DODGE Complaints

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THE PASSENGER SIDE HEAD LIGHT GOES OFF AND ON PERIODICALLY SOMETIMES WHEN YOUR DRIVING DONE THE ROAD IT FLICKERS AND GOES OFF WE HAVE TRIED REPLACEMENTS PARTS AND THE PROBLEM CONTINUES

TRANSMISSION IS SLIPPING HAD IT LOOKED AT SEVERAL TIME AND CANT FIND ANYTHING HAD THE OIL CHECKED AND ITS STILL GOOD

1ST INCIDENT: DROVE MY GIRLFRIEND TO WORK. CAME HOME AND PARKED THE CAR. WENT BACK OUT AND IT KEPT SAYING GEAR NOT FOUND. THEY HAD TO PUT A WIRE ON MY TRANSMISSION MODULE, OR SAID I COULD BY A NEW ONE. 2ND FOR ABOUT THE LAST YEAR IT WON'T FIND THE GEAR. SAYS GO TO NEUTRAL THEN DRIVE. SOMETIMES WON'T GO TO ANYTHING. 3RD. WIPERS WENT ON AND WOULDN'T TURN OFF. SPRAYER DOESN'T WORK. LADY ON THE PHONE SAID THE RECALL WAS FIXED IN 2016. BUT OBVIOUSLY IT IS STILL AN ISSUE.

FIRST IT WAS ALL THE LIGHTS ON MY DASHBOARD WOULD STAY ON. MY USB AND CHARGING PORTS WOULD GO OUT. EVERY ONCE IN WHILE MY DIGITAL SPEEDOMETER WOULD RANDOMLY START DOUBLING MY SPEED. I TOOK IT IN TO THE DEALERSHIP. THEY APPARENTLY REPLACED THE PART NEEDED. THAT SEEMED TO FIX THAT PROBLEM AT LEAST FOR NOW. BUT NOW THE SPEEDOMETER HERE AND THERE WILL ACT UP AGAIN. WHEN IT DOES , IT'S ALMOST AS IF THE ENGINE IS WORKING AGAINST ME TO GO. IT FEELS LIKE IT TRIES TO STOP ME WHEN I AM PRESSING THE GAS TO GO. IT DOES NOT DO THIS ALL THE TIME. BUT IT IS MORE FREQUENT THAN USUAL. WE JUST PURCHASED THIS VEHICLE A LITTLE LESS THAN TWO YEARS AGO. IT STARTED OFF WITH MINOR THINGS , BUT NOW SEEMS TO BE TURNING FOR THE WORSE. I AM CONCERNED OF IT GO OUT ALL TOGETHER COMPLETELY.DEALERSHIP WE WENT TO MADE IT SEEM LIKE IT WAS NOTHING. BUT BEING A DAILY DRIVING I KNOW OTHERWISE.

WHILE DRIVING THE VEHICLE IN A WET PARKING LOT THE ABS LIGHT AND STABILITY LIGHT CAME ON AND REMAINED ON. THIS HAS ALSO AFFECTED THE CRUISE CONTROL AS WELL. THERE WAS A RECALL ON DODGE JOURNEYS FROM 2012-2015 FOR THE SAME ISSUE VIN MAY NEED INCLUDED IN THE RECALL.

AT 35,000 KM WITH IN WARRANTY PERIOD CHECK ENGINE LIGHT CAME UP. WENT TO DEALER, THEY FOUND CYLINDER # 5 MISFIRED. ACCORDINGLY TO DEALER THIS WAS REPAIRED BY CERTIFIED TECH AND VAN WAS IN GARAGE FOR 1 WEEK. THEN THIS VAN STARTED STALLING ENGINE AT 99,000 KM APPROX. THE ENGINE STALLS AND NO CODE IS REGISTERED AT LOW SPEEDS AND TURNS. FINALLY ONE DAY CHECK ENGINE LIGHT CAME UP 0406 CODE CAME IN WHILE CHECKING. MY MECHANIC CLEANED EGR VALVE CHANGED GASKETS. IT RUN FINE BUR STILL AFTER COUPLE OF MONTHS THE ENGINE STARED STALLING OCCASIONALLY. LEAVING STEERING WHEEL HARD TO CONTROL AND NO BREAKS. AT 135,00 THE ENGINE STOPPED RUNNING. TOOK TO GARAGE 2 CYLINDERS WERE DEAD, HAVE TO SPEND $ 4,000 TO GET A USED MOTOR IN THIS TO BRING IT BACK TO ROAD. CHANGED TIMING BELT, WATERPUMP AND EXTENDED WARRANTY IT DID RUN FINE FOR 6-7 MONTHS. IT AGAIN STARTED STALLING AT VARIOUS SPEEDS WHILE DRIVING, I SEARCHED, THERE ARE OVER 100 COMPLAINTS AND NO SOLUTION. WENT TO MECHANIC MANY TIMES BUT NO CODE IS STORED BUT STILL VAN ENGINE STALL. IT STALLS EVEN AT 60 KM/HR SPEED MAKING IT DANGEROUS TO OPERATE ON ROAD. I CAN REAR END OR CAN GET REAR ENDED AS IT STALLED. MOST DANGEROUS HAPPENED WHEN IT STALLED WHILE MAKING A LEFT TURN AND LUCKILY THE ON COMING TRAFFIC WAS BIT FAR AWAY AND PERSON WAS ALERT TO STOP SAFETY WITHOUT HITTING. I AM AFRAID IF THIS HAPPENS AGAIN AND A TRUCK IS COMING STRAIGHT. DODGE IS NOT TAKING ANY RESPONSIBILITY OR INVESTIGATION FOR THIS ISSUE. I WILL LIKE SAFTEY AUTHORITIES TO TAKE ACTION AND SAVE LIVES. IT IS NOT SAFE TO KEEP DRIVING THIS VAN BUT HAVE NO CHOICE AS THERE IS NO SOLUTION PROVIDED BY MANUFACTURER AND HAVE NOT MUCH MONEY IN HAND TO BUY ANOTHER. ENGINE ISSUE, FRONT BREAK ISSUE ARE THE MAIN ISSUES IN THIS. MOST IMPORTANTLY THE SUDDEN ENGINE STALING AT ANY SPEED IS A DANGEROUS ISSUE TO HAVE

