DODGE Complaints

All electrical systems are periodically malfunctioning. This includes power windows, door locks, lane assist, heating and cooling/climate controls, heated steering wheel, screen displays, radio controls, steering wheel controls, shifter, etc. all of these things will turn on and off by themselves while driving. Lane assist has frequently turned on and off while driving and jerks the steering wheel. Park assist turns on and off while driving. The vehicle does not always turn off with the push button stop and has to be attempted several times. I have been locked inside my vehicle because the electric locks will not release without several attempts. Power windows frequently do not work. Back hatch frequently will not release, leaving the back of the vehicle inaccessible. It has shifted into neutral by itself while driving requiring me to pull to the side of the road and physically move the shifter back and forth. It was taken to the dealership where they stated there were so many error codes they could not clear them all. I am currently waiting on an electrical wiring part that they say will fix it because they’ve “seen this before”. It is 1000 miles beyond the basic warrantee and my purchased extended warrantee will not cover the $700 repair because it is considered normal corrosion wear. It is really not safe to drive and it has taken weeks for the dealership to address the issue, waiting on an ordered part that may fix it.

When leaving for a family outing on Saturday, I noticed the driver headrest did not look right. It was separated in 2 pieces and would not go back together. When trying to find a resolution I learned that this unexpected deployment is a common problem that apparently Dodge is not yet willing to fix. I called the dealer where the van was purchased and they confirmed that there are NO recalls for this vehicle and the repair would be out of my pocket. They would not even quote a price without bringing the vehicle to the dealer to diagnose (for $119). I am willing to provide photos for anyone that needs it to confirm this separation to include drivers door label and VIN number. It should not take $119 for anyone to confirm this AHS deployment. Frankly, I am appalled that the manufacturer is not choosing to recall vehicles with this complaint or that there is an active investigation about this matter but NO recall. How are these vehicles considered safe? And how long will we have to drive a vehicle that cannot protect us because safety mechanism has already activated (without a crash until there is one)?!

The contact owns a 2016 Dodge Journey The contact stated that while driving at an undisclosed speed, the vehicle stalled. There was no warning light illuminated. The vehicle was restarted; however, the failure reoccurred. The vehicle was taken to an independent mechanic where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 117,000.

The contact owns a 2009 Dodge Ram 2500. The contact stated while operating the vehicle, the check engine warning light remained illuminated, the headlights flashed off and on, and the battery failed to remain charged. The contact diagnosed an electrical ground short, a low voltage to the intake air heater relay, and the engine grid heater was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the Extended Warranty coverage for the failure. The failure mileage was 162,000.

I had the check engine light on for an unknown amount of time, as the initially lookover of the vehicle with the dealership advised it was a gascap sensor. However, they did attempt to fix by changing the sparkplugs when it was inspected June 2024 which didn't correct the issue. Since then, it has been looked at by 2 mechanic shops due to the following problem. When I drive at 40+ mph, the car starts shaking violently. When ran with diagnostic/ testing the engine, it was found that Cylinder 2 keeps misfiring/ has a pressure issue, even after replacing the spark plugs and the fuel injector. Even after replacing those components, the cylinder misfire , lowered compression, and the shaking while driving all still persisted. They suggested fixing the issue with replacing the entire engine and avoiding driving until then, as driving it could potentially cause the engine to stop working while driving/ cause an accident. The dealership advised the engine issue would fall under the powertrain. It is available for review, as I have avoided driving it since, due to worries that the car will either stop working while I drive it, or the engine could result in an accident.

The engine in my vehicle stalls without warning while driving, which poses a significant safety risk, particularly on busy roadways where it could lead to accidents, endangering both myself and other drivers. The issue has been reproduced and confirmed in the past by a certified Dodge dealership auto shop, and the vehicle is available for inspection upon request. However, the vehicle or its components have not been inspected by the manufacturer, police, or insurance representatives. Before the engine stalls, the electronic throttle control lamp flashes, the vehicle gives a noticeable jerk, and then the engine shuts down. This problem occurs at any speed but has not happened when the vehicle is at a full stop.

The contact owns a 2010 Dodge Ram 3500. The contact stated while driving approximately 30 MPH, the air bag warning light illuminated. The contact stated that the vehicle was taken to an independent mechanic who diagnosed the vehicle and determined that the driver's side air bag needed to be replaced. The mechanic informed the contact of NHTSA Campaign Number: 16V947000 (Air Bags). The contact called a dealer and was informed that the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 146,000.

The contact owns a 2015 Dodge Journey. The contact stated that there was an abnormally strong exhaust odor coming from the vehicle. While attempting to accelerate, the vehicle was hesitating and experiencing a loss of motive power. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the catalytic convertor had failed and needed to be repaired. While having the vehicle inspected, the vehicle received another diagnostic test and the contact was informed of the failure related to Customer Satisfaction Campaign Number: U67 with NHTSA Campaign Number: 10230438 (Engine and Engine Cooling, Unknown or Other, Power Train). The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 209,000.

The contact owns a 2021 Dodge Durango. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Approximately two weeks ago, my back up camera, which is located on my rearview mirror started flickering off and on and then it flips upside down and I’ve done some research on the Internet and it says that a lot of people has had this issue with the Dodge journey in the back up camera so I find this to be a safety issue and I believe this is something that Dodge should be fixing for their consumers