DODGE Complaints

The contact owns a 2017 Dodge Grand Caravan. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of automotive power. The contact stated that several unknown warning lights were illuminated. The contact pulled over to the shoulder of the road and shift the vehicle into park(P); however, the vehicle was stuck in reverse(R), and failed to shift to neutral(N). The vehicle was towed to a local independent mechanic, where it was diagnosed and DTC: P1602 (PCM not Programmed) and P0606 (Error with PCM) were retrieved. The local dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 150,000.

The driver's seat active headrest spontaneously deployed while my wife was operating the van. Luckily this did not cause an accident, but being hit in the back of the head by the headrest certainly can cause an accident in the future. Inspection shows the internal plastic latch mechanism broken, thus the spontaneous, unintentional deployment of the active headrest.

The contact owns a 2014 Dodge Durango. The contact stated while driving approximately 75 MPH, the front passenger’s side headrest erroneously deployed. During the failure, there was a loud explosion distracting the contact and the headrest unit struck the rear of the passenger’s head, causing a headache. No medical treatment was required. The vehicle was taken to the local dealer, and it was determined that the headrest unit needed to be replaced. The cause of the failure was not yet determined. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not covered under an extend warranty coverage related to the failure. The failure mileage was 169,000.

** From Dealer - diagnosis says - Primary Line B: D1 C/S Multiple warning lights came on in dash (like a X-mas tree) and vehicle will not want to drive after that. C/S has to turn off and turn back on to get to move. C/A TIPM – Total integrated power module – verified customer concern found vehicle with loss of comm dts with tipm no vin mis match dtc present and more than one module aginst tipm recommend replacement of tipm and retesting at this time. The TIPM module controls most if not all of the body functions of the car or truck. Everything from wipers and headlights, starting system and so on. It accepts signals from many diff switches and modules in the car and translates them to the connected systems. $2128.00 is total cost of repair at Dodge Lithia – this should be a recall. There are only about 63,000 miles on her vehicle. ** Safety of driver (my mother in law who is [XXX] or niece) put at risk because car just slows down and stops WHILE driving. She pulls over, stops car, then when she starts car again it's okay for a while until it does this again. ** Safety of those on the road, if her car dies while she's driving it and she has to pull off, if car won't drive, she is stopped on the road or highway with other cars behind hopefully stopping to let her pull off the road. ** Yes it was inspected and reproduced by dealer. Dealer (Dodge Lithia in Kennewick, WA) gave us this information above primary line B, etc lights all come on dash looking like a Christmas tree.... ** No warning lights for this specific issues, only that ALL dash lights come on like a Christmas tree, we paid $300 for one mechanic who couldn't diagnose. Now Dodge has said it's a $2000+ fix - and hopefully this will fix the issue??? ** The only symptom is dashboard lights up, car slows down (de-celerates) and then won't go. Car is turned off, then turned back on and it drives again, then it happens again. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The check air bag light has come on in the dash back in the fall of 2024. I took it to Tacoma Dodge in Tacoma Washington to have it repaired on October 11,2024. It was determined that the ORC module was at fault and the part was ordered. I took the vehicle back on October 30, 2024, to have the part installed. I had to bring the vehicle back to Tacoma Dodge on November 5, 2025 because the air bag light had come back on. It was determined that the OCM module (seat weight sensor) was bad. I was notified on December 11, 2025, by Tacoma Dodge that the part needed was no longer available. I bought the car new in October of 20215, and it currently has 52712 miles on it. How can a manufacturer discontinue a part that is part of the SRS?

The active headrest deployed in the driver's seat while the vehicle was in use. The vehicle was not involved in any accident at the time of the deployment, and it was unprovoked.

The contact owns a 2024 Dodge Hornet. The contact stated that he had received a text message from the local Dodge dealer and was notified of NHTSA Campaign Number: 25V246000 (Back Over Prevention). The contact was also informed that the part to do the recall repair was not yet available. The local dealer advised the contact to bring the vehicle back to the dealer and that a loaner vehicle would be provided until parts became available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Recently, the contact received an email from the manufacturer that there was no set date for when parts for the recall would become available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Dodge Journey. The contact stated while driving 25 MPH, the passenger’s side headrest exploded without impact or warning. The vehicle was taken to the local dealer, where it was diagnosed and determined that the safety mechanism was erroneously tripped. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 134,000.

The back-up camera will not work sometimes. The screen will display a camera with a line through it, or it will be black or upside down. It has happened in the middle of backing up, or it happens when the car is started and put in reverse. Sometimes it comes up, sometimes it happens for days at a time.

I brought my vehicle in for a recall to replace the airbags and headliner. When I received my car back from the dealership (Union City Chrysler Dodge Jeep Ram), the vehicle was returned with a broken windshield, water intrusion leading to mold, corroded and missing components, and now both rear doors do not function properly. These issues are safety concerns and were not present before the service. This dealership severely compromised the safety and usability of my car during a recall repair. I believe this warrants investigation and potential oversight from NHTSA, especially as this stemmed from a recall they were authorized to repair.