND, DURING A SUBSEQUENT ALIGNMENT CHECK, THAT THE FRONT AXLE WHEEL CASTER ANGLES WHERE OUT OF THE MANUFACTURERS LIMITS. THE LEFT WAS AT 4.8 DEGREES (SPEC 6.0-7.0 DEGREES) AND THE RIGHT AT 5.1 DEGREES ( SPEC 6.5-7.5 DEGREES), HOWEVER, THE CASTER ANGLE IS NOT ADJUSTABLE IN THE FIELD BY THE DEALER. THE FRONT AXLE IS CURRENTLY ON RECALL FOR ANOTHER ISSUE, THAT BEING THE WELDS ON THE DIFFERENTIAL, HOWEVER, THE TWO ISSUES ARE NOT DIRECTLY RELATED. CASTER ANGLE IS IMPORTANT IN THAT IT PROVIDES DYNAMIC STABILITY, AIDING IN THE STRAIGHT LINE TRACKING OF THE VEHICLE. CHRYSLER RECOGNIZED THAT THERE WAS A PROBLEM WITH THE STEERING ON THE 2012 RAM HEAVY DUTY VEHICLES AND MADE A NUMBER OF CHANGES TO THE 2013 MODELS WHICH INCLUDED INCREASING THE CASTER ANGLES AND RELOCATING THE TRACK BAR OVER THE DRAG LINK. MY CONCERN IS THAT THIS ISSUE IS NOT ISOLATED TO MY VEHICLE, BUT IS FLEET WIDE, AND THAT THE AXLE/STEERING PROBLEMS ARE MORE EXTENSIVE THAN JUST THE WELDS ON THE FRONT CARRIER FITTINGS. AT THE PRESENT TIME CHRYSLER DOES NOT HAVE SUFFICIENT AXLES TO COMPLY WITH THE CURRENT RECALL WHICH WAS INITIATED IN JULY 2013. TO DATE THE DEFICIENCIES ON MY VEHICLE HAVE NOT BEEN CORRECTED. *TR

TL* THE CONTACT OWNS A 2012 DODGE RAM 5500. THE CONTACT RECEIVED NHTSA RECALL CAMPAIGN NUMBER: 13V239000 (POWER TRAIN). THE MANUFACTURER AND THE DEALER WERE CONTACTED AND STATED THE PART WAS NOT AVAILABLE FOR REPAIR. THE CONTACT DID NOT EXPERIENCE A FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000. *TR

TL* THE CONTACT OWNS A 2012 DODGE RAM 5500. THE CONTACT STATED THAT WHILE DRIVING AT DIFFERENT SPEEDS, THE VEHICLE WOULD NOT STAY IN THE LANE AND THE STEERING PULLED LEFT AND RIGHT. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC TESTING WHERE THE TECHNICIAN STATED THAT THE STEERING BOX NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED DAYS LATER AND WAS TAKEN TO THE DEALER FOR ANOTHER DIAGNOSTIC TESTING. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 580.

THE TRUCK WANDERS ALL OVER THE ROAD. GOING BACK AND FORTH WITH THE STEERING. THIS HAPPENS WHEN DRIVING DOWN ALL TYPE OF ROADS AND SPEED. *TR ## VIN PASSED ## DODGE RAM 5500 2012 ##