DODGE Complaints

The contact owns a 2013 Dodge Durango. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Engine cranks without starting. Could be related to recall done up to 2013 on Fuel pump relays. This has been ongoing for months.

Defect pertains to the front driver seatbelt assembly. The overmold of the seatbelt pillar loop has cracked causing part deformation that pinches the webbing. Webbing is able to be extracted from the seatbelt retractor assembly, but, to some extent has retraction issues. This was an issue on the front passenger seatbelt assembly several years ago, and was replaced by the dealership. It has now occurred on the driver side seatbelt assembly. I am concerned that this problem could lead to poor coupling of an occupant to the vehicle who is buckled in a position with this defect and unaware. If an occupant leans forward in their seat, a significant amount of webbing slack can be left in the system leading to a poor webbing path over the occupant torso, and/or poor coupling between the upper torso of the occupant and the belt / vehicle. This may also change the dynamics between the webbing and crash locking tongue and lead to unexpected performance characteristics.

In June 2023, the air bag light came on intermittently. In July 2023, the air bag light came on and stayed on (no longer intermittent.

The contact owns a 2021 Dodge Durango. The contact stated while driving approximately 55-60 MPH, the rear spoiler detached and struck the rear windshield. The contact pulled over and located the part. The contact received notification of NHTSA Campaign Number: 23V115000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 49,000. Parts distribution disconnect.

Transmission control module failed. Gear shifts into neutral when driving and shuts car off. Gear position sensor bad causing gear to shift while driving.

Right side sliding door actuator fails to lock and unlock. Manual and automatic commands fail to lock and unlock the door. No inspection necessary. No warning is issued.

While my wife was driving our vehicle when the tire monitor light came on the dash. She made it home and showed me the tire. I thought she might have ran over an object on the road then began putting air in the tire. The tire started to inflate and rise then there was a sudden loud bang. I took the tire off the vehicle and saw that the inside sidewall of the tire blew out. The consumer stated that the tires are Cooper Discoverer SRX size 265/50 R20.

Pinion separated from front drivers' side of truck while driving, almost causing accident.

I have received a letter from the FCA US LLC regarding recalls for both airbags. I have called 3-4 times requesting this service. Because the van is technically a dodge (although made by mercedes, back in 2007) there is no Dodge dealerships that will agree to service the vehicle. The chrysler/dodge dealerships don't service sprinters, as they haven't been rebranded by dodge since 2007, and the mercedes dealerships either don't have access to the Dodge recall system, or are unwilling to assist, as they are not affiliated with the recall. I called 1800- 992-1997, to speak with chrysler, (Case # [XXX]) and spent another 42 minutes on the phone yesterday, still unable to find a solution. They called another handful of dealerships, seemingly not believing that Dodge dealerships would be unwilling to service a dodge sprinter. They stated that I could probably bring it to mercedes sprinter and have the work done, and then apply for reimbursement, although they would not guarantee me in writing that they would cover the expense. I have been working on a solution for probably close to the last 6 months. I have recently been forced to drive this vehicle daily, which makes me more concerned, as my children are frequently inside. “INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”