SLIDER DOORS WILL NOT OPEN MANUALLY. DOORS NO LONGER AUTO LOCK WHILE DRIVING HAS COMMENCED. REAR HATCH WILL NOT OPEN WITH FOB OCCASIONALLY.

CLUTCH PEDAL GETS STUCK CLOSE TO THE FLOOR UPON START UP AND CLUTCH MAY NOT RE-ENGAGE WHEN UP SHIFTING. HAPPENED ON A BUSY CITY STREET AS WELL AS ON THE HIGHWAY WHEN TRYING TO MERGE INTO THE FLOW OF TRAFFIC. THIS SHOULD HAVE BEEN A RECALL, AS THE SECOND OWNER I WAS NEVER NOTIFIED AND THE TIME OF THE WARRANTY EXPIRED ALTHOUGH I AM STILL UNDER THE MILEAGE BUT THEY REFUSE TO HELP ME. I WOULD HAVE KNOWN IT WAS NOT JUST DRIVER ERROR WHEN IT FIRST HAPPENED SUMMER OF 2019 IF I HAD BEEN PROPERLY NOTIFIED. INSTEAD IT WAS NOT UNTIL SEPT 27 2020 WHEN THE CLUTCH PEDAL STARTED STICKING THAT I RESEARCHED AND FOUND THE INFO OF THE SERVICE BULLETIN. 4 DEALERSHIPS HAD MY CAR MULTIPLE TIMES AND NONE OF THEM MENTIONED THIS EITHER.

WHILE DRIVING MY DODGE DURANGO ON CITY STREETS AS WELL AS MULTI LANE HIGHWAY THE VEHICLE WILL UNEXPECTEDLY EXPERIENCE A STALL CONDITION. I HAVE EXPERIENCED THIS FAILURE APPROXIMATELY SIX TIMES. PLACING THE VEHICLE IN NEUTRAL WHILE IN MOTION TO ATTEMPT A RESTART WAS UNSUCCESSFUL AS I FOUND THAT THE VEHICLE MUST BE IN PARK FOR A RESTART. THIS IS ESPECIALLY CONCERNING ON THE MULTILANE HIGHWAY AT 50 MPH SPEEDS, AS THE POTENTIAL FOR COLLISION WITHOUT POWER IS OF GREAT RISK TO ME. HAVING TO PLACE A VEHICLE IN PARK IF UNABLE TO COAST TO SHOULDER OR CURB LANE PUTS EVERYONE IN THE AREA AT RISK OF COLLISION AND EXPOSING MYSELF AND FAMILY TO A REAR END COLLISION AT INCREASED HIGHWAY SPEEDS. ON CITY STREETS I HAVE EXPERIENCED A LOSS OF POWER AT APPROXIMATELY 20 MPH WHILE MID TURN THROUGH AN INTERSECTION RESULTING IN ME BLOCKING THE INTERSECTION WHILE ATTEMPTING A RESTART. THIS HAS OCCURRED IN BOTH LEFT AND RIGHT HAND TURNS. OF NOTE MY FAMILY MEMBERS WITH LESS DRIVING EXPERIENCE COULD BE AT RISK OF COLLISION/INJURY SHOULD THE ENGINE DIE SUDDENLY. I HAVE ALSO EXPERIENCED APPROXIMATELY TWENTY OCCURRENCES WHERE MY VEHICLE FAILS TO START. I HAVE NOTED THAT THIS USUALLY OCCURS AFTER A SHORT DRIVE WITH AN ATTEMPT TO RESTART AFTER APPROXIMATELY 30 MINS WHICH RESULTS IN THE NO START CONDITION. AN EXAMPLE WOULD BE A TRIP TO A GROCERY STORE. FRUSTRATING BEYOND BELIEF. CHRYSLER SERVICE CENTER UNABLE TO HELP AS NO PARTS OR REMEDY AVAILABLE FOR THE ORDERED RECALL. CONTACTED FIAT/CHRYSLER REP BUT HE WAS OF NO ASSISTANCE. THE REP INSISTED THAT THE VEHICLE WAS SAFE TO DRIVE BUT I STRONGLY DISAGREE. HIS REMEDY IS TO TOW THE VEHICLE AT MY COST TO THE DEALER UPON EXPERIENCING STALL BUT I FEEL THAT DRIVING THE VEHICLE TO FAILURE IS GROSSLY NEGLIGENT.THIS DODGE DURANGO IS NOT ONLY UNRELIABLE HAVING EXPERIENCED SO MANY NO START CONDITIONS BUT THE STALL AT SPEED IS CERTAINLY UNSAFE.